Freshdesk
Freshworks Inc.External reviews
3,558 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Fresh Desk platform
What do you like best about the product?
User-friendly, time-saving, quick responses, quick notifications, a good app for better communication
What do you dislike about the product?
if there will be a notification sound for every new/updated ticket when it comes up on our dashboard, then that will be very helpful.
What problems is the product solving and how is that benefiting you?
No problems faced till now. Benefits are like- mostly user friendly, simple and effective app algorithms.
Still Good, but there are better options.
What do you like best about the product?
The interface visually is clean and simple. Couple this with a navigation menu that is not busy, or complicated, and you have a fantastic blend of simplicity and functionality rolled into one.
What do you dislike about the product?
It is only for ticketing. If that is what you are looking for only, then that is fine. Otherwise for startup MSPs, you might want to go with an all-in-one solution of ticketing, RMM, asset management, etc.
What problems is the product solving and how is that benefiting you?
A dynamic ticketing system directs our customers to log their problems formally. Having a written record of their problem helps us track current issues and identify trends.
Easy to use, powerful tools
What do you like best about the product?
Easy to implement and create automation rules, amazing dashboard
What do you dislike about the product?
integration with crm's can be better. We tried to sync contacts with no luck
What problems is the product solving and how is that benefiting you?
Tickets management, day to day operations including processes
Awesome
What do you like best about the product?
The better way to connect with customers.
What do you dislike about the product?
Sometimes slow and not loading correctly.
What problems is the product solving and how is that benefiting you?
Refund for customers, activating the card, and more internal issues to customers account
Opennetworks (Pty) Ltd and Freshdesk
What do you like best about the product?
At Opennetworks we have been using Freshdesk for almost 5 years. It is a central location to manage our Client's technical issues effectively and to gain insight into the recurring issues.
What do you dislike about the product?
Not anything specific, I sometime struggle with getting the correct reports, but that's a user issue not a system issue.
What problems is the product solving and how is that benefiting you?
With the various channels connected and different routes of connecting, clients get the correct technical solution no matter how they reach out. Be it via WhatsApp, email, and the Knowledge Base, etc. etc. This makes Freshdesk a powerful tool. Integration with other systems is relatively simple, and there's always someone on the other side of the phone to assist and troubleshoot if necessary.
Best ticketing tool
What do you like best about the product?
Easy to set up and automations are really cool.
It really helped us handle the huge volume of tickets that we got on daily basis
It really helped us handle the huge volume of tickets that we got on daily basis
What do you dislike about the product?
Its a little on the expensive side. Otherwise i dont see any other reason
What problems is the product solving and how is that benefiting you?
the automations helped us categorise the tickets in different buckets
Does the job, but not a ton of support
What do you like best about the product?
Most of the things I needed were in the one platform, making it easy to navigate
What do you dislike about the product?
Support did not help at all. Tried getting in contact multiple times, even attempted to get demos for additional products, but no one ever reached out
What problems is the product solving and how is that benefiting you?
N/A
Freshdesk - Does the job
What do you like best about the product?
Freshdesk has a simple link from email to automatically place a ticket, so users never need to interact with the software, so it is totally transparent to them.
What do you dislike about the product?
It seems to lack the ability to route tasks properly in an assigned customer enviromnent when one agent is out of the office.
What problems is the product solving and how is that benefiting you?
This software allows our customers to interact with our CAS's without getting their communication overlooked or lost. It confirms that the interaction has been handled.
why i like Freshdesk
What do you like best about the product?
easy dashboard easy to use availability to have more than one channel i really like editing and creating tickets. The Knowledge Base is great, making things easy for the agents it also includes chat and mail support, and u can Automat it. It's really great making us meet our customer's requirements by providing easy and fast support it's just great
What do you dislike about the product?
there is nothing i dislike really i love it
What problems is the product solving and how is that benefiting you?
understanding our customers from the reporting system, managing more than one project, supporting our customers very fast and very easy, easy communications between our agents, and the tickets system makes things very easy for us , and the chat is great and can be connected with more then platform
Awesome cloud based customer service tool
What do you like best about the product?
Simple and user-friendly customer service support, live chat, and conversation flow make this one of its kind. Nice user experience
What do you dislike about the product?
Have used this product for 2 years and never felt any missing component on this
What problems is the product solving and how is that benefiting you?
customer support service
Recommendations to others considering the product:
Must-have tool for customer service, live chat, and conversation
showing 1,211 - 1,220