Sold by: Symbee ConnectÂ
Symbee Connect is a Global Contact Center Solution that integrates directly with Amazon Connect supporting Voice (In/Out/Callback,Direct Agent), Outbound Dialer, Email, WebChat, SMS/MMS, and Social Messaging channels with Business Intelligence (BI) Reporting powered by Amazon QuickSight.
Overview
Symbee Connect is a Global Contact Center Solution that integrates directly with Amazon Connect supporting Voice (In/Out/Callback,Direct Agent), Outbound Dialer, Email, WebChat, SMS/MMS, and Social Messaging channels with Business Intelligence (BI) Reporting powered by Amazon QuickSight.
Highlights
- Symbee Connect is a Global CCaaS Solution that integrates directly with Amazon Connect supporting Voice (In/Out/Callback,Direct Agent), Ooutbound Dialer, Email, WebChat, SMS/MMS, and Social Messaging channels with Business Intelligence (BI) Reporting powered by Amazon QuickSight.
- Symbee Connect Business Intelligence (SCBI) is a 100% AWS Serverless Business Intelligence (BI) solution that is powered by Amazon QuickSight to provide both Real-time and Historical Business Intelligence (BI) Insights for the Amazon Connect.
- Symbee Connect Unison is a Global UCaaS Solution that is built on the Amazon Chime SDK and integrated with Amazon Connect through the Symbee Connect desktop. Symbee Unison can be deployed to support UCaaS Users and back-Office Support Teams that need Telephony as well as direct access to Contact Center Agents.
Details
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Delivery method
Deployed on AWS
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Pricing
Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/unit |
|---|---|---|
SCC0 | SC Unison - UcaaS Proof of Concept (POC) | $0.00 |
SCC1 | SC Unison - UcaaS - per logged-in-minute/per hour | $0.096 |
SCC3 | SC Unison - UcaaS and Business Intelligence (BI) - per logged-in-minute/per hour | $0.171 |
SCO0 | SC Engage - CCaaS Proof of Concept (POC) | $0.00 |
SCO1 | SC Engage - CCaaS - per logged-in-minute/per hour | $0.096 |
SCO2 | SC Engage - CCaaS and Business Intelligence - per logged-in-minute/per hour | $0.171 |
SCBI0 | SC Business Intelligence (BI) - Proof of Concept (POC) | $0.00 |
SCBI1 | SC Business Intelligence (BI) for Amazon Connect - per user per month | $7.00 |
SCBI2 | SC Business Intelligence (BI) - for Amazon Connect w/Reports DR - per user per month | $13.00 |
CHC0 | SC Channel Unison - UcaaS Proof of Concept (POC) | $0.00 |
Vendor refund policy
Please submit request to support@symbee.co and put "Refund Request" in the Subject Line.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA)Â .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Symbee Connect offers two types of Support options for Customers. The first option is for Symbee Connect Solutions and that is included with the Product. The second option is for AWS Partner Led Support for Amazon Connect that includes Symbee Connect Support in the package. You can select the support option you want during the initial sign up and can change at any time. For more information, please go to http//:symbeeconnect.com/support to review support options. Go to http://symbee.co/support for support options
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
Top
25
In Contact Center, Business Intelligence & Advanced Analytics
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10
In Contact Center, CRM
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Multichannel Communication Support
Supports multiple communication channels including Voice, Outbound Dialer, Email, WebChat, SMS/MMS, and Social Messaging
Business Intelligence Integration
Utilizes Amazon QuickSight for real-time and historical business intelligence reporting
Amazon Connect Native Integration
Direct integration with Amazon Connect platform for seamless contact center operations
Unified Communications Architecture
Built on Amazon Chime SDK with desktop integration for UCaaS and contact center agent access
Serverless Infrastructure
100% AWS Serverless solution leveraging cloud-native architecture for scalable deployment
Workforce Management
Advanced scheduling and resource allocation system with dynamic employee engagement capabilities
Multichannel Analytics
AI-driven analytics platform for performance trends, customer behavior, and sentiment analysis
Quality Management
Automated interaction recording, evaluation, and reporting system for performance monitoring
Speech Analytics
Sophisticated speech recognition technology for extracting insights from customer interactions
Contact Center Intelligence
Machine learning-powered system for transforming customer interaction data into actionable business intelligence
Microservices Architecture
Cloud-native platform built with microservices-based architecture enabling modular and scalable design
Omnichannel Communication
Supports unified customer interactions across multiple channels including voice, chat, email, and social platforms
AI-Powered Analytics
Integrated artificial intelligence capabilities for customer journey analytics and sentiment analysis
API-First Development
Open API development approach allowing flexible integration and customization of communication systems
Experience Orchestration
Advanced platform for connecting contextual interactions and delivering proactive, predictive customer engagement across marketing, sales, and service touchpoints
Validated by AWS Marketplace
FedRAMP
GDPR
HIPAA
ISO/IEC 27001
PCI DSS
SOC 2 Type 2
No security profile
No security profile
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Standard contract
No
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Customer reviews
0 ratings
0 AWS reviews
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92 external reviews
Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
Rus N.
