Trusted Call Solutions

Can’t reach your customers? You’re not alone. Most outbound calls to mobile handsets are delivered without a Caller Name or description, and in some cases, they are labeled inadvertently as “SPAM Likely” or “Fraud Likely.”

Research indicates that 88% of consumers will not answer calls that only display a phone number, particularly a toll-free number. This means that calls to mobile devices about school closures, a doctor’s return call, confirming a service call, or a prescription being ready for pick-up often go unanswered.

Download our solution sheet to learn how your enterprise can protect its brand and increase revenue with TruContact Trusted Call Solutions.

Branded Call Display (BCD). Give consumers a reason to answer calls and improve customer engagement by delivering calls with context. It delivers the business name, logo and reason for call to the mobile call display.

Benefits:

•Increase ROI: Reverse revenue loss and increase incremental income by 18%–22% with branded calling.

•Increase engagement and improve answer rates: Increase answer rates by up to 56% by adding context to calls.

•Maximize your mobile reach: Reach over 280 million BCD capable mobile devices.

Caller Name Optimization (CNO) mitigates outbound calling from being marked as spam or blocked. Businesses use a web interface to manage numbers and caller ID information. CNO allows enterprises to designate verified business numbers for outbound calls through a centralized, online portal that helps ensure calls aren’t mislabeled.

Benefits:

•Get calls answered: Reduce erroneous call blocking and tagging of outbound calls by more than 90%

•Reduce costs: Recover anywhere from 8%-22% of revenue.

•Increase ROI: Avoid phone tag and reach your customers faster, improving the customer experience.

Caller Name Optimization and Branded Call Display help customers migrate using Amazon Connect.