Overview

Gupshup is a leading conversational messaging platform that enables businesses to build engaging conversational experiences seamlessly across 30+ messaging channels using a single API. Gupshup offers an easy-to-use omnichannel messaging API, advanced bot-building platform and mobile marketing tools.

Gupshup's messaging platform handles over 10Bn+ messages per month. Thus, enabling over 45,000+ businesses globally to send messages across multiple channels such as SMS, Voice, WhatsApp, Instagram, etc.

Businesses can automate their marketing actions, such as campaign management, sending personalized messages etc., and get deep-dive insights and analytics on their campaign performance.

Highlights

Automate conversational engagement on WhatsApp Business

Details

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GupShup Inc

Features and programs

Financing for AWS Marketplace purchases

AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.

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Pricing

Gupshup Whatsapp

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Pricing is based on contract duration. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for any usage exceeds the entitle amount or not covered in the contract. These charges will be applied on top of the contract price. If you choose not to renew or replace your contract before it ends, access to your entitlements will expire.

1-month contract (3)

Info

Dimension	Description	Cost/month
Whatsapp_Marketing	Whatsapp_API_Marketing_25k_messages_month	$272.50
Whatsapp_Utility	Whatsapp_API_Utility_25k_messages_month	$130.00
Whatsapp_Services	Whatsapp_API_Services_25k_messages_month	$125.00

Vendor refund policy

Legal

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Usage information

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Delivery details

Software as a Service (SaaS)

SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.

Resources

Vendor resources

https://www.gupshup.io/

Support

Vendor support

T S Manjunath manjunath.ts@gupshup.io ; deepta.vinnakota@gupshup.io

AWS infrastructure support

AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.

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Customer reviews

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Ratings and reviews

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47 external reviews

External reviews are sourced from G2 and are not included in the star rating for this product.

Devesh V.

Great WhatsApp crm

Reviewed on Sep 02, 2024

Review provided by G2

What do you like best about the product?

Easy to integrate with your product and setup

What do you dislike about the product?

Nothing much, onboarding can be bit smoother

What problems is the product solving and how is that benefiting you?

Multi agents WhatsApp communication

Automated responses

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Amoolya K.

BSP FOR EVERY API PROVIDER

Reviewed on Aug 03, 2024

Review provided by G2

What do you like best about the product?

1) Gupshup has been very easy and effective BSP provider
2) They have easy implementation and Documentation
3) They have cloud APIs which helps for any API providers to implement them for faster service to be provided to the end customer
4) Gupshup has a very effective and good support team for any assistance required
5) Gupshup Documentation has helped for easy integration with our backend as a BSP

What do you dislike about the product?

1) They dont have genric dashboard for all the team members

What problems is the product solving and how is that benefiting you?

1) Gupshup has solved many cloud APIs problem with was not been solved by other BSPs
2) Gupshup has been very helful and quick with any issues raised
3) The API documentation is very easy for intergration and implementation

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mani V.

smooth and work friendly

Reviewed on May 22, 2024

Review provided by G2

What do you like best about the product?

easy to use time-saving , feedback support

What do you dislike about the product?

slowness and sometimes facing refresh issues

What problems is the product solving and how is that benefiting you?

Gupshup addresses the need for streamlined and efficient conversational experiences across multiple channels, which benefits me by providing a robust platform for engaging with users and delivering relevant information and assistance effectively.

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Education Management

My experience with Gupshup has been a good one.

Reviewed on May 18, 2024

Review provided by G2

What do you like best about the product?

the best i likeed about gupshup is the dashboard

What do you dislike about the product?

for me calling feature is least helpful.

What problems is the product solving and how is that benefiting you?

gupshup is solving the problem of sendung SMS for me

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Shashikant S.

Gupshup Review

Reviewed on May 02, 2024

Review provided by G2

What do you like best about the product?

Simple Interface and not too complicated

What do you dislike about the product?

Sometimes it takes a while to load the page

What problems is the product solving and how is that benefiting you?

Its basically bridging the gap between our company and our consumers.
The ease at which are able to get the template approved and send it to our users it's really helping us there.

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