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Lots still to come
What do you like best about the product?
The system can literally house almost all customer service requirements if some enhancements can be made.
What do you dislike about the product?
There are delays in service depending on the continent that you are working from.
What problems is the product solving and how is that benefiting you?
They are currently working on enhancing their chat capabilities and metrix measurements - these will help in measuring productivity and the customer experience in general.
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From Zero to Hero with Talkdesk
What do you like best about the product?
TD is very inuitive and was well accepted by our agents without hours of training. The implementation was quite easy due to low code / no code, and with the help of TD's customer support, we went through very quickly.
Good integration in the Salesforce Ecosystem as well.
Good integration in the Salesforce Ecosystem as well.
What do you dislike about the product?
The fact, that you cannot create your own report without paying for an extra licence, is not understandable.
What problems is the product solving and how is that benefiting you?
We have now full transparency of all the routings and where problems might occur. The routing itself is now way more tailored to our customers' needs.
Flexible and Accessible Telephone Communications Platform
What do you like best about the product?
Ease of use for end users is the main thing I like about TalkDesk. It's a massive step up from our previous system, which makes TalkDesk look like it's from the future!
What do you dislike about the product?
Nothing so far. It goes above and beyond our previous system.
What problems is the product solving and how is that benefiting you?
Talk Desk helps our 20,000+ healthcare staff and clients to connect with our office teams.
It allows us to build out detailed flows to plan the route of a caller, so that it is answered by the most appropriate agent.
It allows us to build out detailed flows to plan the route of a caller, so that it is answered by the most appropriate agent.
Powerful and easy to use tool
What do you like best about the product?
Talkdesk is a powerful tool that we use daily to organize our call centre and support seven different languages. With Talkdesk, you can build flows for different scenarios and upload IVR messages without needing to know how to code. This makes it easy to create different scenarios and activate them when needed, such as during peak times.
We also appreciate the wide range of statistics that Talkdesk provides. Being able to see real-time statistics helps us manage our workflow and allows agents to exercise self-control.
If anything is unclear or if we need any assistance, Talkdesk support is always available and ready to help. We are always pleasantly surprised by how quickly their customer support team responds.
We also appreciate the wide range of statistics that Talkdesk provides. Being able to see real-time statistics helps us manage our workflow and allows agents to exercise self-control.
If anything is unclear or if we need any assistance, Talkdesk support is always available and ready to help. We are always pleasantly surprised by how quickly their customer support team responds.
What do you dislike about the product?
Sometimes, it can be difficult to understand the origin of specific statistical metrics without the ability to customize metrics.
What problems is the product solving and how is that benefiting you?
It allows us to have different flows for the custom needs of each language we support. We have prepared a flow for the main issues, and we can react quickly when the situation occurs. Recorded IVR messages help to deflect a large part of the incoming flow during the peaks.
Amazing and impactful call center management system
What do you like best about the product?
Its automatic call distributor facilitates swift connections between customers and agents.
What do you dislike about the product?
There was no least feature, everything has been helpful so far.
What problems is the product solving and how is that benefiting you?
Efficient handling of digital support tickets improved sales response time and activity transparency.
You will be happy with Talkdesk!
What do you like best about the product?
I love the customer support provided by Talkdesk. You will actually get connected with a live person who will look into your issue or question and provide support right away.
What do you dislike about the product?
One downside about Talkdesk is the AI Model for call transcription - it seems to provide the wrong Language & poor results.
What problems is the product solving and how is that benefiting you?
We enjoy the trascribing of phone calls when it works, it helps. The reporting is nice too.
Does a lot
What do you like best about the product?
The possibilities within talkdeks are emense. A lot of intergrations to pull date from different sources into 1 pane of glass. Ai as well is big thing to be able to use self service and deflect phone calls.
Implemetation of Talkdesk was easy. for us it was to move Voice over and then intorduce all the extra features.
Implemetation of Talkdesk was easy. for us it was to move Voice over and then intorduce all the extra features.
What do you dislike about the product?
Not really to do with talkdesk but their carrirs in Europe can be a bit flaky wth service drop outs. But I know TalkDesk are working to mitigate this
What problems is the product solving and how is that benefiting you?
We will once we get sign off from the business go down a chat and Whatsapp route so custmers can check on their repair or bok an appointment in without the need for a phone call
Reliable and customizable
What do you like best about the product?
Customizability with Studio and Live. Studio allows us to create flows most suited to our company's needs. Live allows everyone working with the platform to see the metrics they need to perform well within the team. Also, customer support is swift to respond.
What do you dislike about the product?
A while ago when we were experiencing issues with the quality of calls, we were disappointed with the lack of solutions provided or action taken from support's side.
The knowledge base is a bit scattered and the search engine is not always providing relevant information.
The knowledge base is a bit scattered and the search engine is not always providing relevant information.
What problems is the product solving and how is that benefiting you?
Talkdesk is a tool used to solve customer support queries via phone.
Exceeded Expectations!
What do you like best about the product?
Implementation went much easier than expected, enabling us to meet our aggressive timeline. Since launching Talkdesk, we've improved our Answer Rate by 4%, which is better than expected. Integrations possabilities seem endless, as we are continuing to find ways that the platform can drive improved customer experience and efficency.
What do you dislike about the product?
Talkdesk provides so much data in the way of default dashboards and reports along with the ability to create customer reporting, but it's a little difficult to navigate.
What problems is the product solving and how is that benefiting you?
Our primary reson for moving to Talkdesk was because of the Workforce Management feature. This tool has enabled us to better manage our staffing, improve our Answer Rate and ultimate book more appoitments leading to increased revenue.
Good Comtact Center Solution, lacks WFM software
What do you like best about the product?
Talkdesk makes taking calls simple for agents. As and admin making updates is an ease in the Call flow iwith studio.
What do you dislike about the product?
When iddues arise it takes the talkdesk team a long time to find a resolution for it.
What problems is the product solving and how is that benefiting you?
Talkdesk has helped us bring Ai into your call flow resulting in calls being deflected so our agents be more productive.
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