Sold by: Talkdesk
Deployed on AWS
Talkdesk is a global cloud contact center leader for customer-obsessed companies. Our automation-first solutions optimize the most critical customer service processes to deliver a better way to achieve great customer experiences.
Overview
At Talkdesk, we help enterprises improve customer service, increase efficiency, and grow revenue with an AI-powered cloud contact center platform that provides applications for omnichannel engagement, customer experience analytics, self-service, workforce engagement, and employee collaboration. All these applications are native on our open platform with a shared set of services including a common data model, reporting, dashboards, workflows, AI & automations for faster time-to-value and reduced TCO. An intuitive Single Pane of Glass, provides streamlined workflows and rich customer context that empowers agents to work more efficiently and effectively.
CX Cloud includes:
- Voice Engagement
- Studio & Routing
- Live & Explore Standard Reporting
- AI-Powered Virtual Agents, Agent Assist, and AI Trainer
- Generative AI Solutions
- Guardian Standard
- Connections Standard
- Studio Functions
- Guardian Standard
- API Access
- Knowledge Management
- Over 70 out-of-the-box Integrations
Our speed of innovation, deep vertical expertise, and global footprint reflect our commitment to ensure businesses everywhere can deliver better customer experiences across any industry, through any channel, resulting in higher customer satisfaction, cost savings and profitability. Talkdesk CX Cloud combines enterprise scale with consumer simplicity, delivering unprecedented advantages of speed, agility, reliability, and security. Talkdesk delivers solutions dedicated to specific verticals for Financial Services, Healthcare, and Retail. With the Talkdesk and AWS CCI collaboration, easily implement intelligent solutions that enhance self-service, agent assistance, and call analytics in your contact center.
Talkdesk offers custom products, packages, EULAs, and private offers contact AWSmarketplace@talkdesk.com for more information
Highlights
- Industry Innovator: We developed purpose-built industry solutions to provide industry-specific workflows, core system integrations, and intelligence built to understand industry language.
- End-to-End solution: Access and view your customer engagement, workforce engagement, employee collaboration, AI & knowledge, and analytics and insights on a single unified platform.
- Global Leader: We have launched over 70 innovations in 7 years, serve our customers in over 100 countries across 20 different industries, and rank #8 on the 2023 Forbes Cloud 100.
Details
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Features and programs
Buyer guide
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Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/36 months |
|---|---|---|
CX Cloud Essentials | 50 Users | $135,000.00 |
Dimension | Cost/unit |
|---|---|
Additional CX Cloud Essentials User | $75.00 |
Usage as incurred & defined in EULA/MSA section 6.3 (per minute) | $0.01 |
Vendor refund policy
Payment obligations are non-cancelable and fees paid are non-refundable; quantities purchased cannot be decreased during the Service Term.
Custom pricing options
Request a private offer to receive a custom quote.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Support
Vendor support
For questions about Talkdesk products & services or to get in touch with a Talkdesk sales representative please contact awsmarketplace@talkdesk.com . For support questions on an existing Talkdesk solution please contact
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
Top
10
In Contact Center
Top
10
In Contact Center, CRM
Top
10
In Contact Center, CRM, IT Business Management
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Cloud Contact Center Platform
AI-powered cloud platform with native applications for omnichannel engagement, customer experience analytics, and workforce management
AI-Powered Agent Assistance
Includes virtual agents, agent assist capabilities, AI trainer, and generative AI solutions for enhanced customer service interactions
Omnichannel Engagement
Supports multiple communication channels with streamlined workflows and comprehensive customer context for agents
Integration Capabilities
Provides over 70 out-of-the-box integrations with a shared data model, reporting, dashboards, and workflow automation
Vertical-Specific Solutions
Offers purpose-built industry solutions with specialized workflows and core system integrations for Financial Services, Healthcare, and Retail sectors
Microservices Architecture
Cloud-native platform built with microservices-based architecture enabling modular and scalable design
Omnichannel Communication
Supports unified customer interactions across multiple channels including voice, chat, email, and social platforms
AI-Powered Analytics
Integrated artificial intelligence capabilities for customer journey analytics and sentiment analysis
API-First Development
Open API development approach allowing flexible integration and customization of communication systems
Experience Orchestration
Advanced platform for connecting contextual interactions and delivering proactive, predictive customer engagement across marketing, sales, and service touchpoints
Multi-Channel Support
Provides support across web, social, mobile, messaging, live chat, email, and voice communication channels
AI-Powered Customer Service
Includes AI-powered bots and intelligent routing capabilities for automated customer interactions
Agent Workspace Integration
Centralized workspace with comprehensive customer context and over 1,200 pre-built integrations
Knowledge Management
Comprehensive knowledge base system for managing and organizing customer support information
Real-Time Analytics
Built-in real-time reporting and analytics tools for tracking and optimizing customer service performance
Validated by AWS Marketplace
FedRAMP
GDPR
HIPAA
ISO/IEC 27001
PCI DSS
SOC 2 Type 2
No security profile
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No security profile
Standard contract
No
No
No
Customer reviews
4
1 ratings
1 AWS reviews
|
2475 external reviews
Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
Verified User in Computer Software
Smart Contact Centre Tool That Grew With Us - With Some Customization Still Needed
Reviewed on Nov 15, 2025
Review provided by G2
What do you like best about the product?
