The solution is brilliant in all aspects. SailPoint’s technical value exceeds what OpenText proposes. It is a really good product.
SailPoint Identity Security
SailPointReviews from AWS customer
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A highly scalable and stable product that is more efficient than other tools in the market
What is most valuable?
What needs improvement?
We faced some issues while integrating the solution with a third-party tool.
For how long have I used the solution?
I have been working with the tool since October 2023.
What do I think about the stability of the solution?
The tool is stable.
What do I think about the scalability of the solution?
The tool is very scalable. Even if the implementation exceeds the number of users decided previously, the tool will fulfill the needs and will still be stable. The solution is not suitable for small companies. The cost will be high.
How are customer service and support?
The support is very good. I rate the support team an eight and a half out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
The implementation is straightforward. It depends on the environment and customers’ needs. However, it is easy.
What's my experience with pricing, setup cost, and licensing?
The pricing must be improved. The pricing is a little bit higher than other tools. The solution must provide different prices for different countries. All countries are not equally rich.
Which other solutions did I evaluate?
SailPoint IdentityIQ is more efficient than Micro Focus. We chose SailPoint IdentityIQ because it is stable and the support is good.
What other advice do I have?
We are distributors. Our main competitor is Micro Focus. It is now OpenText. I will recommend the product instead of other tools. It is one of the best IAM products in the market. The price is the only issue. Overall, I rate the tool an eight and a half out of ten.
Has a straightforward user interface and a knowledgeable technical support team
What is our primary use case?
We use SailPoint IdentityIQ for identity and life cycle management management for devices. It helps us with access certification, password management, and other essential functionalities.
What is most valuable?
SailPoint IdentityIQ has a good and straightforward user interface. They also have a lot of resources and documentation available to understand the process.
What needs improvement?
The product’s cloud offering could be flexible.
For how long have I used the solution?
We have been using SailPoint IdentityIQ for six to seven months.
What do I think about the stability of the solution?
I rate the product’s stability an eight out of ten.
What do I think about the scalability of the solution?
We have large-scale institutes as our customers for SailPoint IdentityIQ. I rate its scalability an eight out of ten.
How are customer service and support?
The technical support team responds within an acceptable time frame and is knowledgeable.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I used Oracle for a three-year-long project. I encountered constant challenges with incompatibility, or bugs and glitches using it.
How was the initial setup?
I rate the initial setup process a seven out of ten. It takes a couple of days to complete.
What's my experience with pricing, setup cost, and licensing?
The product is expensive. I rate its pricing an eight out of ten.
What other advice do I have?
I rate SailPoint IdentityIQ an eight out of ten. I recommend it to others as it is used widely and has a knowledge base. I advise organizations to streamline their processes rather than to customize the products.
Which deployment model are you using for this solution?
On-premises
Offers built-in connectors, lifecycle management, certification, and recertification features
What is our primary use case?
We use SailPoint IdentityIQ for identity governance and access management. There is no other vendor as good as this product.
What is most valuable?
I find the built-in connectors, lifecycle management, certification, and recertification features to be the most valuable.
What needs improvement?
Access management could be improved. SailPoint is known for its IT identity governance capabilities, but its access management features in one platform.
Comparing SailPoint's access management to that of competitors like CyberArk and Okta, there's a clear gap.
Additionally, regarding privilege access management, there's potential for improvement. If SailPoint can develop a connector for RPAQ, they could also extend their capabilities by adding more access management features and modules.
For how long have I used the solution?
I have been using it for three years. I am currently using version 8.3.
What do I think about the stability of the solution?
We actually have a lot of challenges with some of our applications. Some of them are not working properly, and the issues are not fixed. We are encountering some problems.
What do I think about the scalability of the solution?
Scalability is hard, especially when you are doing it in real time. But, it would be eliminated once we have the first version of IdentityNow. So, the main goal for now is just to eliminate maintenance costs or run the entire infrastructure. That's why we plan to migrate it to the SaaS version of SailPoint.
We have more than 10,000 end users. We use it daily, 24/7 operation.
How was the initial setup?
Initially, I had difficulties, but with time, I gained experience. Especially integrating legacy applications like ARPAQ. Over time, it became easier, but integrating legacy apps remains a typical issue.
In terms of user experience, I don't have any complaints. We are planning to migrate to the cloud.
What about the implementation team?
We did it in-house with the help of a third-party vendor experienced in deploying SailPoint.
The deployment took a couple of weeks in a test environment before going into production.
We require maybe around four people because, in our company, we have different roles and responsibilities. So, from another perspective, from the system administrator, we require around four resources.
What's my experience with pricing, setup cost, and licensing?
It is affordable licensing.
Which other solutions did I evaluate?
Currently, we are looking for another option, which is EmpowerID.
What other advice do I have?
Overall, I would rate the solution a nine out of ten. If you want to start, go better directly to the cloud, instead of installing it on-prem.
Which deployment model are you using for this solution?
On-premises
Central Solution for identity and governance
What do you like best about the product?
Easy of access management and intgigratting with other products such as AD, and it's highly customizable
What do you dislike about the product?
