Talkdesk
TalkdeskExternal reviews
2,501 reviews
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Seamless Call Management, Rare Glitches
What do you like best about the product?
I like several things about Talkdesk. I appreciate having different statuses and that everything is centralized in one location. It's easy for me to switch back and forth between live calls and voice mails. I also find it valuable to be able to communicate with the service team and submit a ticket if there's an issue. I take a lot of calls each day and often return voice mails, so it's valuable because I use it all the time. The seamless transition between calls and voice mails is another plus. The initial setup was fairly easy, with not a lot to learn for using it for calls. The simplicity of the initial setup is something I appreciate.
What do you dislike about the product?
Sometimes, there are issues with the program freezing or needing to be restarted. It's rare, but I've heard from some coworkers that they can't answer a phone call or have to restart their Talkdesk.
What problems is the product solving and how is that benefiting you?
I use Talkdesk to check voicemails, receive live calls, and do callbacks. I like that it's all in one location, making it easy to switch between calls and voicemails seamlessly.
Talkdesk Makes Handling Customer Chats and SMS so Much Smoother for Our Support Team
What do you like best about the product?
The unified Conversations view is excellent. I can see all active chats and SMS in one place, and when I open a conversation like Jake Peralta's everything I need is right there contact details, subscription info, ring group, and full chat history. The clean layout with Snapshot, Activity, and Notes tabs helps me respond quickly without jumping between screens. Real time stats like total duration and messages count are also very handy during busy shifts.
What do you dislike about the product?
Sometimes the interface feels a little crowded when multiple conversations are active at the same time. Switching between chat and SMS views could be smoother. A few advanced reporting features feel hidden and take time to find.
What problems is the product solving and how is that benefiting you?
We used to manage customer inquiries across separate tools for chat, SMS, and phone which caused delays and missed message. Talkdesk brings everything together in one workspace. So I can handle a chat about a delayed order or an SMS about subscription upgrade without losing context. This has made our team faster at responding. reduced customer frustration, and helped us keep better records of every interaction. Overall, support feels more organized and professional now.
Easy Call Transfers and Routing with Helpful Automation
What do you like best about the product?
Call Transfers are easy, The setup is easy to route calls based on calling ring group. The case creation can be automated
What do you dislike about the product?
API integration could have been more flexible. You cannot control the setup via API. Sometimes the user hear ringtone even when the call is connected.
What problems is the product solving and how is that benefiting you?
Our call center is completed supported by Talkdesk. We use it for both Inbound and Outbound calls.
Helps Me Handle Multiple Work Interactions Without Losing Context
What do you like best about the product?
In my experience, Talkdesk has been useful in handling communication in a more structured way, especially when there are multiple interactions happening during the day. Instead of managing calls and updates separately, it brings everything into one place, which makes it easier to keep track of conversations.
What I find helpful is how it supports continuous communication without creating confusion. For example, when dealing with multiple discussions or follow-ups, I can rely on the system to maintain context rather than remembering everything manually. This makes coordination smoother, especially during busy work periods where missing details can create delays.
What I find helpful is how it supports continuous communication without creating confusion. For example, when dealing with multiple discussions or follow-ups, I can rely on the system to maintain context rather than remembering everything manually. This makes coordination smoother, especially during busy work periods where missing details can create delays.
What do you dislike about the product?
One thing I noticed is that it takes some time to get familiar with all the options available, especially in the beginning. Since there are multiple features, understanding where everything is located requires some initial effort.
Also, when handling several interactions at once, the interface can feel slightly dense, and it requires attention to navigate efficiently. It’s not a major issue, but a more simplified layout in certain areas could make it easier for new users.
Also, when handling several interactions at once, the interface can feel slightly dense, and it requires attention to navigate efficiently. It’s not a major issue, but a more simplified layout in certain areas could make it easier for new users.
What problems is the product solving and how is that benefiting you?
In my experience, one of the main challenges before using Talkdesk was keeping communication organized when multiple conversations were happening at the same time. Calls, follow-ups, and updates were handled across different channels, which made it difficult to maintain continuity. There were situations where context was missing, or I had to revisit earlier discussions just to understand the current status, which slowed things down.
Talkdesk helps solve this by bringing interactions into a more structured flow where conversations can be tracked more clearly. Instead of relying on memory or scattered notes, I can refer back to previous interactions and continue discussions without losing context. This has been especially useful during busy work periods where quick responses and clarity are important.
