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LaunchDarkly

LaunchDarkly | 1

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External reviews

345 reviews
from G2

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    Joe H.

Premier Feature Management Platform

  • February 12, 2024
  • Review verified by G2

What do you like best about the product?
There's lots of to like about LaunchDarkly 99.99% availabilty, ~25ms for flag changes, Intinuitive UI, mature permissioning model, 100% of configuration can be Terraform'd, support for major IDPs the list goes on. Most importantly their customer support and account management is very good, it's a partnership and they offer support where many others will leave you to it.
What do you dislike about the product?
Only one price, you get what you pay for in most technologies and that's the same with LaunchDarkly, to get ROI you have to fully embrace the power of feature flag driven release management. LaunchDarkly releasing the new service based pricing model is a step in the right direction but as always there's more work to be done.
What problems is the product solving and how is that benefiting you?
We use it in a few ways:
* gradually releasing high risk changes, with LaunchDarkly we can target specific events to release the new functionality to, this massively reduces blast radius taking what would be a multi-million dollar incident to less than a hundred
* controlling product features, you can do this with homegrown solutions but the real benefit to using LaunchDarkly is its flag management features checking for flag staleness and code references ensuring that you can eventually clean these up and do so safely
* a/b testing UI changes in our account management dashboards


    Financial Services

An excellent and efficient solution for modern engineering practises and robust feature deliveries

  • February 09, 2024
  • Review verified by G2

What do you like best about the product?
It has an intuitive console alongside numerous integrations that accommodate a wide variety of tech, which you will find in most large-scale organisations.
Also, it has solutions that can work at scale and within the restrictions of regulated and controlled products.
Both technical and non-technical users can use it with ease.
What do you dislike about the product?
There is nothing really that strikes out.
What problems is the product solving and how is that benefiting you?
It helps us achieve continuous deployment.
It acts as a feature management tool that allows product owners to control which experience to serve to the customers.
It helps us rollback features efficiently with no code changes/deployments
It allows us to test features and resolve issues in production.


    Kory P.

Easy to hit the ground running feature flag and configuration SaaS tool

  • February 09, 2024
  • Review verified by G2

What do you like best about the product?
In both a personal and professional capacity LD has been easy to integrate with. Their SDKs are plug'n'play.
What do you dislike about the product?
Using launch darkly for configuration can be a bit tedious especially when dealing with JSON variations. Navigating around the JSON input does not feel natural, and the review box (diff tool) does not hightlight field changes very well, if at all.
What problems is the product solving and how is that benefiting you?
Feature flagging and configuration management. Config management means less engineer input into certain features when other stakeholders in the business can own the config.


    Skye L.

Comprehensive solution for feature flag management

  • February 08, 2024
  • Review verified by G2

What do you like best about the product?
LaunchDarkly offers a complete full-featured platform for managing our feature flags. The interface is straightforward, the documentation is complete, and the customer success support has been very helpful. Most importantly we haven't encountered any operational issues in production related to our use of LaunchDarkly.
What do you dislike about the product?
The broad scope of LaunchDarkly functionality also means it can be difficult to be sure we are using it to its full potential.
What problems is the product solving and how is that benefiting you?
LaunchDarkly allows us to activate technical preview features for specific customers only, and also allows us to hide features deployed through continuous delivery so that we can reveal them as part of a coordinated marketing release.


    Computer & Network Security

Easy release and manage features effectively

  • February 08, 2024
  • Review verified by G2

What do you like best about the product?
I like the fact that my team is able to control the rollout of features and changes across our applications, enabling us to deliver better software faster and with less risk. Overall, the tool is easy to use and integrate with several different tools.
What do you dislike about the product?
Integrating LaunchDarkly into applications can introduce some performance overhead, particularly if the feature flag evaluations are done synchronously and impact application response times.
What problems is the product solving and how is that benefiting you?
LaunchDarkly helps businesses overcome the challenges associated with modern software development and release management by providing a powerful feature management platform that enables continuous delivery, risk mitigation, user experience optimization, and cross-functional collaboration.


    Retail

Feature flags made easy

  • February 07, 2024
  • Review verified by G2

What do you like best about the product?
I think one of the biggest advantages of using LaunchDarkly is the easy integration of libraries with application code. Simply register the LaunchDarkly client when bootstrapping the application, and make it available. All engineering levels can start working with feature flags in no time. Another great feature is the ability to target specific users and control how a flag's value behaves, which is excellent for piloting new applications in production. Even though we didn't use several integrations, seeing so many ways to connect LaunchDarkly to other apps is awesome. For us, the Slack integration was more than enough. Newer apps with no built-in feature flags would default to LaunchDarkly, increasing the frequency of use in the organization.