Time saver to build business cases that resonates well with customers
Reviewed on Oct 24, 2025
Review provided by G2
What do you like best about the product?
Symbe has been a helpful tool for me as an AE. I use it build business cases fast, and the format is easy for customers to digest. The UI is modern, and the interface is very intuitive. I also appreciate the support (special shoutouts to Sam Ajami).
What do you dislike about the product?
Nothing major, the Symbe team has been helpful by incorporating our feedback into their product roadmap.
What problems is the product solving and how is that benefiting you?
Symbe simplifies the business case creation process in the sales cycle and specifically saves me time when prepping ROI for clients. The output is visually appealing and easy for my customers to digest. I like that you can modify templates, and easily create new ones as business cases evolve.
Financial Services
A core tool in value selling
Reviewed on Oct 24, 2025
Review provided by G2
What do you like best about the product?
Symbe made it easy to build and present a clear ROI and value case to my prospects
What do you dislike about the product?
There is nothing that I can think of. Symbe has been an addition to my work
What problems is the product solving and how is that benefiting you?
Symbe is helping build stronger champion relationships in our sales process
Mitch H.
A great value selling tool!
Reviewed on Oct 22, 2025
Review provided by G2
What do you like best about the product?
It's intuitive, very easy to use and has a slick interface. Additionally, it is so easy to collaborate with prospects and customers to communicate the value of our product easily.
I am particularly impressed with the responsiveness of the Symbe team and the features they continue to roll out.
Very easy to set up and use regularly!
I am particularly impressed with the responsiveness of the Symbe team and the features they continue to roll out.
Very easy to set up and use regularly!
What do you dislike about the product?
Symbe is great. Haven't found much that I dislike.
What problems is the product solving and how is that benefiting you?
Embedding value selling conversations across all stages of the deal. Appopriately tailoring discovery so we get inputs that allow us to showcase value of our product. Gaining traction with our prospects via collaboration and a sense of ownership!
Olivia K.
Empowering Enterprise Sales Teams Through Value-Based Selling
Reviewed on Oct 16, 2025
Review provided by G2
What do you like best about the product?
Their support is incredible. Great for upmarket, Enterprise sales that focus on value based selling.
Easy interface, you can build business cases quickly.
It allows me to collaborate directly with my prospects/customers and support them in building the business case they need to sell internally.
Easy interface, you can build business cases quickly.
It allows me to collaborate directly with my prospects/customers and support them in building the business case they need to sell internally.
What do you dislike about the product?
Nothing. they are up to speed with HS and integrations
What problems is the product solving and how is that benefiting you?
Business cases
Reinier M.
Game-changer for value based selling
Reviewed on Oct 01, 2025
Review provided by G2
What do you like best about the product?
Symbe is extremely intuitive and works perfectly when collaborating with a prospect. I find it easy to use and well-suited for teamwork in these situations. Support is amazing too
What do you dislike about the product?
Some features are still in development and not yet available, but I have to admit that the team is very quick at rolling them out.
What problems is the product solving and how is that benefiting you?
We use Symbe to quickly create ROI models and cost-of-inaction cases that resonate with both champions and CFOs. It shortens deal cycles, improves win rates, and gives our buyers the tools they need to drive internal alignment. The integration with CRM also makes adoption and tracking seamless.