Sold by: Vonage
Deployed on AWS
Today's customers expect you to connect with them on their favorite platform - text, phone, online, and more. They also expect businesses to know their history and resolve concerns quickly. The award-winning Vonage Contact Center integrates with industry-leading CRMs and productivity tools (e.g. Salesforce, Microsoft Teams, Microsoft Dynamics, ServiceNow, Zendesk) to meet these demands through intelligent, omnichannel,* and global calling capabilities.
4.4
Overview
Vonage Contact Center (VCC) The cloud-based Vonage Contact Center (VCC) is an invaluable solution for service and sales. That's because VCC seamlessly integrates with industry-leading CRMs and productivity tools - such as Salesforce, Microsoft Teams, Microsoft Dynamics, ServiceNow, and Zendesk - and provides businesses with intelligent, omnichannel,* and global calling capabilities. VCC is easy-to-use, omnichannel, and carrier-agnostic. Vonage Contact Center has been recognized by acclaimed global organizations, including Aragon Research Globe, Frost & Sullivan, Omdia, Gartner, IDC, and more.
Personal relationships matter VCC pulls intelligent data from CRMs and productivity tools, complete with call history to power smart routing, screen-pops, analytics, and more. The tools and insights help deliver the best agent and customer experiences, which are invaluable when building personal relationships with every contact.
A deeper dive VCC leverages machine learning to enrich every conversation with data and AI. This helps customers fully define the scope of the service or sales experience - and helps businesses understand prospect motivations, areas of improvement, areas to replicate, and methods to incentivize agents.
Higher scores and productivity Thanks to Vonage Contact Center, agents, admins, and managers don't need to sync or toggle between applications - which allows for a greater customer focus. Now service teams can drive up CSAT metrics. Sales teams can be more productive and place more calls. And organizations can stay ahead by efficiently adding communications capabilities to workflows across the enterprise.
Key features
- Seamless integration with CRMs and productivity tools such as Microsoft Dynamics, Microsoft Teams, ServiceNow, Zendesk, injixo, and Verint
- ContactPad Anywhere browser extension provides click-to-dial and screen pop functionality from most web-based CRMs and databases
- Integrated UC and CC experience when combined with Vonage Business Communications or Microsoft Teams
- Omnichannel capability delivers a consistent CX regardless of channel
- High-quality voice for integrated enterprise telephony features are available through existing PBX, unified communications, mobile phones, and WebRTC
- Expanded geographical reach in over 65 countries
- Global Voice Assurance routes calls through the most efficient telephony and within a single global call plan
- Smart dynamic routing uses real-time customer data to inform routing decisions, for example: -- Route customers based on the latest CRM information -- Route customers according to priority, history with a particular agent, or availability of the agent best-skilled to answer their query -- Route customers to a customer relations team if they've given negative feedback through the automated post-call survey -- Route customers directly to their VIP account team
- Visual engagement for video and screen sharing in the contact center
- Dialer so that you can dial directly from the CRM or productivity tool, reference dynamic dial lists, enable automatic call recording and logging, and implement voicemail drops
- Fully automated call and screen recording are helpful tools for training, quality management, and compliance
- Self-service and AI virtual assistants automate routine tasks, which frees agents to focus on more complex queries
- Quality management to improve performance with contact center KPI reports, call and screen recording, supervisor coaching, post-call surveys, and speech analytics
- More secure payments are fully compliant with PCI DSS, including PCI Pal Agent Assist, PCI Pal Self-Service, and PCI Pal Digital
- Compliant across PCI DSS, ISO 27001, SOC 2 Type 2, HIPAA, Salesforce Shield, and GDPR
*Omnichannel capabilities supported by CRM; different features available for different CRMs.
For custom pricing, EULA, or a private contract, please contact awssales@vonage.com .
Highlights
- Full CRM integration: CRM customer data and insights help deliver personal and positive experiences.
- Right data at the right time: Customized dashboards provide an instant view of engagement histories.
- Efficiency and the CX: Automated resources create time to address more complex customer concerns.
Details
Sold by
Delivery method
Deployed on AWS
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Cost/12 months |
|---|---|
Vonage Contact Center | $1,000,000.00 |
Dimension | Cost/unit |
|---|---|
Usage based charges for Core Service Usage and Overage | $0.01 |
Usage based charges for Telephony and Carrier Services | $0.01 |
Regulatory charges for voice services | $0.01 |
Vendor refund policy
As set forth in the terms or as required by law.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
Get your best product; Suit your unique need; Find your right price. We'd love to help! Email us at awssales@vonage.com and a dedicated specialist will help you
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Similar products
Build AI Voice Agents With Vonage Voice API and Amazon Nova Sonic
Reimagine how your business engages with customers with the Vonage Voice API and Amazon Nova Sonic integration. This groundbreaking solution merges the Vonage developer-friendly communications infrastructure with the real-time conversational AI capabilities from Amazon Nova Sonic and empowers businesses to deploy expressive and human-like AI voice agents.