The way routing, IVR and voice flows are handled feels surprisingly simple: we could set up rules like "VIP customer -> senior rep" or "mobile chat-only query -> minimal agent path" without needing a full workflow team. I appreciated how Talkdesk gives visibility to supervisors: real-time dashboards show agent status, call queues, average wait times - so we could intervene quickly instead of discovering issues post-mortem.
What do you dislike about the product?
Licensing becomes complex as you scale: when moving from a basic voice-only setup to omnichannel + co-pilot + workforce-management features, the cost model requires planning ahead to avoid surprise bills.
What problems is the product solving and how is that benefiting you?
With Talkdesk, we now have a unified agent desk: our agents handle voice, chat and SMS in one tool, use one dashboard, and the context stays with the customer across channel-hops, which means smoother hand-offs, less "tell me again what happened" moments and improved satisfaction. Real-time dashboards mean supervisors no longer wait for end-of-day reports, they see queue build up, slow agents, spike in wait-time, and can re-allocate or intervene immediately - our first-response times dropped and SLA breaches reduced.
Vishal J.
Bringing Structure to Customer Conversations, Minus a Few Setup Bumps
Reviewed on Nov 14, 2025
Review provided by G2
What do you like best about the product?
I really like how Talkdesk gives a Central command center for all customer calls inbound, outbound, routing, recordings, everything lives in one organized place. The call routing feels intelligent: once we set up rules, agents automatically get calls that much their skill level or language, so customer wait time os reduced. The quality of call recordings and transcripts is impressive - it helps us coach agents better and quickly verify what happened in a conversation.
What do you dislike about the product?
For smaller teams, the pricing may feel on the higher side, especially once you add on optional features like advanced analytics or workforce management. Custom reporting can feel slightly rigid unless you know exactly how to structure the data you want extracted.
What problems is the product solving and how is that benefiting you?
Now every call, note, and recoding is centralized, which means faster resolutions and more consistent support across agents. Supervisors get live visibility into queues and performance, so staffing and routing decisions are more data-driven.
Franck J.
Boosts Customer Engagement and Agent Performance with Powerful AI Insights
Reviewed on Nov 14, 2025
Review provided by G2
What do you like best about the product?
I like that Talkdesk has boosted customer engagements. This is made possible thanks to smooth communication as the tool supports channels such as voice, social media, and email.
In addition, I like that Talkdesk boosts agent performance as it automates many process and lets agent focus on what matters.
In addition, the AI features and analytics features provides our business with actionable insights and making decisions is easy backed with data and trends.
As the agents get real-time feedback and knowledge management, they perform better and efficiently.
In addition, I like that Talkdesk boosts agent performance as it automates many process and lets agent focus on what matters.
In addition, the AI features and analytics features provides our business with actionable insights and making decisions is easy backed with data and trends.
As the agents get real-time feedback and knowledge management, they perform better and efficiently.
What do you dislike about the product?
It meets all our needs as a cloud customer care platform. Effectively equipped and very intelligent.
What problems is the product solving and how is that benefiting you?
We use Talkdesk to communicate and offer support to our customers and it works well equipped at we not only solve customer issues but also boost engagement which is good for business It is effectiveness is credited to amazing AI features it offers.
Patricia C.
Talkdesk's Reliability Keeps Us Connected
Reviewed on Nov 04, 2025
Review provided by G2
What do you like best about the product?
Talkdesk is available almost all the time and comes with its own KPIs.
What do you dislike about the product?
We receive support through tickets, but we do not have an account manager to keep us informed about updates or news related to Talkdesk.
What problems is the product solving and how is that benefiting you?
Our call center operates online, so we don't have to be in the same location to receive our calls.
Computer Software
Talkdesk: Flexible, AI-Powered Support That Streamlines Customer Service
Reviewed on Oct 19, 2025
Review provided by G2
What do you like best about the product?
Talkdesk is an amazing platform, it is making customer support easier and more efficient. Talkdesk provides a lot of flexibility with it's cloud based software that means agents can work from anywhere. Also it has the great integration ability with other business tools so everything feels connected. The main best thing about it is that it's focus on AI and automation. They have some smart features that helps in streamlining the tasks.
What do you dislike about the product?
As far my experience with it, it's a great platform with an amazing features.
What problems is the product solving and how is that benefiting you?
Talkdesk help in solving problems of customer service space. It solved the issues of fragmentation of tools, as companies have separate system for email, phone support and customer data that creates inefficiencies and confusion. Talkdesk helps in bringing all these channels into one platform that helps agents to manage customer interaction and responder faster.