Intuitive, full service support platform
What do you like best about the product?
I love that it’s a Support platform, through and through. It’s not a Frankenstein system that has tried to branch off and do a million other things. Because of their focus on the market they serve, the product continues to be improved and advanced.
What do you dislike about the product?
I don’t have any downsides. The product has come SO far in the last several years!!
What problems is the product solving and how is that benefiting you?
It allows us to hear from customers and serve them in a multitude of different ways - chat, email, phone, web, etc.