Sold by: Vonage
Deployed on AWS
Today's customers expect you to connect with them on their favorite platform - text, phone, online, and more. They also expect businesses to know their history and resolve concerns quickly. The award-winning Vonage Contact Center integrates with industry-leading CRMs and productivity tools (e.g. Salesforce, Microsoft Teams, Microsoft Dynamics, ServiceNow, Zendesk) to meet these demands through intelligent, omnichannel,* and global calling capabilities.
4.4
Overview
Vonage Contact Center (VCC) The cloud-based Vonage Contact Center (VCC) is an invaluable solution for service and sales. That's because VCC seamlessly integrates with industry-leading CRMs and productivity tools - such as Salesforce, Microsoft Teams, Microsoft Dynamics, ServiceNow, and Zendesk - and provides businesses with intelligent, omnichannel,* and global calling capabilities. VCC is easy-to-use, omnichannel, and carrier-agnostic. Vonage Contact Center has been recognized by acclaimed global organizations, including Aragon Research Globe, Frost & Sullivan, Omdia, Gartner, IDC, and more.
Personal relationships matter VCC pulls intelligent data from CRMs and productivity tools, complete with call history to power smart routing, screen-pops, analytics, and more. The tools and insights help deliver the best agent and customer experiences, which are invaluable when building personal relationships with every contact.
A deeper dive VCC leverages machine learning to enrich every conversation with data and AI. This helps customers fully define the scope of the service or sales experience - and helps businesses understand prospect motivations, areas of improvement, areas to replicate, and methods to incentivize agents.
Higher scores and productivity Thanks to Vonage Contact Center, agents, admins, and managers don't need to sync or toggle between applications - which allows for a greater customer focus. Now service teams can drive up CSAT metrics. Sales teams can be more productive and place more calls. And organizations can stay ahead by efficiently adding communications capabilities to workflows across the enterprise.
Key features
- Seamless integration with CRMs and productivity tools such as Microsoft Dynamics, Microsoft Teams, ServiceNow, Zendesk, injixo, and Verint
- ContactPad Anywhere browser extension provides click-to-dial and screen pop functionality from most web-based CRMs and databases
- Integrated UC and CC experience when combined with Vonage Business Communications or Microsoft Teams
- Omnichannel capability delivers a consistent CX regardless of channel
- High-quality voice for integrated enterprise telephony features are available through existing PBX, unified communications, mobile phones, and WebRTC
- Expanded geographical reach in over 65 countries
- Global Voice Assurance routes calls through the most efficient telephony and within a single global call plan
- Smart dynamic routing uses real-time customer data to inform routing decisions, for example: -- Route customers based on the latest CRM information -- Route customers according to priority, history with a particular agent, or availability of the agent best-skilled to answer their query -- Route customers to a customer relations team if they've given negative feedback through the automated post-call survey -- Route customers directly to their VIP account team
- Visual engagement for video and screen sharing in the contact center
- Dialer so that you can dial directly from the CRM or productivity tool, reference dynamic dial lists, enable automatic call recording and logging, and implement voicemail drops
- Fully automated call and screen recording are helpful tools for training, quality management, and compliance
- Self-service and AI virtual assistants automate routine tasks, which frees agents to focus on more complex queries
- Quality management to improve performance with contact center KPI reports, call and screen recording, supervisor coaching, post-call surveys, and speech analytics
- More secure payments are fully compliant with PCI DSS, including PCI Pal Agent Assist, PCI Pal Self-Service, and PCI Pal Digital
- Compliant across PCI DSS, ISO 27001, SOC 2 Type 2, HIPAA, Salesforce Shield, and GDPR
*Omnichannel capabilities supported by CRM; different features available for different CRMs.
For custom pricing, EULA, or a private contract, please contact awssales@vonage.com .
Highlights
- Full CRM integration: CRM customer data and insights help deliver personal and positive experiences.
- Right data at the right time: Customized dashboards provide an instant view of engagement histories.
- Efficiency and the CX: Automated resources create time to address more complex customer concerns.
Details
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Delivery method
Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Cost/12 months |
|---|---|
Vonage Contact Center | $1,000,000.00 |
Dimension | Cost/unit |
|---|---|
Usage based charges for Core Service Usage and Overage | $0.01 |
Usage based charges for Telephony and Carrier Services | $0.01 |
Regulatory charges for voice services | $0.01 |
Vendor refund policy
As set forth in the terms or as required by law.
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Support
Vendor support
Get your best product; Suit your unique need; Find your right price. We'd love to help! Email us at awssales@vonage.com and a dedicated specialist will help you
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Customer reviews
Yasir K.
Great for Calling Offshore Candidates and Managing Employee Contacts
Reviewed on Apr 08, 2026
Review provided by G2
What do you like best about the product?
Calling off shore candidates and some of its features like parking a call and merging lines. Also it maintains a distinguished contacts book for employees as well.
What do you dislike about the product?
