Sold by: Talkdesk
Deployed on AWS
Talkdesk is a global cloud contact center leader for customer-obsessed companies. Our automation-first solutions optimize the most critical customer service processes to deliver a better way to achieve great customer experiences.
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Overview
At Talkdesk, we help enterprises improve customer service, increase efficiency, and grow revenue with an AI-powered cloud contact center platform that provides applications for omnichannel engagement, customer experience analytics, self-service, workforce engagement, and employee collaboration. All these applications are native on our open platform with a shared set of services including a common data model, reporting, dashboards, workflows, AI & automations for faster time-to-value and reduced TCO. An intuitive Single Pane of Glass, provides streamlined workflows and rich customer context that empowers agents to work more efficiently and effectively.
CX Cloud includes:
- Voice Engagement
- Studio & Routing
- Live & Explore Standard Reporting
- AI-Powered Virtual Agents, Agent Assist, and AI Trainer
- Generative AI Solutions
- Guardian Standard
- Connections Standard
- Studio Functions
- Guardian Standard
- API Access
- Knowledge Management
- Over 70 out-of-the-box Integrations
Our speed of innovation, deep vertical expertise, and global footprint reflect our commitment to ensure businesses everywhere can deliver better customer experiences across any industry, through any channel, resulting in higher customer satisfaction, cost savings and profitability. Talkdesk CX Cloud combines enterprise scale with consumer simplicity, delivering unprecedented advantages of speed, agility, reliability, and security. Talkdesk delivers solutions dedicated to specific verticals for Financial Services, Healthcare, and Retail. With the Talkdesk and AWS CCI collaboration, easily implement intelligent solutions that enhance self-service, agent assistance, and call analytics in your contact center.
Talkdesk offers custom products, packages, EULAs, and private offers contact AWSmarketplace@talkdesk.com for more information
Highlights
- Industry Innovator: We developed purpose-built industry solutions to provide industry-specific workflows, core system integrations, and intelligence built to understand industry language.
- End-to-End solution: Access and view your customer engagement, workforce engagement, employee collaboration, AI & knowledge, and analytics and insights on a single unified platform.
- Global Leader: We have launched over 70 innovations in 7 years, serve our customers in over 100 countries across 20 different industries, and rank #8 on the 2023 Forbes Cloud 100.
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Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/36 months |
|---|---|---|
CX Cloud Essentials | 50 Users | $135,000.00 |
Dimension | Cost/unit |
|---|---|
Additional CX Cloud Essentials User | $75.00 |
Usage as incurred & defined in EULA/MSA section 6.3 (per minute) | $0.01 |
Vendor refund policy
Payment obligations are non-cancelable and fees paid are non-refundable; quantities purchased cannot be decreased during the Service Term.
Custom pricing options
Request a private offer to receive a custom quote.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Support
Vendor support
For questions about Talkdesk products & services or to get in touch with a Talkdesk sales representative please contact awsmarketplace@talkdesk.com . For support questions on an existing Talkdesk solution please contact
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
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10
In Contact Center
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10
In Contact Center, CRM
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In Contact Center, CRM, IT Business Management
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Cloud Contact Center Platform
AI-powered cloud platform with native applications for omnichannel engagement, customer experience analytics, and workforce management
AI-Powered Agent Assistance
Includes virtual agents, agent assist capabilities, AI trainer, and generative AI solutions for enhanced customer service interactions
Omnichannel Engagement
Supports multiple communication channels with streamlined workflows and comprehensive customer context for agents
Integration Capabilities
Provides over 70 out-of-the-box integrations with a shared data model, reporting, dashboards, and workflow automation
Vertical-Specific Solutions
Offers purpose-built industry solutions with specialized workflows and core system integrations for Financial Services, Healthcare, and Retail sectors
Microservices Architecture
Cloud-native platform built with microservices-based architecture enabling modular and scalable design
Omnichannel Communication
Supports unified customer interactions across multiple channels including voice, chat, email, and social platforms
AI-Powered Analytics
Integrated artificial intelligence capabilities for customer journey analytics and sentiment analysis
API-First Development
Open API development approach allowing flexible integration and customization of communication systems
Experience Orchestration
Advanced platform for connecting contextual interactions and delivering proactive, predictive customer engagement across marketing, sales, and service touchpoints
Multi-Channel Support
Provides support across web, social, mobile, messaging, live chat, email, and voice communication channels
AI-Powered Customer Service
Includes AI-powered bots and intelligent routing capabilities for automated customer interactions
Agent Workspace Integration
Centralized workspace with comprehensive customer context and over 1,200 pre-built integrations
Knowledge Management
Comprehensive knowledge base system for managing and organizing customer support information
Real-Time Analytics
Built-in real-time reporting and analytics tools for tracking and optimizing customer service performance
Validated by AWS Marketplace
FedRAMP
GDPR
HIPAA
ISO/IEC 27001
PCI DSS
SOC 2 Type 2
No security profile
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No security profile
Standard contract
No
No
No
Customer reviews
Srinivas N.
