Freshservice
Freshworks Inc.External reviews
1,281 reviews
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Freshservice is a qualtiy product
What do you like best about the product?
Freshservice has been the product needed to help organize our IT department. The CMDB, relationships, asset management, and change management have fortified our service and structured us in such a way to be successful.
What do you dislike about the product?
The only thing that has been inconvenient is the assets tracking where you pay by item. There are no alerts to let you know when you are getting close to your allotment and need to add additional licensing.
What problems is the product solving and how is that benefiting you?
The CMDB and relationship options have been great benefits for organizing our documentation and making sure our technicians know how our systems, services, and customers are all connected. The newly added project management is a nice feature. We are intrigued how that module may continue to grow in the future.
Recommendations to others considering the product:
Try out the trial and setup according to how you might use the product. Fresh service's support and sales reps are very helpful and accommodating.
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