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User friendly Ticketing system
What do you like best about the product?
Is is user friendly with AI for integrating multi-channel support.
It take like 45 hours to implement. It has great customer support and users happy to use it 100% of the time. It has a lot of interesting features to use.
It take like 45 hours to implement. It has great customer support and users happy to use it 100% of the time. It has a lot of interesting features to use.
What do you dislike about the product?
That some applicationa are not on market place you then need to develop by yourself for integrations.
What problems is the product solving and how is that benefiting you?
It solving ticket assigning to agents and benefiting me to work on one platform to resolve tickets faster with automations.
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Limited Features, Heavy Reliance on Custom Code, and Difficult to Administer
What do you like best about the product?
Respected name, plethora of integrations available, and part of a wide ecosystem of products.
What do you dislike about the product?
Brands feature is half-baked and inconsistent. Agent interface is clumsy and inefficient. User interface offers almost no useful purpose without extensive custom code modification.
Customization and branding is entirely code-dependent, and many key touch points for customers offer zero customization ability, namely user login.
Customization and branding is entirely code-dependent, and many key touch points for customers offer zero customization ability, namely user login.
What problems is the product solving and how is that benefiting you?
It was intended to ease workflows; unify sales, implementation, and support teams; and improve the customer experience.
It has failed to meet any of those expectations in fantastic fashion.
It has failed to meet any of those expectations in fantastic fashion.
Zendesk makes Tech Support straightforward and organized
What do you like best about the product?
Zendesk has an incredible ability to create living documents centered around the customer, keeping track of all communications and notes regarding their issue.
What do you dislike about the product?
For our business in particular, everything is centered around Organizations being the focal point of contact, and in Zendesk it can be hard to keep communications with multiple contacts from the same organization from becoming a bit of a mess.
What problems is the product solving and how is that benefiting you?
Zendesk Support is solving our need for a ticketing system that allows multiple employees to easily become up-to-date on one issue and pick up where the other left off. It is also our Support wiki knowledgebase.
Initial software great, but lack of features despite repeated suggestions frustrates
What do you like best about the product?
Simple to set up and train out to end users
What do you dislike about the product?
No BCC option, for over 4 years, despite numerous suggestions on their forums.. they dont take customer suggestions into account for any future development
What problems is the product solving and how is that benefiting you?
We had not used a Support suite previously, it offers good reporting and ease of use
Zendesk is a great software to manage contact form requests
What do you like best about the product?
I use Zendesk to manage our contact us form. It functions as a ticketing system, allowing us to categorize incoming emails by topic and assign them to the appropriate team members. This streamlines the process and makes handling inquiries much more efficient.
What do you dislike about the product?
Sometimes, we receive tickets marked as suspended, even though some of them shouldn't be.
What problems is the product solving and how is that benefiting you?
It helps us manage a high volume of tickets and distribute them among the team.
Zendesk admin experience
What do you like best about the product?
It can allow you to customise your support system with a lot of automations, which results in a smart support system.
What do you dislike about the product?
I think that is not very user friendly, there can be more instructions within the platform, rather than going to the help center all the time hoping to find an answer.
What problems is the product solving and how is that benefiting you?
It provide us an all in one latform to design and manage our customer support system, this simplifies our customer support solutions.
Great for running a helpdesk
What do you like best about the product?
- Integration with other platforms (e.g. JIRA)
- Quick backend interface
- Great search
- User roles/levels
- Customizable fields
- Quick backend interface
- Great search
- User roles/levels
- Customizable fields
What do you dislike about the product?
- Setting up triggers can be clunky
- UI can sometimes get messy
- UI can sometimes get messy
What problems is the product solving and how is that benefiting you?
Providing a seamless helpdesk platform for our large customer base. This saves us time and helps our clients.
A good CRM to maintain customer data.
What do you like best about the product?
We can merge the tickets, search the customers details, it is very informative tool which help us to resolve the customer's issue.
What do you dislike about the product?
Some times tickets will not get opeped, rest is okay.
What problems is the product solving and how is that benefiting you?
It help us to track the customer's complaint and communicate with internal groups and resolve the issue.
Great customer supporting system
What do you like best about the product?
It has everything needed to connect with customers
What do you dislike about the product?
Cost increase is something we cant copup with
What problems is the product solving and how is that benefiting you?
Organized resolution of customer complaints. Every customer complaints are in one place and getting tracked, properly resolved. Also have configured live chat and KB for customer complaint resolution and self service.
Virtual support system within a company
What do you like best about the product?
Customers, Prospective clients, Vendors and employees all can be integrated at one place. All These features are extensively used and the framework of slack, call , sometimes social media buttons are very useful.
Usability is very high at different levels, majorly helpful for calling agent /support team
the concised modality of zendesk is really helpful
Usability is very high at different levels, majorly helpful for calling agent /support team
the concised modality of zendesk is really helpful
What do you dislike about the product?
Auto emails are very similar and they need to improved customized auto email message. I sense the customer support is good in US hours, may not be in APAC hours
What problems is the product solving and how is that benefiting you?
We use it for sales CRM, payment schedule is significantly well manged. Zendesk usability had been managing and organizing these conversations at one go. I am assuming the customer/client can find a real time solution rather than when the resource log in and respond to vendor/client query. This is really helpful
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