Sold by: New Relic
Deployed on AWS
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New Relic's observability platform provides engineers with full visibility into the performance of their AWS cloud services. Get unlimited access to New Relic, including Application Performance Monitoring, Infrastructure, DEM, Serverless, Logs, AIOps, Events, Alerts, and more.
Overview
Monitor, troubleshoot, and optimize all of your AWS services and applications with New Relic. Start for free with the leading monitoring solution for engineers and devops teams building on AWS, combining 16 tools in one for full-stack observability. New Relic's cloud-based platform seamlessly integrates telemetry data from your entire stack, providing you and your team with a single source of truth for application performance, infrastructure monitoring, log management, error tracking, real-user monitoring, and more.
- Ingest, analyze, and alert on all your metrics, events, logs, and traces in one place.
- Visualize and troubleshoot your entire software stack in one intuitive, connected experience.
- Detect anomalies, correlate issues, and reduce alert noise automatically with AIOps capabilities included in every plan.
- Monitor like a pro right out-of-the-box with over 500+ quickstart integrations.
- Go all-in on open source with OpenTelemetry instrumentation, Prometheus OpenMetrics integration, and language-agnostic Pixie auto-telemetry monitoring for Kubernetes.
New Relic offers developers deep integration across your AWS technologies, making it easy to send telemetry data from AWS services into new Relic to observe the health and performance from Amazon EKS and AWS Lambda through AWS Kinesis, Amazon Cloudwatch, DynamoDB and AWS Distro for OpenTelemetry.
When you sign up for New Relic via AWS Public Marketplace, you get one free full platform user, 100GB of free data ingest per month, and unlimited basic users, alerts, dashboards, and queries. You only pay for what you use beyond the free tier each month.
Highlights
- Quickly visualize and troubleshoot your entire software stack in one connected experience, including application performance monitoring, infrastructure monitoring, RUM, serverless, logs, automatic anomaly detection, and more.
- Ingest, analyze and alert on all your metrics, events, logs, and traces, all in one place. Free up to 100 GB/month. $0.30 per GB ingested beyond free limit.
- Get unlimited free basic users, one free full platform user, and additional full platform users for $99 per user/month (max 5 full platform users).
Details
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Features and programs
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AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Quick Launch
Leverage AWS CloudFormation templates to reduce the time and resources required to configure, deploy, and launch your software.
Pricing
Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Cost/unit |
|---|---|
Full platform users (max 5): 1 free, $99/add. per mo. (User/hr billed) | $0.133 |
Data ingested: First 100GB free. Billed per 100MB | $0.03 |
Vendor refund policy
All fees are non-cancellable and non-refundable except as required by law. New Relic may suspend or terminate the Services, in addition to other rights and remedies, if fees are past due. The products selected by you in this ordering documentation are deemed accepted upon the provisioning of the applicable products by New Relic for your use.
Custom pricing options
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Legal
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Additional details
Resources
Vendor resources
Support
Vendor support
New Relic offers a variety of technical resources, including the New Relic Docs Site, New Relic University, New Relic Open Source, and the New Relic Community. Learn more about these in our Finding Help Doc (https://docs.newrelic.com/docs/accounts-partnerships/education/getting-started-new-relic/finding-help ).
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
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In Migration, Log Analysis
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In Observability, Migration
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In Generative AI, Log Analysis
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Observability Platform
Comprehensive monitoring solution integrating telemetry data from entire software stack
Multi-Source Data Ingestion
Ability to ingest, analyze, and alert on metrics, events, logs, and traces in unified platform
AIOps Capabilities
Automated anomaly detection, issue correlation, and alert noise reduction using artificial intelligence
Open Source Integration
Support for OpenTelemetry instrumentation, Prometheus OpenMetrics, and language-agnostic Kubernetes telemetry monitoring
Cloud Service Monitoring
Deep integration with AWS technologies for monitoring services like Amazon EKS, AWS Lambda, AWS Kinesis, CloudWatch, and DynamoDB
Observability
"Full-stack monitoring with automatic discovery and continuous tracking of AWS applications and infrastructure from code-level insights to end-user tracing"
Cloud Infrastructure Monitoring
"Automatic discovery and optimization of EC2 instances across Availability Zones using CloudWatch API"
AI-Driven Analytics
"Real-time analysis of complex ecosystems and billions of events with AI-powered root cause analysis and correlation"
Runtime Application Security
"Instant detection and blocking of vulnerabilities and threats in runtime cloud applications"
Multi-Cloud Technology Support
"Native integration with Amazon EC2, Elastic Container Service, Elastic Kubernetes Service, Fargate, Lambda, and over 90 AWS technologies"
Artificial Intelligence Analysis
Advanced AI agent that automates data analysis and accelerates root cause investigations
Telemetry Data Integration
Supports unified visibility across logs, metrics, and traces for cloud-native environments
Anomaly Detection
Real-time system anomaly detection to proactively prevent potential incidents
OpenTelemetry Compatibility
Flexible integration with OpenTelemetry standards for standardized observability pipelines
Multi-Architecture Support
Native compatibility with modern architectures including Kubernetes, serverless, and microservices environments
Validated by AWS Marketplace
FedRAMP
GDPR
HIPAA
ISO/IEC 27001
PCI DSS
SOC 2 Type 2
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No security profile
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Standard contract
No
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Customer reviews
3.9
15 ratings
15 AWS reviews
|
539 external reviews
Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
Pradip V.
User-Friendly Dashboards with In-Depth Analytics
Reviewed on Oct 29, 2025
Review provided by G2
What do you like best about the product?
