NICE CXone flexible with cool and suitable features
What do you like best about the product?
The best thing about this great tool is its great call routing capability and flexibility with the actual call options. On the other hand, the interface is good, easy to use and you can move comfortably through its system.
What do you dislike about the product?
I think they should improve their technical support and response times.
What problems is the product solving and how is that benefiting you?
Once configured we could notice the benefits, solving problems with call routing and message playback, plus we got used to this system for other types of needs such as live chat, customer support and all that.
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