Sold by: Symbee Connect
Symbee Connect is a Global Contact Center Solution that integrates directly with Amazon Connect supporting Voice (In/Out/Callback,Direct Agent), Outbound Dialer, Email, WebChat, SMS/MMS, and Social Messaging channels with Business Intelligence (BI) Reporting powered by Amazon QuickSight.
Sold by: Symbee Connect
Overview
Symbee Connect is a Global Contact Center Solution that integrates directly with Amazon Connect supporting Voice (In/Out/Callback,Direct Agent), Outbound Dialer, Email, WebChat, SMS/MMS, and Social Messaging channels with Business Intelligence (BI) Reporting powered by Amazon QuickSight.
Highlights
- Symbee Connect is a Global CCaaS Solution that integrates directly with Amazon Connect supporting Voice (In/Out/Callback,Direct Agent), Ooutbound Dialer, Email, WebChat, SMS/MMS, and Social Messaging channels with Business Intelligence (BI) Reporting powered by Amazon QuickSight.
- Symbee Connect Business Intelligence (SCBI) is a 100% AWS Serverless Business Intelligence (BI) solution that is powered by Amazon QuickSight to provide both Real-time and Historical Business Intelligence (BI) Insights for the Amazon Connect.
- Symbee Connect Unison is a Global UCaaS Solution that is built on the Amazon Chime SDK and integrated with Amazon Connect through the Symbee Connect desktop. Symbee Unison can be deployed to support UCaaS Users and back-Office Support Teams that need Telephony as well as direct access to Contact Center Agents.
Details
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Delivery method
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time.
Dimension | Description | Cost/unit |
|---|---|---|
SCC0 | SC Unison - UcaaS Proof of Concept (POC) | $0.00 |
SCC1 | SC Unison - UcaaS - per logged-in-minute/per hour | $0.096 |
SCC3 | SC Unison - UcaaS and Business Intelligence (BI) - per logged-in-minute/per hour | $0.171 |
SCO0 | SC Engage - CCaaS Proof of Concept (POC) | $0.00 |
SCO1 | SC Engage - CCaaS - per logged-in-minute/per hour | $0.096 |
SCO2 | SC Engage - CCaaS and Business Intelligence - per logged-in-minute/per hour | $0.171 |
SCBI0 | SC Business Intelligence (BI) - Proof of Concept (POC) | $0.00 |
SCBI1 | SC Business Intelligence (BI) for Amazon Connect - per user per month | $7.00 |
SCBI2 | SC Business Intelligence (BI) - for Amazon Connect w/Reports DR - per user per month | $13.00 |
CHC0 | SC Channel Unison - UcaaS Proof of Concept (POC) | $0.00 |
Vendor refund policy
Please submit request to support@symbee.co and put "Refund Request" in the Subject Line.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Symbee Connect offers two types of Support options for Customers. The first option is for Symbee Connect Solutions and that is included with the Product. The second option is for AWS Partner Led Support for Amazon Connect that includes Symbee Connect Support in the package. You can select the support option you want during the initial sign up and can change at any time. For more information, please go to http//:symbeeconnect.com/support to review support options. Go to http://symbee.co/support for support options
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Customer reviews
Ian B.
Best value-selling solution out there
Reviewed on Nov 15, 2024
Review provided by G2
What do you like best about the product?
Makes building compelling businesses cases easy and consistent
Helps me collaborate with prospects and partners efficiently
Speeds up the sales cycle by leading with a value story from the beginning
Helps me collaborate with prospects and partners efficiently
Speeds up the sales cycle by leading with a value story from the beginning
What do you dislike about the product?
There is nothing I can think of at this stage
What problems is the product solving and how is that benefiting you?
Symbe is helping us use a consistent approach to value-selling that works
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Amir S.
Powerful value-selling tool that delivers results
Reviewed on Nov 13, 2024
Review provided by G2
What do you like best about the product?
Helps build alignment with my Champion from day one
Easy to configure quickly without losing any detail
Helps easily translate benefits into real monetary value
Help create a compelling reason to buy
Easy to configure quickly without losing any detail
Helps easily translate benefits into real monetary value
Help create a compelling reason to buy
What do you dislike about the product?
Nothing to date. I would recommend it to anybody who needs to build a compelling value selling case for their customer.
What problems is the product solving and how is that benefiting you?
Symbe has helped me introduce a consistent value-selling methodology across my pipeline
Amaar S.
Provides a consistent way to value-sell across the team
Reviewed on Oct 23, 2024
Review provided by G2
What do you like best about the product?
Slick interface makes building business cases intuitive and easy to configure
Saves us a lot of time across the sales process
Helps to build alignment on value with a prospect from the very beginning of a conversation
Saves us a lot of time across the sales process
Helps to build alignment on value with a prospect from the very beginning of a conversation
What do you dislike about the product?
Nothing I can think of at this stage of time
What problems is the product solving and how is that benefiting you?
Symbe helps deliver value-selling across the full pipeline
Computer Software
Powerful tool to drive commercial conversations forward
Reviewed on Oct 16, 2024
Review provided by G2
What do you like best about the product?
The whole concept of Symbe! This makes creating a business case a collaborative process with your champions, decision makers and influencers. It's very easy to use and the direct support has been amazing. They are loads of great features, especially being able to export slides into your own deck or of course you can use the Symbe desk as well. I have been using it for nearly all of my large deals recently and it is certainly helping to drive the conversation forward.
What do you dislike about the product?
There's nothing I dislike about it so far
What problems is the product solving and how is that benefiting you?
Solving the problem for being able to present business case in a slick visual presentation with reliable data
Stuart M.
Intuitive Value Selling Tool with a Great Team
Reviewed on Oct 13, 2024
Review provided by G2
What do you like best about the product?
Helps me align commercial value to product features in an easy intuitive way. Really enjoy using the tool to collaborate with prospects on agreed outcomes.
What do you dislike about the product?
Needs a bigger library of pre-built templates that we can use. Only a matter of time before it is built out.
What problems is the product solving and how is that benefiting you?
Helping our team have value conversations from an early stage. We're using it to collaborate with prospects on agreed commercial outcomes