Sold by: Symbee Connect
Symbee Connect is a Global Contact Center Solution that integrates directly with Amazon Connect supporting Voice (In/Out/Callback,Direct Agent), Outbound Dialer, Email, WebChat, SMS/MMS, and Social Messaging channels with Business Intelligence (BI) Reporting powered by Amazon QuickSight.
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Overview
Symbee Connect is a Global Contact Center Solution that integrates directly with Amazon Connect supporting Voice (In/Out/Callback,Direct Agent), Outbound Dialer, Email, WebChat, SMS/MMS, and Social Messaging channels with Business Intelligence (BI) Reporting powered by Amazon QuickSight.
Highlights
- Symbee Connect is a Global CCaaS Solution that integrates directly with Amazon Connect supporting Voice (In/Out/Callback,Direct Agent), Ooutbound Dialer, Email, WebChat, SMS/MMS, and Social Messaging channels with Business Intelligence (BI) Reporting powered by Amazon QuickSight.
- Symbee Connect Business Intelligence (SCBI) is a 100% AWS Serverless Business Intelligence (BI) solution that is powered by Amazon QuickSight to provide both Real-time and Historical Business Intelligence (BI) Insights for the Amazon Connect.
- Symbee Connect Unison is a Global UCaaS Solution that is built on the Amazon Chime SDK and integrated with Amazon Connect through the Symbee Connect desktop. Symbee Unison can be deployed to support UCaaS Users and back-Office Support Teams that need Telephony as well as direct access to Contact Center Agents.
Details
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Delivery method
Deployed on AWS
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Pricing
Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/unit |
|---|---|---|
SCC0 | SC Unison - UcaaS Proof of Concept (POC) | $0.00 |
SCC1 | SC Unison - UcaaS - per logged-in-minute/per hour | $0.096 |
SCC3 | SC Unison - UcaaS and Business Intelligence (BI) - per logged-in-minute/per hour | $0.171 |
SCO0 | SC Engage - CCaaS Proof of Concept (POC) | $0.00 |
SCO1 | SC Engage - CCaaS - per logged-in-minute/per hour | $0.096 |
SCO2 | SC Engage - CCaaS and Business Intelligence - per logged-in-minute/per hour | $0.171 |
SCBI0 | SC Business Intelligence (BI) - Proof of Concept (POC) | $0.00 |
SCBI1 | SC Business Intelligence (BI) for Amazon Connect - per user per month | $7.00 |
SCBI2 | SC Business Intelligence (BI) - for Amazon Connect w/Reports DR - per user per month | $13.00 |
CHC0 | SC Channel Unison - UcaaS Proof of Concept (POC) | $0.00 |
Vendor refund policy
Please submit request to support@symbee.co and put "Refund Request" in the Subject Line.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Symbee Connect offers two types of Support options for Customers. The first option is for Symbee Connect Solutions and that is included with the Product. The second option is for AWS Partner Led Support for Amazon Connect that includes Symbee Connect Support in the package. You can select the support option you want during the initial sign up and can change at any time. For more information, please go to http//:symbeeconnect.com/support to review support options. Go to http://symbee.co/support for support options
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
Top
25
In Contact Center, Business Intelligence & Advanced Analytics
Top
10
In Contact Center, CRM
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Multi-Channel Communication Support
Supports Voice (inbound, outbound, callback, direct agent), Outbound Dialer, Email, WebChat, SMS/MMS, and Social Messaging channels
Amazon Connect Integration
Integrates directly with Amazon Connect for contact center operations
Business Intelligence and Reporting
Provides real-time and historical business intelligence insights powered by Amazon QuickSight
Serverless Architecture
Built on 100% AWS Serverless infrastructure for scalability and reduced operational overhead
Unified Communications Integration
Built on Amazon Chime SDK with desktop integration enabling unified communications and direct access to contact center agents
Quality Management
Automated recording, evaluation, and reporting capabilities for interaction assessment and agent coaching
Workforce Management
Smart scheduling and forecasting functionality with dynamic employee engagement features for optimal agent allocation
Multichannel Analytics
Speech, desktop, and text analytics with AI-driven insights to uncover performance trends and customer sentiment
Amazon Connect Integration
Native integration with Amazon Connect for cloud-based contact center deployment and unified operations
Performance Monitoring
Real-time performance tracking and reporting to identify improvement opportunities and monitor agent metrics
Omnichannel Communication Platform
Unified communications across voice, chat, email, and social channels with cloud-based contact center software.
AI-Powered Customer Journey Analytics
Sentiment analysis and customer journey analytics capabilities to deliver proactive, predictive, and hyper-personalized experiences across channels.
