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Easy to use & great support
O que você mais gosta the product?
Clean and very easy to customize as per your need. The support is top notch, very fast and very helpful.
O que você não gosta the product?
I dislike that you have such long process of review.
Que problemas é the product E como isso está te beneficiando?
I am solving the issue of our users who are using our products.
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Happy with freshdesk
What do you like best about the product?
simplicity of see and reply to tickets. All ticket in one place. Easy search
What do you dislike about the product?
some time system have a delay and need to wait
What problems is the product solving and how is that benefiting you?
all tickets of customers in one place.. each search
Prompt and True customer service
What do you like best about the product?
Immediate replies
Good knowledge
Truthfulness of lacking features
Good knowledge
Truthfulness of lacking features
What do you dislike about the product?
Just one I could say, the app I was looking for isn't available in the new version.
I have to access it through the old version.
I have to access it through the old version.
What problems is the product solving and how is that benefiting you?
I am looking for a customer support software which can integrate with my CRM. I found it to be a good alternative.
Great for managing your company's online support needs
What do you like best about the product?
Great customizable support platform to host on a subdomain.
What do you dislike about the product?
Can get costly depending on how many support employees you employ.
What problems is the product solving and how is that benefiting you?
Great way to manage inbound support requests and distribute to the correct staff internally.
Good service
What do you like best about the product?
Prompt response and problem solving. Very good customer service. Pleasant and helpful representatives.
What do you dislike about the product?
new to this service so nothing to be disliked thus far.
What problems is the product solving and how is that benefiting you?
Customer Support
Excellent product, excellent support.
What do you like best about the product?
Freshdesk provides with an excellent means of handling our service requests. We are a team of approx 20 professionals and this ticket system is most efficient in routing demands and allowing us to track and collaborate as a team.
What do you dislike about the product?
I don't dislike anything. Maybe enhanced printing of ticket lists would be nice. I know this makes no sense since the ticket system is such a fluid thing but I get this request a lot...
What problems is the product solving and how is that benefiting you?
Communications, communications, Is that not always the problem. We have reduced the "I thought you were..." problems greatly. Also a great reduction in the amount of emails and the confusion that follows.
Freshdesk review
What do you like best about the product?
Freshdesk is very easy to use, intuitive, and efficient
What do you dislike about the product?
I think a few more customization options could be helpful.
What problems is the product solving and how is that benefiting you?
It's an easy to use and easy to implement help desk solution
Recommendations to others considering the product:
don't overlook this product
Good so far, still new and learning
O que você mais gosta the product?
I like how clean everything looks and the reporting tools available
O que você não gosta the product?
That Zoom integration isn't available yet
Que problemas é the product E como isso está te beneficiando?
increased response times with more efficiency, were freshdesk is hopefully going to solve out current issue technical difficulties with ontime
Review of FreshDesk
What do you like best about the product?
Fresh Desk has a really simple interface that is easy to navigate.
What do you dislike about the product?
I would like to see more integration with there knowledge-based articles.
What problems is the product solving and how is that benefiting you?
We are able to answer our customer's problems in a really fast manner.
A catered customer service portal
O que você mais gosta the product?
My favorite feature is how much you can customize everything. Reminders, SLA, hours, allocation, and so much more.
O que você não gosta the product?
The email reminders are still too frequent for my liking, regardless of all the options I've disabled.
Que problemas é the product E como isso está te beneficiando?
This streamlines the customer service experience.
Recomendações a outras pessoas considerando the product:
A tool is only as effective as its usage. Successful use of any tool requires consistent use. Be thorough, patient, and inquisitive.
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