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External reviews

439 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Banking

Best tool for monitoring and analytics

  • July 25, 2024
  • Review verified by G2

What do you like best about the product?
As a PM, Analytics and dashboarding is upto the mark. This helps in quick decision making and optimising.
What do you dislike about the product?
Sometimes the screenload takes a lot of time resulting in frequent session timeouts.
What problems is the product solving and how is that benefiting you?
Here at APB, Branch is a very handy tool to create small hyperlinks for user readibility.
Very convenient tool to create fraud rules.
Also, the real time dashboards are accurate and concise.


    Hrushikesh K.

Monitoring real time is accurate

  • July 18, 2024
  • Review verified by G2

What do you like best about the product?
accurate attribution for app installs and conversions, advanced deep linking capabilities. and fraud ruls set up configuration which we can do to our convenience.
What do you dislike about the product?
its dashboard view, it takes time to load in windows but works perfectly in Mac and also for data download sometimes it takes to mush time
What problems is the product solving and how is that benefiting you?
Attrinution - at airtel we have more than 100 sources branch will help us getting correct attrinution to correct source
creating short links - it is fast and easy to create links for any use case at airtel payments bank
fraud ruls - easy to create fraud rules


    Bryan B.

Branch Review

  • May 16, 2024
  • Review verified by G2

What do you like best about the product?
Branch's platform is very easy to use to quickly create links to pass to multiple channels and appropriatly get the data you need on engagement.
What do you dislike about the product?
They have a lot of integrations with other platforms but it would be great to see them expand and not have to charge as much as they do to integrate with other platforms.
What problems is the product solving and how is that benefiting you?
They're allowing us to direct users to use our new mobile app more often and direct users who don't have the app to have the ability to download and if not interested to go straight to our web.


    Health, Wellness and Fitness

Marketing analyst use case

  • May 01, 2024
  • Review verified by G2

What do you like best about the product?
Reporting layout is easy to follow and drop in metrics are intuitive
What do you dislike about the product?
Adhoc reporting leaves more to be desired. Prefer option for raw data file
What problems is the product solving and how is that benefiting you?
Need to monitor changes to volume of installs by platform


    Rob B.

Has been good as far as features wise. Support could be better

  • May 01, 2024
  • Review verified by G2

What do you like best about the product?
The integration via SDK so we don't have to make quicklinks for everything.
What do you dislike about the product?
Support channel could be better. Would be a good idea to add a chat.
What problems is the product solving and how is that benefiting you?
Deeplinking to our app has been huge. We used to send users to our mobile web page but now the app experience is a lot better.


    Internet

Great experimentation platform driving app acquisition

  • April 19, 2024
  • Review verified by G2

What do you like best about the product?
Incredibly easy and effective at driving experimentation to drive mobile web to mobile app acquisition.
What do you dislike about the product?
Sometimes the user experience of the Branch Journeys is sub-standard and requires a significant amount of bug fixing
What problems is the product solving and how is that benefiting you?
Mobile app is a key channel for our business, so the ability to convert our mobile web users to the app is critical.


    Trishia F.

Branch is a great marketing tool!

  • April 18, 2024
  • Review verified by G2

What do you like best about the product?
Branch is very easy to use. There are so many great features, but the top two I use are creating QR codes for tracking and the dashboard for monitoring activity. I view the Quick Links dashboard daily to measure the performance on all of our marketing channels. I then use that information in my monthly KPI deck.
What do you dislike about the product?
I have not had a negative experience with Branch.
What problems is the product solving and how is that benefiting you?
Branch made us aware that a few of our marketing assets did not perform well for our 2023 program campaign. The data we reviewed from 2023 helped us modify our campaign for 2024. We omitted several assets we had last year and moved forward with a more targeted approach which saved us money.


    Marketing and Advertising

Quick Support but not concise

  • April 17, 2024
  • Review verified by G2

What do you like best about the product?
Branch support are super quick at responding to queries and do eventually help solve problems
What do you dislike about the product?
Support answer queries with leading answers, you tend to have more questions or wanting to confirm your theory about their response with them again, They dont tend to give straight forward complete answers. In my experience they have finally answered the question after about 5-6 emails in when they could have gave a complete answer with API queries on maybe the 2nd or 3rd email.
What problems is the product solving and how is that benefiting you?
Branch is helping me to get the data i need in regards to usage, revenue and attrition on the use of mobile app.


    Manish R.

Accuracy of the App

  • March 25, 2024
  • Review provided by G2

What do you like best about the product?
It is a great mobile attribution partner provide desired accurate data.
What do you dislike about the product?
Dislikes are the most i hate nothing other.
What problems is the product solving and how is that benefiting you?
Easy to segregate data


    Consumer Services

Great for Tracking

  • March 15, 2024
  • Review verified by G2

What do you like best about the product?
We're using Branch for marketing analytics and tracking, not product deeplinking. It's easy to get started and I've used Branch across several companies now.
What do you dislike about the product?
We'd like to integrate Branch into our webapp seamlessly and there doesn't seem to be a way to do that.
What problems is the product solving and how is that benefiting you?
For us, Branch allows us to track activity on links which helps us understand what's working and what's not, for product and campaigns.