Talkdesk
TalkdeskExternal reviews
2,499 reviews
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It's been really helpful, and easy to use. And connectivity is really good too.
What do you like best about the product?
Ease of use is there. Conn CTS real easy and voice clarity is amazing.
What do you dislike about the product?
Sometimes it's a bit slow. Lags are there but, overall it's a good experience but, could be made better by making it more user-friendly. That's all I would recommend.
What problems is the product solving and how is that benefiting you?
Connecting without issues wasn't possible as there weren't many options. But, with talk desk it's so easy.
Talkdesk has made work life easier.
What do you like best about the product?
Talkdesk provides a very user-friendly platform to connect with clients/customers with a smooth process and accessible features to help all business needs. It makes work-life much easier.
What do you dislike about the product?
Compatibility with some ios versions is not accessible; thus, using URL becomes mandatory. I would want its access on all ios versions for easy installation and usage.
What problems is the product solving and how is that benefiting you?
Talkdesk is solving the problem of hassle-free connectivity with customers across the globe, thus making it easier for revenue-generating businesses to increase.
Talkdesk offered me an excellent solution for calling
What do you like best about the product?
Talkdesk has great connectivity. The calls are connected instantly. The feature to use an external device is a godsend and helps a lot. The access to call logs is helpful and also you can see the calls you've missed in a list. Call monitoring and call listening is a great future and it helps to listen to your own calls and assess. The callback scheduling is of great help too and the widget pop up is excellent.
What do you dislike about the product?
Not applicable as the experience of using talkdesk was amazing and it really helped me with my calling. There is literally no downside as of now. The connectivity is excellent.
What problems is the product solving and how is that benefiting you?
The connectivity issue was a huge problem and talkdesk is great at instant connectivity. It benefited me as I could speak with my prospects and it helped me in increasing my conversion rate a lot.
EXPERIENCE WAS GOOD
What do you like best about the product?
CONNECTIVITY IS GOOD, AND VOICE QUALITY IS ALSO OK
What do you dislike about the product?
Dailing NUMBERS COME UNDER SPAM for customers.
What problems is the product solving and how is that benefiting you?
Basically, I am using it for connecting to the international customers
Streamline with your Business with an Effortless Phone System
What do you like best about the product?
This aids to provide and deliver better service by giving crucial context details/information about a customer as soon as the call is received. Talkdesk has easy-to-use access to users which helps reduce agents' time to resolution and tailor customers' experience.
What do you dislike about the product?
Talkdesk though rarely, still experiences technical issues which need to be addressed. Examples are delayed ticket generation and automation. However, their customer support is fast and reliable when these cases happen. They also provide alternatives while the concerns are still being addressed. All in all, it does not affect the overall handling of customer concerns.
What problems is the product solving and how is that benefiting you?
Talkdesk simplifies access to member and customer information, accelerating issue resolution. Moreover, its user-friendly interface empowers your CX representatives to effortlessly utilize it.
Future call centers will employ talkdesks
What do you like best about the product?
The best thing about Talkdesk is seeing the big picture regarding reporting. We have accurate call volume data for all lines, which helps us determine who on the team is occupied and who could benefit from additional assistance. The recordings are also beneficial because we can identify when a customer isn't providing us with the whole story or is unclear, so we can then clarify the situation. Hence, there is a common understanding moving forward.
What do you dislike about the product?
I wouldn't say I like the reporting section of Talkdesk. It is difficult to understand and use, with steep learning curves and odd restrictions (such as the inability to filter real-time information on dashboards and the limitation of edit mode filters to ring groups rather than individual agents). I think Talkdesk would be an ideal telephone service if these problems could be resolved or improved.
What problems is the product solving and how is that benefiting you?
The problem is that Talkdesk has proven to be highly beneficial regarding the number of calls and the flow of calls. As a result, we can modify agent schedules rapidly in response to changing business requirements.
Feedback for talkdesk
What do you like best about the product?
Voice quality is very good,user friendly, easy to download call recording
What do you dislike about the product?
Mobile app is not working and the difficult to use
What problems is the product solving and how is that benefiting you?
To communicate with customer all around the world and resolve the issue
One app has all the tools you need to help you.
What do you like best about the product?
As an Insurance Agent, I appreciate how talkdesk provides me with many call reporting alternatives and how beneficial area code presence is.
What do you dislike about the product?
You cannot replicate dashboards with your profile, and occasionally data is missing when selecting dashboard filters, so you cannot be sure of 100 percent correctness.
What problems is the product solving and how is that benefiting you?
Creating reports and customized dashboards is advantageous, as it allows managers to monitor the productivity of their staff. It has the high audio quality and can record calls—a significant change.
Excellent Software for Bussiness
What do you like best about the product?
Talkdesk app is very useful for calling the customers. One of the good option is that Talkdesk is available to be used on the phone and connectivity with the Talkdesk server is awesome as we receive the call within seconds once the call request is raised.
What do you dislike about the product?
I have not come across anything that can be disliked about this Software. It should have that re-dial option so that we can re-dial instead of typing the number all again.
What problems is the product solving and how is that benefiting you?
It helps me connect with people all over the world, it is safe as we have the call recording to share if required, and no personal number gets shared with the caller.
Smooth Connectivity
What do you like best about the product?
Easy connectivity. The recording is clear to hear on both ends. The dial pad to change the country section with the phone code and simple settings in the call bar are easy to use.
What do you dislike about the product?
Everything is pretty good and there is no drawback as of yet.
What problems is the product solving and how is that benefiting you?
Easy and faster connectivity to access calls. Crystal clear recording. Quality check becomes hassle-free. Self-analysis of daily checks with reports is easy to manage.
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