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    Talkdesk

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    Sold by: Talkdesk 
    Deployed on AWS
    Talkdesk is a global cloud contact center leader for customer-obsessed companies. Our automation-first solutions optimize the most critical customer service processes to deliver a better way to achieve great customer experiences.

    Overview

    At Talkdesk, we help enterprises improve customer service, increase efficiency, and grow revenue with an AI-powered cloud contact center platform that provides applications for omnichannel engagement, customer experience analytics, self-service, workforce engagement, and employee collaboration. All these applications are native on our open platform with a shared set of services including a common data model, reporting, dashboards, workflows, AI & automations for faster time-to-value and reduced TCO. An intuitive Single Pane of Glass, provides streamlined workflows and rich customer context that empowers agents to work more efficiently and effectively.

    CX Cloud includes:

    • Voice Engagement
    • Studio & Routing
    • Live & Explore Standard Reporting
    • AI-Powered Virtual Agents, Agent Assist, and AI Trainer
    • Generative AI Solutions
    • Guardian Standard
    • Connections Standard
    • Studio Functions
    • Guardian Standard
    • API Access
    • Knowledge Management
    • Over 70 out-of-the-box Integrations

    Our speed of innovation, deep vertical expertise, and global footprint reflect our commitment to ensure businesses everywhere can deliver better customer experiences across any industry, through any channel, resulting in higher customer satisfaction, cost savings and profitability. Talkdesk CX Cloud combines enterprise scale with consumer simplicity, delivering unprecedented advantages of speed, agility, reliability, and security. Talkdesk delivers solutions dedicated to specific verticals for Financial Services, Healthcare, and Retail. With the Talkdesk and AWS CCI collaboration, easily implement intelligent solutions that enhance self-service, agent assistance, and call analytics in your contact center.

    Talkdesk offers custom products, packages, EULAs, and private offers contact AWSmarketplace@talkdesk.com  for more information

    Highlights

    • Industry Innovator: We developed purpose-built industry solutions to provide industry-specific workflows, core system integrations, and intelligence built to understand industry language.
    • End-to-End solution: Access and view your customer engagement, workforce engagement, employee collaboration, AI & knowledge, and analytics and insights on a single unified platform.
    • Global Leader: We have launched over 70 innovations in 7 years, serve our customers in over 100 countries across 20 different industries, and rank #8 on the 2023 Forbes Cloud 100.

    Details

    Sold by

    Delivery method

    Deployed on AWS

    Unlock automation with AI agent solutions

    Fast-track AI initiatives with agents, tools, and solutions from AWS Partners.
    AI Agents

    Features and programs

    Buyer guide

    Gain valuable insights from real users who purchased this product, powered by PeerSpot.
    Buyer guide

    Financing for AWS Marketplace purchases

    AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
    Financing for AWS Marketplace purchases

    Pricing

    Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
    Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator  to estimate your infrastructure costs.

    36-month contract (1)

     Info
    Dimension
    Description
    Cost/36 months
    CX Cloud Essentials
    50 Users
    $135,000.00

    Additional usage costs (2)

     Info

    The following dimensions are not included in the contract terms, which will be charged based on your usage.

    Dimension
    Cost/unit
    Additional CX Cloud Essentials User
    $75.00
    Usage as incurred & defined in EULA/MSA section 6.3 (per minute)
    $0.01

    Vendor refund policy

    Payment obligations are non-cancelable and fees paid are non-refundable; quantities purchased cannot be decreased during the Service Term.

    Custom pricing options

    Request a private offer to receive a custom quote.

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    Legal

    Vendor terms and conditions

    Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .

    Content disclaimer

    Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.

    Usage information

     Info

    Delivery details

    Software as a Service (SaaS)

    SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.

    Support

    Vendor support

    For questions about Talkdesk products & services or to get in touch with a Talkdesk sales representative please contact awsmarketplace@talkdesk.com . For support questions on an existing Talkdesk solution please contact

    AWS infrastructure support

    AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.

    Product comparison

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    Updated weekly
    By Talkdesk
    By Genesys
    By Zendesk

    Accolades

     Info
    Top
    10
    In Contact Center
    Top
    10
    In Contact Center, CRM
    Top
    10
    In Contact Center, CRM, IT Business Management

    Customer reviews

     Info
    Sentiment is AI generated from actual customer reviews on AWS and G2
    Reviews
    Functionality
    Ease of use
    Customer service
    Cost effectiveness
    6 reviews
    Insufficient data
    Positive reviews
    Mixed reviews
    Negative reviews