As far as I'm aware, we never reached out to Customer Support, so I don't have any useful comments to provide on that topic.
What do you dislike about the product?
Probably the website at the begining, but never was a dealbreaker. It does what it needs to do and after sometime I kind of like it.
What problems is the product solving and how is that benefiting you?
Streamlining the process for launching new features into production, controlling when to turn them on and off, increases engineers' confidence when deploying without affecting the running systems.


    Banking

LaunchDarkly is the tool for anyone serious about feature management

  • February 07, 2024
  • Review verified by G2

What do you like best about the product?
It's a one-stop shop for all things related to feature management: feature toggling, experiments, rollout strategies, ... It's all there and all very simple to use.
What do you dislike about the product?
Searching for contexts, I find the filter option and its specific language a bit tricky and I always need a few tries to find what I want.
What problems is the product solving and how is that benefiting you?
It allows us to have:
- release trains on mobile, so that we can ship every week
- progressive rollouts of features
- graceful degradation
- kill-switches
- experiments, A/B testing

Overall, LaunchDarkly has changed the way we approach software. We're more relaxed about shipping because we know everything can be behind a toggle, released progressively. It allows us to try things, show versions to a small cohort of users and get feedback early, ...


    Kamil J.

LaunchDarkly was and actually is a big game changer in our company.

  • February 07, 2024
  • Review verified by G2

What do you like best about the product?
A lot of possibilities to manage your product. Now we are using it on a daily basis. It is really easy to use, and if you explore it more you will find more and more useful things. "Easy to learn, hard to master". It was really easy to implement it in our environment. Contact with support was always a pleasure (Aaron is the nicest person I ve ever met).
What do you dislike about the product?
Implementation process was a little tricky. Not from the technical side but organisational. We didn't know that we can create one project for all platforms etc.
What problems is the product solving and how is that benefiting you?
It allows us to proceed to CI/CD. Now every team can work on its part of the product. Timelines and limits of regular upgrades do not stop them, they can do it alone. Fuckups on the production can be "fixed" quickly by switching off the flag, then the team has more time to investigate and fix the problem with no time pressure.


    Computer Software

Powerful feature flag tool that we rely on

  • February 07, 2024
  • Review verified by G2

What do you like best about the product?
Very configurable - for instance, you can target any flag by any of multiple facts you send to the LaunchDarkly tool, and can use custom names for the contexts you use (such as "User" or "Enterprise").

Great modern JS SDK means you can do all your feature flagging on the frontend if you want, allowing neat tricks like React updating in real time when you toggle a flag on.

Thoughtfully designed and well-documented API means you can also fetch flags completely manually on the backend and handle them yourself.

The API also allows you to do admin things such as creating flags and setting targeting. In our case we had a senior engineer make tooling and scripts to use their API to synchronize it with our old in-house feature flag system, allowing us to shift to using LD seamlessly with no manual labor or risk of outdated targeting.

Product feels very well designed and is reliable and performant.

We have never had even a hint of a reliability problem, as far as I know they have had zero downtime problems.

They have a lot of features, many we don't even use such as scheduling flags, approvals, and especially, A/B testing.
What do you dislike about the product?
They find ways to inconvenience you by withholding features on the non-enterprise plans. There are parts of the UI where they tease you such as the flag compare tool, where it will show you what flags don't match across environments, but you can't have it copy the settings if you aren't on Enterprise. Overall there are too many of these, but I admit that most of them aren't vital to my usage.

The (MAU-based) pricing can get expensive if you have a lot of users/entities that you are targeting separately. Likewise, the seat-based pricing can get expensive if you need a lot of licenses.

Overall it is expensive. If software is your core competency, your needs are actually very simple (meaning you don't use a lot of their many advanced features and tools), and your usage level is high enough to hurt, you may be better off considering either a much simpler tool, or something simple that you support in-house.
What problems is the product solving and how is that benefiting you?
We use LaunchDarkly to allow us to protect all the code we push until it's passed QA and we're ready to launch a feature. We also use it to hold back a feature sometimes for a customer who isn't ready to migrate.


    Entertainment

The best feature flagging tool available

  • February 06, 2024
  • Review verified by G2

What do you like best about the product?
LaunchDarkly is simply the best feature flagging tool.
The integration from a service and application perspective, is super lightweight and very DevOps focused.
Configuring new flags, tracking the life-cycle of a flag, auditing, etc and just a breath of fresh air
What do you dislike about the product?
LaunchDarkly for larger development teams can be expensive.
What problems is the product solving and how is that benefiting you?
We used LaunchDarkly to help us move from multiple internal tools, with limited feature sets, and limited visability. We now have a single place to understand how all our services and frontend systems are configured to run.
Further it has helped us to move to move complete trunk based development