Sold by: RozieAI
CARE is a smart unified workspace for call center agents offering real-time advisory and automation. CARE enhances the productivity of agents and enables organizations to deliver a consistent brand voice while lowering support costs
Overview
CARE is a smart unified workspace for call center agents offering real-time advisory and automation. CARE enhances the productivity of agents and enables organizations to deliver a consistent brand voice while lowering support costs.
CARE Foundation Package includes the following agent dashboard features:
- Full Feature Softphone
- Required reading panel (News, Advisories, etc)
- Caller profile
- Conversation transcripts
- Knowledge Discovery
- Agent Notes
- Quick links
Highlights
- A unified view of the customer profile, history, and conversational background enables the agent to build instant rapport
- Contact support@rozie.ai for product support, customization and additional pricing options
Details
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months | Overage cost |
|---|---|---|---|
50,000 Connected Minutes | Includes 50,000 annual connected minutes subscription | $1,000.00 | |
100,000 Connected Mins | Includes 100,000 annual connected minutes subscription | $2,000.00 | |
500,000 Connected Mins | Includes 500,000 annual connected minutes subscription | $5,000.00 |
Vendor refund policy
Refunds not provided
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
Top
100
In Contact Center
Top
10
In Contact Center, CRM, IT Business Management
Top
25
In Healthcare & Life Sciences, Contact Center, Financial Services
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Integrated Softphone Functionality
Full-featured softphone integrated within the agent workspace for call handling and management
Customer Profile and History Consolidation
Unified display of customer profile, interaction history, and conversational background accessible to agents
Real-time Conversation Transcription
Automatic transcription of agent-customer conversations captured and stored within the workspace
Knowledge Discovery System
Built-in knowledge discovery capability enabling agents to access relevant information during customer interactions
Agent Workspace Dashboard
Centralized agent dashboard incorporating softphone, caller profile, agent notes, quick links, and required reading panel for advisories and news
Multi-Channel Support
Support delivery across web, social, mobile, messaging, live chat, email, and voice channels
Unified Agent Workspace
Centralized workspace for managing and responding to customer interactions with complete customer context and access to 1,200+ pre-built integrations
AI-Powered Automation
Built-in AI-powered bots, routing, and workflows to automate repetitive tasks and optimize business processes
Knowledge Management
Knowledge management system for organizing and accessing customer service information
Real-Time Analytics and Reporting
Built-in analytics and real-time reporting capabilities for monitoring performance and business optimization
Omnichannel Routing and Orchestration
Seamlessly orchestrates customer service workflows across multiple channels with AI-powered routing that intelligently guides customers through personalized journeys between self-service and agent-assisted experiences.
AI-Powered Conversational Automation
Delivers AI conversational bots and proactive outreach capabilities for self-service interactions, trained on the industry's largest customer experience dataset.
Real-Time Agent Guidance and Analytics
Provides real-time information, guidance, and actionable insights to agents during interactions, combined with workforce optimization and performance analytics for continuous improvement.
Cloud-Native Open Architecture
Built on an enterprise-grade, cloud-native platform with extensible open framework enabling seamless integrations, rapid deployment, and global scalability with embedded security.
Unified Knowledge Management and Digital Entry Points
Integrates knowledge management across digital entry points including websites, mobile apps, and search interfaces to enable data-driven self-service and personalized customer experiences.
Standard contract
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