Sold by: Vonage
Make your customer conversations more engaging and secure when you embed voice calling into your apps and website.
Vonage Branded Calling enhances trust and engagement by displaying your logo, name, and call purpose directly on the customers devices. This in-app voice calling solution ensures secure, branded interactions that drive higher call center pickup rates and protect against scams like Authorized Push Payment (APP) fraud.
With calls authenticated via your app, customers can connect globally with just a tap, bypassing traditional phone numbers. Vonage Branded Calling simplifies connections, strengthens security, and boosts customer confidence - all while elevating your brand presence.
Overview
Vonage Branded Calling revolutionizes how businesses connect with customers by integrating calling with secure, branded interactions. By displaying your company logo, name, and call purpose directly on the customers devices, this solution drives higher call center pickup rates and builds trust.
Enhanced Customer Engagement
Branded Calling ensures your calls stand out by identifying them as authentic and secure. This can lead to increased answer rates while safeguarding against Authorized Push Payment (APP) fraud, a growing threat in customer communications. With branding that cannot be imitated, your business strengthens customer confidence and enhances fraud prevention.
Simplified and Secure In-App Voice Calling
Customers can connect directly through your mobile app or website, bypassing the need for traditional phone numbers. Calls are authenticated through the app, ensuring secure and seamless interactions.
Global Accessibility
Customers can connect from anywhere using Wi-Fi or data.
Convenience
One-tap calling simplifies contact, eliminating the hassle of searching for numbers or navigating IVRs. And Branded Calling supports hybrid connectivity, bridging conventional telephony with Vonage cloud technology and creating a unified experience.
Key Benefits of Branded Calling
Prevention Against APP Fraud
Branded Calling ensures secure, trusted communications that scammers cannot replicate.
Higher Call Center Pickup Rates
Recognizable calls foster trust, increasing customer engagement.
Elevated Brand Presence
Every interaction becomes an extension of your brand, driving loyalty and trust.
Real-World Applications
Organizations in financial services, healthcare, and retail are using Vonage Branded Calling to transform their customer interactions. By embedding in-app voice calling, they have improved call answer rates, streamlined global connectivity, and effectively protected customers from fraud.
Support for Inbound and Outbound Calls
In the same way that the consumer needs to be reassured about the identity of the caller as a business, the call center agents need to make sure of the caller identity. By making sure that the caller is not an imposter who is trying to hijack the legitimate user identity, businesses protect their customers and their sensitive online data and assets.
Highlights
- Promote trusted relationships: Use Branded Calling to showcase company name, logo, and call reason directly on the recipient lockscreen to enhance brand visibility. Your business can also boost call answer rates by fostering trust and transparency, and offer a unique safeguard against fraud - as scam callers cannot imitate branded calling - to ensure enhanced security
- Simplify the connection: Enable direct and secure calling from your mobile app or website. Your customers are authenticated through the app sign-in to simplify the connection. Plus your customers can connect from any location worldwide through a Wi-Fi or data connection.
- Enhance brand visibility: Branded calling elevates voice engagement experiences by augmenting and complementing your customer support solution stack. Transcend robotic IVR trees with direct click-to-call to the right department or your contact center. Eliminate local customer service numbers for seamless expansion into new markets.
Details
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time.
Dimension | Description | Cost/unit |
|---|---|---|
API Usage | Vonage API usage units | $0.01 |
Vendor refund policy
As per the AWS Marketplace terms.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
Support is available through online developer documentation, FAQs, and solution briefs, available through our community Slack channel, via e-mail and other channels with our Support team, or through your account manager, accessible at awssales@vonage.com .
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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