Freshdesk
Freshworks Inc.External reviews
3,448 reviews
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Best help desk for the price by far
What do you like best about the product?
The amount of features this help desk solution offers is outstanding, and all of its free integrations. The pricing is absurdly low as well. For any Small to medium business, this will perfectly work for a helpdesk solution.
What do you dislike about the product?
The only downside I can even think of is that the UI for both user- and agent-facing sides is not very customizable.
What problems is the product solving and how is that benefiting you?
We needed a basic helpdesk ticketing system to keep track of requests to the IT department in our medium-sized company with an IT team of two employees.
Senior Client Services Technical Support
What do you like best about the product?
Easy to use
Very helpful and can use internal notes as sending emails to clients
Very helpful and can use internal notes as sending emails to clients
What do you dislike about the product?
Reporting was changed Legacy reports were showing results in real time but now there is a delay of half an hour
What problems is the product solving and how is that benefiting you?
Taking care of our clients issues instead of relaying on phone calls
One stop solution for all my needs
What do you like best about the product?
Ease. Whether you have handled a CRM platform in past or not, you can easily navigate through Freshdesk Or Freschat.
What do you dislike about the product?
Reports and Analytics. Multiple shortcomings and the team should improve it rather than suggesting apps to download.
What problems is the product solving and how is that benefiting you?
As I said, it is an intuitive and easy to use platform for us.
Ticketing os easy
Ticketing os easy
Good
What do you like best about the product?
Its easy to use and wonderful experience while using
What do you dislike about the product?
Notification problem while we get any tickets we dont get notification sometimes
What problems is the product solving and how is that benefiting you?
While we get any ticket as a customer query we use to get the resolution by using fresheesk
The best seamless and effective tool for quick productivity
What do you like best about the product?
It's ability to be linked with other sites like InSight and Fresh Voice with just a press of a button
What do you dislike about the product?
There's absolutely nothing I deslike about i
What problems is the product solving and how is that benefiting you?
Fast and effective, meets our requirements and helps with tracking the teams productivity
I love Freshdesk, just works
What do you like best about the product?
It's a super easy tool to implement and deploy. It connects well with our internal tools like Atlassian.
What do you dislike about the product?
I really dislike the chat function, this could be so much better. I would love to have really strong integration with Intercom which is really innovating.
What problems is the product solving and how is that benefiting you?
It helps us organize the inflow of customer and prospect requests. It saves us time in building targeted response plans and allows us to organize defects.
Working in a Startup with Freshdesk
What do you like best about the product?
The ability to quickly find the information I need when I am working on a case such as the integrations with the salesforce page of the contact or the history of conversation between us and the customer
What do you dislike about the product?
The configuration of categories or groups can sometimes be a bit difficult and not very ergonomous. The activation of integrations is also a bit tricky sometimes as it doesn't fully charge at one.
What problems is the product solving and how is that benefiting you?
Freshdesk helps us managing cases quickly and efficiently. The integration with freshchat helps us to solve and help as we are able to check the history before sending a ticket.
The best platform for managing company support
What do you like best about the product?
Freshdesk is so easy to use. Canned responses make life so much easier on a daily basis. Managing your daily tasks are a breeze as Freshdesk reminds you what you need to follow up on for the day.
What do you dislike about the product?
I am very happy with Freshdesk and currently do not have any negative remarks.
What problems is the product solving and how is that benefiting you?
It provides a centralised system to manage our incoming emails. It provides a holistic view of what is happening in the company at a given time.
very good
What do you like best about the product?
the time tracker and premade templates for easy use
What do you dislike about the product?
search is a bit messy , proper search results are a bit hard to get
What problems is the product solving and how is that benefiting you?
easy management of multiple agents in a single platform
Really helpful and good to see what has been resolved and needs support still
What do you like best about the product?
How easy the interface is, how easy the ticket system works, how effective it is to be able to see what issues have been resolved and what is a bigger issue. Would recommend. They have recently introduced a 10 second delay to sending an email, so we can see graphical errors if we need to undo we can.
What do you dislike about the product?
off the top of my head i can't think of anything.
What problems is the product solving and how is that benefiting you?
How easy the interface is, how easy the ticket system works, how effective it is to be able to see what issues have been resolved and what is a bigger issue. Would recommend. They have recently introduced a 10 second delay to sending an email, so we can see graphical errors if we need to undo we can.
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