Symbee Connect (SC and SCBI) logo

    Symbee Connect (SC and SCBI)

    Symbee Connect is a Global Contact Center Solution that integrates directly with Amazon Connect supporting Voice (In/Out/Callback,Direct Agent), Outbound Dialer, Email, WebChat, SMS/MMS, and Social Messaging channels with Business Intelligence (BI) Reporting powered by Amazon QuickSight.

    Ratings and reviews

    5
    131 ratings
    3 star
    2 star
    1 star
    98%
    2%
    0%
    0%
    0%
    0 AWS reviews
    |
    131 external reviews
    External reviews are from G2 .

    Filters

    Review type

    AWS Marketplace reviews
    External reviews
    Reviews (131)
    Andre Rynhardt B.

    Boosts Deal Velocity with Custom ROI Solutions

    Reviewed on Apr 29, 2026
    Review provided by G2
    What do you like best about the product?
    They joined me on my sales call to help build a business case for my customer
    What do you dislike about the product?
    They joined me on my sales call to help build a business case for my customer
    What problems is the product solving and how is that benefiting you?
    I use Symbe to build easy ROI use cases, aligning with the need for ROI-focused procurement, which speeds up deals by 20% and gains stakeholder buy-in by providing customer metrics effectively.
    Phil B.

    Easy to Use with an Extremely Supportive Team

    Reviewed on Apr 29, 2026
    Review provided by G2
    What do you like best about the product?
    Ease of use and their team is extremely supportive
    What do you dislike about the product?
    Not much. So far is a great tool to use.
    What problems is the product solving and how is that benefiting you?
    I use it to explain the ROI to my customers and prospects
    Ben P.

    Effortless Collaboration for Customer Business Cases

    Reviewed on Apr 26, 2026
    Review provided by G2
    What do you like best about the product?
    I really find Symbe easy to use. It's also visually attractive, which makes a difference when collaborating with customers to build a business case. The platform makes me think hard about everything I need to include in the business case, which is really helpful. Our reps can use it to go into detail and collaborate with customers, helping them sell internally, and the fact that it looks good helps with that.
    What do you dislike about the product?
    Nothing that i can think of
    What problems is the product solving and how is that benefiting you?
    I use Symbe to collaborate with customers, creating detailed business cases that convince them to buy the software. Symbe makes the process easy and visually appealing, helping my reps work with customers who then use the cases to sell internally.
    Neil M.

    Super effective tool to aid our value selling approach

    Reviewed on Apr 23, 2026
    Review provided by G2
    What do you like best about the product?
    - Very intuitive interface makes it easy for both our sales partners and our clients or prospects to use
    - Collaborative features ensures we're effectively engaging both internally and with our prospects to build their business case for change
    What do you dislike about the product?
    Nothing I can think of..................
    What problems is the product solving and how is that benefiting you?
    Symbe is helping establish a consistent approach to selling our value across our team and wider across the organisation
    Sam G.

    Collaborative Features That Keep Prospects Engaged

    Reviewed on Apr 23, 2026
    Review provided by G2
    What do you like best about the product?
    The collaborative features ensure we stay engaged with our prospects and help them build a strong business case for change.
    What do you dislike about the product?
    nothing i can think of to be completely honest
    What problems is the product solving and how is that benefiting you?
    Symbe is helping our team establish a consistent approach to value-based selling.
    Eamon F.

    Effortless High-Impact Presentations

    Reviewed on Apr 23, 2026
    Review provided by G2
    What do you like best about the product?
    I really like how Symbe is easy to use and how it delivers high-impact and interactive results. This really helps make my presentations flow better. Symbe has enabled me to translate the value of our products to our customers more clearly than ever before. During presentations, I can change information and populate different metrics, which helps turn the conversation into a more value-added discussion. It's been very helpful in showcasing the value of potential deals with customers and helping them unlock potential funding for future deals. The initial setup was very easy, and it's user-friendly too.
    What do you dislike about the product?
    I haven't had any issues myself, but it would be brilliant if there were a few more templates already part of the package.
    What problems is the product solving and how is that benefiting you?
    Symbe showcases the value of potential deals with customers and helps them unlock funding for future deals. It delivers high impact and interactive results, making presentations flow better and translating product value clearly.
    Isabel W.

    Intuitive, Collaborative Tool That Builds Relationships Fast

    Reviewed on Apr 23, 2026
    Review provided by G2
    What do you like best about the product?
    Intuitive interface means your team and prospects can jump in without friction. It's straightforward to use, which means less time on setup and more time building relationships. And with built-in collaboration tools, you're not just communicating, you're actively listening and evolving your approach based on what you're hearing from prospects.
    What do you dislike about the product?
    Nothing - its great and super easy to feedback to the team so they proactively adapt the product.
    What problems is the product solving and how is that benefiting you?
    Helping to easily communicate value of our product to the prospect.
    Internet

    Great for Value Selling and Positioning Authority

    Reviewed on Apr 22, 2026
    Review provided by G2
    What do you like best about the product?
    A great tool for value selling and for positioning authority.
    What do you dislike about the product?
    I don't dislike anything about symbe at the moment. Any challenges / questions I had were answered by their teams and they jumped on calls.
    What problems is the product solving and how is that benefiting you?
    Symbe is helping establish a consistent approach to selling on value across our team
    Rico L.

    Great tool for value selling

    Reviewed on Apr 22, 2026
    Review provided by G2
    What do you like best about the product?
    The interface is intuitive, so it is easy to use and showcase with prospects
    What do you dislike about the product?
    there is nothing that I can actually think of
    What problems is the product solving and how is that benefiting you?
    Symbe is helping establish a consistent approach to value selling
    Tori R.

    Huge Time Saver: AI Updates Exec Business Cases from CRM

    Reviewed on Apr 21, 2026
    Review provided by G2
    What do you like best about the product?
    I like the AI features and how it can quickly update a business case by the deal record with your connected CRM
    What do you dislike about the product?
    It is a little hard to use and has a steep learning curve.
    What problems is the product solving and how is that benefiting you?
    Helps with executive buy-in on deals and makes creating a business case so much easier.