Easy-to-use dashboards and detailed analytics.
What do you dislike about the product?
Some advanced features take time to master
What problems is the product solving and how is that benefiting you?
New Relic helps us identify performance bottlenecks quickly, improving app stability and user experience.
Banking
Powerful Real-Time Insights, But UI Complexity Slows Onboarding
Reviewed on Oct 29, 2025
Review provided by G2
What do you like best about the product?
I like that New Relic gives clear, real-time visibility into how applications perform. It helps quickly find performance issues, slow APIs, or errors with detailed metrics, logs, and traces—all in one dashboard. The APM and alerting features make it easy to monitor uptime and user experience.
What do you dislike about the product?
I dislike that New Relic’s UI and setup can be a bit complex, and it sometimes takes effort to find specific metrics or traces quickly. Also, querying data with NRQL can have a learning curve for new users.
What problems is the product solving and how is that benefiting you?
New Relic helps detect and diagnose performance issues in applications by providing real-time metrics, logs, and traces. It makes it easier to find bottlenecks, slow APIs, and errors before they affect users. This helps improve application reliability, speed, and overall user experience, while also saving time in troubleshooting and debugging.
Umesh P.
Powerful Observability for Real-Time Monitoring and Optimization
Reviewed on Oct 29, 2025
Review provided by G2
What do you like best about the product?
What I appreciate most about New Relic is its thorough real-time monitoring, which links application performance directly to the end-user experience. This is enhanced by detailed transaction data and robust, customizable dashboards. The platform’s user-friendly setup and extensive integrations with DevOps and cloud tools make troubleshooting and root-cause analysis faster, allowing teams to optimize performance efficiently across various environments. This end-to-end visibility, from the frontend to the infrastructure, supports proactive decision-making and helps minimize downtime.
What do you dislike about the product?
A common concern with New Relic is its complex pricing model, which can lead to unexpectedly high costs as data volumes and the number of user seats grow. This complexity often makes budgeting a challenge for some teams. Additionally, the platform presents a steep learning curve and features a user interface that can feel overwhelming, particularly for newcomers or those without a technical background. The software can also be resource-intensive, with its agents sometimes consuming considerable CPU and memory, which may drive up infrastructure costs and complicate deployments in larger environments. Users have further pointed out certain limitations, such as restrictions on concurrent active sessions from different locations and, at times, slow or limited customer support—especially for smaller accounts. Taken together, these issues can create challenges in terms of usability, cost management, and operational overhead, even though New Relic offers robust capabilities.
What problems is the product solving and how is that benefiting you?
New Relic effectively addresses several key challenges in modern application and infrastructure management, and the benefits have been significant for us. One major problem it solves is the lack of real-time visibility into complex, distributed systems. With New Relic, we gain comprehensive, up-to-the-minute insights into application performance, infrastructure health, and user experience, which allows us to monitor our environment more effectively.
Troubleshooting has also become much more efficient. Previously, identifying the root causes of performance issues or outages was often time-consuming and frustrating. New Relic’s detailed transaction traces and anomaly detection tools have made this process faster and more accurate, enabling us to resolve incidents with greater confidence.
Additionally, as our infrastructure has grown, managing resources and controlling costs has become increasingly important. New Relic’s analytics and cost-control features help us optimize resource usage and keep expenditures in check.
Overall, the platform enables proactive monitoring, allowing us to catch issues before they impact users and maintain high service levels. Its unified dashboards and integrations have also improved collaboration across our teams, leading to quicker incident resolution. The actionable insights we gain from New Relic support data-driven decisions, helping us optimize performance, enhance user experience, and scale our systems more effectively.
Troubleshooting has also become much more efficient. Previously, identifying the root causes of performance issues or outages was often time-consuming and frustrating. New Relic’s detailed transaction traces and anomaly detection tools have made this process faster and more accurate, enabling us to resolve incidents with greater confidence.
Additionally, as our infrastructure has grown, managing resources and controlling costs has become increasingly important. New Relic’s analytics and cost-control features help us optimize resource usage and keep expenditures in check.
Overall, the platform enables proactive monitoring, allowing us to catch issues before they impact users and maintain high service levels. Its unified dashboards and integrations have also improved collaboration across our teams, leading to quicker incident resolution. The actionable insights we gain from New Relic support data-driven decisions, helping us optimize performance, enhance user experience, and scale our systems more effectively.
Financial Services
Real-Time Analytics and Deep Visibility—Perfect Fit for Our Business
Reviewed on Oct 29, 2025
Review provided by G2
What do you like best about the product?
Deep visibility, real time analytics, APM capabilities
What do you dislike about the product?
Nothing so far, suites best for our business requirement
What problems is the product solving and how is that benefiting you?
Its real time analytics is helping to identify the root cause of some complex problems faced in production through its log monitoring and analysis feature
Ashish W.
Makes Tracking Easier Than Ever
Reviewed on Oct 29, 2025
Review provided by G2
What do you like best about the product?
The user interface and dashboards are intuitive, and the setup process is straightforward. The platform is responsive, with comprehensive documentation and effective monitoring features. The logging capabilities make managing tasks simpler, and there are robust integrations with various cloud providers.
What do you dislike about the product?
NRQL can be challenging for newcomers to learn. The pricing model may also be difficult to understand at first. If not configured properly, alerts have the potential to become noisy or repetitive, which can result in alert fatigue.
What problems is the product solving and how is that benefiting you?
This tool offers distributed tracing along with real-time error analytics. It helps me track issues as they occur and understand how different parts of the system interact, making it easier to identify and resolve problems quickly.