Sold by: Talkdesk
Deployed on AWS
Talkdesk is a global cloud contact center leader for customer-obsessed companies. Our automation-first solutions optimize the most critical customer service processes to deliver a better way to achieve great customer experiences.
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Overview
At Talkdesk, we help enterprises improve customer service, increase efficiency, and grow revenue with an AI-powered cloud contact center platform that provides applications for omnichannel engagement, customer experience analytics, self-service, workforce engagement, and employee collaboration. All these applications are native on our open platform with a shared set of services including a common data model, reporting, dashboards, workflows, AI & automations for faster time-to-value and reduced TCO. An intuitive Single Pane of Glass, provides streamlined workflows and rich customer context that empowers agents to work more efficiently and effectively.
CX Cloud includes:
- Voice Engagement
- Studio & Routing
- Live & Explore Standard Reporting
- AI-Powered Virtual Agents, Agent Assist, and AI Trainer
- Generative AI Solutions
- Guardian Standard
- Connections Standard
- Studio Functions
- Guardian Standard
- API Access
- Knowledge Management
- Over 70 out-of-the-box Integrations
Our speed of innovation, deep vertical expertise, and global footprint reflect our commitment to ensure businesses everywhere can deliver better customer experiences across any industry, through any channel, resulting in higher customer satisfaction, cost savings and profitability. Talkdesk CX Cloud combines enterprise scale with consumer simplicity, delivering unprecedented advantages of speed, agility, reliability, and security. Talkdesk delivers solutions dedicated to specific verticals for Financial Services, Healthcare, and Retail. With the Talkdesk and AWS CCI collaboration, easily implement intelligent solutions that enhance self-service, agent assistance, and call analytics in your contact center.
Talkdesk offers custom products, packages, EULAs, and private offers contact AWSmarketplace@talkdesk.com for more information
Highlights
- Industry Innovator: We developed purpose-built industry solutions to provide industry-specific workflows, core system integrations, and intelligence built to understand industry language.
- End-to-End solution: Access and view your customer engagement, workforce engagement, employee collaboration, AI & knowledge, and analytics and insights on a single unified platform.
- Global Leader: We have launched over 70 innovations in 7 years, serve our customers in over 100 countries across 20 different industries, and rank #8 on the 2023 Forbes Cloud 100.
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Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/36 months |
|---|---|---|
CX Cloud Essentials | 50 Users | $135,000.00 |
Dimension | Description | Cost/unit |
|---|---|---|
Additional CX Cloud Essentials User | Additional CX Cloud Essentials User | $75.00 |
Usage as incurred & defined in EULA/MSA section 6.3 (per minute) | Usage as incurred & defined in EULA/MSA section 6.3 (per minute) | $0.01 |
Concurrent License Overages | Concurrent Online Agents Above Number of Paid Licenses | $0.01 |
Vendor refund policy
Payment obligations are non-cancelable and fees paid are non-refundable; quantities purchased cannot be decreased during the Service Term.
Custom pricing options
Request a private offer to receive a custom quote.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Support
Vendor support
For questions about Talkdesk products & services or to get in touch with a Talkdesk sales representative please contact awsmarketplace@talkdesk.com . For support questions on an existing Talkdesk solution please contact
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
Top
10
In Contact Center
Top
10
In Contact Center, CRM
Top
10
In Contact Center, CRM, IT Business Management
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Omnichannel Engagement Platform
Native omnichannel engagement applications including voice engagement, studio and routing capabilities for customer interactions across multiple channels
AI-Powered Automation
AI-powered virtual agents, agent assist, AI trainer, and generative AI solutions for automating customer service processes and enhancing agent capabilities
Unified Analytics and Reporting
Integrated customer experience analytics with live and explore standard reporting, dashboards, and workflows accessible through a single pane of glass interface
Workforce and Knowledge Management
Workforce engagement management, employee collaboration tools, and knowledge management capabilities with over 70 out-of-the-box integrations
API Access and Extensibility
API access and open platform architecture with a common data model enabling custom integrations and extensions
Omnichannel Communication Platform
Unified communications across voice, chat, email, and social channels with cloud-based contact center software.
AI-Powered Customer Journey Analytics
Sentiment analysis and customer journey analytics capabilities to deliver proactive, predictive, and hyper-personalized experiences across channels.
Microservices-Based Architecture
API-first development with microservices-based architecture built on AWS enabling rapid innovation and agility.
Workforce Engagement Management
Advanced tools for workforce engagement management to optimize employee productivity and engagement.
Composable CX Platform
All-in-one composable platform with productized capabilities including Core, Digital, AI, and WEM components with marketplace and ecosystem integration.
Multi-Channel Support
Support delivery across web, social, mobile, messaging, live chat, email, and voice channels
Unified Agent Workspace
Centralized workspace for managing and responding to customer interactions with complete customer context and access to 1,200+ pre-built integrations
AI-Powered Automation
Built-in AI-powered bots, routing, and workflows to automate repetitive tasks and optimize business processes
Knowledge Management
Knowledge management system for organizing and accessing customer service information
Real-Time Analytics and Reporting
Built-in analytics and real-time reporting capabilities for monitoring performance and business optimization
Validated by AWS Marketplace
FedRAMP
GDPR
HIPAA
ISO/IEC 27001
PCI DSS
SOC 2 Type 2
No security profile
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No security profile
Standard contract
No
No
No
Customer reviews
Kajal H.
