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Reviews from AWS Marketplace

13 AWS reviews

External reviews

419 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Ankur H.

Awesome tool to analyze the applications

  • March 21, 2024
  • Review verified by G2

What do you like best about the product?
The ease of sending the data to the New Relic portal with most of our applications. The implementation was easy and great customer support which was helpful for onboarding the tool.
What do you dislike about the product?
The documentation on the official webstie sometimes is out-dated and need to be little more clear for reference.
What problems is the product solving and how is that benefiting you?
It helps in identifying the websites performance as well the errors which the user might be experiencing.


    Brajesh S.

New Relic - A multifaceted tool for Synthetic monitoring and visualization

  • March 21, 2024
  • Review verified by G2

What do you like best about the product?
New relic is a great tool for easy monitoring for multiple services.
Easy to integrate with many other softwares and plugins for database,loggers,etc.
It provides easy implementation for monitoring metrics in real times and to avoid escalations in production.
Frequently used by developers and product managers to monitors real time issues.
Great customer support availble via email,chat,chatbot.
What do you dislike about the product?
There are many benefits of New relic but few points need attention like -
1. For large amount of data latency is more.
2. Higher prices for more runtime.
What problems is the product solving and how is that benefiting you?
New Relic has helped our logistics business by providing leverage for real-time monitoring of issues by triggering the incidents in case of failures and which has helped us to keep our system more reliable and stable during peak hours of business.


    Retail

New Relic Great Tool for Observability

  • March 13, 2024
  • Review verified by G2

What do you like best about the product?
All of its features can be made use of with just ingesting the data with easy integration
What do you dislike about the product?
Need improvement in proactive monitoring (Synthetics) and Bot detection algorithms
What problems is the product solving and how is that benefiting you?
Alerting, Production Issue Triage support, Traffic and Order Trends, Device and OS wise traffic split


    Retail

Very powerful tool

  • March 04, 2024
  • Review verified by G2

What do you like best about the product?
Features I like most which other tool(s) did not have and the interface was horrible. New Relic provides comprehensive application performance monitoring, infrastructure monitoring and synthetic monitoring.
What do you dislike about the product?
New Relic was implemented 2 months ago and it is hard to say if there are any dislikes at the moment.
What problems is the product solving and how is that benefiting you?
Prior to New Relic, the tools used was not providing meaningful information and 99.9999% of the time the alerts were too late and after the fact. Also, in New Relic, the dashboards are amazing and helps quickly jump into problematic area.


    Computer Software

Perfect product for your code insights and monitoring.

  • February 25, 2024
  • Review verified by G2

What do you like best about the product?
Distributed tracing feature has helped us solve a lot of issues.
What do you dislike about the product?
The product may be a little costly for small companies.
What problems is the product solving and how is that benefiting you?
Our customer support team uses new relic to solve tickets quickly. It is also used by our product team to check the SLAs.


    Dima B.

Easy to set up initially but advanced configuration can be challenging

  • February 22, 2024
  • Review verified by G2

What do you like best about the product?
Easy to setup, especially from Heroku. Fairly well laid out UI.
What do you dislike about the product?
Difficult to get everything configured when advanced use cases need to be surfaced.
What problems is the product solving and how is that benefiting you?
New Relic provides insight into slow and problematic areas of the product.


    Venkat M.

Newrelic for monitoring

  • February 22, 2024
  • Review verified by G2

What do you like best about the product?
Newrelic is one of the great modern monitoring tools available in the market.
What do you dislike about the product?
The learning curve to understand the NRQL compared to other vendors via tags.
What problems is the product solving and how is that benefiting you?
New Relic helps to solve our system load and adjust our autoscaling capabilities in kubernetes clusters.


    Computer Software

Solves engineering needs well, product - not so much

  • February 20, 2024
  • Review verified by G2

What do you like best about the product?
It is super useful for engineering needs as it provides end-to-end visibility of the system overall. You can monitor performance, use it to troubleshoot and diagnose any problems, and it does well with alerts and notifications when something is starting to fail.
What do you dislike about the product?
As a PM, I want to be able to have an integrated platform that not only encompasses visibility from back-end/system perspective, but combines it well with RUM. However current RUM functionality and options are limited and do not serve our needs.
Also, the UI/UX is not super intuitive or easy to use, and would require a steep learning curve esp. when onboarding other team members.
What problems is the product solving and how is that benefiting you?
New Relic is constantly expanding their toolbox and adding new functionality and useful features (ever-evolving). It is staying up-to-date on latest trends and supporting arising needs (like AI).


    Retail

New Relic - Monitoring

  • February 15, 2024
  • Review verified by G2

What do you like best about the product?
It is very application team friendly where they can gather the stats of database very easily
What do you dislike about the product?
It is not DBA monitoring system where we need to enhance few things to configure.
What problems is the product solving and how is that benefiting you?
It is helpful for alerting the metrics where we can action immediately


    Food & Beverages

Amazing Product, Complicated to Manage, and Expensive

  • February 13, 2024
  • Review verified by G2

What do you like best about the product?
Amazing view of all your infrastrucutre through distributed tracing and custom ids.
What do you dislike about the product?
Cost: The tool itself is very expensive per user, it will happily ingest all the data but restrict access to that amazing data if you don't pay up.
Setup: Each connection is unique, the guided installs work mostly, but do not explain how to hook this into 12 factor apps.
What problems is the product solving and how is that benefiting you?
How do we make sure prod keeps working.