Sold by: Vonage
Deployed on AWS
Today's customers expect you to connect with them on their favorite platform - text, phone, online, and more. They also expect businesses to know their history and resolve concerns quickly. The award-winning Vonage Contact Center integrates with industry-leading CRMs and productivity tools (e.g. Salesforce, Microsoft Teams, Microsoft Dynamics, ServiceNow, Zendesk) to meet these demands through intelligent, omnichannel,* and global calling capabilities.
4.4
Overview
Vonage Contact Center (VCC) The cloud-based Vonage Contact Center (VCC) is an invaluable solution for service and sales. That's because VCC seamlessly integrates with industry-leading CRMs and productivity tools - such as Salesforce, Microsoft Teams, Microsoft Dynamics, ServiceNow, and Zendesk - and provides businesses with intelligent, omnichannel,* and global calling capabilities. VCC is easy-to-use, omnichannel, and carrier-agnostic. Vonage Contact Center has been recognized by acclaimed global organizations, including Aragon Research Globe, Frost & Sullivan, Omdia, Gartner, IDC, and more.
Personal relationships matter VCC pulls intelligent data from CRMs and productivity tools, complete with call history to power smart routing, screen-pops, analytics, and more. The tools and insights help deliver the best agent and customer experiences, which are invaluable when building personal relationships with every contact.
A deeper dive VCC leverages machine learning to enrich every conversation with data and AI. This helps customers fully define the scope of the service or sales experience - and helps businesses understand prospect motivations, areas of improvement, areas to replicate, and methods to incentivize agents.
Higher scores and productivity Thanks to Vonage Contact Center, agents, admins, and managers don't need to sync or toggle between applications - which allows for a greater customer focus. Now service teams can drive up CSAT metrics. Sales teams can be more productive and place more calls. And organizations can stay ahead by efficiently adding communications capabilities to workflows across the enterprise.
Key features
- Seamless integration with CRMs and productivity tools such as Microsoft Dynamics, Microsoft Teams, ServiceNow, Zendesk, injixo, and Verint
- ContactPad Anywhere browser extension provides click-to-dial and screen pop functionality from most web-based CRMs and databases
- Integrated UC and CC experience when combined with Vonage Business Communications or Microsoft Teams
- Omnichannel capability delivers a consistent CX regardless of channel
- High-quality voice for integrated enterprise telephony features are available through existing PBX, unified communications, mobile phones, and WebRTC
- Expanded geographical reach in over 65 countries
- Global Voice Assurance routes calls through the most efficient telephony and within a single global call plan
- Smart dynamic routing uses real-time customer data to inform routing decisions, for example: -- Route customers based on the latest CRM information -- Route customers according to priority, history with a particular agent, or availability of the agent best-skilled to answer their query -- Route customers to a customer relations team if they've given negative feedback through the automated post-call survey -- Route customers directly to their VIP account team
- Visual engagement for video and screen sharing in the contact center
- Dialer so that you can dial directly from the CRM or productivity tool, reference dynamic dial lists, enable automatic call recording and logging, and implement voicemail drops
- Fully automated call and screen recording are helpful tools for training, quality management, and compliance
- Self-service and AI virtual assistants automate routine tasks, which frees agents to focus on more complex queries
- Quality management to improve performance with contact center KPI reports, call and screen recording, supervisor coaching, post-call surveys, and speech analytics
- More secure payments are fully compliant with PCI DSS, including PCI Pal Agent Assist, PCI Pal Self-Service, and PCI Pal Digital
- Compliant across PCI DSS, ISO 27001, SOC 2 Type 2, HIPAA, Salesforce Shield, and GDPR
*Omnichannel capabilities supported by CRM; different features available for different CRMs.
For custom pricing, EULA, or a private contract, please contact awssales@vonage.com .
Highlights
- Full CRM integration: CRM customer data and insights help deliver personal and positive experiences.
- Right data at the right time: Customized dashboards provide an instant view of engagement histories.
- Efficiency and the CX: Automated resources create time to address more complex customer concerns.
Details
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Delivery method
Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Cost/12 months |
|---|---|
Vonage Contact Center | $1,000,000.00 |
Dimension | Cost/unit |
|---|---|
Usage based charges for Core Service Usage and Overage | $0.01 |
Usage based charges for Telephony and Carrier Services | $0.01 |
Regulatory charges for voice services | $0.01 |
Vendor refund policy
As set forth in the terms or as required by law.
Legal
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Support
Vendor support
Get your best product; Suit your unique need; Find your right price. We'd love to help! Email us at awssales@vonage.com and a dedicated specialist will help you
AWS infrastructure support
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Customer reviews
Human Resources
Intuitive, Clean Interface for Seamless Calling and Messaging
Reviewed on Feb 25, 2026
Review provided by G2
What do you like best about the product?
User-Friendly App: Intuitive, clean, interface on both desktop and mobile for seamless, calling and messaging.
What do you dislike about the product?
Customer Support: Users frequently report slow, unhelpful and sometimes apathetic support with difficulties in resolving issues.
What problems is the product solving and how is that benefiting you?
It eliminates the need for expensive, traditional on-premise hardware, providing a scalable, subscription-based model that allows businesses to adjust and save on operational costs.
Naresh K.
Effortless Setup for Calling and Messaging
Reviewed on Dec 24, 2025
Review provided by G2
What do you like best about the product?
Easy setup for calling and messaging and integration with other tool.
What do you dislike about the product?
Not providing other features in base plan.
What problems is the product solving and how is that benefiting you?
some carriers are not supported in vonage for sending SMS.
Surbhi C.
Excellent Calling Features That Deliver
Reviewed on Nov 15, 2025
Review provided by G2
What do you like best about the product?
Calling features is good .but the texting features is no available.
What do you dislike about the product?
Vonage in not providing the texting features .
What problems is the product solving and how is that benefiting you?
Vonage was providing calling features .it was good but texting they not provided.
Anuj K.
User-Friendly with Great Integrations, But Needs Better Call Transfer and In-App Reporting
Reviewed on Nov 04, 2025
Review provided by G2
What do you like best about the product?
The platform is easy to use and offers helpful integration with the ATS. I appreciate receiving timely updates, whether through missed calls or email messages. The call quality is high, and text messages are delivered instantly.
What do you dislike about the product?
Transferring calls between the desktop and mobile versions often doesn't work as smoothly as it should. It would be much more convenient if the app or software displayed the number of calls made directly within the app, instead of requiring users to visit the website for reports. Additionally, having access to call recordings within the app or software itself would be extremely helpful.
What problems is the product solving and how is that benefiting you?
Vonage Business Communications addresses the challenge of fragmented communication tools by combining voice, video, messaging, and conferencing within a single unified platform. This removes the hassle of managing several separate systems and enables smooth collaboration among teams, regardless of whether they are in the office or working remotely. Personally, I’ve found that this leads to easier coordination with vendors, contractors, and staff, as well as improved accessibility from any location and more streamlined communication overall. The integration with ATS and other business tools further helps keep conversations organized and ensures that important information is always within reach, which ultimately boosts productivity and responsiveness.
Cristian R.
Reliable Calls to USA & Canada, Minor Signal Drops Occasionally
Reviewed on Oct 22, 2025
Review provided by G2
What do you like best about the product?
You can call to USA and Canada at anytime, even if you´re working remotley or having vacations with no issues at all.
What do you dislike about the product?
What I don´t like is that sometimes the signal got loss even if you´re having a good connection but works most of the times pertfetly.
What problems is the product solving and how is that benefiting you?
There´s no need to get a cellphone with a sim card or buy a expensive mobile datas from your local country, only create a corporative user and call.