Sold by: New Relic
Deployed on AWS
Vendor Insights
Quick Launch
New Relic's observability platform provides engineers with full visibility into the performance of their AWS cloud services. Get unlimited access to New Relic, including Application Performance Monitoring, Infrastructure, DEM, Serverless, Logs, AIOps, Events, Alerts, and more.
4.4
Overview
Monitor, troubleshoot, and optimize all of your AWS services and applications with New Relic. Start for free with the leading monitoring solution for engineers and devops teams building on AWS, combining 16 tools in one for full-stack observability. New Relic's cloud-based platform seamlessly integrates telemetry data from your entire stack, providing you and your team with a single source of truth for application performance, infrastructure monitoring, log management, error tracking, real-user monitoring, and more.
- Ingest, analyze, and alert on all your metrics, events, logs, and traces in one place.
- Visualize and troubleshoot your entire software stack in one intuitive, connected experience.
- Detect anomalies, correlate issues, and reduce alert noise automatically with AIOps capabilities included in every plan.
- Monitor like a pro right out-of-the-box with over 500+ quickstart integrations.
- Go all-in on open source with OpenTelemetry instrumentation, Prometheus OpenMetrics integration, and language-agnostic Pixie auto-telemetry monitoring for Kubernetes.
New Relic offers developers deep integration across your AWS technologies, making it easy to send telemetry data from AWS services into new Relic to observe the health and performance from Amazon EKS and AWS Lambda through AWS Kinesis, Amazon Cloudwatch, DynamoDB and AWS Distro for OpenTelemetry.
When you sign up for New Relic via AWS Public Marketplace, you get one free full platform user, 100GB of free data ingest per month, and unlimited basic users, alerts, dashboards, and queries. You only pay for what you use beyond the free tier each month.
Highlights
- Quickly visualize and troubleshoot your entire software stack in one connected experience, including application performance monitoring, infrastructure monitoring, RUM, serverless, logs, automatic anomaly detection, and more.
- Ingest, analyze and alert on all your metrics, events, logs, and traces, all in one place. Free up to 100 GB/month. $0.30 per GB ingested beyond free limit.
- Get unlimited free basic users, one free full platform user, and additional full platform users for $99 per user/month (max 5 full platform users).
Details
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Skip the manual risk assessment. Get verified and regularly updated security info on this product with Vendor Insights.
Security credentials achieved
(4)
ISO27001
SOC2
GDPR
HIPAA
Buyer guide
Gain valuable insights from real users who purchased this product, powered by PeerSpot.
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Quick Launch
Leverage AWS CloudFormation templates to reduce the time and resources required to configure, deploy, and launch your software.
Pricing
Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Cost/unit |
|---|---|
Full platform users (max 5): 1 free, $99/add. per mo. (User/hr billed) | $0.133 |
Data ingested: First 100GB free. Billed per 100MB | $0.03 |
Vendor refund policy
All fees are non-cancellable and non-refundable except as required by law. New Relic may suspend or terminate the Services, in addition to other rights and remedies, if fees are past due. The products selected by you in this ordering documentation are deemed accepted upon the provisioning of the applicable products by New Relic for your use.
Custom pricing options
Request a private offer to receive a custom quote.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Additional details
Resources
Vendor resources
Support
Vendor support
New Relic offers a variety of technical resources, including the New Relic Docs Site, New Relic University, New Relic Open Source, and the New Relic Community. Learn more about these in our Finding Help Doc (https://docs.newrelic.com/docs/accounts-partnerships/education/getting-started-new-relic/finding-help ).
