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New Relic's observability platform provides engineers with full visibility into the performance of their AWS cloud services. Get unlimited access to New Relic, including Application Performance Monitoring, Infrastructure, DEM, Serverless, Logs, AIOps, Events, Alerts, and more.
Overview
Monitor, troubleshoot, and optimize all of your AWS services and applications with New Relic. Start for free with the leading monitoring solution for engineers and devops teams building on AWS, combining 16 tools in one for full-stack observability. New Relic's cloud-based platform seamlessly integrates telemetry data from your entire stack, providing you and your team with a single source of truth for application performance, infrastructure monitoring, log management, error tracking, real-user monitoring, and more.
- Ingest, analyze, and alert on all your metrics, events, logs, and traces in one place.
- Visualize and troubleshoot your entire software stack in one intuitive, connected experience.
- Detect anomalies, correlate issues, and reduce alert noise automatically with AIOps capabilities included in every plan.
- Monitor like a pro right out-of-the-box with over 500+ quickstart integrations.
- Go all-in on open source with OpenTelemetry instrumentation, Prometheus OpenMetrics integration, and language-agnostic Pixie auto-telemetry monitoring for Kubernetes.
New Relic offers developers deep integration across your AWS technologies, making it easy to send telemetry data from AWS services into new Relic to observe the health and performance from Amazon EKS and AWS Lambda through AWS Kinesis, Amazon Cloudwatch, DynamoDB and AWS Distro for OpenTelemetry.
When you sign up for New Relic via AWS Public Marketplace, you get one free full platform user, 100GB of free data ingest per month, and unlimited basic users, alerts, dashboards, and queries. You only pay for what you use beyond the free tier each month.
Highlights
- Quickly visualize and troubleshoot your entire software stack in one connected experience, including application performance monitoring, infrastructure monitoring, RUM, serverless, logs, automatic anomaly detection, and more.
- Ingest, analyze and alert on all your metrics, events, logs, and traces, all in one place. Free up to 100 GB/month. $0.30 per GB ingested beyond free limit.
- Get unlimited free basic users, one free full platform user, and additional full platform users for $99 per user/month (max 5 full platform users).
Details
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Quick Launch
Leverage AWS CloudFormation templates to reduce the time and resources required to configure, deploy, and launch your software.
Pricing
Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Cost/unit |
|---|---|
Full platform users (max 5): 1 free, $99/add. per mo. (User/hr billed) | $0.133 |
Data ingested: First 100GB free. Billed per 100MB | $0.03 |
Vendor refund policy
All fees are non-cancellable and non-refundable except as required by law. New Relic may suspend or terminate the Services, in addition to other rights and remedies, if fees are past due. The products selected by you in this ordering documentation are deemed accepted upon the provisioning of the applicable products by New Relic for your use.
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Additional details
Resources
Vendor resources
Support
Vendor support
New Relic offers a variety of technical resources, including the New Relic Docs Site, New Relic University, New Relic Open Source, and the New Relic Community. Learn more about these in our Finding Help Doc (https://docs.newrelic.com/docs/accounts-partnerships/education/getting-started-new-relic/finding-help ).
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AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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AI generated from product descriptions
Observability Platform
Comprehensive monitoring solution integrating telemetry data from entire software stack
Multi-Source Data Ingestion
Ability to ingest, analyze, and alert on metrics, events, logs, and traces in unified platform
AIOps Capabilities
Automated anomaly detection, issue correlation, and alert noise reduction using artificial intelligence
Open Source Integration
Support for OpenTelemetry instrumentation, Prometheus OpenMetrics, and language-agnostic Kubernetes telemetry monitoring
Cloud Service Monitoring
Deep integration with AWS technologies for monitoring services like Amazon EKS, AWS Lambda, AWS Kinesis, CloudWatch, and DynamoDB
Observability
"Full-stack monitoring with automatic discovery and continuous tracking of AWS applications and infrastructure from code-level insights to end-user tracing"
Cloud Infrastructure Monitoring
"Automatic discovery and optimization of EC2 instances across Availability Zones using CloudWatch API"
AI-Driven Analytics
"Real-time analysis of complex ecosystems and billions of events with AI-powered root cause analysis and correlation"
Runtime Application Security
"Instant detection and blocking of vulnerabilities and threats in runtime cloud applications"
Multi-Cloud Technology Support
"Native integration with Amazon EC2, Elastic Container Service, Elastic Kubernetes Service, Fargate, Lambda, and over 90 AWS technologies"
Artificial Intelligence Analysis
Advanced AI agent that automates data analysis and accelerates root cause investigations
Telemetry Data Integration
Supports unified visibility across logs, metrics, and traces for cloud-native environments
Anomaly Detection
Real-time system anomaly detection to proactively prevent potential incidents
OpenTelemetry Compatibility
Flexible integration with OpenTelemetry standards for standardized observability pipelines
Multi-Architecture Support
Native compatibility with modern architectures including Kubernetes, serverless, and microservices environments
Validated by AWS Marketplace
FedRAMP
GDPR
HIPAA
ISO/IEC 27001
PCI DSS
SOC 2 Type 2
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No security profile
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Standard contract
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Customer reviews
3.9
14 ratings
14 AWS reviews
|
515 external reviews
Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
Sarumathi Kathirvel
Reviewing diverse tools has streamlined error tracking with effective data analysis
Reviewed on Jul 08, 2025
Review from a verified AWS customer
What is our primary use case?
