What do you like best about the product?

it is easy to set up new lines on the fly once you have an account. Can maintain HIPAA compliance with BAA.

What do you dislike about the product?

Poor to non-existent customer service. It has been an absolute joke trying to get anything except sales, and sales immediately disappears after you sign a contract giving you zero support with technical or billing issues. No one returned my contact attempts by phone or email for over a year, until I finally heard from collections about a billing issue I was trying to resolve (hi we're cutting off your service now- super helpful). You should also be aware that if you buy your number directly from them rather than porting it in from elsewehere, they will charge you an absurd amount to keep the number and port it out to another provider. Keep this in mind if fax number recognition is important to your business and a change to the number down the line would be disruptive. The password/account administration and login is also quite clunky and often buggy. I inherited the account I work with and would never willingly choose this vendor again based on my experience. The initial account bills were spiking due to overages and sales pestered me to no end about moving to a different account structure. I resisted knowing it would be a big pain to change, but eventually pressure from specific internal group wanting a feature not available on our current account pushed us to move. As I had anticipated, it was a huge pain to do so, we had to sign a new contract term and they could not simply update our current account, we had to archive everyone's data (contacts and saved faxes) and create brand new accounts. We incurred over $3k in overlapping bills due to the lack of support from the company through the transition and those users that wanted the feature and are also the heaviest users who the bill spikes for, still have not moved due to the disruption of needing to schedule a time to move over. Note also, for some reason that I cannot find to correct, the review is identifing that we are a small business under 50 employees, this is incorrect and we are actually a midsized business with just under 1k employees and 50 separate medical offices. Our term is up soon and I am evaluating other vendors (which is how I discovered that any numbers we added directly with eFax will likely cost us something like $500 EACH to keep if we move away from them). We do a lot of faxing and it is critical to our operations. Finally, I would like to share that this is an incentivized review, I was offered a $50 gift card to review the company. Be careful what you wish for folks.

What problems is the product solving and how is that benefiting you?

we need to send and receive faxes

What do you like best about the product?

We like the speed and easy of the system.

What do you dislike about the product?

Sometimes it can be dificult to send faxes but very seldom.

What problems is the product solving and how is that benefiting you?

Saves paper, saves faxes from getting lost

What do you like best about the product?

Never seems to be any down time. Easy integration.

What do you dislike about the product?

I do not know who my account rep is and I have had trouble getting in contact with someone that can help me go over all of my business accounts usage.

What problems is the product solving and how is that benefiting you?

Increased productivity.

What do you like best about the product?

I like how user-friendly the portal is, I like how all of my contacts are easily stored on there as well for such an easy process. Confirmations sent to my email are also very helpful.

What do you dislike about the product?

I wish I didn't have to put the 1 before the fax number,

What problems is the product solving and how is that benefiting you?

Faxing that is HIPAA compliant.

What do you like best about the product?

Easy setup and straightforward for the users to send and receive

What do you dislike about the product?

Not their problem, but porting existing fax numbers is a pain.

What problems is the product solving and how is that benefiting you?

Reduced costs compared to physical phone line

What do you like best about the product?

I find the interface easy to use, even when I am overseas. I have never had a problem sending or receiving a fax, where the issue arose from anything to do with eFax or its service. I have seen no downtime.

What do you dislike about the product?

I do not like the automated chat service -- it was awkward to get through to a person (though the person was helpful once I reached him).

What problems is the product solving and how is that benefiting you?

EFax eliminates the need to have a fax machine, and allows me to fax from my hotel room or other away location. Faxes come to me in computerized form, thereby saving on paper (I run a paperless office).

What do you like best about the product?

ease of use and being able to send the faxes to emails

What do you dislike about the product?

expensive and cost, unexplained charges and alck of information

What problems is the product solving and how is that benefiting you?

access to information from clients

What do you like best about the product?

goes directly to email for easy access and storage

What do you dislike about the product?

i find it hard to use when faxing out so i dont use this feature

What problems is the product solving and how is that benefiting you?

that we can offer a fax option without having a fax machine

What do you like best about the product?

Because I can log into eFax from anywhere, I can receive and send faxes no matter where I am. I have used eFax since I opened my private counseling practice in 2008 and have never had issues with receiving or sending faxes. Moreover, because I do not have a 'physical' fax, I don't have to worry about patient medical data being visible to other people.

What do you dislike about the product?

I'd love it if the web application was a little more robust, but honestly...there isn't much to complain about!

What problems is the product solving and how is that benefiting you?

I don't have to worry about physical equipment breaking down. There are no issues with phone lines, space in my office, etc. Basically, my fax goes where I go and as long as wifi is available, I can send and receive faxes.

What do you like best about the product?

Ease of use, dependability and always being available.

What do you dislike about the product?

Price and the inability to stop SPAM faxes.

What problems is the product solving and how is that benefiting you?

Making work easy and get the fax to me by email.