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Symbee Connect (SC and SCBI)
Symbee Connect is a Global Contact Center Solution that integrates directly with Amazon Connect supporting Voice (In/Out/Callback,Direct Agent), Outbound Dialer, Email, WebChat, SMS/MMS, and Social Messaging channels with Business Intelligence (BI) Reporting powered by Amazon QuickSight.
Reviews (139)
Computer Software
Symbe Keeps Deal Teams Aligned on Outcomes, ROI, and a Shared Narrative
Reviewed on Jul 31, 2026
Review provided by G2
What do you like best about the product?
Symbe is an amazing tool for putting a collaborative framework in place that helps all parties involved in a deal identify outcomes, measure ROI, and keep the solution narrative in one place. It also gives everyone a chance to stay engaged and contribute throughout the process.
The team is always available and resourceful whenever I need help building a more complex case.
The team is always available and resourceful whenever I need help building a more complex case.
What do you dislike about the product?
Nothing really to add, i'm a satisfied symbe user
What problems is the product solving and how is that benefiting you?
A measurable, trusted ROI case based on actual data, which can always be tweaked and adjusted to stay relevant to the specific case.
Rhys T.
Intuitive, Collaborative Experience That Helps Build a Strong Business Case
Reviewed on Jul 21, 2026
Review provided by G2
What do you like best about the product?
Very intuitive interface makes it easy for both our sales reps and our prospects to use
o The Collaborative nature ensures I'm engaging with my prospects to build their business case for change
o The Collaborative nature ensures I'm engaging with my prospects to build their business case for change
What do you dislike about the product?
Nothing I can think of at this time, it is a useful tool
What problems is the product solving and how is that benefiting you?
it is supplying direct roi measurments to my customer in an automated presentation
Information Technology and Services
Great Tool for Fast-Paced Value Selling
Reviewed on Jul 14, 2026
Review provided by G2
What do you like best about the product?
Great tool for fast-paced value selling and adding value
What do you dislike about the product?
None I can think of right now—some of the automations from the early days are now live. :)
What problems is the product solving and how is that benefiting you?
helps to arm my champion to sell internally when I am not in the room. Helps to build value, and ROI metrics
Lauren M.
Intuitive, Collaborative, and AI-Powered.
Reviewed on Jul 13, 2026
Review provided by G2
What do you like best about the product?
Intuitive interface makes it easy for both my prospects and I to use. Collaborative features ensures I'm engaging with my prospects to build their business case for change. AI features are great
What do you dislike about the product?
It would be great if you could add more supporting documents at a later stage to update the slides
What problems is the product solving and how is that benefiting you?
Symbe is helping establish a standardised approach to selling on value across my team
Jack L.
Customisable, Collaborative, and Backed by Excellent Support
Reviewed on Jun 26, 2026
Review provided by G2
What do you like best about the product?
3 things I'd highlight:
- Customisation and control - not all business cases are the same, but Symbe makes it easy for sellers to find the business case that works for their prospect and the narrative they are comfortable owning with their prospect
- Collaborative features ensures we're engaging with our prospects to build their business case for change
- Excellent support from the team - its been a big change for us as an organisation and the Symbe team have been heavily involved in helping to make it a successful
- Customisation and control - not all business cases are the same, but Symbe makes it easy for sellers to find the business case that works for their prospect and the narrative they are comfortable owning with their prospect
- Collaborative features ensures we're engaging with our prospects to build their business case for change
- Excellent support from the team - its been a big change for us as an organisation and the Symbe team have been heavily involved in helping to make it a successful
What do you dislike about the product?
Very few - I think for less experienced users getting confident in using the tool is a question of practice - its easy once you've tried it
What problems is the product solving and how is that benefiting you?
Pivoting from feature led to value led selling in our business
Establishing a lasting relationship with customers thats evidenced in value and outcomes
Increased average deal size, better win rates in larger more strategic and competitive deals, better retention rates
Establishing a lasting relationship with customers thats evidenced in value and outcomes
Increased average deal size, better win rates in larger more strategic and competitive deals, better retention rates
Telecommunications
Very Intuitive Interface for Reps and Prospects
Reviewed on Jun 22, 2026
Review provided by G2
What do you like best about the product?
Very intuitive interface makes it easy for both sales reps and our prospects to use
What do you dislike about the product?
Nothing I can think of currently. Does what it needs to
What problems is the product solving and how is that benefiting you?
Increasing the number of templates available
Computer Software
Great tool for value selling
Reviewed on Jun 22, 2026
Review provided by G2
What do you like best about the product?
Very intuitive interface makes it easy for both our sales reps and our prospects to use
Collaborative features ensures we're engaging with our prospects to build their business case for change
Collaborative features ensures we're engaging with our prospects to build their business case for change
What do you dislike about the product?
Nothing I can think of at the moment. All works well.
What problems is the product solving and how is that benefiting you?
Symbe is helping our team establish a consistent approach to value-based selling.
Chirantan B.
Great tool for value selling
Reviewed on Jun 19, 2026
Review provided by G2
What do you like best about the product?
1.It's like "programmable Google Slides" — you can change variables (like conversion rates or ROI assumptions) live during a customer conversation and everything recalculates in real time.
2. It handles the heavy lifting of business case creation , and lets prospects adjust variables, leave comments, and collaborate — while you track how they engage with it.
3. It's data-safe.
2. It handles the heavy lifting of business case creation , and lets prospects adjust variables, leave comments, and collaborate — while you track how they engage with it.
3. It's data-safe.
What do you dislike about the product?
Nothing I can think of as of, adding a few more graphs would help
What problems is the product solving and how is that benefiting you?
Symbe is helping us establish a more standardized approach to value-based selling across our teams.
Andre Rynhardt B.
Boosts Deal Velocity with Custom ROI Solutions
Reviewed on Apr 29, 2026
Review provided by G2
What do you like best about the product?
They joined me on my sales call to help build a business case for my customer
What do you dislike about the product?
They joined me on my sales call to help build a business case for my customer
What problems is the product solving and how is that benefiting you?
I use Symbe to build easy ROI use cases, aligning with the need for ROI-focused procurement, which speeds up deals by 20% and gains stakeholder buy-in by providing customer metrics effectively.
Phil B.
Easy to Use with an Extremely Supportive Team
Reviewed on Apr 29, 2026
Review provided by G2
What do you like best about the product?
Ease of use and their team is extremely supportive
What do you dislike about the product?
Not much. So far is a great tool to use.
What problems is the product solving and how is that benefiting you?
I use it to explain the ROI to my customers and prospects