Sold by: Acqueon
Deployed on AWS
Acqueon Engagement is an Omnichannel Campaign Management solution for Amazon Connect. It lets you engage customers using Voice, 2-way Messaging, and Emails. It features a built-in CDP, a Dialer supporting preview, progressive, predictive, and an Agent Desktop for inbound and outbound interactions
4.2
Overview
Acqueon Engagement is a comprehensive Campaign Management solution for Amazon Connect. It lets you engage prospects and customers using voice, 2-way messaging, and emails for sales, service, and collections. It features a built-in CDP, an auto-dialer supporting preview, progressive, predictive, and agent-less modes, and an agent desktop for inbound and outbound interactions. It comes with integrated rules for privacy compliance, meeting TCPA, GDPR, CCPA, and Ofcom regulations. Lists can be uploaded from files or pulled from CRM applications and easily segmented. It adds best-in-class campaign management capabilities to create precise strategies for prioritizing and engaging customers. It leverages statistical and predictive models including Best-Time-To-Call (BTTC) and list penetration. The agent desktop also provides all the necessary tools to enhance agent productivity, access to the customer details, and support blended operations.
Highlights
- Industry leading Predictive, Progressive and Preview dialer for Amazon Connect with a highly sophisticated built-in Call Progress Analysis engine
- Complete toolkit to design and execute oubound Sales, Collections, Customer Service and Retention campaigns that are natively integrated with Amazon Connect and CRMs such as Salesforce
- Powerful campaign management capabilities with built-in omnichannel compliance adherence for TCPA, DNC, FDCPA (Reg F), CCPA, GDPR and extensive other global regulations
Details
Sold by
Delivery method
Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months | Overage cost |
|---|---|---|---|
Acqueon Engagement | 6.5MM minutes of Dialer and 8.5MM minutes of Desktop usage per year | $195,000.00 | |
Acqueon Desktop | 8.5MM minutes of agent desktop usage per year for inbound and outbound | $85,000.00 | |
Digital Platform | Package of 200K digital transactions (priced per package) | $2,000.00 | |
Compliance | Advanced compliance package/year | $35,000.00 | - |
CRM Plugins | CRM Server plug-in/year | $12,000.00 | - |
IVR Throttling | IVR Throttling plug-in/year | $84,000.00 | - |
Vendor refund policy
We do not currently support refunds, but you can cancel at any time.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
https://www.acqueon.com/support/ Acqueon Support channels Web: http://acqueon.issuetrak.com/Login.asp Email: productsupport@acqueon.com Voice: North America and Europe: +1 888 946 6878 Asia and Africa: +91 44 6108 4888 / +91 44 3089 4888
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
By ZapSocket
By Symbee Connect
Top
10
In CRM, Contact Center
Top
25
In Contact Center, Business Intelligence & Advanced Analytics
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Dialer Modes
Auto-dialer supporting preview, progressive, predictive, and agent-less modes with sophisticated call progress analysis engine
Omnichannel Communication
Multi-channel engagement capabilities including voice, 2-way messaging, and email for customer interactions
Built-in Customer Data Platform
Integrated CDP with list management, segmentation, and CRM integration capabilities for data organization and targeting
Compliance and Regulatory Adherence
Automated compliance rules for TCPA, GDPR, CCPA, FDCPA (Reg F), Ofcom, and DNC regulations
Campaign Analytics and Optimization
Statistical and predictive modeling including Best-Time-To-Call (BTTC) algorithm and list penetration analysis for campaign strategy optimization
Predictive Dialing Technology
Reduces idle time through predictive dialing capabilities for outbound call optimization
Web-Based Management Interface
Centralized control of inbound and outbound call operations through a web-based administration interface
Real-Time Reporting and Analytics
Provides real-time reporting and analytics functionality for call center performance monitoring
Call Monitoring and Supervision Tools
Supports barge, whisper, and monitor capabilities for agent supervision and quality assurance
CRM and Automation Integration
Integrates with various CRM systems and automation tools for streamlined workflow management
Multi-Channel Communication Support
Supports Voice (inbound, outbound, callback, direct agent), Outbound Dialer, Email, WebChat, SMS/MMS, and Social Messaging channels
Amazon Connect Integration
Integrates directly with Amazon Connect for contact center operations
Business Intelligence and Reporting
Provides real-time and historical business intelligence insights powered by Amazon QuickSight
Serverless Architecture
Built on 100% AWS Serverless infrastructure for scalability and reduced operational overhead
Unified Communications Integration
Built on Amazon Chime SDK with desktop integration enabling unified communications and direct access to contact center agents
Standard contract
No
No
Customer reviews
Afzal Majeed
Automated outreach has streamlined user off‑boarding and ensures fast, compliant fund withdrawals
Reviewed on Jun 09, 2026
Review from a verified AWS customer
What is our primary use case?
When we made the decision to shut down operations for our exchange, my main operational challenge was user migration and funds withdrawal. We had thousands of active traders holding assets on the platform that needed to be notified of the hard deadline for deposit, trading halt, and asset withdrawal. At that time, we deployed Acqueon Engagement for Amazon Connect specifically to handle this massive time-sensitive outbound communication campaign, instead of relying entirely on generic email that users most often ignore. We set up automated, multi-channel outreach, targeting SMS alerts and systematic emails directly to the segmented list of users who still had tokens remaining on the exchange.