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
Top
50
In Migration, Log Analysis
Top
10
In Observability, Migration
Top
10
In Generative AI, Log Analysis
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Observability Platform
Comprehensive monitoring solution integrating telemetry data from entire software stack
Multi-Source Data Ingestion
Ability to ingest, analyze, and alert on metrics, events, logs, and traces in unified platform
AIOps Capabilities
Automated anomaly detection, issue correlation, and alert noise reduction using artificial intelligence
Open Source Integration
Support for OpenTelemetry instrumentation, Prometheus OpenMetrics, and language-agnostic Kubernetes telemetry monitoring
Cloud Service Monitoring
Deep integration with AWS technologies for monitoring services like Amazon EKS, AWS Lambda, AWS Kinesis, CloudWatch, and DynamoDB
Cloud Observability
Full-stack monitoring with end-to-end insights from code level to end-user tracing across AWS infrastructure
Infrastructure Discovery
Automatic discovery and optimization of EC2 instances across Availability Zones using CloudWatch API
AI-Powered Analysis
Real-time analysis of complex and dynamic ecosystems with billions of events using advanced AI-driven root cause analysis
Runtime Security
Real-time application security with autonomous threat detection and blocking capabilities for runtime applications
Multi-Technology Integration
Native integration with over 100 AWS technologies including EC2, ECS, EKS, Lambda, Fargate, and Bedrock
Artificial Intelligence Analysis
Advanced AI agent that automates data analysis and accelerates root cause investigations
Telemetry Data Integration
Supports unified visibility across logs, metrics, and traces for cloud-native environments
Anomaly Detection
Real-time system anomaly detection to proactively prevent potential incidents
OpenTelemetry Compatibility
Flexible integration with OpenTelemetry standards for standardized observability pipelines
Multi-Architecture Support
Native compatibility with modern architectures including Kubernetes, serverless, and microservices environments
Validated by AWS Marketplace
FedRAMP
GDPR
HIPAA
ISO/IEC 27001
PCI DSS
SOC 2 Type 2
-
-
No security profile
-
-
Standard contract
No
No
No
Customer reviews
Rohan Kinnal
Centralized monitoring has reduced API response issues and improves proactive incident resolution
Reviewed on Jan 21, 2026
Review provided by PeerSpot
What is our primary use case?
I have around one to two years of experience using New Relic to make it much more optimal for one of the applications while working with Oracle.
My main use case for New Relic is to generally see when the response time or the payload is increasing for the API calls and for which particular region, so that is the main reason we are using it for optimization.
For those things, let us say we have some core regions in the US, such as East America. If we think a certain payload or a certain API is taking two to three minutes of time, which we do not usually expect, we just see what the number of repeat use cases is happening over there, create a proxy server, store the data locally, and try to get that response time increased.
What is most valuable?
The best features New Relic offers in my experience is that it serves as a single point where we can see all the API functionality, cross-check the payloads, and understand at what time our API is up or when it usually fails, all in a single place.
Having everything in one place has helped me and my team by saving our time and making troubleshooting easier. If we receive any Jira tickets stating that a particular request is taking time or the user is facing glitches, we can simply log in to our New Relic application and review the use case scenarios, determining what frequent calls are made for the API and threshold values set.
New Relic has positively impacted our organization by allowing us to spot complaints before clients jump into a call, as we can suspect and fix issues early. This makes clients happy and reduces the number of ticket counts, showcasing its positive impact.
Since using New Relic, time saved has improved by almost 50% due to the integration of Copilots and AI, and the ticket count reduction has surpassed 75%, allowing us to efficiently address similar issues.
What needs improvement?
There are certain scenarios where I feel additional functionalities could enhance New Relic, such as gaining more data about calls. For example, it could indicate API failures by implementing AIs that suggest optimizations based on payloads and server requests.
Regarding user interface and design, I believe the current UI is straightforward and effective, allowing users to easily gather conceptual data.
For how long have I used the solution?
I have almost full-stack experience totaling six to seven years, and it remains the same.
What do I think about the stability of the solution?
New Relic is considered stable and can be integrated into existing projects.
What do I think about the scalability of the solution?
I do not have much information on scalability as I have not explored that aspect extensively.
How are customer service and support?
My experience with customer support for New Relic has been positive. We faced a glitch in a previous project and received a response quickly, within three to four working days, which was helpful for addressing technical issues.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We did not use any other solutions before New Relic. It was the only one we found after researching and deemed it had good functionality.
What was our ROI?
I do not have specific metrics regarding return on investment since those metrics are managed at the management level. However, I can share that the ease of functionality for developers has improved and the reduction in ticket counts by 50 to 70% has eased the workload.
What's my experience with pricing, setup cost, and licensing?
I do not have much exposure to pricing, setup cost, and licensing details, as we have a dedicated team handling that aspect.
Which other solutions did I evaluate?
Apart from New Relic, we do have other similar software, but I emphatically choose New Relic because of the ease of functionality and the comprehensive documentation, making it easy to incorporate into applications.
There are many alternatives such as DataDog, Dynatrace , and Splunk Observability , but after our research, we concluded that New Relic would be a better match for our projects.
What other advice do I have?
If building a good application that is live and in use, and suspecting certain APIs might take longer response times, I would advise using New Relic for centralized monitoring of all calls and payloads.
New Relic has everything necessary, and I would love to see agentic AIs integrated into it in the future to enable users of varying experience levels to access extensive data easily. My overall rating for this product is 9.
reviewer2797929
Monitoring has improved incident diagnosis and provides clear user behavior insights
Reviewed on Jan 19, 2026
Review from a verified AWS customer
What is our primary use case?
