Sold by: Symbee Connect
Symbee Connect is a Global Contact Center Solution that integrates directly with Amazon Connect supporting Voice (In/Out/Callback,Direct Agent), Outbound Dialer, Email, WebChat, SMS/MMS, and Social Messaging channels with Business Intelligence (BI) Reporting powered by Amazon QuickSight.
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Overview
Symbee Connect is a Global Contact Center Solution that integrates directly with Amazon Connect supporting Voice (In/Out/Callback,Direct Agent), Outbound Dialer, Email, WebChat, SMS/MMS, and Social Messaging channels with Business Intelligence (BI) Reporting powered by Amazon QuickSight.
Highlights
- Symbee Connect is a Global CCaaS Solution that integrates directly with Amazon Connect supporting Voice (In/Out/Callback,Direct Agent), Ooutbound Dialer, Email, WebChat, SMS/MMS, and Social Messaging channels with Business Intelligence (BI) Reporting powered by Amazon QuickSight.
- Symbee Connect Business Intelligence (SCBI) is a 100% AWS Serverless Business Intelligence (BI) solution that is powered by Amazon QuickSight to provide both Real-time and Historical Business Intelligence (BI) Insights for the Amazon Connect.
- Symbee Connect Unison is a Global UCaaS Solution that is built on the Amazon Chime SDK and integrated with Amazon Connect through the Symbee Connect desktop. Symbee Unison can be deployed to support UCaaS Users and back-Office Support Teams that need Telephony as well as direct access to Contact Center Agents.
Details
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Delivery method
Deployed on AWS
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Pricing
Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/unit |
|---|---|---|
SCC0 | SC Unison - UcaaS Proof of Concept (POC) | $0.00 |
SCC1 | SC Unison - UcaaS - per logged-in-minute/per hour | $0.096 |
SCC3 | SC Unison - UcaaS and Business Intelligence (BI) - per logged-in-minute/per hour | $0.171 |
SCO0 | SC Engage - CCaaS Proof of Concept (POC) | $0.00 |
SCO1 | SC Engage - CCaaS - per logged-in-minute/per hour | $0.096 |
SCO2 | SC Engage - CCaaS and Business Intelligence - per logged-in-minute/per hour | $0.171 |
SCBI0 | SC Business Intelligence (BI) - Proof of Concept (POC) | $0.00 |
SCBI1 | SC Business Intelligence (BI) for Amazon Connect - per user per month | $7.00 |
SCBI2 | SC Business Intelligence (BI) - for Amazon Connect w/Reports DR - per user per month | $13.00 |
CHC0 | SC Channel Unison - UcaaS Proof of Concept (POC) | $0.00 |
Vendor refund policy
Please submit request to support@symbee.co and put "Refund Request" in the Subject Line.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Symbee Connect offers two types of Support options for Customers. The first option is for Symbee Connect Solutions and that is included with the Product. The second option is for AWS Partner Led Support for Amazon Connect that includes Symbee Connect Support in the package. You can select the support option you want during the initial sign up and can change at any time. For more information, please go to http//:symbeeconnect.com/support to review support options. Go to http://symbee.co/support for support options
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
Top
25
In Contact Center, Business Intelligence & Advanced Analytics
Top
10
In Contact Center, CRM
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Multi-Channel Communication Support
Supports Voice (inbound, outbound, callback, direct agent), Outbound Dialer, Email, WebChat, SMS/MMS, and Social Messaging channels
Amazon Connect Integration
Integrates directly with Amazon Connect for contact center operations
Business Intelligence and Reporting
Provides real-time and historical business intelligence insights powered by Amazon QuickSight
Serverless Architecture
Built on 100% AWS Serverless infrastructure for scalability and reduced operational overhead
Unified Communications Integration
Built on Amazon Chime SDK with desktop integration enabling unified communications and direct access to contact center agents
Quality Management
Automated recording, evaluation, and reporting capabilities for interaction assessment and agent coaching
Workforce Management
Smart scheduling and forecasting functionality with dynamic employee engagement features for optimal agent allocation
Multichannel Analytics
Speech, desktop, and text analytics with AI-driven insights to uncover performance trends and customer sentiment
Amazon Connect Integration
Native integration with Amazon Connect for cloud-based contact center deployment and unified operations
Performance Monitoring
Real-time performance tracking and reporting to identify improvement opportunities and monitor agent metrics
Omnichannel Communication Platform
Unified communications across voice, chat, email, and social channels with cloud-based contact center software.
AI-Powered Customer Journey Analytics
Sentiment analysis and customer journey analytics capabilities to deliver proactive, predictive, and hyper-personalized experiences across channels.
