Vonage Contact Center (VCC)
VonageReviews from AWS customer
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Great products and service
What do you like best about the product?
The high quality of the phones/service, easy to maintain and get started.
What do you dislike about the product?
I didn't have a particular dislike with the service.
What problems is the product solving and how is that benefiting you?
Internet based was a good thing, easily accessible
I wish I knew this service before
What do you like best about the product?
that fact that I can handle all my call from one same spot
What do you dislike about the product?
been stuck to the office to make the calls, If I could make all this calls from the streets
What problems is the product solving and how is that benefiting you?
logistic problems
Recommendations to others considering the product:
Just come and get it, don't think that much about it
Vonage Customer
What do you like best about the product?
I like vonage because is simply to use jus connect the wire and you can call
What do you dislike about the product?
I don't like sometimes I cannot do threeway calls
What problems is the product solving and how is that benefiting you?
It helps me because I have too much work and have to be pending on the calls the team does and with the recording help me on that matter.
Recommendations to others considering the product:
Excellent vonage service, the admin part is the best highly recommend.
Satified Customer
What do you like best about the product?
I like the way I can find any call I made by just searching the number and the admin part is perfect because allow us to set up the application as we like.
What do you dislike about the product?
Some time the answer machine doesn't pass to the person I need to talk to, so we have to keep calling until the phone is free to call.
What problems is the product solving and how is that benefiting you?
The benefits are a lot, I have recordings in case I forget about something, the desktop app is the best it shows you everything and you can set up as the way you like.
And for sales department solves if a get wrong an email.
And for sales department solves if a get wrong an email.
Recommendations to others considering the product:
I highly recommeded vonage business, have a secure admin set up and you can look for calls inmediately.
Communication Tool
What do you like best about the product?
the quality of sound in connection with far countries
What do you dislike about the product?
Not being able to have a phone that connects wirelessly to the vonage device.
What problems is the product solving and how is that benefiting you?
decrease the operating cost of long distance calls
Recommendations to others considering the product:
vonage devices that connect wirelessly to smartphones through an app
Great way to communicate
What do you like best about the product?
The ease of using all the apps and working with it on the computer
What do you dislike about the product?
There is not much to say on this at this time
What problems is the product solving and how is that benefiting you?
Ease of tracking phone usage and calls out along with text messaging
Recommendations to others considering the product:
It is worth the trip over. A lot to offer for their company's use
Great service!
What do you like best about the product?
Service has been flawless so far. Really impressed.
What do you dislike about the product?
Honestly, no complaints. It's been one of the best additions to our office.
What problems is the product solving and how is that benefiting you?
It provides us with multiple local phone numbers, and excellent call lines, which advances our company.
Happy 90% of the time
What do you like best about the product?
I do like the ability to manage online and make/receive calls from y computer, even though not completely user friendly in my opinion (and I do have computer skills). The only reason I switched from Vonage residential to business was better hold music than they phone I was using.
What do you dislike about the product?
Calls drop on a regular basis. Vonage blames it on internet connection/speed and internet company blames it on Vonage. I have used several connection/speed test websites and they show there isn't an issue. I have spent over 20 hours on the phone with technical support between setting up and trying to fix. Bought router as advised by one tech, then returned it when it didn't fix the issue and other tech said I didn't need. Now just pray for the best and deal with it until I have more time to dedicate to the issue.
What problems is the product solving and how is that benefiting you?
Flexibility in where I can make/receive calls has allowed us to work from the road when business or pleasure take us out of the office.
Recommendations to others considering the product:
Been using Vonage since 2010 and am 90% happy. My recent frustration could be due to "change" and unfamiliarity of Vonage business vs Vonage residential.
Vonage System Review
What do you like best about the product?
Vonage is an excellent application multiple Features like SimulRing, Three-Way Calling, Voicemail, and Call Forwarding are very elite and helpful
Voice Over Internet Protocol
Voice Over Internet Protocol
What do you dislike about the product?
Yet i haven't face any Issues with this application
What problems is the product solving and how is that benefiting you?
As i have installed the Vonage on my Desktop & mobile also.
Receives call at a time .
If busy with a call i can receives the call with other System also
Receives call at a time .
If busy with a call i can receives the call with other System also
We really like vonage. We have not had any problem
What do you like best about the product?
I like that I can call and someone will help me and I don't have to keep calling.
What do you dislike about the product?
It is not anything that we do not like yet.
What problems is the product solving and how is that benefiting you?
We are not having any problem right now.
Recommendations to others considering the product:
Sure will
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