Sold by: Vonage
Create safe, reliable, and delightful conversations with RCS business messaging. Rich Communication Services (RCS) enables branded, two-way interactivity with images, videos, and more right to your customers mobile devices.
Overview
Unlock the power of RCS (Rich Communication Services) messaging to enhance your customer engagement strategy. This innovative business messaging solution provides a dynamic, media-rich communications channel. Now you can send interactive messages with images, videos, and action buttons directly to users. Elevate customer experiences beyond traditional SMS with RCS, and create more engaging conversations that drive higher response rates and satisfaction.
Why Choose RCS Business Messaging?
RCS Business Messaging helps brands deliver tailored, responsive, and visually-engaging messages to uniquely turn each interaction into a branded, immersive experience. With RCS, you can integrate product images, promotional videos, and interactive options, like quick reply buttons, all designed to encourage users to take immediate action. These elements enable a seamless, enriched customer journey that reflects your brand identity while increasing engagement.
Core Features and Benefits of RCS Business Messaging
Media-rich messaging: Integrate images, videos, GIFs, and audio for visually-enhanced messaging that resonates with users.
Action-oriented buttons: Let customers quickly respond to offers, book services, or navigate to specific web pages with a single tap.
Real-time analytics and insights: Track customer responses, analyze engagement metrics, and adjust strategies with actionable data.
Enhanced security: Ensure your customers peace of mind with secure, authenticated messages directly to their native messaging app.
Global reach with localized capabilities: Communicate worldwide with customizable settings that cater to regional messaging preferences.
Top Use Cases of RCS Business Messaging
Customer support: Allow customers to connect with support representatives directly through messaging, with real-time response options.
Product promotions and sales: Boost engagement with media-rich promotions that bring products to life and direct customers to purchase pages.
Transactional updates: Keep customers informed with interactive order updates, delivery notifications, and status changes.
Event reminders and bookings: Encourage event attendance with integrated calendar links and reminders.
Why RCS Business Messaging is the Future of Communication
RCS messaging captures attention with visual elements and interactivity, and provides a more captivating and actionable messaging experience. In fact, current RCS customers already enjoy increased engagement and conversion rates, setting a new standard for customer communication.
Technical Requirements
Nearly 2.5B Android and Apple devices are RCS enabled.
RCS integrates smoothly with CRM systems and customer engagement platforms to track and optimize communications.
With RCS Business Messaging on AWS, you can take your customer interactions to the next level and make each message count.
Highlights
- Reach customers at scale: Conveniently send personalized broadcast messages from the Vonage conversational marketing dashboard.
- Reach the masses: Easily upgrade your SMS to RCS with the same opt-in consent and without the need for an app, such as WhatsApp.
- Get the details: RCS provides real-time metrics and analytics, such as read and open rates.
Details
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time.
Dimension | Cost/unit |
|---|---|
Usage of Vonage APIs | $0.01 |
Vendor refund policy
Please refer to the Vonage Terms of Use for Refund Policy.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
Support is available through online developer documentation, FAQs, and solution briefs, available through our community Slack channel, via e-mail and other channels with our Support team, or through your account manager, accessible at awssales@vonage.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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