Microservices-Based Architecture
API-first development with microservices-based architecture built on AWS enabling rapid innovation and agility.
Workforce Engagement Management
Advanced tools for workforce engagement management to optimize employee productivity and engagement.
Composable CX Platform
All-in-one composable platform with productized capabilities including Core, Digital, AI, and WEM components with marketplace and ecosystem integration.
Validated by AWS Marketplace
FedRAMP
GDPR
HIPAA
ISO/IEC 27001
PCI DSS
SOC 2 Type 2
No security profile
No security profile
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Standard contract
No
No
Customer reviews
Computer Software
Fantastic Tool for Value-Based Selling
Reviewed on Jan 13, 2026
Review provided by G2
What do you like best about the product?
Fantastic tool for selling on value, really helpful
What do you dislike about the product?
Nothing I can think of that comes to mind
What problems is the product solving and how is that benefiting you?
Symbe is helping me win more deals
Poppy B.
Ideal for Building Clear, Credible Business Cases with Outstanding Support
Reviewed on Dec 30, 2025
Review provided by G2
What do you like best about the product?
Symbe makes it genuinely quick and easy to build clear, credible business cases that stand up to scrutiny. It’s flexible enough to adapt to each prospect, while still keeping the structure tight and focused on value. I also really like how collaborative it is to use with a customer champion- it helps shape a narrative they can confidently take internally, and keep the conversation value/outcome based over. It's also very simple to export business cases and works alongside our other systems easily. On top of that, the support from Sam has been outstanding. He’s incredibly responsive, thoughtful, and genuinely invested in helping us get the best outcome from each case.
What do you dislike about the product?
Nothing. If anything, the only challenge is deciding which angles to prioritise which isn't down to the tool
What problems is the product solving and how is that benefiting you?
Symbe helps us turn complex operational problems into clear, financially grounded business cases that resonate with senior stakeholders. It’s particularly strong at showing the cost of inaction and creating urgency without over claiming. In one major opportunity, the business case became a central part of securing budget by clearly articulating why delaying action carried real risk. More broadly, it’s helped us cover more of our pipeline with high-quality value stories, without the time and effort this would normally take for bespoke creations every time
Alan L.
Exceptional ROI Visualization and CRM Integration
Reviewed on Dec 19, 2025
Review provided by G2
What do you like best about the product?
I really like the ease of use that Symbe offers. The created templates with our enablement team make it simple to adapt functionality, so it looks and feels like HubSpot, which is great. The partnership with Symbe has been incredibly strong, and integrating it into our CRM has allowed us to use both tools effectively. Additionally, the initial setup was extremely easy, and I find their support and collaboration with us to be a big help when using the product.
What do you dislike about the product?
Nothing comes to mind at the moment
What problems is the product solving and how is that benefiting you?
I use Symbe to build business cases and show clear ROI to prospects, manage deals, especially negotiations, and integrate with HubSpot CRM. It's a huge improvement over our old tools that didn't work as well.
James C.
Game-Changer for Visualizing Value and Driving Efficiency
Reviewed on Dec 18, 2025
Review provided by G2
What do you like best about the product?
My clients have loved being armed with a Symbe business case, it has saved them much time and effort, helping aid them in conveying value when selling internally. The monetary-focused metrics, such as 'missed revenue per month' are clear and visual, something that couldn't be replicated. I have used ChatGPT and Gemini alongside call transcripts to create cases, and the time and effort is extensive in comparison, with results that are only text based with poor exports that are not visual and board room meeting ready, this is a game changer to drive operational efficiency and revenue!
What do you dislike about the product?
Some of the timeframes on ROI graphs are not as customisable as needed in some instances
What problems is the product solving and how is that benefiting you?
My clients have loved being armed with a Symbe business case, it has saved them much time and effort, helping aid them in conveying value when selling internally. The monetary-focused metrics, such as 'missed revenue per month' are clear and visual, something that couldn't be replicated. I have used ChatGPT and Gemini alongside call transcripts to create cases, and the time and effort is extensive in comparison, with results that are only text based with poor exports that are not visual and board room meeting ready, this is a game changer to drive operational efficiency and revenue!
Kim N.
Intuitive, Collaborative, and ROI-Focused
Reviewed on Dec 18, 2025
Review provided by G2
What do you like best about the product?
I like that Symbe is really easy to use with a really intuitive interface. It's also collaborative, allowing me to engage with my prospects to build their business case for change. Plus, the initial setup of Symbe was very easy.
What do you dislike about the product?
nothing I can think of
What problems is the product solving and how is that benefiting you?
Symbe helps prove the ROI for large deals, making it easier to justify big investments.