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It is easy to use
What do you like best about the product?
You can dial right away. It can call worldwide. We use it 8 hours daily.
What do you dislike about the product?
Under Interaction Analytics. When using the search option. Sometimes names were misspelled. Using the feature Interaction ID under Search.
What problems is the product solving and how is that benefiting you?
The ease of dialing plus calls are recorded. Sometimes it would give you the caller ID.
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Hardcore Unified Contact Center
What do you like best about the product?
What a beautiful, full featured product. The title might imply a complex, hard to use or manage call center. But 30+ years of implementing, managing and using other products in the industry versus this product, shows me what inovation is all about.
Everything from media flow design, ease of implementation, administration to even agent use, is taken to the next level. And welcome AI driven context and other gound breaking features, including the Ease of Integration to your favorite CRM and other 3rd party products!
And I haven't mentioned customizable Dashboards and many, many reports that we frequency use. We have seen our Customer Support KPI's rocket as we encounter happy customers.
Everything from media flow design, ease of implementation, administration to even agent use, is taken to the next level. And welcome AI driven context and other gound breaking features, including the Ease of Integration to your favorite CRM and other 3rd party products!
And I haven't mentioned customizable Dashboards and many, many reports that we frequency use. We have seen our Customer Support KPI's rocket as we encounter happy customers.
What do you dislike about the product?
The only con that comes to mind is a cradle to grave report.
What problems is the product solving and how is that benefiting you?
Our Talkdesk experience has been enhanced, using the SNOW contact lookup integration.
We also implemented Queue CallBack which allows a caller to hangup without loosing their place in the queue.
We also implemented Queue CallBack which allows a caller to hangup without loosing their place in the queue.
Customizable packages & features! Easy.
What do you like best about the product?
This group is highly professional, dependable, and knowledgeable.
What do you dislike about the product?
I have had a wonderful experience working with Talkdesk.
What problems is the product solving and how is that benefiting you?
Omni-Channel voice, chat, SMS, and email support for our organization
Flexible platform that's easy to use
What do you like best about the product?
Very easy to set up and train agents on. Can be used through browser or app.
What do you dislike about the product?
Nothing so far. I haven't used this platform previously but it was easy to learn.
What problems is the product solving and how is that benefiting you?
Being able to address customer issues quickly and easily.
Most reliable platform!!
What do you like best about the product?
I have been using talk desk very frequently whenever it comes to best customer service provider I think talkdesk is the most valuable platform to rely on. It has really enhanced it's customer service, I love how efficiently and quickly they are handling things and providing the best service that is possible
What do you dislike about the product?
Everything is perfect as far but I really don't like at times which shows all lines are busy and service provider is not available, it really creates hustle for me, apart from this it's a good service provider, I would highly recommend talkdesk.
What problems is the product solving and how is that benefiting you?
Talkdesk has really improved and is doing great work in speed most of the times my whatever problems are there are solved in minutes
Best customer service provider!!
What do you like best about the product?
It is the best customer service platform. I have been using this platform recently and I amreally astonished with the quality of service talkdesk is providing on multiple platforms they seems to have a big team working behind which is doing great work. One thing that I have encountered is they have smooth and easy way to solve problems which is very customer-friendly. Thanks Talkdesk for this service I would highly recommend this to all.
What do you dislike about the product?
Not very often but yeah at times I face lag in service provider, may be this is because of ample of requests going on, on which providers is busy solving and managing problems but I really wish this should also be solved.
What problems is the product solving and how is that benefiting you?
The ease of accessibility. I really like how efficiently it is working and solving all my problems which me and maybe all of us must be facing.
Talkdesk is a simple way of receiving customers calls
What do you like best about the product?
Allows me to take calls with customers easily and the options to transfer and listen to other calls are great for customers and training. The customer support opportunities is also great. It integrates with zendesk really well.
What do you dislike about the product?
Page layout is sometimes a bit messy but great once customised.
What problems is the product solving and how is that benefiting you?
It solves complexity issues with making calls and simplifies the income of calls.
Talkdesk on a whole is very good and has very few issues.
What do you like best about the product?
Talkdesk is very useful with the many features, is very easy to use and quick to get used to using.
What do you dislike about the product?
Some crashes and features such as exchange tokens not working.
What problems is the product solving and how is that benefiting you?
Helping stay in contact with customers with easy emails being sent and keeping record of all interactions previously had with customers.
Very helpful software
What do you like best about the product?
I like the ease of using Talkdesk, it's very easy to understand and introduce to new agents. We utilise talkdesk everyday to make and receive calls with customers so it is important for us to have a software that works well. It also has a lot of features for reviewing SLAs for the agents and the number of calls etc they have taken throughout the day. It also works well with our other ticket softwares like Zendesk.
What do you dislike about the product?
I have experienced quite a few technical issues when using Talkdesk, like not being able to pause the call recording which means I have to call the customer back as part of some of our processes which requires the recording to be paused. Additionally, sometimes there is no option to place a customer on hold before transferring which can lead to awkward interactions.
What problems is the product solving and how is that benefiting you?
Talkdesk allows us to take calls from customers which ensures we can provide the best possible customer service.
Nice Telecalling/Conferencing tool
What do you like best about the product?
Ease of access
User-friendly interface
Voice Quality for calls
User-friendly interface
Voice Quality for calls
What do you dislike about the product?
NA.
Honestly there is nothing specific I have disliked about this product
Honestly there is nothing specific I have disliked about this product
What problems is the product solving and how is that benefiting you?
Easy for handling large number of calls in a support environment like Zscaler.
User friendly interface and very easy to learn
Call routing feature
User friendly interface and very easy to learn
Call routing feature
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