Good CRM
What do you like best about the product?
It’s quick to learn how to use the support features making onboarding new agents easy. They have a wide variety of products to support different channels
What do you dislike about the product?
Zendesk Explore, their reporting feature, is not intuitive and leaves a lot to be desired. You can spend hours trying to configure attributes in the right way and end up with a clunky report that still isn’t quite right
What problems is the product solving and how is that benefiting you?
Very easy to manage tickets within our team of agents