For organizations looking to improve their customer experience, scale their reach to a global customer base, and migrate their existing IVR and IVA technologies to a modern agentic AI. This integration enables them to quickly deploy effective, scalable, and human-like AI voice agents. The power of Vonage Voice API and the intelligence of the Amazon Nova Sonic native speech-to-speech large language model make it all possible.
Integrate live interactive video directly into your web, mobile, and desktop applications with the Vonage global video platform. Built on open WebRTC standards and enhanced with usability and security features to meet toughest industry standards in Healthcare, Insurance, Retail and Banking.
Mitigate customer fraud with this fraud protection solution using turnkey customer verification, real-time fraud alerting and communications blocking, all augmented with Amazon AI capabilities.
Enhance security with Vonage Verify API for two-factor authentication (2FA) and authenticator app integration. Securely authenticate users globally through CAMARA-based Silent Authentication, multichannel one-time passwords (OTP), text verification, and text verify. Supports SMS, RCS, voice, WhatsApp, email, secondary authentication, and build-your-own authenticator app. Single API with routing intelligence reduces fraud, verifies phone numbers at scale, and boosts registration and payment completions.
Customer reviews
Scott H.
Awful, awful service. They left me with no service for 10 days while porting.
Reviewed on May 10, 2026
Review provided by G2
What do you like best about the product?
Sales staff was polite, attentive and willing to say almost anything to get my business. .
What do you dislike about the product?
The experience was among the worst I've ever had. They left us without business phones for 10 days after the number port began. I immediately switched to another vendor.
What problems is the product solving and how is that benefiting you?
I own 3 small businesses and have been using T-Mobile Digits, which is generally pretty awful as it is not a true business system. I finally got fed up and went to Vonage, who I used years ago for a residential line. It was an absolute disaster. They issued 3 temporary numbers and I initiated the porting of the three numbers for my businesses. About a week later, 2 of the numbers went completely dead. No message, no warning, just dead. I inquired and, now that I was a customer, rather than getting the US sales team, I got some kind of overseas call center. They barely spoke english and they had no clue. Later, I got an email stating that it would be 3-5 days before the ported lines would be active. This is absolutely not what the sales team told me. During the time that these phones were off, I was getting no business and that was costing me money. I called every day to try to get status and every day got the same answer that the lines would be turned up within a day or so. it took 10 days for Vonage to turn on the ported numbers AFTER they received them. And they only ported 2 of the 3, the third number was still on at T-Mobile all this time. Then I got into the management tools. I specifically asked if I would be able to use certain features, like hunt groups, and the sales rep said yes. Turns out, several of the features I specifically asked about were only available for an extra charge. That was it. I called Ooma, who I had also used in the past, signed up with them and requested the numbers at Vonage be ported over. Took Ooma 2 days to port the numbers and they were on. I called Vonage, told them how dissatisfied I was with them, and cancelled the account. The person on the phone was very apologetic and told me there would be no charge for the Vonage service. Ok, that was nice. I got one invoice from Vonage and it clearly showed the charges and the credit memo bringing the amount due to 0. 2 months later, I started getting calls from a collection agency. They said I owed Vonage $80 for the one month of service that I had with them. (Keep in mind that it took several weeks to get the numbers ported and I had no use for and never used the temporary numbers that Vonage provided.) I sent the invoice showing the balance was zero to the collection agency and they claimed that it said zero because it went to collections. Who sends a 2 month old invoice to collections? When I called Vonage, nobody knew what to do. This was almost a year ago. Every month I got a call from a collection agency and every time I called Vonage, nobody could help me. I finally got the email address for the department responsible for past due accounts. I sent them the invoice showing a balance of zero and carefully explained the problem. The response I got back most recently was unbelievable. They said that, even though the rep may have said I would not be charged, I cancelled on the 15th of the month and customers are billed on the 13th of the month so I owed for an extra month. I never even used the service and I clearly only ever had one invoice showing a balance of zero. I am still going back and forth with them on this. AVOID VONAGE! THEY ARE AN AWFUL VOIP COMPANY!