In my day-to-day work, this has reduced the need for repeated follow-ups and unnecessary back-and-forth communication. It allows me to handle interactions more confidently because the required information is already available in one place. As a result, my workflow feels more organized, and I can focus more on actual tasks rather than managing communication gaps.
Overall, it has improved consistency in how interactions are handled and helped avoid delays caused by missing or unclear information.
Talkdesk helps solve this by bringing interactions into a more structured flow where conversations can be tracked more clearly. Instead of relying on memory or scattered notes, I can refer back to previous interactions and continue discussions without losing context. This has been especially useful during busy work periods where quick responses and clarity are important.
In my day-to-day work, this has reduced the need for repeated follow-ups and unnecessary back-and-forth communication. It allows me to handle interactions more confidently because the required information is already available in one place. As a result, my workflow feels more organized, and I can focus more on actual tasks rather than managing communication gaps.
Overall, it has improved consistency in how interactions are handled and helped avoid delays caused by missing or unclear information.
Easy Chatting with Friends and Colleagues
What do you like best about the product?
It helps easily to chat with friends and other colleagues
What do you dislike about the product?
There are limited options available in app which is disadvantages
What problems is the product solving and how is that benefiting you?
Talkdesk help in chatting with users and it helps in msg exchanges
Empowers Customer Connection with Ease
What do you like best about the product?
I take calls easily with Talkdesk and it lets me connect to customers effortlessly, call back, and see which calls I missed. I really like the feature of recording calls, and I also find the dashboard beneficial. The initial setup of Talkdesk was easy.
What do you dislike about the product?
Sometimes the dashboard is delayed.
What problems is the product solving and how is that benefiting you?
I use Talkdesk to easily connect with customers, call back effectively, and track missed calls.
Useful tool to manage customer service
What do you like best about the product?
It is easy to use once a person masters it, it has a good interface that helps manage daily work in a simple way.
What do you dislike about the product?
Some features require time to learn how to work with Talkdesk.
What problems is the product solving and how is that benefiting you?
Help keep all customer interactions more organized and make the support team's work easier. It also makes it simpler to track what is happening in customer service.
Failed Promises, Frustrating Experience
What do you like best about the product?
I like the prospect of the advanced features Talkdesk discussed during the sales process.
What do you dislike about the product?
The sales team is seriously lagging. The app has limited functionality, and we couldn't use it with our sales team initially, so we had to revert to AT&T lines. Getting things resolved took nearly a year. We've been trying to add the navigator system for over 5 months with no results yet. Customer service and company culture are issues; we feel like we don't matter even though we're spending a lot on the system. The initial setup was a nightmare.
What problems is the product solving and how is that benefiting you?
Talkdesk creates problems rather than solving them. We moved to Talkdesk for its advanced features, but they were not delivered, causing functionality issues. The setup was a nightmare, and customer service makes us feel undervalued.
Talkdesk, the most advanced software for automating the commercial experience of all your customers.
What do you like best about the product?
I like using Talkdesk's digital features because it is software with the best technical capabilities to automate the commercial experience of all your business's customers, quickly improving your customer service and professional service.
In addition, I can also say that Talkdesk with its user friendly and advanced central platform, facilitates the execution of all its digital features and allows you to make the changes you need to provide a personalized commercial experience to all your business's customers.
In addition, I can also say that Talkdesk with its user friendly and advanced central platform, facilitates the execution of all its digital features and allows you to make the changes you need to provide a personalized commercial experience to all your business's customers.
What do you dislike about the product?
I think Talkdesk is a solid and advanced software that allows you to improve the service you provide to your entire customer base, my experience has been very positive and I have nothing bad to say about the performance of all its digital features.
What problems is the product solving and how is that benefiting you?
Talkdesk is the software that has allowed me to improve and personalize the entire commercial experience of my business's customers, facilitating the attention to their needs and commercial requests and guaranteeing an advanced and professional service.
Efficient CRM Integration That Gets Work Done
What do you like best about the product?
I like that it can integrate with another CRM, which helps me get most of the work done efficiently.
What do you dislike about the product?
In my experience using it, I haven’t had any difficulties.
What problems is the product solving and how is that benefiting you?
It gets the job done for making calls every day, and it also works well for answering calls.
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