Our main focus is APM-related functionality, so we were looking for a convenient way to get all the details, as some of them are missing from New Relic and Grafana . Currently, we are working with Site24x7, where we are getting the information we are looking for in our comfort zone.
We used the Docker container as the agent in our server, which was split into one agent to collect the client's logs and metrics to see the web vitals, and another metric to collect the server metrics and APM-related traces.
What is most valuable?
The main benefit we found was the Error Inbox, and having all features available at a single point was very useful for us. The API functionality allows us to get hit counts from external sources, such as APIs or databases, and everything is mapped very clearly. We can overview which components are experiencing response delays, which ones are getting correct responses, and identify any unknown external APIs inside the application. We can investigate why we are getting 400 responses and similar issues.
What needs improvement?
I reviewed another observability tool, DataDog, and we moved away from New Relic because the pricing was not convenient and didn't fit our budget. With DataDog, some of the APM features we were looking for were not available, so we discontinued using both solutions.
Grafana is helpful, but it requires significant work in adding agents and configuring applications and server metrics. We implemented open-source Grafana, which wasn't convenient regarding APM , and most of the logs and traces related to APM were not what we needed, so we moved to Site24x7.
The Grafana Open Source implementation was done through their vendor. While they provided certain features, when compared to Grafana Cloud, the customized Open Source version wasn't really convenient for us. The only helpful aspect was that we could get server metrics on Grafana Open Source from our servers.
For how long have I used the solution?
I have been working with New Relic for approximately six months.
What do I think about the stability of the solution?
New Relic was stable enough, and there were no downtimes or issues.
What do I think about the scalability of the solution?
New Relic offers 400 GB per month free, but that quota was completely used within two weeks for a single server. We have substantial data in our server as our company is a trading financial company. For a single server, it takes around one and a half to two weeks to reach the limit. Additionally, we need to store logs for over five years based on SEBI regulations.
How are customer service and support?
I didn't seek any support help from New Relic, but when I tried to get information regarding the plans, the response was delayed for a week. Other than that, everything was fine.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We reviewed Grafana and moved to another observability tool. We also evaluated DataDog, but we ultimately moved away from New Relic because the pricing wasn't convenient and didn't fit our budget. We are now using Site24x7 in production.
How was the initial setup?
Implementing the New Relic agent is quite simple, and we were very comfortable with New Relic overall. However, it wasn't convenient based on our budget, which is why we discontinued using it.
What about the implementation team?
The Grafana Open Source implementation wasn't done by ourselves; we worked with their vendor. They explained the features available in Grafana Open Source, and we implemented those solutions. However, compared to Grafana Cloud, the customized Open Source version wasn't really convenient for us.
Which other solutions did I evaluate?
The Error Inbox and consolidated features at a single point were very useful features. We could get hit counts from external sources, APIs, and databases, with clear mapping of all components. We could monitor response delays, correct responses, and identify unknown external APIs within the application.
We also reviewed DataDog as an observability tool, but we moved away from New Relic due to pricing concerns that didn't fit our budget. With DataDog, some of the APM features we were seeking weren't available, so we discontinued using both solutions.
What other advice do I have?
We had everything in hand with New Relic initially. However, the pricing wasn't convenient for us, so we had to step back from using it.
I primarily focused on the data we were getting from New Relic, without exploring custom dashboards and other features. We were mainly focusing on the metrics and logs needed to trace our applications effectively.
On a scale of one to ten, I would rate New Relic an eight. It's overwhelming from my point of view, and we needed to do some organizing in our New Relic account based on our preferences.
Chaitanya P.
Surveillance simplifiée
Reviewed on Jul 03, 2025
Review provided by G2
Qu'aimez-vous le plus Ă propos de the product?