Microservices-Based Architecture
API-first development with microservices-based architecture built on AWS enabling rapid innovation and agility.
Workforce Engagement Management
Advanced tools for workforce engagement management to optimize employee productivity and engagement.
Composable CX Platform
All-in-one composable platform with productized capabilities including Core, Digital, AI, and WEM components with marketplace and ecosystem integration.
Validated by AWS Marketplace
FedRAMP
GDPR
HIPAA
ISO/IEC 27001
PCI DSS
SOC 2 Type 2
No security profile
No security profile
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Standard contract
No
No
Customer reviews
Rico L.
Great tool for value selling
Reviewed on Apr 22, 2026
Review provided by G2
What do you like best about the product?
The interface is intuitive, so it is easy to use and showcase with prospects
What do you dislike about the product?
there is nothing that I can actually think of
What problems is the product solving and how is that benefiting you?
Symbe is helping establish a consistent approach to value selling
Tori R.
Huge Time Saver: AI Updates Exec Business Cases from CRM
Reviewed on Apr 21, 2026
Review provided by G2
What do you like best about the product?
I like the AI features and how it can quickly update a business case by the deal record with your connected CRM
What do you dislike about the product?
It is a little hard to use and has a steep learning curve.
What problems is the product solving and how is that benefiting you?
Helps with executive buy-in on deals and makes creating a business case so much easier.
Stephen H.
Intuitive, fast business cases with world class Symbe support
Reviewed on Apr 21, 2026
Review provided by G2
What do you like best about the product?
Super intuitive interface makes it easy for both our sales reps and our prospects to use
Collaborative features ensures I'm engaging with my prospects to build their business case for change
The speed at which a heavily tailored business case can be built on and collaborated with a client on
The level of involvement and support the team at Symbe offer in refining business cases to be most relevant
How it incorporates key information about my customer or prospect without me needing to spend a huge amount of time uploading - AI does the right level of heavy lifting
Collaborative features ensures I'm engaging with my prospects to build their business case for change
The speed at which a heavily tailored business case can be built on and collaborated with a client on
The level of involvement and support the team at Symbe offer in refining business cases to be most relevant
How it incorporates key information about my customer or prospect without me needing to spend a huge amount of time uploading - AI does the right level of heavy lifting
What do you dislike about the product?
Genuinely nothing I can think of - the tool is super intuitive and after a few months of using it I haven't had a bad word to say
What problems is the product solving and how is that benefiting you?
Symbe is helping us establish a consistent, value-based approach to selling across the team. Prospects and customers often point to it as one of the key reasons they were able to get our product over the line in internal discussions, because it makes it easy to clearly showcase ROI.
Clodagh O.
Amazing tool for fast-paced value selling
Reviewed on Apr 21, 2026
Review provided by G2
What do you like best about the product?
Symbe is a very easy-to-use interface makes it easy for our sales reps and our prospects to use and collaborate on together
What do you dislike about the product?
Nothing I can think of ! very easy and intuitive
What problems is the product solving and how is that benefiting you?
Symbe is helping us selling on business value across our teams
Dearbhla B.
Great Tool for Value Selling
Reviewed on Apr 20, 2026
Review provided by G2
What do you like best about the product?
Symbe has been a genuinely game-changing addition to our sales toolkit.
What stands out most is how much it raises the standard of deal conversations. Instead of leaning on generic value messaging, Symbe enables you to tailor the business case to the customer’s own metrics and priorities, so the output feels truly bespoke rather than templated.
It's collaborative approach also means buyers, stakeholders, and internal teams can work together in one shared platform.
Since piloting Symbe, our team has seen a 67% close rate on deals where it was used and it’s been directly credited with influencing some of our largest and most complex wins.
For any deal that needs board-level approval, Symbe is now my go-to. It turns the ROI conversation from abstract to concrete, and gives both AEs and SEs a structured way to demonstrate Salesforce value at scale.
What stands out most is how much it raises the standard of deal conversations. Instead of leaning on generic value messaging, Symbe enables you to tailor the business case to the customer’s own metrics and priorities, so the output feels truly bespoke rather than templated.
It's collaborative approach also means buyers, stakeholders, and internal teams can work together in one shared platform.
Since piloting Symbe, our team has seen a 67% close rate on deals where it was used and it’s been directly credited with influencing some of our largest and most complex wins.
For any deal that needs board-level approval, Symbe is now my go-to. It turns the ROI conversation from abstract to concrete, and gives both AEs and SEs a structured way to demonstrate Salesforce value at scale.
What do you dislike about the product?
There's nothing I've come across yet that I dislike
What problems is the product solving and how is that benefiting you?
Symbe is helping establish a consistent approach to selling on value across our team