Text messages does not provide read notifications. There is no way to know if the message has been read by the receiver or not.
What problems is the product solving and how is that benefiting you?
It solves the problem of calling and texting candidates and it benefits as we can do both the tasks using a single application as compared to some apps who only provide either calling or texting features
Jay C.
Easy Setup with Minor Configuration Hurdles
Reviewed on Apr 07, 2026
Review provided by G2
What do you like best about the product?
What I like best about Vonage Business Communications is its reliability and flexibility for daily business use. In my role as a Business Development Manager in a US staffing environment, I rely heavily on consistent outbound and inbound calling, and Vonage has provided stable call quality with minimal disruptions.
The platform is very user-friendly, especially the desktop and mobile apps, which allow me to stay connected even when I’m not at my desk. Features like call forwarding, voicemail-to-email, and easy call management have helped improve my productivity and ensure I never miss important client or candidate calls.
Another major advantage is the ability to manage communication across different time zones, which is critical for working with US clients from India. Overall, it has streamlined our communication process and made remote work much more efficient.
The platform is very user-friendly, especially the desktop and mobile apps, which allow me to stay connected even when I’m not at my desk. Features like call forwarding, voicemail-to-email, and easy call management have helped improve my productivity and ensure I never miss important client or candidate calls.
Another major advantage is the ability to manage communication across different time zones, which is critical for working with US clients from India. Overall, it has streamlined our communication process and made remote work much more efficient.
What do you dislike about the product?
One of the main drawbacks of Vonage Business Communications is that call quality can occasionally fluctuate, especially during peak hours or with weaker internet connections. While it works well most of the time, even small disruptions can impact productivity in a role that depends heavily on consistent client communication.
Another area for improvement is the user interface, which can feel slightly outdated and less intuitive compared to some newer communication platforms. Certain settings and features take extra time to locate, especially for new users.
Additionally, the mobile app, while useful, can sometimes lag or have minor performance issues, particularly when handling multiple calls or switching between features.
Overall, while the platform is reliable for daily operations, there is definitely room for improvement in terms of performance consistency and user experience.
Another area for improvement is the user interface, which can feel slightly outdated and less intuitive compared to some newer communication platforms. Certain settings and features take extra time to locate, especially for new users.
Additionally, the mobile app, while useful, can sometimes lag or have minor performance issues, particularly when handling multiple calls or switching between features.
Overall, while the platform is reliable for daily operations, there is definitely room for improvement in terms of performance consistency and user experience.
What problems is the product solving and how is that benefiting you?
Vonage Business Communications solves the challenge of managing reliable and scalable business communication, especially for teams working across different locations and time zones. In my role in a US staffing environment, consistent communication with clients and candidates is critical, and Vonage provides a centralized platform to handle both inbound and outbound calls efficiently.
It eliminates the need for traditional phone systems by offering a cloud-based solution, which allows our team to work remotely without any disruption. Features like call forwarding, mobile access, and voicemail-to-email ensure that we never miss important conversations, even outside regular working hours.
This has significantly improved my productivity and response time, helping me stay connected with US clients seamlessly from India. Overall, it has streamlined our communication process, reduced dependency on physical infrastructure, and made our operations more flexible and efficient.
It eliminates the need for traditional phone systems by offering a cloud-based solution, which allows our team to work remotely without any disruption. Features like call forwarding, mobile access, and voicemail-to-email ensure that we never miss important conversations, even outside regular working hours.
This has significantly improved my productivity and response time, helping me stay connected with US clients seamlessly from India. Overall, it has streamlined our communication process, reduced dependency on physical infrastructure, and made our operations more flexible and efficient.
Arpit S.
Makes Connecting with Overseas Clients Easy
Reviewed on Mar 26, 2026
Review provided by G2
What do you like best about the product?
It helps me to connect with clients overseas
What do you dislike about the product?
sometimes it got connection issues as it require High speed connection for calls
What problems is the product solving and how is that benefiting you?
it is solving my problem for communication with multiple clients overseas
Human Resources
Intuitive, Clean Interface for Seamless Calling and Messaging
Reviewed on Feb 25, 2026
Review provided by G2
What do you like best about the product?
User-Friendly App: Intuitive, clean, interface on both desktop and mobile for seamless, calling and messaging.
What do you dislike about the product?
Customer Support: Users frequently report slow, unhelpful and sometimes apathetic support with difficulties in resolving issues.
What problems is the product solving and how is that benefiting you?
It eliminates the need for expensive, traditional on-premise hardware, providing a scalable, subscription-based model that allows businesses to adjust and save on operational costs.
Naresh K.
Effortless Setup for Calling and Messaging
Reviewed on Dec 24, 2025
Review provided by G2
What do you like best about the product?
Easy setup for calling and messaging and integration with other tool.
What do you dislike about the product?
Not providing other features in base plan.
What problems is the product solving and how is that benefiting you?
some carriers are not supported in vonage for sending SMS.