Streamlined CRM Integration with Strong Support
Reviewed on Dec 12, 2025
Review provided by G2
What do you like best about the product?
I like Talkdesk's easy CRM integration and its strong support for customer teams. The auto-syncing of data and auto-filling drafts after calls and chats reduce agent effort and errors by creating dispositions and follow-ups automatically, minimizing the need for human typing. The initial setup was easy for us.
What do you dislike about the product?
Real-time support
What problems is the product solving and how is that benefiting you?
I use Talkdesk for easy CRM integration and auto-syncing of data, which bolsters customer management. Copilot and auto summaries reduce agent effort, errors, and human typing by autofilling drafts for after-call dispositions and follow-ups, enhancing real-time support.
Samantha L.
Outstanding Communication Platform with Powerful Integrations and Analytics
Reviewed on Dec 11, 2025
Review provided by G2
What do you like best about the product?
Talkdesk is a remarkable approach that facilitates the outbound and inbound communication options, and this consolidates all the engagement measures
The software has brilliant integration measures working with multiple apps including helpdesk and CRM and this facilitates the capturing of customer information
The software has a dashboard that delivers proper analytical reports, and this includes agent performance and sales reports
Talkdesk ensures there is AI support which helps us capture the insights and sentiment of clients
The program has a cloud based contact information that and this eliminates the infrastructural costs and maintenance expenses
The software has brilliant integration measures working with multiple apps including helpdesk and CRM and this facilitates the capturing of customer information
The software has a dashboard that delivers proper analytical reports, and this includes agent performance and sales reports
Talkdesk ensures there is AI support which helps us capture the insights and sentiment of clients
The program has a cloud based contact information that and this eliminates the infrastructural costs and maintenance expenses
What do you dislike about the product?
Talkdesk has issues with call quality where Internet connection is a must
Talkdesk has price transparency issues, something that makes it hard for company to budget
Talkdesk has price transparency issues, something that makes it hard for company to budget
What problems is the product solving and how is that benefiting you?
Talkdesk offers a unified contact center that ensures proper customer communication and improved engagement that brings more sales
The program issues customer insights through the powerful AI analytics and proper decision processing for quality services
Talkdesk offers remarkable workflow automation and this includes high value customer interaction and lead management
The tool consolidates other resourceful integration with other business models and systems, which supports personalization of business practices
Talkdesk is an open platform that supports growth and diversity in business operations.
The program issues customer insights through the powerful AI analytics and proper decision processing for quality services
Talkdesk offers remarkable workflow automation and this includes high value customer interaction and lead management
The tool consolidates other resourceful integration with other business models and systems, which supports personalization of business practices
Talkdesk is an open platform that supports growth and diversity in business operations.
Ghay W.
Solve the complexity and difficulty of customer service with Talkdesk's features.
Reviewed on Dec 11, 2025
Review provided by G2
What do you like best about the product?
Talkdesk is a fantastic system that offers the best options and tools to solve any problem related to customer service for your business, reducing complexity and operational difficulties across your entire filed of work.
I can also say that Talkdesk is an amazing work system because of its automation features, reducing technical errors and facilitating the management of all business relationships with your customer base.
I can also say that Talkdesk is an amazing work system because of its automation features, reducing technical errors and facilitating the management of all business relationships with your customer base.
What do you dislike about the product?
I think Talkdesk is a reliable and secure system for responding professionally to all your customers' business needs, I have nothing bad to say about this advanced system.
What problems is the product solving and how is that benefiting you?
As a user of Talkdesk's digital features and tools, I can say that it is a system that has allowed me to improve the commercial experience of all my business's customers, reducing technical errors and solving any difficulties in managing my commercial operations.