Acqueon Engagement for Amazon Connect allows us to track who engaged with the notices and auto-route inbound support callbacks directly to our trained off-boarding agents. When users had trouble navigating their external wallets, it ensured that we met all compliance and legal disclosure standards throughout the entire wind-down process. This capability has been invaluable to us.
What is most valuable?
The best feature of Acqueon Engagement for Amazon Connect is that we can build specific emails and set up automatic emails which can target multiple users. We can automate when to send them and see if they opened or checked the emails. We can also set targeting SMS alerts and emails directly to the segmented users. It allows us to segment and send to target users through SMS, emails, or even calls.
The segmentation feature helped us significantly because we wanted to reach only those users who still held funds. It allowed us to segment and target only those users who still had funds on the platform and needed to withdraw them.
Acqueon Engagement for Amazon Connect impacted us positively because we completed off-boarding in a couple of months. If we had done this manually, it might have taken us many years.
What needs improvement?
There may be improvements around agent management. Recently, I heard that Acqueon significantly upgraded how it calculates agent availability in the UI. Previously, the system only looked at agents who were completely idle before dialing. The vast improvement is in the agent systems, which they have already made, so I don't think there is anything to add in that area.
The dashboard could improve because it was a bit rigid. Whenever my operational team needed to create a unique minute or hourly performance view during our critical time, we had to rely on complex custom data filters, which slowed down immediate decision-making.
For how long have I used the solution?
I have been using Acqueon Engagement for Amazon Connect for more than a year.
What do I think about the stability of the solution?
Acqueon Engagement for Amazon Connect is very stable.
What do I think about the scalability of the solution?
The scalability of Acqueon Engagement for Amazon Connect is very good. We started with a few users and were easily able to increase it to more than 100,000 users, so it is very easy to scale.
How are customer service and support?
The customer support for Acqueon Engagement for Amazon Connect is very good. I would rate the customer support of Acqueon Engagement for Amazon Connect as nine out of ten.
Which solution did I use previously and why did I switch?
We did not use a different solution before Acqueon Engagement for Amazon Connect. It was really easy for us to select this since we were already using AWS .
What was our ROI?
We have seen a return on investment. First, we would have needed so many customer support representatives to manually reply and edit that we might have needed more than ten. With Acqueon Engagement for Amazon Connect, it was only one percent of that staffing need. Secondly, we completed off-boarding within six months, whereas otherwise it might have easily taken us two to three years. It has really saved us a lot of money, which made it worth the investment.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing has been very positive.
Which other solutions did I evaluate?
We did not evaluate other options before choosing Acqueon Engagement for Amazon Connect. It was really easy for us to select this.
What other advice do I have?
Start with small pilot campaigns to ensure that your data mapping and custom API sync work perfectly before scaling up to high-volume lists. Secondly, prioritize real-time agent blending UI layouts so your support team can seamlessly shift between handling inbound user queries and outbound notifications. There are AI predictive tools such as best time to call which dramatically increase contact rates and prevent agents from wasting time on dead numbers or voicemail boxes. I would rate this review nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Automotive
Dialer implementation for CDK-AutoNation
Reviewed on Oct 27, 2025
Review provided by G2
What do you like best about the product?
Very professional and easy to work with team
What do you dislike about the product?
No dislike about Acqueon product or team
What problems is the product solving and how is that benefiting you?
Outbound dialing with a dedicated set of agents for AutoNation
ahmed h.
Acqueon team managed the implementation process till the Go-Live very perfectly.
Reviewed on Oct 14, 2025
Review provided by G2
What do you like best about the product?
Acqueon team managed the implementation process till the Go-Live very perfectly.
What do you dislike about the product?
I have nothing to write as I have not seen negative feedback from the customer in the project.
What problems is the product solving and how is that benefiting you?
No Problem as the implementation was done professionally. So good.
Dina E.
Tawuniya_LCM Implementation
Reviewed on Sep 29, 2025
Review provided by G2
What do you like best about the product?
The whole team is very supportive and always willing to go above and beyond to ensure the customer is happy and fully satisfied.
What do you dislike about the product?
Nothing even the different timezone was not an issue.
What problems is the product solving and how is that benefiting you?
Help running the Campgiens easily / effectively and save time - Integrated with Tawuniya internal systems
Higher Education
LCM Cloud for Webex CC Migration
Reviewed on Aug 06, 2025
Review provided by G2
What do you like best about the product?
The team is generally very responsive, specifically Bill. He was quick to get back to us and communicate. I also feel their leadership team has a ton of integrity and I truly feel I can trust them to support us when we need them.
The team was very responsive during our cutover and accessible to troubleshoot.
The team was very responsive during our cutover and accessible to troubleshoot.
What do you dislike about the product?
There were some challenges from a technical standpoint with getting the solution to work as expected as we had several tests not pass when we understood things were completed and ready but found they weren't. This caused delays in our go live dates as well as some issues where a version upgrade over a weekend unexpectedly broke some customizations that had previously worked. The team was quick to support that and even with issues during our go live.
What problems is the product solving and how is that benefiting you?
We used Acqueon LCM in Cisco UCCE for many years and now we are using the LCM Cloud solution for our migration into Cisco Webex CC.