My main use case for New Relic is health monitoring and log assembly. When a site goes down, I have to look at the logs if a series of sites get down or are technically down for any failure at all. I have to make comparisons between logs on each and every server.
What is most valuable?
In my opinion, the best feature New Relic offers is synthetic monitoring. What I appreciate most about synthetic monitoring in New Relic is that it is actually plug and play; it detects if there are several components of a website that are either failing or not communicating, and it gives a thorough log of what is actually happening.
I believe the metrics for the entire project in New Relic are very useful, as I do not have to add an add-on; everything is already included by default.
New Relic has positively impacted my organization by providing peace of mind to my clients, and it also gives a lot of insight to their marketing department on how users interact with their websites or how they work with them.
What needs improvement?
If New Relic could add a partnership with Cloudflare or any other vendor that can provide security on the edge, it would be even better because combining both technologies would be easier for the user or the client to have peace of mind by having the monitoring metrics along with any incident that may be happening. Therefore, you could have a more insightful and cohesive reason on why a site was either down or was attacked, allowing you to check only the logs in a certain time frame that aligns between the incident and the metric.
In terms of usability, I think the UI is acceptable, but it does not really guide you along with what you actually need. Additionally, regarding the reasons why a site is down, they do not generally give a good or wide insight into what exactly is happening, only some sort of idea of what it is, but not exactly what happened.
For how long have I used the solution?
I have been using New Relic for three years.
What do I think about the stability of the solution?
New Relic is very stable.
What do I think about the scalability of the solution?
I cannot form an opinion about New Relic's scalability, but I am quite sure that the scalability is efficient as far as our needs go.
How are customer service and support?
Customer support for New Relic is impressive; they respond in less than five minutes. I would rate the customer support a ten on a scale of one to ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have not previously used a different solution.
How was the initial setup?
My advice to others looking into using New Relic is to trust only what New Relic can offer and not try to extend it to things it cannot do. For the price and for the services it offers, I think it is a pretty good package; there is room for add-ons, not improvement, as I believe New Relic is good for what it is but could use some additional features.
Which other solutions did I evaluate?
Before choosing New Relic, I evaluated CloudWatch, but the vendor insisted on using New Relic.
What other advice do I have?
I appreciate that New Relic integrates with almost every single DevOps tool that I have. It is very easy to add it as a plugin for each agile process that we have for preparing any given task.
New Relic is a pretty good tool for what it is, which is monitoring and also providing insight metrics on the websites that it is added to. If New Relic could address security on the edge and if I missed it, then they should promote that more, as it would help the project significantly. I rate this review an eight overall.
TusharGoel
Advanced queries and flexible dashboards have enabled precise alerting and faster issue detection
Reviewed on Jan 16, 2026
Review from a verified AWS customer
What is our primary use case?
We mostly used to do creation of dashboards and creating alerts as per the conditions and setting up some NRQL queries, or New Relic Query Language, to make different kinds of conditions and policies to receive alerts whenever we receive any error or spike in request time, response time, etc.
What is most valuable?
New Relic 's NRQL query language is what I appreciate most because it is similar to SQL queries. We are able to check the exact timestamps whenever we need to find the logs and can find out proper errors without any complication in the queries. Secondly, their alerts and condition settings are valuable because there are direct links and direct openings for alerts and condition entities where we can check whatever alerts we created. We can check the conditions and understand how this alert got triggered. Additionally, I appreciate the dashboard view, where we can create whatever dashboards we needed.
What needs improvement?
New Relic must be integrated with real multiple platforms. For example, Elasticsearch has some capabilities where you can collaborate it properly with AWS services also, similar to how CloudWatch works. There are some differentiations between CloudWatch and New Relic—CloudWatch does not have the dashboard, but New Relic does. CloudWatch does not provide proper logs, but New Relic can provide them. However, I need New Relic to have a real direct connection with any type of cloud that an organization uses. We can do this with Prometheus and Grafana , so I was looking for the same integration with New Relic as well.
New Relic can do better with integration with the multiple clouds. This is not happening right now properly, or it might be my organization is not using it correctly. But right now there is no such kind of proper integration directly with the cloud services so we are able to fetch the real-time logs at the same time.
Additionally, it was a little expensive for my organization because at the time of review, I tried to connect with the marketing team. They told me that it is a real, real a little bit expensive as per the data ingestion and usage. Furthermore, alert policies sometimes take time for new users to understand. Some of the things in NRQL—because I am using it for more than five years, I am very familiar with it—but for new users who are new to New Relic, there is a little difficulty with that.
