Zendesk Suite

What do you like best about the product?

Zendesk keeps all customer queries in one place, so support teams can reply faster and stay organised. Automation and tracking help make sure every customer gets the help they need.

What do you dislike about the product?

Zendesk takes time to setup nad learn properly. It also proves costly for small teams or advanced features.

What problems is the product solving and how is that benefiting you?

It keeps all customer messages organised and in one place, so nothing is missed. It help us reply faster and give better support with less effort.

What do you like best about the product?

Its breadth of channels coverage. We have our customer service reps team who communicates to customer on phone, WA , Emails and support tech and internal department on chat too.

Another positive point for us is its integration with multiple products

What do you dislike about the product?

It’s not really a dislike, but the high initial cost and the learning curve for a new team could be a deterrent to adoption.

What problems is the product solving and how is that benefiting you?

We use Zendesk for our customer service team to support our customers. Tickets get assigned automatically based on the blueprint you set in the portal, so they go to the right department. Customer responses are visible in the portal as well, which helps the team track the full history.

What do you like best about the product?

I work as a Dietician & Nutritionist, manage a homeopathy clinic, and also create health education content. I recently started using Zendesk for Customer Service to manage patient support queries and diet plan follow-ups.
What I like most is how easy it is to start using. I did not need any technical setup to begin. I was able to create tickets, reply to patients, and track follow-ups in one place from the first day. Even as a new user, the interface feels simple and clean, so I could understand basic things quickly. Customer care is Quick.

Zendesk helps me keep all patient questions, replies, and follow-ups organized. Earlier, patient queries were coming on WhatsApp and email, and it was hard to track everything. Now I can see the full conversation history in one place. This helps me reply properly and not miss any patient message.
I also like the ticket status system. I can keep a ticket open or pending while waiting for a patient’s reply. This helps me remember which patients need follow-up and which cases are still in progress. Assigning tickets to myself and seeing all open tickets in one list makes daily clinic support work more organized.

The tagging option is useful for my work. I can add tags like diet follow-up or patient query, which helps me quickly understand what the ticket is about. This is helpful when I have multiple patient questions on the same day.
Email support is another feature I find useful. I can manage patient queries coming through email as tickets instead of handling them separately. This saves time and keeps everything in one system.

I also find the overall workflow helpful. Creating a ticket, replying to the patient, adding notes for follow-up, and changing the ticket status makes the support process feel more professional. The number of features is good for small clinic support work, and I do not feel it is too complicated for basic daily use.

I use Zendesk regularly during clinic hours to manage patient questions related to diet plans, follow ups, and general guidance after consultation. Even though I recently started using it, it already helps me keep my support work more structured and organized.

What do you dislike about the product?

There is not much to dislike about Zendesk for Customer Service for my daily clinic support work. As a new user, the interface feels a little busy in the beginning and takes some time to understand. There are many options on the screen, so it can feel slightly confusing at first. Basic setup is easy, but learning all options takes a little time. Apart from this, it works smoothly for managing patient queries and follow ups.

What problems is the product solving and how is that benefiting you?

Zendesk for Customer Service is solving the problem of unorganized patient communication for my clinic work. Earlier, patient questions and diet follow-ups were coming on WhatsApp and email, and it was hard to track everything properly.
Now I can manage all patient queries in one place as tickets. I can see the full conversation history, reply clearly, and keep track of which patients need follow-up. This helps me avoid missing any patient message.

The ticket status system helps me remember which cases are still pending and which ones are already handled. This makes daily support work more organized during busy clinic hours.
It also helps me keep records of diet plan clarifications and post-consultation guidance in one system, which is useful for future reference.
Overall, Zendesk helps me save time, reduce confusion, and handle patient support in a more structured and professional way, even though I recently started using it.

What do you like best about the product?

It makes it easy to manage support tickets, keep track of conversations, and collaborate with my team all in one place.

What do you dislike about the product?

It can get expensive as you add more features, and some settings take a while to configure properly. Overall, it’s not always as quick or straightforward to set up as I’d like.

What problems is the product solving and how is that benefiting you?

It centralizes customer support, helps improve response times, and provides clearer visibility into ticket status as well as overall performance.

What do you like best about the product?

It’s a tool that offers multiple options for handling client requests, such as tickets, calls, and chats. We mainly use tickets, but it still seems like a good option overall and a potentially useful tool for service areas.

What do you dislike about the product?

Sometimes the information isn’t fully documented. The forums do have responses, but it would be great if the official documentation included more details and covered more topics.

What problems is the product solving and how is that benefiting you?

This solves how clients can raise support requests and access documentation about the company’s products.