Sold by: Symbee Connect
Symbee Connect is a Global Contact Center Solution that integrates directly with Amazon Connect supporting Voice (In/Out/Callback,Direct Agent), Outbound Dialer, Email, WebChat, SMS/MMS, and Social Messaging channels with Business Intelligence (BI) Reporting powered by Amazon QuickSight.
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Overview
Symbee Connect is a Global Contact Center Solution that integrates directly with Amazon Connect supporting Voice (In/Out/Callback,Direct Agent), Outbound Dialer, Email, WebChat, SMS/MMS, and Social Messaging channels with Business Intelligence (BI) Reporting powered by Amazon QuickSight.
Highlights
- Symbee Connect is a Global CCaaS Solution that integrates directly with Amazon Connect supporting Voice (In/Out/Callback,Direct Agent), Ooutbound Dialer, Email, WebChat, SMS/MMS, and Social Messaging channels with Business Intelligence (BI) Reporting powered by Amazon QuickSight.
- Symbee Connect Business Intelligence (SCBI) is a 100% AWS Serverless Business Intelligence (BI) solution that is powered by Amazon QuickSight to provide both Real-time and Historical Business Intelligence (BI) Insights for the Amazon Connect.
- Symbee Connect Unison is a Global UCaaS Solution that is built on the Amazon Chime SDK and integrated with Amazon Connect through the Symbee Connect desktop. Symbee Unison can be deployed to support UCaaS Users and back-Office Support Teams that need Telephony as well as direct access to Contact Center Agents.
Details
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Delivery method
Deployed on AWS
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Pricing
Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/unit |
|---|---|---|
SCC0 | SC Unison - UcaaS Proof of Concept (POC) | $0.00 |
SCC1 | SC Unison - UcaaS - per logged-in-minute/per hour | $0.096 |
SCC3 | SC Unison - UcaaS and Business Intelligence (BI) - per logged-in-minute/per hour | $0.171 |
SCO0 | SC Engage - CCaaS Proof of Concept (POC) | $0.00 |
SCO1 | SC Engage - CCaaS - per logged-in-minute/per hour | $0.096 |
SCO2 | SC Engage - CCaaS and Business Intelligence - per logged-in-minute/per hour | $0.171 |
SCBI0 | SC Business Intelligence (BI) - Proof of Concept (POC) | $0.00 |
SCBI1 | SC Business Intelligence (BI) for Amazon Connect - per user per month | $7.00 |
SCBI2 | SC Business Intelligence (BI) - for Amazon Connect w/Reports DR - per user per month | $13.00 |
CHC0 | SC Channel Unison - UcaaS Proof of Concept (POC) | $0.00 |
Vendor refund policy
Please submit request to support@symbee.co and put "Refund Request" in the Subject Line.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Symbee Connect offers two types of Support options for Customers. The first option is for Symbee Connect Solutions and that is included with the Product. The second option is for AWS Partner Led Support for Amazon Connect that includes Symbee Connect Support in the package. You can select the support option you want during the initial sign up and can change at any time. For more information, please go to http//:symbeeconnect.com/support to review support options. Go to http://symbee.co/support for support options
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
Top
25
In Contact Center, Business Intelligence & Advanced Analytics
Top
10
In Contact Center, CRM
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Multi-Channel Communication Support
Supports Voice (inbound, outbound, callback, direct agent), Outbound Dialer, Email, WebChat, SMS/MMS, and Social Messaging channels
Amazon Connect Integration
Integrates directly with Amazon Connect for contact center operations
Business Intelligence and Reporting
Provides real-time and historical business intelligence insights powered by Amazon QuickSight
Serverless Architecture
Built on 100% AWS Serverless infrastructure for scalability and reduced operational overhead
Unified Communications Integration
Built on Amazon Chime SDK with desktop integration enabling unified communications and direct access to contact center agents
Quality Management
Automated recording, evaluation, and reporting capabilities for interaction assessment and agent coaching
Workforce Management
Smart scheduling and forecasting functionality with dynamic employee engagement features for optimal agent allocation
Multichannel Analytics
Speech, desktop, and text analytics with AI-driven insights to uncover performance trends and customer sentiment
Amazon Connect Integration
Native integration with Amazon Connect for cloud-based contact center deployment and unified operations
Performance Monitoring
Real-time performance tracking and reporting to identify improvement opportunities and monitor agent metrics
Omnichannel Communication Platform
Unified communications across voice, chat, email, and social channels with cloud-based contact center software.