Yillian G.
the Vonage is the better en comunications
Reviewed on Apr 30, 2026
Review provided by G2
What do you like best about the product?
is very flexibility and all in one comunication features
What do you dislike about the product?
The price can become expensive, occasional call quality or reliability problems
What problems is the product solving and how is that benefiting you?
managing multiple communication channels
Laurie R.
Good Pricing and Integration, but Unreliable with Unhelpful Support
Reviewed on Apr 22, 2026
Review provided by G2
What do you like best about the product?
pricing was good. integration was good .
What do you dislike about the product?
unreliable, support was not very helpful
What problems is the product solving and how is that benefiting you?
I am not sure we no longer use them
Yasir K.
Great for Calling Offshore Candidates and Managing Employee Contacts
Reviewed on Apr 08, 2026
Review provided by G2
What do you like best about the product?
Calling off shore candidates and some of its features like parking a call and merging lines. Also it maintains a distinguished contacts book for employees as well.
What do you dislike about the product?
Text messages does not provide read notifications. There is no way to know if the message has been read by the receiver or not.
What problems is the product solving and how is that benefiting you?
It solves the problem of calling and texting candidates and it benefits as we can do both the tasks using a single application as compared to some apps who only provide either calling or texting features
Jay C.
Easy Setup with Minor Configuration Hurdles
Reviewed on Apr 07, 2026
Review provided by G2
What do you like best about the product?
What I like best about Vonage Business Communications is its reliability and flexibility for daily business use. In my role as a Business Development Manager in a US staffing environment, I rely heavily on consistent outbound and inbound calling, and Vonage has provided stable call quality with minimal disruptions.
The platform is very user-friendly, especially the desktop and mobile apps, which allow me to stay connected even when I’m not at my desk. Features like call forwarding, voicemail-to-email, and easy call management have helped improve my productivity and ensure I never miss important client or candidate calls.
Another major advantage is the ability to manage communication across different time zones, which is critical for working with US clients from India. Overall, it has streamlined our communication process and made remote work much more efficient.
The platform is very user-friendly, especially the desktop and mobile apps, which allow me to stay connected even when I’m not at my desk. Features like call forwarding, voicemail-to-email, and easy call management have helped improve my productivity and ensure I never miss important client or candidate calls.
Another major advantage is the ability to manage communication across different time zones, which is critical for working with US clients from India. Overall, it has streamlined our communication process and made remote work much more efficient.
What do you dislike about the product?
One of the main drawbacks of Vonage Business Communications is that call quality can occasionally fluctuate, especially during peak hours or with weaker internet connections. While it works well most of the time, even small disruptions can impact productivity in a role that depends heavily on consistent client communication.
Another area for improvement is the user interface, which can feel slightly outdated and less intuitive compared to some newer communication platforms. Certain settings and features take extra time to locate, especially for new users.
Additionally, the mobile app, while useful, can sometimes lag or have minor performance issues, particularly when handling multiple calls or switching between features.
Overall, while the platform is reliable for daily operations, there is definitely room for improvement in terms of performance consistency and user experience.
Another area for improvement is the user interface, which can feel slightly outdated and less intuitive compared to some newer communication platforms. Certain settings and features take extra time to locate, especially for new users.
Additionally, the mobile app, while useful, can sometimes lag or have minor performance issues, particularly when handling multiple calls or switching between features.
Overall, while the platform is reliable for daily operations, there is definitely room for improvement in terms of performance consistency and user experience.
What problems is the product solving and how is that benefiting you?
Vonage Business Communications solves the challenge of managing reliable and scalable business communication, especially for teams working across different locations and time zones. In my role in a US staffing environment, consistent communication with clients and candidates is critical, and Vonage provides a centralized platform to handle both inbound and outbound calls efficiently.
It eliminates the need for traditional phone systems by offering a cloud-based solution, which allows our team to work remotely without any disruption. Features like call forwarding, mobile access, and voicemail-to-email ensure that we never miss important conversations, even outside regular working hours.
This has significantly improved my productivity and response time, helping me stay connected with US clients seamlessly from India. Overall, it has streamlined our communication process, reduced dependency on physical infrastructure, and made our operations more flexible and efficient.
It eliminates the need for traditional phone systems by offering a cloud-based solution, which allows our team to work remotely without any disruption. Features like call forwarding, mobile access, and voicemail-to-email ensure that we never miss important conversations, even outside regular working hours.
This has significantly improved my productivity and response time, helping me stay connected with US clients seamlessly from India. Overall, it has streamlined our communication process, reduced dependency on physical infrastructure, and made our operations more flexible and efficient.