Empowers Customer Connection with Ease
Reviewed on Mar 17, 2026
Review provided by G2
What do you like best about the product?
I take calls easily with Talkdesk and it lets me connect to customers effortlessly, call back, and see which calls I missed. I really like the feature of recording calls, and I also find the dashboard beneficial. The initial setup of Talkdesk was easy.
What do you dislike about the product?
Sometimes the dashboard is delayed.
What problems is the product solving and how is that benefiting you?
I use Talkdesk to easily connect with customers, call back effectively, and track missed calls.
Adalberto B.
Useful tool to manage customer service
Reviewed on Mar 16, 2026
Review provided by G2
What do you like best about the product?
It is easy to use once a person masters it, it has a good interface that helps manage daily work in a simple way.
What do you dislike about the product?
Some features require time to learn how to work with Talkdesk.
What problems is the product solving and how is that benefiting you?
Help keep all customer interactions more organized and make the support team's work easier. It also makes it simpler to track what is happening in customer service.
Tyler B.
Failed Promises, Frustrating Experience
Reviewed on Mar 16, 2026
Review provided by G2
What do you like best about the product?
I like the prospect of the advanced features Talkdesk discussed during the sales process.
What do you dislike about the product?
The sales team is seriously lagging. The app has limited functionality, and we couldn't use it with our sales team initially, so we had to revert to AT&T lines. Getting things resolved took nearly a year. We've been trying to add the navigator system for over 5 months with no results yet. Customer service and company culture are issues; we feel like we don't matter even though we're spending a lot on the system. The initial setup was a nightmare.
What problems is the product solving and how is that benefiting you?
Talkdesk creates problems rather than solving them. We moved to Talkdesk for its advanced features, but they were not delivered, causing functionality issues. The setup was a nightmare, and customer service makes us feel undervalued.
Adam B.
Versatile Omnichannel Support with Powerful Routing, Analytics, and Integrations
Reviewed on Mar 02, 2026
Review provided by G2
What do you like best about the product?
Talkdesk is versatile in handling all communication that entails customers, from emails, calls, social messages and even chats
The platform has a powerful call routing solution, which ensure the right agent receives the call
Talkdesk is magnificent in conducting detailed analysis, more so on call volume, customer satisfaction and performance to guide the management on how to improve their customer services
Talkdesk is seamless in connecting with tools like Zendesk, Salesfore, among other for easy customer contact access
The platform has a powerful call routing solution, which ensure the right agent receives the call
Talkdesk is magnificent in conducting detailed analysis, more so on call volume, customer satisfaction and performance to guide the management on how to improve their customer services
Talkdesk is seamless in connecting with tools like Zendesk, Salesfore, among other for easy customer contact access
What do you dislike about the product?
Talkdesk has price rates that are above the competitors, a challenge that leads to people shifting from the app
The platform has challenges like call drops and sluggish performance, a challenge reduces the dependability of this app
The platform has challenges like call drops and sluggish performance, a challenge reduces the dependability of this app
What problems is the product solving and how is that benefiting you?
Talkdesk ensures all calls from customers are attended on time, with friendly and helpful feedback or response
The platform creates versatile call routing solutions and this connects the right agents with clients
The platform combines multiple interaction forms or channels, from emails, chats, SMS among others without extra fees
The performance of any engagement solutions is visible through the dashboard of Talkdesk
The app analyzes all the responses issued to customers, and in case some poor customer experience is recorded, the company is cautious to make immediate adjustments
The platform creates versatile call routing solutions and this connects the right agents with clients
The platform combines multiple interaction forms or channels, from emails, chats, SMS among others without extra fees
The performance of any engagement solutions is visible through the dashboard of Talkdesk
The app analyzes all the responses issued to customers, and in case some poor customer experience is recorded, the company is cautious to make immediate adjustments
Martin P.
Talkdesk, the most advanced software for automating the commercial experience of all your customers.
Reviewed on Feb 19, 2026
Review provided by G2
What do you like best about the product?
I like using Talkdesk's digital features because it is software with the best technical capabilities to automate the commercial experience of all your business's customers, quickly improving your customer service and professional service.
In addition, I can also say that Talkdesk with its user friendly and advanced central platform, facilitates the execution of all its digital features and allows you to make the changes you need to provide a personalized commercial experience to all your business's customers.
In addition, I can also say that Talkdesk with its user friendly and advanced central platform, facilitates the execution of all its digital features and allows you to make the changes you need to provide a personalized commercial experience to all your business's customers.
What do you dislike about the product?
I think Talkdesk is a solid and advanced software that allows you to improve the service you provide to your entire customer base, my experience has been very positive and I have nothing bad to say about the performance of all its digital features.
What problems is the product solving and how is that benefiting you?
Talkdesk is the software that has allowed me to improve and personalize the entire commercial experience of my business's customers, facilitating the attention to their needs and commercial requests and guaranteeing an advanced and professional service.