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Reviews from AWS Marketplace

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External reviews

52 reviews
from G2

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    Khuteja Tul K.

Powering Seamless Messaging for Businesses

  • January 27, 2025
  • Review verified by G2

What do you like best about the product?
Gupshup has multiple platforms like SMS and WhatsApp, RCS, Bot services and has good support and secrecy systems. It's user friendly and helps communicating with customers efficiently. Also they come up different use cases to help us grow our ROI's and use updated marketing practices available in the market. Also, they can handle the volume of communications to run smoothly during any flash sales or deals.
What do you dislike about the product?
NA, the team is co-operative and helps tackle all problems but there are some times when the support responds late.
What problems is the product solving and how is that benefiting you?
Gupshup has multiple platforms like SMS and WhatsApp, RCS, Bot services and has good support and secrecy systems. The support team and the overall team is good. Through gupshup we have explored multiple new trends and ways to get better ROI's, be it different types of whatsapp templates, new rcs channel etc.


    Aastha M.

Seamless Communication

  • January 24, 2025
  • Review verified by G2

What do you like best about the product?
I've been using Gupshup to manage my customer communication. The platform is user-friendly, with intuitive tools for building automated workflows and personalized messaging.

Its integration with multiple channels like WhatsApp, SMS, and web push ensures that we can connect with our audience wherever they are, making our CRM campaigns highly effective.

What I love most is the reliability—messages are delivered on time, and the API performance is solid. Plus, their support team is prompt and helpful whenever we have questions.
What do you dislike about the product?
I think tool should be more inclined towards integration with the CRM tool like Clevertap, Moengage.
What problems is the product solving and how is that benefiting you?
All in one place like SMS, WA, Email. I don't have to rush to multiple places for my CRM needs. For a robust messaging solution, Gupshup is worth it. Highly recommended!


    Shalom F.

Gupshup as an efficient Whatsapp marketing communication tool

  • December 18, 2024
  • Review verified by G2

What do you like best about the product?
Gupshup is easy to use, with a number of features to conduction various types of Whatsapp communications and helps in timely scheduling of campaigns and has easy integration with our marketing automation tools, with timely customer support.
What do you dislike about the product?
It has more scope of making the whatsapp marketing better for end to end campaign management from business to consumer
What problems is the product solving and how is that benefiting you?
Gupshup is hlping in promoting and bringing about relevant information about the product or service to market which helps improve brand image and visibility to the customer along with helping in communicating relevant information and assisting with customer queries.


    Anuj G.

Best tool for all the communciaitons

  • November 30, 2024
  • Review provided by G2

What do you like best about the product?
They have very good CSM and support team is very fast
What do you dislike about the product?
Integration is bit difficult and some interfacee is very confusing
What problems is the product solving and how is that benefiting you?
All the communicatino realted problems gets solved very easy


    Chirag D.

Great experience

  • November 16, 2024
  • Review provided by G2

What do you like best about the product?
Flexibility and teams ownership. Keep it up
What do you dislike about the product?
More insights might help. Let's resolve together
What problems is the product solving and how is that benefiting you?
Connecting with customer with right CTA


    Devesh V.

Great WhatsApp crm

  • September 02, 2024
  • Review provided by G2

What do you like best about the product?
Easy to integrate with your product and setup
What do you dislike about the product?
Nothing much, onboarding can be bit smoother
What problems is the product solving and how is that benefiting you?
Multi agents WhatsApp communication

Automated responses


    Amoolya K.

BSP FOR EVERY API PROVIDER

  • August 03, 2024
  • Review verified by G2

What do you like best about the product?
1) Gupshup has been very easy and effective BSP provider
2) They have easy implementation and Documentation
3) They have cloud APIs which helps for any API providers to implement them for faster service to be provided to the end customer
4) Gupshup has a very effective and good support team for any assistance required
5) Gupshup Documentation has helped for easy integration with our backend as a BSP
What do you dislike about the product?
1) They dont have genric dashboard for all the team members
What problems is the product solving and how is that benefiting you?
1) Gupshup has solved many cloud APIs problem with was not been solved by other BSPs
2) Gupshup has been very helful and quick with any issues raised
3) The API documentation is very easy for intergration and implementation


    mani V.

smooth and work friendly

  • May 22, 2024
  • Review verified by G2

What do you like best about the product?
easy to use time-saving , feedback support
What do you dislike about the product?
slowness and sometimes facing refresh issues
What problems is the product solving and how is that benefiting you?
Gupshup addresses the need for streamlined and efficient conversational experiences across multiple channels, which benefits me by providing a robust platform for engaging with users and delivering relevant information and assistance effectively.


    Education Management

My experience with Gupshup has been a good one.

  • May 18, 2024
  • Review verified by G2

What do you like best about the product?
the best i likeed about gupshup is the dashboard
What do you dislike about the product?
for me calling feature is least helpful.
What problems is the product solving and how is that benefiting you?
gupshup is solving the problem of sendung SMS for me


    Shashikant S.

Gupshup Review

  • May 02, 2024
  • Review verified by G2

What do you like best about the product?
Simple Interface and not too complicated
What do you dislike about the product?
Sometimes it takes a while to load the page
What problems is the product solving and how is that benefiting you?
Its basically bridging the gap between our company and our consumers.
The ease at which are able to get the template approved and send it to our users it's really helping us there.