Sonalina C.
Robust, Scalable Call Center Solution with Powerful AI and Seamless Integration
Reviewed on Dec 10, 2025
Review provided by G2
What do you like best about the product?
Talkdesk is a robust and scalable call center solution that gives remarkable outbound/inbound calls, workforce management, Omni channel support and others, all in one place
Talkdesk works with CRM and other help desk providers and this improves the service delivery and customer experience
The program includes AI for accurate call recordings, sentiment analysis and agent performance and this guides the company on what to do to optimize performance
Talkdesk has the cloud presence, helping users in accessibility, cloud storage and security services
The customer help is centralized and this gives a conventional view that enhance our interactions
Talkdesk works with CRM and other help desk providers and this improves the service delivery and customer experience
The program includes AI for accurate call recordings, sentiment analysis and agent performance and this guides the company on what to do to optimize performance
Talkdesk has the cloud presence, helping users in accessibility, cloud storage and security services
The customer help is centralized and this gives a conventional view that enhance our interactions
What do you dislike about the product?
Poor network connectivity causes some performance issues with Talkdesk and this leads to call delays
High volume of customers calls leads to overloading the system and affecting the efficiency of the service delivery
High volume of customers calls leads to overloading the system and affecting the efficiency of the service delivery
What problems is the product solving and how is that benefiting you?
Talkdesk has created a central contact center that facilitates all operations that entails customer help and assistance in the company
Talkdesk has significantly reduced the response time, where all customer services ate issued in a consistent manner
There is brilliance in handling customer queries and calls, where performance measures are done to all agents and the interactions they have with clients
Talkdesk is open to accommodate the dynamics and the growth in customer service and this optimize the use of AI and sales agents
We use Talkdesk to constantly monitor and improve our service help and there is effective training support
Talkdesk has significantly reduced the response time, where all customer services ate issued in a consistent manner
There is brilliance in handling customer queries and calls, where performance measures are done to all agents and the interactions they have with clients
Talkdesk is open to accommodate the dynamics and the growth in customer service and this optimize the use of AI and sales agents
We use Talkdesk to constantly monitor and improve our service help and there is effective training support
Graziana C.
Comprehensive, AI-Powered Contact Center with Seamless Integrations
Reviewed on Dec 10, 2025
Review provided by G2
What do you like best about the product?
Talkdesk is a comprehensive contact center that gives remarkable customer support and efficient call center solutions
The program works closely with other help desk apps and CRM, and this improves the quality of customer service
The tool has AI capabilities that empowers the process if analysis, which includes sentiment analysis and real time dashboard display
Talkdesk is cloud based, ensuring that customer engagement are done systematically and efficiently
We get the unified view concerning the interactions that customers have with clients, and this includes the historical calls, records and even agent workflows
The program works closely with other help desk apps and CRM, and this improves the quality of customer service
The tool has AI capabilities that empowers the process if analysis, which includes sentiment analysis and real time dashboard display
Talkdesk is cloud based, ensuring that customer engagement are done systematically and efficiently
We get the unified view concerning the interactions that customers have with clients, and this includes the historical calls, records and even agent workflows
What do you dislike about the product?
Talkdesk operates under constant Internet connection, which demands extra infrastructure and costs
Talkdesk is comprehensive in handling customer help services, but the costs and maintenance costs are far above the standard operating costs
Talkdesk is comprehensive in handling customer help services, but the costs and maintenance costs are far above the standard operating costs
What problems is the product solving and how is that benefiting you?
Talkdesk has effectively centralized the customer help and contact support services and this includes working in different avenues and channels
The customer response service has robustly improved and this results to more satisfaction to clients
The quality of our engagement with clients is well kept, which guides us on proper coaching mechanisms and practices
We use Talkdesk to support the growing customer base, and this ensures customer concerns are professionally addressed
We get consistent improvements in our call centers, sentiment analysis and feedback management due to the continuous decision making process
The customer response service has robustly improved and this results to more satisfaction to clients
The quality of our engagement with clients is well kept, which guides us on proper coaching mechanisms and practices
We use Talkdesk to support the growing customer base, and this ensures customer concerns are professionally addressed
We get consistent improvements in our call centers, sentiment analysis and feedback management due to the continuous decision making process