Sold by: NICE
NICE CXone is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center - and beyond. Imagine the possibilities when your customers are effortlessly guided to quickly resolve their needs directly on your digital properties or matched with a well-prepared agent-every time and on every channel. Plus, with predictive analytics and embedded artificial intelligence (AI), your team can resolve issues faster, personalize each experience - and forge deeper loyalty with each customer.
Overview
NICE CXone, the world's #1 cloud customer experience platform, transforms your call center software - empowering exceptional agent and customer experiences: every channel, every time. CXone is the first and only platform unifying best-in-class Omnichannel Routing, Analytics, Workforce Optimization, Automation and Artificial Intelligence-all built on an Open Cloud Foundation. CXone helps organizations of all sizes be the first choice of customers, the first to innovate, and the first choice employer. Only CXone delivers one unified experience, on one cloud native platform, with fast onboarding of new employees and capabilities, and embedded AI to keep your team one step ahead.
Now you can take the next leap in customer experience with CXi-Customer Experience interactions-a unique approach only available with NICE CXone. With one cloud platform, you can intelligently meet your customers wherever their journey begins, enable resolution through data driven self-service, and prepare your agents to successfully resolve any needs event. Why? Because CXone is the first and only cloud customer experience platform with everything you need to deliver extraordinary experiences across the entire customer journey.
CXone combines every digital entry point for customers to reach you, best-in-class journey orchestration, and smart self-service. You'll also get real-time guidance to create well prepared agents, and a closed-loop system to drive complete performance. Finally, only CXone includes purpose-built AI with everything built on an enterprise-grade open cloud platform.
- Digital Entry Points - Give your customers a smart start to every journey with knowledge management and rich experiences in search, websites, mobile apps.
- Journey Orchestration - Seamlessly guide customers through their personalized journey with AI-powered routing across self-service and agent assisted experiences.
- Smart Self-Service - Deliver self-service that works every time with AI conversational bots and proactive outreach.
- Empowered Agents - Prepare agents with real-time information and guidance for fast, personalized interactions.
- Complete Performance - Empower your agents for continuous self-improvement and unlock your full CX potential with full visibility across operations.
- Enlighten AI - Build the right self-service & agent-assisted journeys and foster with CX-focused, purpose-built AI engine.
- Open Cloud Foundation - Champion innovation through an extensible, enterprise-grade platform that scales securely, deploys quickly, and services customers globally.
Highlights
- Our easy-to-use application suite provides a smarter, more meaningful experience for contact center employees and customers by providing a seamless transition between self-service and agent-assisted interactions including cross-channel elevation.
- Accelerate innovation, empower agents, and simplify administration with a single, modern cloud native architecture. Grow and operate with confidence while enjoying greater scalability, reliability, and security. All on a single platform.
- Get AI-powered actionable insights to predict needs, delight customers, and engage employees like never before.
Details
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on contract duration. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for any usage exceeds the entitle amount or not covered in the contract. These charges will be applied on top of the contract price. If you choose not to renew or replace your contract before it ends, access to your entitlements will expire.
Dimension | Description | Cost/12 months |
|---|---|---|
NICE CXone | Cloud Native CXi Platform | $150,000.00 |
Dimension | Cost/unit |
|---|---|
Overage over Contractual Amount | $0.01 |
Vendor refund policy
As set forth in the terms or as required by law.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
We offer convenient global 24/7/365 technical support with enhanced cross-functional collaboration.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
Marianna R.
Smooth but not Perfect
Reviewed on Feb 28, 2025
Review provided by G2
What do you like best about the product?
The NICE CXone Mpower is fast, responsive, and easy to use program. The interface is clean, and it makes handling customer interactions smooth. It also integrates well with other tools, which helps keep everything in one place which is I love.
What do you dislike about the product?
It can feel a bit complex at first, especially with all the features. Some areas could be more intuitive, and occasional glitches can be frustrating. The pricing is also on the higher side in my opinion
What problems is the product solving and how is that benefiting you?
helps streamline customer interactions by combining multiple communication channels into one platform. It improves efficiency by automating workflows and reducing wait times.
Leave a comment0 comments
Health, Wellness and Fitness
Great product!
Reviewed on Feb 13, 2025
Review provided by G2
What do you like best about the product?
The ability to contact more clients due to speed of calls being fed to my agents, time saved by the auto features such as auto voicemail.
What do you dislike about the product?
Sometime when receiving inbound calls there is no hang up button to click and have to wait for the client to hang up!
What problems is the product solving and how is that benefiting you?
It is helping identify possible issues with the quality management portion. Helping my agents achieve daily targets.
Electrical/Electronic Manufacturing
Great tool, unsurpassed support
Reviewed on Feb 11, 2025
Review provided by G2
What do you like best about the product?
The quality and speed of the support I receive.
What do you dislike about the product?
The reports are a little difficult to navigate. I"ve tried to match the predesigned reports against a custom report with the same data, but it doesn't come up the same. (I think there's a timeframe issue.)
What problems is the product solving and how is that benefiting you?
The inbound contact tools are exactly what we need given we offer various types of support, from sales and warranty to troubleshooting and parts. We also offer Spanish language assistance.
Consulting
Extremely Helpful
Reviewed on Feb 11, 2025
Review provided by G2
What do you like best about the product?
It's resourceful and helpful when looking for valuable information.
What do you dislike about the product?
I don't have no dislikes about NICE CXone
What problems is the product solving and how is that benefiting you?
Helping me solve credential about NICE.
Wholesale
Nice Mpower review
Reviewed on Feb 06, 2025
Review provided by G2
What do you like best about the product?
automating customer service is nice and the function is decent.
What do you dislike about the product?
its not easy to learn or use. better training is needed.
What problems is the product solving and how is that benefiting you?
Making the information clean and easy to review.