Overview
LiveUCX provides Dynamic Realtime dashboard application for your Contact Centre. Using these dashboards view your Contact Centre statistics at a glance in vibrant & meaningful visualizations.
The application developed by LiveUCX Dashboard integrates seamlessly to your contact centre that will extract real time statistics including agent, queue and contact stats and displays them in visually enhanced controls like Gauges, Pie Charts, graphs and charting.
The application allows public dashboards, Alerting mechanism to multiple channels and offers options to create dashboards with news, video and weather feeds. It has a very flexible Canvas that allows user to easily Drag, Drop and size the controls. LiveUCX Makes Realtime reporting easy to setup and widely accessible for your Contact Centre managers and supervisors.
It is a fully web-based solution for calculating & displaying real-time data on large screens in contact canters (wallboards) and directly on computer screens of supervisors and even on mobile devices of executives (dashboards).
Highlights
- Realtime Dashboard with Extended Visualizations.
- Contact Center Dashboard for AWS Connect , Nice CXOne , Avaya , Genesys , PureCloud, Zoom & Ring Central
- Summarized Data For Multiple Agents/Skillsets/Contacts. Floorplan mapping of Contact Centre also available
Details
Features and programs
Financing for AWS Marketplace purchases
Pricing
Dimension | Cost/request |
|---|---|
Data for 5 Queues & 10 Agents : Create Upto 2 Dashboards | $180.00 |
Data for 10 Queues & 20 Agents : Create Upto 5 Dashboards | $240.00 |
Data for 20 Queues & 50 Agents : Create Upto 10 Dashboards | $360.00 |
Option to host the platform on your AWS Instance with SSO | $600.00 |
Vendor refund policy
NA
Legal
Vendor terms and conditions
Content disclaimer
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
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Support
Vendor support
LiveUCX delivers you the competitive edge you need to stay ahead of the pack, and offers a truly unique and customizable interface tailored to your specific needs.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.