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GREAT AND EASY TO USE
What do you like best about the product?
I can do everything on the internet, without the need of having to print the document and then manually fax it, I can also see my inbox, sent emails, is a very complete platform.
What do you dislike about the product?
I wish the time of sending the fax would be faster, it does take about 3 minutes to get a confirmation that the email was successfuly sent or it was unsuccessfully sent.
What problems is the product solving and how is that benefiting you?
I'm saving cost on paper, I don't need to print the document and then for another paper to print and tell me if the fax went through or not, so definetely saving cost on paper and ink.
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Good fax service for the money!
What do you like best about the product?
It is fairly easy to use and good price compared to other services.
What do you dislike about the product?
It was a little confusing to learn how it works in the first place and how to add recipients.
What problems is the product solving and how is that benefiting you?
We do not need to use a phone line for fax anymore.
Best fax service
What do you like best about the product?
Ease of use. No wasted paper--I print what I need or download what I need.
What do you dislike about the product?
Editing documents on a Pc is limited but works better on their app.
What problems is the product solving and how is that benefiting you?
I'm not aware of the solving a specific problem
easy, traceable
What do you like best about the product?
easy to use, traceable sent faxes. Good customer service
What do you dislike about the product?
nothing really. I like the way it works.
What problems is the product solving and how is that benefiting you?
I can send 30 faxes in sequence, and be able to confirm and trace them.
Been w/ eFax for years
What do you like best about the product?
The non-HIPPA compliant was amazing for business--sending incoming faxes via email is incredibly convenient.
What do you dislike about the product?
Switching to the HIPPA compliant version has been less convenient, but I understand the need to higher level security.
What problems is the product solving and how is that benefiting you?
Able to access paperless faxes anywhere, anytime.
Great service
What do you like best about the product?
Fast and Convenient
Reliable
Rarely any technical issues
The one time I needed customer service it was very helpful
Reliable
Rarely any technical issues
The one time I needed customer service it was very helpful
What do you dislike about the product?
It would be beneficial if there were a HIPAA-compliant non-enterprise option. Even if it was an add-on, it would be helpful for smaller businesses.
What problems is the product solving and how is that benefiting you?
No longer needing a landline is great. Quick and easy downloads.
Rather smooth experience
What do you like best about the product?
Very convenient to use. It is also quote straight forward and simple to use.
What do you dislike about the product?
If the bank doesn't receive my fax, I wouldn't be sure whether it's the bank's issue or eFax's issue.
What problems is the product solving and how is that benefiting you?
There is no need to buy a traditional giant bulky fax machine.
eFax Review
What do you like best about the product?
Ease of use and helpful customer service.
What do you dislike about the product?
There is not much I don't like about eFax, only that there is no physical fax.
What problems is the product solving and how is that benefiting you?
eFax provides an opportunity to communicate easier and quicker while using less paper in the process.
Activation
Does not activate when you commit? If you want to use it immediately, think twice. I received a notice that you will be contacted by a representative. This seems a little restrictive as I have no desire to to jump through hoops for a simple service. I tried to cancel, but there was no option? Poor business tactic.
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