For how long have I used the solution?
I have been using New Relic for more than five years in my career.
What do I think about the stability of the solution?
Sometimes it works real slow, but I think it depends on the organization to organization usage. Because we mostly use it for organizational purposes rather than for personal work, but to be honest, the experience of New Relic is a little slow as compared to the other applications. New Relic lags sometimes. It has not crashed in my work experience.
What do I think about the scalability of the solution?
Adding more stuff into New Relic to handle is not an issue. New Relic is highly scalable and its build quality is very easy for handling to startup, enterprise, scale up, and workloads. It is also suitable for cloud native architectures, SaaS, or software as a service, and for high volume data ingestion also. NRQL is also very quite easy for scaling. If we need to query huge data efficiently using NRQL language, we are able to filter it by the exact timestamps and pod information as well as post region, versions, and services. New Relic is highly scalable compared to the other applications.
How are customer service and support?
To be honest, till now we did not get any such kind of big outage which makes us directly contact to the customer care support team. What happened in my scenario was about two to three years ago when I was working for the application support, and we needed some kind of thing where actually my teammate was trying to ask a new thing to add in New Relic. He needed support, and he did not face any kind of issue. Over the call bridge he made, there was no such kind of issue. They are very polite and helped him out.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I basically tried to use Site24x7, which is quite good. And Amazon CloudWatch also. Because Site24x7 gives us mostly full monitoring for the applications, infra, and other network kind of things. And it is a little simpler setup as compared to New Relic. And for CloudWatch, it is a part of Amazon AWS web services. So it gives us AWS native monitoring for logs and metrics and the alarms.
I prefer most of the time New Relic, but sometimes if New Relic goes kind of slow or laggy, instead of that, sometimes I use AWS CloudWatch, to be honest.
I just wanted to mention that if I don't have to go for the CloudWatch because sometimes we are not able to fetch the logs properly at the particular period of time and sometimes as per the new users also, if they are not able to share this log or the specific timestamp they need. So I go further with the Prometheus and Grafana because they are cloud native systems, plus they include the excellence with the Kubernetes .
How was the initial setup?
When we did deployment a long time ago, there was no such kind of issue with New Relic at that time of deployment because we were easily able to set it up. If we want logs and trace enablement, it is really very easy, and the same applies to log forwarding also, creating a dashboard or we need a default dashboard also.
What about the implementation team?
We mostly do this with one person, but in the shadow we need only one person to guide them or if anybody needs a support. It depends on the type of deployment, meaning how much things you have to deploy. Sometimes if it is going to take a real big time, so we require to take a shadow support for us. One person can do it easily.
What other advice do I have?
New Relic is quite good, not so much fast, but quite good. Overall for everything, I would rate this product a nine. My overall review rating for this product is 9.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Purva K.
Unified Observability with Effortless Setup
Reviewed on Jan 13, 2026
Review provided by G2
What do you like best about the product?
I really like the synthetic monitoring functionality within New Relic. It mimics human interactions as if a person is logging in, and we can deploy scripts that work on time windows, either from private or public locations. I also love how easy it is to set up with straightforward New Relic documentation that's in easy-to-read and understand language. This helps a lot with installing agents for our applications and integrating with Azure workloads, making it really seamless to get data from Azure into New Relic. Moreover, New Relic is a unified observability solution that shows me every small detail about my application, from memory usage to throughput and response times, giving all the insights and metrics I need.
What do you dislike about the product?
Not really anything that I dislike about NR, it really does it's job very impressively.
What problems is the product solving and how is that benefiting you?
New Relic solves every problem related to understanding what my applications are facing or will face. It shows small details like memory usage, throughput, and API response times, providing unified observability and insights into application metrics. It really helps our team as well we have created custom dashboards for our team using NRQL queries and it really helps my team to get insights.
Financial Services
Effortless Setup and User-Friendly Experience
Reviewed on Jan 06, 2026
Review provided by G2
What do you like best about the product?
new relic has ease of use and implementation
What do you dislike about the product?
The main downside is the pricing and cost predictability. As data ingestion grows, especially with logs and custom metrics, costs can increase quickly and are not always easy to forecast.
What problems is the product solving and how is that benefiting you?
New Relic helps us solve the problem of limited visibility across distributed systems. Earlier, we had to rely on multiple tools to understand application performance, infrastructure health, and logs, which made troubleshooting slow and reactive.