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Acqueon are both professional & highly responsive for all LCM delivery projects & support
What do you like best about the product?
Acqueon's approach to project delivery and general support is excellent.
They have a team of experts who are knowledgeable on their software, efficient & flexible to work within the customer schedule
Support issues/queries raised are always responded to within a short timeframe and with the same level of expertise.
Acqueon works with the customer to deploy, provide training, and if required, provide customization to meet the customer requirements.
They have a team of experts who are knowledgeable on their software, efficient & flexible to work within the customer schedule
Support issues/queries raised are always responded to within a short timeframe and with the same level of expertise.
Acqueon works with the customer to deploy, provide training, and if required, provide customization to meet the customer requirements.
What do you dislike about the product?
I cannot find anything to say here! There is no dislikes to mention.
What problems is the product solving and how is that benefiting you?
LCM is used for both Voice & SMS within the business teams, for Collections & Sales. The application workflow has proved to be easy for local business users and highly flexible in applying different rules for process and engagement.
This has enhanced the efficiency for the business teams, both day-to-day operational management and also management reporting, to ensure the business adheres to the regulations on the number of contacts
This has enhanced the efficiency for the business teams, both day-to-day operational management and also management reporting, to ensure the business adheres to the regulations on the number of contacts
Recommendations to others considering the product:
Discuss both IT and business requirements with Acqueon's team of experts to get the most suitable solutions for your business.
The complete Outbound solution for Cisco
What do you like best about the product?
The team is highly professional and they made the solution what we were exactly looking for.Especially implementation engineer Nithya has done wonderful job.
What do you dislike about the product?
Noticed limitation when it comes to integrating with 2-way SMS system.Gateway based SMS system requires customization for integration.
What problems is the product solving and how is that benefiting you?
Appointment confirmation for hospitals which can help us to reduce the no shows .
Feedback for AEC - Maersk Line
What do you like best about the product?
The team has been always prompt and supportive whenever we needed their assistance
What do you dislike about the product?
So far, there hasn't been any incident where i felt some kind of support was missing from Acqueon Team.
What problems is the product solving and how is that benefiting you?
Acqueon is helping us onboard countries on Cloud portal which indeed is helping us in improving our services that we offer to end customer. I am very hopeful that in long run, this tool will help us in improving our overall performance
Customer implementation going well
What do you like best about the product?
Team is experienced and on top of customer needs.
What do you dislike about the product?
Not a criticism to the product or process but it does take time to implement well.
What problems is the product solving and how is that benefiting you?
The Epic Screen Pop gadget / Web-Services will leverage customers existing Cisco Finesse and Epic implementations to provide screen pop functionality into the customer’s Epic environment. It does this by sending collected information about the caller to Epic to retrieve matching patient data that will appear in the requested activity window of the agent desktop.
When a contact center agent accepts a call and the call data is delivered to the Finesse agent desktop, the Epic Screen Pop gadget submits a web service request to the Receive Communication web service, which is part of the Contact Center API on Epic Interconnect, the Epic web services interface.
When a contact center agent accepts a call and the call data is delivered to the Finesse agent desktop, the Epic Screen Pop gadget submits a web service request to the Receive Communication web service, which is part of the Contact Center API on Epic Interconnect, the Epic web services interface.
Acqueon Review
What do you like best about the product?
Helpful, knowledgeable, responsive, patient
What do you dislike about the product?
Time differences made things challenging sometimes.
What problems is the product solving and how is that benefiting you?
Upgrading our outbound dialing solution. improved call metrics and increased responsiveness even with higher volumes.
Upgrade LCM campaign manager
What do you like best about the product?
The Acqueon engagement with the project was outstanding. The implementation team is always ready to help with any issue. The engineering team is there to assist in the case it is needed.
We had some issues after upgrade and aqueon always there to help us.
We had some issues after upgrade and aqueon always there to help us.
What do you dislike about the product?
Sometimes the support team takes some time to respond to requests. Maybe because of the different time zone. May require some customization and adaptation from the business
What problems is the product solving and how is that benefiting you?
With LCM we gain the ability to manage the collection campaigns more gradually, now we can choose which client we contact and when based on multiple factors selected by the business without technical team intervention giving new flexibility to the customer team.
Recommendations to others considering the product:
A good solution for campaign management
Acqueon Dialer Review
What do you like best about the product?
Customer Service. Ability to take cell phones out of the automatic dialer.
What do you dislike about the product?
Lack of customization. While Acqueon is capable of potentially modifying to fit a customers specific needs the out of the box customization was not where we hoped it would be.
What problems is the product solving and how is that benefiting you?
Were working with them on the ability to populate the Unique Identifer in the Campaigns tab.
The ability to feed records to agents to take away the manual dialing process.
The ability to feed records to agents to take away the manual dialing process.
Acqueon LCM implementation for AJ Gallagher
What do you like best about the product?
Commitment from the resources. Specially Nithya was prompt on the tasks assigned to her.
What do you dislike about the product?
Not that I dislike, but the comms could have been better
What problems is the product solving and how is that benefiting you?
We are enabling outbound dialing for CC agents. LCM as a product provides plenty of outbound features that help the business a lot.
More successful penetration on the customer list.
More successful penetration on the customer list.
Review of recent implementation project
What do you like best about the product?
Throughout the project there has been a "can-do attitude" and a great deal of flexibility at any time when the end-customer has changed their requirements.
What do you dislike about the product?
Some material had to be produced for the engagement, and it would have saved time and effort if it would have been available "off-the-shelf".
What problems is the product solving and how is that benefiting you?
Acqueon's product and team have helped enhancing the Cisco project and delivery and thereby created a value-add to our overall scope and delivery.
Campaign Management and Orchestration made easier
What do you like best about the product?
Ease of using Acqueon user interface and their agility to customize the product per customer needs.
What do you dislike about the product?
The product enhancement process is not mature yet. We often found some kinks and bugs after each release.
What problems is the product solving and how is that benefiting you?
Acqueon has enhanced suppression logic and dialing strategy that is not available in Nice InContact.
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