AI-Powered Customer Journey Analytics
Sentiment analysis and customer journey analytics capabilities to deliver proactive, predictive, and hyper-personalized experiences across channels.
Microservices-Based Architecture
API-first development with microservices-based architecture built on AWS enabling rapid innovation and agility.
Workforce Engagement Management
Advanced tools for workforce engagement management to optimize employee productivity and engagement.
Composable CX Platform
All-in-one composable platform with productized capabilities including Core, Digital, AI, and WEM components with marketplace and ecosystem integration.
Validated by AWS Marketplace
FedRAMP
GDPR
HIPAA
ISO/IEC 27001
PCI DSS
SOC 2 Type 2
No security profile
No security profile
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Standard contract
No
No
Customer reviews
David A.
Easy to Use, Great-Looking Playback, and Seamless Collaboration
Reviewed on Apr 17, 2026
Review provided by G2
What do you like best about the product?
It is very easy to use and it looks good to playback to customers. It's also really collaborative with prospects
What do you dislike about the product?
if I'm being honest there is nothing that I dislike
What problems is the product solving and how is that benefiting you?
it is helping me build business cases and ROI calculations for my customers
Ciarán D.
Easy to Use, Great tool for value selling
Reviewed on Apr 17, 2026
Review provided by G2
What do you like best about the product?
Ease of use, allowing the customer to interact and change figures easily
What do you dislike about the product?
Im not sure,Nothing I can think of right now
What problems is the product solving and how is that benefiting you?
It helps me showcase tangible ROI to customers, and it makes that process easy.
Richard H.
Symbe: Easy to Use and Customizable for ROI Presentations
Reviewed on Apr 17, 2026
Review provided by G2
What do you like best about the product?
I really appreciate Symbe for its incredible ease of use. I particularly like how I can build my own templates and insert variable numbers, which is great for creating ROI models. It's fully flexible and completely customizable, allowing me to tailor it to different business requirements and outcomes. The drag-and-drop feature makes it very easy to use. Additionally, Symbe's integration with my sales process, especially alongside HubSpot and Trumpet, ties everything together nicely. The initial setup was incredibly easy, and the team at Symbe was fantastic in training, onboarding, and driving adoption.
What do you dislike about the product?
nothing I can think of
What problems is the product solving and how is that benefiting you?
Symbe helps me focus on value selling by driving the revenue narrative for businesses using HubSpot. It's easy to use, aids in internal presentations, and assists in building ROI presentations.
Neil O.
User-Friendly, Time-Saving Platform with Visual Appeal
Reviewed on Apr 15, 2026
Review provided by G2
What do you like best about the product?
I really appreciate how Symbe is very easy to use, making it simple to input information. It has a visually pleasing interface that looks nice on the eye. Compared to creating something similar in Google Sheets or PowerPoint, using Symbe saves me a lot of time and the results look much better. The initial setup was very easy too.
What do you dislike about the product?
It would be great to get more metrics for more products like Intelligence, Personalization, and also more metrics for Marketing cloud.
What problems is the product solving and how is that benefiting you?
Symbe makes it easier for customers to visualize outcomes and proposed value. It's very easy to use, looks nice, and saves time compared to Google Sheets or PPT.
Hazel M.
Empowers Dynamic Business Case Development
Reviewed on Feb 12, 2026
Review provided by G2
What do you like best about the product?
I really like that Symbe is simple and straightforward to use. The UX is really strong, making it easy to train new team members and share with customers how to input their data sources. I think the product is developing in a great way and bringing in useful AI agents that help speed up our work. I also like that the team is really friendly and always there to help us if we need it. The AI agents assist in summarizing business cases and pulling in data from the internet for more detail, which I find very helpful. Overall, the initial setup was great even for our small account, and we felt quite valued by the team. They are open to hearing any innovation ideas we might have, which I like because it allows for a more collaborative relationship with our vendors. They are a young company but this gives significant advantage in terms of hustle and innovation pace vs larger competitors.
What do you dislike about the product?
Nothing hugely I dislike about it
What problems is the product solving and how is that benefiting you?
Symbe makes it easy to develop business cases and calculations with a logical workflow through natural language widgets vs cells, reducing human error compared to using Excel and Google Sheets. It's simple to update data, which impacts the business case structure. Ultimately, it improves our process speed and therefore time to deal closure.