One time installation having issues and faced difficulty to intigrate database
What problems is the product solving and how is that benefiting you?
Managing identity and provisioning and depriving identity, access
The product is reliable and user-friendly, but it is not affordable, and the quality of support must be improved
What is our primary use case?
We use the solution for identity and access governance. It is an automation tool for onboarding and offboarding processes.
What is most valuable?
It has multiple good features. It provides us with the information we need for onboarding any user or application, provisioning, de-provisioning, and other business processes. The product is easy and convenient to use. It has good features. The tool is quite stable and user-friendly. We can easily customize the processes.
What needs improvement?
The product must improve its support.
For how long have I used the solution?
I have been using the solution for three years.
What do I think about the stability of the solution?
The tool is reliable and stable.
What do I think about the scalability of the solution?
We have 1000 people using the solution in our organization. It is suitable for a small organization with less than 5000 employees.
How was the initial setup?
The initial setup is easy.
What's my experience with pricing, setup cost, and licensing?
The solution is not cheap.
What other advice do I have?
I would recommend the product to others. The solution is easy to deploy. We get a lot of applications out of the box. Overall, I rate the solution a seven out of ten.
Which deployment model are you using for this solution?
On-premises
A powerful solution with high-customization capabilities
What is our primary use case?
I'm working on the implementation. I have encountered various use cases for the solution. Among the most common are clients using life cycle management, role-based access control, policy evaluation, and risk scores. Clients have widely utilized password reset functionality. Recently, contractor onboarding directly from IdentityIQ has emerged as a use case.
Additionally, clients have used the platform for access management tasks such as requesting new access, adding or removing accesses, and creating accounts. Furthermore, integrations with ServiceNow have become viable.
What is most valuable?
The most powerful feature of the solution is its platform-based approach. Unlike other solutions, this tool offers a high level of customization. It is an open and flexible platform, allowing users to tailor it to their needs. This ability to customize and adapt the solution to individual requirements makes the solution stand out as a powerful product.
What needs improvement?
There is a need for further enhancements, specifically in the multifactor authentication capabilities.
For how long have I used the solution?
I have been using the solution for the past five years. I’m using the most recent version.
What do I think about the stability of the solution?
The solution is highly stable.
What do I think about the scalability of the solution?
The solution is scalable and super flexible. I have 50,000 users for the product. I rate it a ten out of ten.
What was our ROI?
There has been a return on investment.
What other advice do I have?
The success of the implementation depends on customers knowing exactly what is needed from the solution. Assuming that the consultant or the product will handle everything is not the right approach. The customers should know what they need. Overall, I rate the solution a nine out of ten.
Which deployment model are you using for this solution?
On-premises
SailPoint - Best IAM Tool
What do you like best about the product?
Sailpoint is good software tool to manage the access of an Identity in an organization. Sailpoint provide a debug page through which we can edit any object like configuration or rule or workflow and we can modify the logic.
What do you dislike about the product?
Sailpoint recently decomission the accelerator pack all feature so it was the thing which I didn't like because the accelerator pack has complete configurations for every LCM events.
What problems is the product solving and how is that benefiting you?
SailPoint solves the problem of all lifecycle event happens everyday in an organization. Like one will join a organization at same time one will leave the company. One will be on leave or one will have a transfer. So all these LCM event is handled by SailPoint.
The best IAM tool
What do you like best about the product?
Sail point is an IAM tool which will use to secure the data of the people and organisation, it is best when compared to other identity and management tools , i will refer it.
What do you dislike about the product?
Nothing to describe it is the best identity and management tool i used but you should know the basics of Java , SQL , angular to get into sail point for better understanding.
What problems is the product solving and how is that benefiting you?
Managing the data of the people in the industries and monitoring the data and securing the data by not stealth by the hackers and will protect the data by fishing.
Sailpoint Review
What do you like best about the product?
To avoid data breaches, the type of entitlements should be managed by Sailpoint. Using Sailpoint, we can handle the Joiner, Mover, Leaver, and termination use cases. We can manage certification and policy in Sailpoint.
What do you dislike about the product?
The Sailpoint has a cache issue while working. Otherwise, the tool is extensive, and when starting to learn this tool, you will not find study material readily available anywhere. We can only learn the tool within the organization.
What problems is the product solving and how is that benefiting you?
Sailpoint manages the assignment and control of capabilities based on roles for individual employees. Sailpoint addresses issues such as Joiner, Mover, Leaver, Termination, and Revoke.
Sailpoint Review
What do you like best about the product?
The sail point is used for identity access management. We can maintain security in an organization by giving the required only access to the employee in a company. So, the chances of compliance issues can avoid using sail point.
What do you dislike about the product?
The sail point is having a cache issue problem, and the installation process of the sail point tool is a little difficult to understand at the start, but later, we know it's all meaningful.
What problems is the product solving and how is that benefiting you?
Using SailPoint, we can maintain the JML lifecycle of an identity. So, a new employee joins an organization to he left the organization. Which type of access should we give to the identity is maintain by Sailpoint.
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