Ce que j'aime le plus chez New Relic, ce sont leurs tableaux de bord, et il est également compatible avec les systèmes d'exploitation Windows, Linux et Mac, car nous avons déployé nos applications sur différentes plateformes. Le débogage de notre système distribué est devenu très facile grâce à New Relic, et les événements sont capturés dans les journaux, ce qui permet de les tracer facilement.
Que n’aimez-vous pas à propos de the product?
La seule chose que je n'aime pas à ce sujet est la consommation de ressources. Il nécessite beaucoup de ressources lorsque vous l'intégrez avec d'autres infrastructures, par exemple : kafka.
Quels sont les problèmes que the product résout, et en quoi cela vous est-il bénéfique?
New Relic nous aide à surveiller toute notre infrastructure en un seul endroit, ce que nous faisions auparavant avec des agents Splunk. Avant, nous avions du mal à tracer les journaux en raison de l'architecture distribuée de Spring Cloud Sleuth que nous utilisions, mais maintenant cela a permis une journalisation centralisée, ce qui est vraiment utile.
Ashly M.
Surveillance complète et perspicace avec d'excellents indicateurs de performance
Reviewed on Jul 02, 2025
Review provided by G2
Qu'aimez-vous le plus Ă propos de the product?
New Relic offre une observabilité en temps réel de l'ensemble de la pile avec des tableaux de bord puissants, des alertes proactives et des intégrations transparentes. Son interface intuitive, le traçage au niveau du code et la gestion des journaux intégrée rendent le dépannage plus rapide et plus facile, offrant une solution de surveillance complète, évolutive et rentable pour les applications modernes.
Que n’aimez-vous pas à propos de the product?
New Relic peut être accablant pour les débutants en raison de sa configuration complexe et de sa courbe d'apprentissage abrupte. Certains utilisateurs trouvent le modèle de tarification déroutant et coûteux à grande échelle, et des retards occasionnels dans le rapport de données ou la réactivité de l'interface utilisateur peuvent affecter l'expérience de surveillance.
Quels sont les problèmes que the product résout, et en quoi cela vous est-il bénéfique?
New Relic m'aide à surveiller les performances des applications et l'infrastructure cloud en temps réel, en identifiant rapidement les goulets d'étranglement, les problèmes de latence et les contraintes de ressources. Cela améliore la fiabilité du système, réduit les temps d'arrêt et accélère le dépannage, permettant des déploiements plus rapides et des décisions plus éclairées et basées sur les données au sein des équipes de développement et d'opérations.
Viren L.
Facile Ă utiliser, riche en informations
Reviewed on Apr 19, 2025
Review provided by G2
Qu'aimez-vous le plus Ă propos de the product?
La meilleure chose à propos de New Relic est d'avoir tout en un seul endroit. Avec des journaux en temps réel, APM et une surveillance de l'infrastructure, j'obtiens une vue complète sans changer d'outils. L'interface utilisateur est épurée, les tableaux de bord sont personnalisables, et la configuration des alertes est très facile — cela permet de détecter les problèmes avant qu'ils ne s'aggravent.
Que n’aimez-vous pas à propos de the product?
Certaines intégrations sont plus difficiles à configurer qu'elles ne devraient l'être. Bien que New Relic prenne en charge un large éventail d'outils, la documentation peut sembler dépassée ou supposer trop de connaissances préalables. J'ai dû faire plus de dépannage que prévu juste pour obtenir des métriques de base fonctionnelles.
Quels sont les problèmes que the product résout, et en quoi cela vous est-il bénéfique?
New Relic m'aide à détecter les problèmes tôt en affichant des données de performance en temps réel et en me dirigeant directement vers le problème. Cela permet de gagner du temps lors des incidents et détecte souvent les problèmes avant même que les utilisateurs ne s'en aperçoivent.
Arshin R.
Exallent
Reviewed on Apr 15, 2025
Review provided by G2
Qu'aimez-vous le plus Ă propos de the product?
L'interface utilisateur est intuitive et personnalisable, ce qui permet aux Ă©quipes de suivre facilement les indicateurs qui comptent le plus pour elles.
Que n’aimez-vous pas à propos de the product?
Selon le plan, les périodes de conservation des données peuvent être plus courtes que nécessaire pour une analyse à long terme, sauf si vous payez plus.
Quels sont les problèmes que the product résout, et en quoi cela vous est-il bénéfique?
Les utilisateurs peuvent rencontrer des réponses lentes, mais il n'est pas clair où se situe le ralentissement.