Talkdesk
TalkdeskExternal reviews
2,503 reviews
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Never had any issue, great quality and user friendly
What do you like best about the product?
It has a call recording feature that records timing too, saves and organises all stuff in amazing way
What do you dislike about the product?
It should have the option to select different countries
What problems is the product solving and how is that benefiting you?
It's a great way to confirm with different teams about the issues we are having like courier, resto and customer
It is intuitive and user friendly
What do you like best about the product?
It's very easy to manage, it looks cool. You can create your reports with whatever you need.
What do you dislike about the product?
Talkdesk is missing an adherence page, where you can easily check if all of your coworkers are on the right Status for example. Also, I think it needs a better reporting page, one report where you can choose the team and the date and you get all of the info in tabs.
What problems is the product solving and how is that benefiting you?
Better customer service by helping us connect with the customers easily.
one of the best dialer high quality experience
What do you like best about the product?
Options with the country code smooth calling experience.
What do you dislike about the product?
the internet weight load that Talkdesk takes
What problems is the product solving and how is that benefiting you?
i am able to work on many different dial codes with very easy steps
Pleasantly Surprised.
What do you like best about the product?
Very user-friendly with an intuitive layout. And the extensive knowledge base makes for a great team training tool. Members can join a project late and quickly get up to speed with self paced learning.
What do you dislike about the product?
There tends to be fairly common connectivity issues for our team members throughout any given week. We are located at various locations in various cities. So it is not simply a wifi connection issue. Or a router issue.
What problems is the product solving and how is that benefiting you?
Talkdesk helps us track the numerous communications were have on going, with multiple projects, in a centralized and uniform manner. And the metrics the platform provides are very useful.
TD partners with leading warranty firm
What do you like best about the product?
Easy to use dashboards and reports that are customizable. IVR configuration and studio flows allow for priority assignment. Account managers assist during Zom calls to support business requirements.
What do you dislike about the product?
Present more options when the customer is in IVR--In addition to callback option and chat---also offer text back option. It's been very difficult to quickly obtain a quick response for time-sensitive operational issues thru TD support. There should be a " hierarchy" to code these issues so priority issues can be addressed n a timely basis--a call center is fast moving with many parts and they are interconnected. Thus - in the spirit of partnership and supporting std. business requirements- perhaps the support enter can be redesigned based on different functions to assist operational issues such as agent downtime// calls not routing- Waiting for an RCA for 4 hours is a difficult thing. There can be some assistance in stages for companies to service their customers.
What problems is the product solving and how is that benefiting you?
smoother call flow/ limit abandonment/ establish business rules for different call scenarios- standard flows ---VIP priority/ chat program enhancements
Yes amazing product to use for any business
What do you like best about the product?
Can monitor all different caller groups,
What do you dislike about the product?
Cutting the call is not good for any business
What problems is the product solving and how is that benefiting you?
Tracks customer by name and surname an dmobile number
Its great!
What do you like best about the product?
It's easy to use and has great reports. Use then daily
What do you dislike about the product?
Need more "offline" options. Currently has lunch and tasking would like to be able to add more.
What problems is the product solving and how is that benefiting you?
The report show the productivity and how to move agents around where needed
Talk Desk is all that......
What do you like best about the product?
The compatibility to adapt to requested customizations make workflow streamlined. The ease of use to keep cases all in one bucket for projects for all teams to see.
What do you dislike about the product?
The compatibility with some phone software systems makes it difficult in connecting cases to calls. There are no dot phrases in the software that make a templet pop up for communications easier for all to use.
What problems is the product solving and how is that benefiting you?
The upgrade is helping with the disconnection we see often with the older Td version. Many times though out the day it would just disconnect. Its interface is more user-friendly and easy to navigate.
TD Review
What do you like best about the product?
It helps us to generate accurate reports. It gives us a transparent network. It gives us access to all reports.
What do you dislike about the product?
There are times when we face call drop & this impacts our C-Sat Score. Does not gives us options for Conference.
What problems is the product solving and how is that benefiting you?
It is helping us to save the cost in terms of getting in touch with our customers based abroad.
Review for talkdesk
What do you like best about the product?
Talkdesk is quite user friendy and easy to use
What do you dislike about the product?
Once they resolve the lagging on the site then the service will be great
What problems is the product solving and how is that benefiting you?
The recording options help us to improve the quality aspects for future
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