    Overview

     Info
    AI generated from product descriptions
    Cloud Contact Center Platform
    AI-powered cloud platform with native applications for omnichannel engagement, customer experience analytics, and workforce management
    AI-Powered Agent Assistance
    Includes virtual agents, agent assist capabilities, AI trainer, and generative AI solutions for enhanced customer service interactions
    Omnichannel Engagement
    Supports multiple communication channels with streamlined workflows and comprehensive customer context for agents
    Integration Capabilities
    Provides over 70 out-of-the-box integrations with a shared data model, reporting, dashboards, and workflow automation
    Vertical-Specific Solutions
    Offers purpose-built industry solutions with specialized workflows and core system integrations for Financial Services, Healthcare, and Retail sectors
    Microservices Architecture
    Cloud-native platform built with microservices-based architecture enabling modular and scalable design
    Omnichannel Communication
    Supports unified customer interactions across multiple channels including voice, chat, email, and social platforms
    AI-Powered Analytics
    Integrated artificial intelligence capabilities for customer journey analytics and sentiment analysis
    API-First Development
    Open API development approach allowing flexible integration and customization of communication systems
    Experience Orchestration
    Advanced platform for connecting contextual interactions and delivering proactive, predictive customer engagement across marketing, sales, and service touchpoints
    Multi-Channel Support
    Provides support across web, social, mobile, messaging, live chat, email, and voice communication channels
    AI-Powered Customer Service
    Includes AI-powered bots and intelligent routing capabilities for automated customer interactions
    Agent Workspace Integration
    Centralized workspace with comprehensive customer context and over 1,200 pre-built integrations
    Knowledge Management
    Comprehensive knowledge base system for managing and organizing customer support information
    Real-Time Analytics
    Built-in real-time reporting and analytics tools for tracking and optimizing customer service performance

    Security credentials

     Info
    Validated by AWS Marketplace
    FedRAMP
    GDPR
    HIPAA
    ISO/IEC 27001
    PCI DSS
    SOC 2 Type 2
    No security profile
    -
    -
    No security profile

    Contract

     Info
    Standard contract
    No
    No
    No

    Customer reviews

    Ratings and reviews

     Info
    4
    1 ratings
    5 star
    4 star
    3 star
    2 star
    1 star
    0%
    100%
    0%
    0%
    0%
    1 AWS reviews
    |
    2462 external reviews
    Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
    Maria Isabel C.

    Taldesk: Customer Services

    Reviewed on Sep 30, 2025
    Review provided by G2
    What do you like best about the product?
    I love the copilot on Taldesk, it is a great help when dealing with customers with low voice or hard to understand. Also, allows you to multitask while caller is speaking, once call is over you can quickly recap with it
    What do you dislike about the product?
    Lately Taldesk has had some connectivity issues but nothing too bad. It was solved within a timely manner
    What problems is the product solving and how is that benefiting you?
    Well, Taldesk is one of the most important and relevant on our type of jod. It helps us to get connected with the callers and have a smooth conversation while solving their inquiries. It keeps track of the calls and brief notes.
    Anshu K.

    Talkdesk

    Reviewed on Sep 26, 2025
    Review provided by G2
    What do you like best about the product?
    Talkdesk is used to handle customer query and support over chat , voice and emails. we can also handle or make record or our customer support which are providing by our sypport who can use talkdesk .we can also provide support in manay language to our support.
    What do you dislike about the product?
    Some advanced features require a subscription, either monthly or annually, which makes it costly for our organisation. Additionally, it also needs a technical person to manage and integrate it with our calling software.
    What problems is the product solving and how is that benefiting you?
    We are able to support our organization with the help of Talkdesk because it offers assistance in multiple languages. This allows customers to receive support in their own language, which helps ensure they understand the information and leads to greater satisfaction. we also make record of support .
    Ayush S.

    Talkdesk: Call centre that actually works

    Reviewed on Sep 25, 2025
    Review provided by G2
    What do you like best about the product?
    First of all those who don't know about talkdesk. Talkdesk is a cloud based call center as a service provider. It is easy to use and UI is very comfortable. It has automation features like IVR, call routing which leads to reduce the manual work. It is easy to integrate with other tools. Analytics and reporting session gives better clarity. It also increases the customer support team performance.
    What do you dislike about the product?
    For some features it provide limited access .When adding features it is quite expensive.
    What problems is the product solving and how is that benefiting you?
    It customizes all details at one place which makes work more easy. It can integrates with any tool and CRM. It includes AI which makes work more easy. It also automates the IVR and call routing and all the things I got at one platform and mostly easy t use.
    Information Technology and Services

    Efficient,Scalable, and Insightful Contact Center Solution.

    Reviewed on Sep 22, 2025
    Review provided by G2
    What do you like best about the product?
    Ease of Use, Multi-Channel Support, Strong Integration, Advanced Analytics, Automation & AI, Scalability, and Security.
    What do you dislike about the product?
    Learning curve for advanced features and pricing.
    What problems is the product solving and how is that benefiting you?
    Talkdesk is allowing us to improve our customers Call Centre experience, with the enhanced features and advanced reporting.
    Ethan E.

    Talkdesk has empowered our contact center to grow and succeed

    Reviewed on Sep 21, 2025
    Review provided by G2
    What do you like best about the product?
    What I like best about Talkdesk is its intuitive and user-friendly interface. The UI is clean, well organized, and easy to navigate, which makes onboarding new team members much smoother. Everything feels accessible without being overwhelming, and important tools are just a click away.

    Another upside is the reliability and scalability of the system. Whether it’s handling higher call volumes or integrating with our other tools, Talkdesk has been dependable and flexible. This combination of ease of use and robust functionality really sets it apart.
    What do you dislike about the product?
    There are moments where reporting could be a bit more flexible. Certain metrics or views require manual adjustment to get the exact insights we need. These aren’t major issues, and overall Talkdesk support has been helpful when questions come up.
    What problems is the product solving and how is that benefiting you?
    Talkdesk helps us run a reliable and efficient contact center. It solves challenges around managing customer interactions, tracking performance, and scaling as we grow. With its AI tools and reporting, we save time, improve customer support, and make better business decisions.
    View all reviews