Sold by: NICE
NICE CXone is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center and beyond. Imagine the possibilities when your customers are effortlessly guided to quickly resolve their needs directly on your digital properties or matched with a well-prepared agent every time and on every channel. Plus, with predictive analytics and embedded artificial intelligence AI, your team can resolve issues faster, personalize each experience and forge deeper loyalty with each customer.
Overview
NICE CXone, the world's no.1 cloud customer experience platform, transforms your call center software empowering exceptional agent and customer experiences: every channel, every time. CXone is the first and only platform unifying best in class Omnichannel Routing, Analytics, Workforce Optimization, Automation and Artificial Intelligence all built on an Open Cloud Foundation. CXone helps organizations of all sizes be the first choice of customers, the first to innovate, and the first choice employer. Only CXone delivers one unified experience, on one cloud native platform, with fast onboarding of new employees and capabilities, and embedded AI to keep your team one step ahead.
Now you can take the next leap in customer experience with CXi Customer Experience interactions a unique approach only available with NICE CXone. With one cloud platform, you can intelligently meet your customers wherever their journey begins, enable resolution through data driven self service, and prepare your agents to successfully resolve any needs event. Why? Because CXone is the first and only cloud customer experience platform with everything you need to deliver extraordinary experiences across the entire customer journey.
CXone combines every digital entry point for customers to reach you, best in class journey orchestration, and smart self service. You will also get real time guidance to create well prepared agents, and a closed loop system to drive complete performance. Finally, only CXone includes purpose built AI with everything built on an enterprise grade open cloud platform.
Digital Entry Points giving your customers a smart start to every journey with knowledge management and rich experiences in search, websites, mobile apps.
Journey Orchestration which seamlessly guide customers through their personalized journey with AI powered routing across self service and agent assisted experiences.
Smart Self Service that deliver self service that works every time with AI conversational bots and proactive outreach.
Empowered Agents allowing you to prepare agents with real time information and guidance for fast, personalized interactions.
Complete Performance which empowers your agents for continuous self improvement and unlock your full CX potential with full visibility across operations.
Enlighten AI which helps build the right self service & agent assisted journeys and foster with CX focused, purpose built AI engine.
Open Cloud Foundation which champions innovation through an extensible, enterprise grade platform that scales securely, deploys quickly, and services customers globally.
Highlights
- Our easy-to-use application suite provides a smarter, more meaningful experience for contact center employees and customers by providing a seamless transition between self-service and agent-assisted interactions including cross-channel elevation.
- Accelerate innovation, empower agents, and simplify administration with a single, modern cloud native architecture. Grow and operate with confidence while enjoying greater scalability, reliability, and security. All on a single platform.
- Get AI-powered actionable insights to predict needs, delight customers, and engage employees like never before.
Details
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
NICE CXone | Cloud Native CXi Platform | $150,000.00 |
Dimension | Cost/unit |
|---|---|
Overage over Contractual Amount | $0.01 |
Vendor refund policy
As set forth in the terms or as required by law.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
We offer convenient global 24/7/365 technical support with enhanced cross-functional collaboration.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
Elliott P.
great product and support
Reviewed on Apr 01, 2025
Review provided by G2
What do you like best about the product?
the phone system is easy to use and navigate
What do you dislike about the product?
I am old school and would like to be able to pick up the phone and receive support when I need it
What problems is the product solving and how is that benefiting you?
the only problems we have are connectivity issues or finding solutions to other issues that may occur.
Leave a comment0 comments
Ashley H.
Great tool to use
Reviewed on Mar 30, 2025
Review provided by G2
What do you like best about the product?
What I like best is it’s very easy to navigate. It’s easy to look at different things as you can pull up multiple tabs. It’s easy to get around. It’s easy to add tabs or to add different things add different widgets so that’s the main thing that I like.
What do you dislike about the product?
I think the only thing I do not like is that sometimes it times out even though I’m on it times out, but other than it timing out, it is actually a great tool to use and to have
What problems is the product solving and how is that benefiting you?
It is solving the way I listen to the phone calls because it’s a lot easier than doing recorded calls. I can just click on someone’s name in live monitoring and actually listen to that called in and they are so if they are having problems, I can actually join the call and help them and assist them
Louis B.
Great product
Reviewed on Mar 21, 2025
Review provided by G2
What do you like best about the product?
The product is user friendly and shorts the dashboard very well.
What do you dislike about the product?
The calls can drop or are hard to pick up sometimes
What problems is the product solving and how is that benefiting you?
Having a phone base which is through the phone rather than a landline system.
Alternative Dispute Resolution
Great automation system for customer service purposes
Reviewed on Mar 20, 2025
Review provided by G2
What do you like best about the product?
I like the idea how it proactively anticipate customers needs and can fix issues before we become major issues.
What do you dislike about the product?
Overall, I don’t have any complaints about it. It just needs to be probably a little bit more user-friendly.
What problems is the product solving and how is that benefiting you?
It helps me mostly with the customer complaints
Tyler H.
Stable, feature rich platform
Reviewed on Mar 04, 2025
Review provided by G2
What do you like best about the product?
We've found the CXone platform to be a good choice for our business. The cloud-based infrastructure is reliable, and it has a plethora of powerful features that help us enhance customer, agent and manager experiences. We appreciate the unified suite of tools, including integrated workforce management, omnichannel capabilities, capable IVR, easy access to call recordings, and fairly robust reporting. The platform is easy to use (intuitive UI), provides several tools for real-time monitoring, agent performance, and our Technical Account Manager is educated and helpful.
What do you dislike about the product?
Custom reports are difficult to configure and the learning curve for IVR Studio scripting is steeper than anticipated.
What problems is the product solving and how is that benefiting you?
NICE CXone is a powerful platform that is helping us provide exceptional customer experiences to our members.