Gupshup Whatsapp
GupShup IncReviews from AWS customer
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Best domestic WA service provider
What do you like best about the product?
I have used 2-3 wa service providers, including gupshup. but the gupshup UI felt different.. as a indian user its very easy and convenient to use domestic service providers and gupshup is one of the great option of it. their customer support is always on time. if any things breaks directly from meta's end then gupshup team proactively looking with them and helping us on real time.
What do you dislike about the product?
I mostly use this platform for whatsapp template approval, sometime when I create the new template and refresh the page then the new created templates take a time to reflect on list section.
What problems is the product solving and how is that benefiting you?
Gupshup is really easy to use, their real time support help us to solve problems and integration new APIs on real time. also their pricing is also convenient. so if I look at overall level gupshup is one of the great vendor which help us for our journey of growth.
Feature-Rich Platform, But UI/UX Needs Improvement
What do you like best about the product?
Gupshup has wide variety of features covering different use cases which will help in address 1 CBP, different templates, Chatbots, SMS, RCS, Email etc
What do you dislike about the product?
UI/UX could be a lot better and ease of dashboard usage
What problems is the product solving and how is that benefiting you?
WhatsApp is the key channel, it helped us a lot in able to promote and market our content better the chatbot flow helped us a lot in understanding what is needed for customers and it was seamless to build bot flows and running campaigns.
BEST WHATSAPP SERVICE
What do you like best about the product?
This software is user-friendly and easy to navigate, making it accessible and understandable for everyone.
What do you dislike about the product?
Since our service manager resigned, there hasn't been a specific person assigned to help us resolve issues.
What problems is the product solving and how is that benefiting you?
Send multiple WhatsApp messages with just a single click.
Best communication platform for businesses.
What do you like best about the product?
It has all type of communication service including SMS , Whatsapp etc.
Able to send all type of sms like Transactional or promotional.
Able to send all type of sms like Transactional or promotional.
What do you dislike about the product?
Nothing to dislike about the Gupshup platform.
What problems is the product solving and how is that benefiting you?
In our organisation we are using gupshup to send all whatsapp communication, we have build whatsapp bot and whatsapp based journey through it.
Review for Gupshup offerings and services
What do you like best about the product?
They keep pace with the innovation and give priority to new and innovative ways of outreach.
What do you dislike about the product?
Their pricing model. They are bit expensive than others.
What problems is the product solving and how is that benefiting you?
Solving problem of outreach. It provides the seamless services which makes job easier and impactful.
Effortless Integration, Robust Features, and Easy-to-Scale Automation
What do you like best about the product?
Gupshup makes WhatsApp automation easy with seamless CRM integration, powerful features, and a user-friendly platform. Special thanks to our CSM Naveen for his constant support and proactive approach.
What do you dislike about the product?
While Gupshup is a solid platform overall, the dashboard sometimes experiences delays, and the reporting format could be more customizable and user-friendly.
What problems is the product solving and how is that benefiting you?
Gupshup helps us centralize and automate customer communication across WhatsApp, SMS, and RCS, reducing manual efforts and improving response time. With AI chatbot support, we handle queries 24/7, boost lead conversion, and deliver personalized experiences at scale. The seamless CRM integration and proactive support from the team.
Reliable Multi-Channel Messaging Platform for Scalable Customer Engagement
What do you like best about the product?
Gupshup offers a robust and user-friendly platform that helps streamline customer communication across channels like WhatsApp, SMS, and RCS. Its tools for building automated and personalized messaging flows are intuitive and effective. The platform makes integrating/implementations of new channels and features easy, allowing us to quickly adopt the latest communication options. The platform is reliable, scalable, and well-suited for running large-volume campaigns without performance issues.
Additionally, Naveen Verma from Gupshup regularly introduces us with relevant marketing innovations that help us optimize engagement.
Additionally, Naveen Verma from Gupshup regularly introduces us with relevant marketing innovations that help us optimize engagement.
What do you dislike about the product?
Gupshup is a great platform with many strengths, and there’s always room to grow. One area that could be enhanced is the support experience—making it more responsive and proactive would add even more value. Also, exploring deeper integration of AI could unlock new possibilities for smarter automation and improved insights, helping users get even more from the platform.
What problems is the product solving and how is that benefiting you?
Gupshup consolidates multiple communication channels like SMS, WhatsApp, and RCS into a single platform, eliminating the need to manage separate tools for CRM and messaging. This all-in-one approach simplifies our workflow and ensures consistent customer engagement. For anyone looking for a reliable and comprehensive messaging solution, Gupshup delivers great value and is highly recommended.
Best After Sales Services
What do you like best about the product?
Product in itself is very good, but the after sales services are best.
Naveen has helped us at every step in using the product from exploring new features to helping us fix our bugs
Naveen has helped us at every step in using the product from exploring new features to helping us fix our bugs
What do you dislike about the product?
30% of my whatsapp messages are failing but I think that is a problem at meta level, it would be help if we can understand how we can target these users
What problems is the product solving and how is that benefiting you?
Retargetting
Gupshup as an effective marketing WhatsApp software
What do you like best about the product?
Gupshup is an easy to use WhatsApp marketing and promotion tool. It is easy to implement for all marketing and communication purposes. It is easy to create templates on the platform and schedule and set up business marketing and promotional messages for customers. It can be easily integrated with other marketing and CRM software. The customer support team is also prompt and very helpful and resolve queries effectively.
What do you dislike about the product?
The software sometimes lags and there is a bit of a higher load time.
What problems is the product solving and how is that benefiting you?
Gupshup has helped resolve the probem for setup of WhatsApp templates and business scheduling with all the features being available all in one place.
good experience
What do you like best about the product?
What I like best about Gupshup is its robust and versatile messaging platform that supports seamless integration across multiple channels like WhatsApp, SMS, and more. The reliability, scalability, and real-time communication capabilities make it an excellent choice for customer engagement. Additionally, their developer-friendly APIs and timely support further enhance the overall experience.
What do you dislike about the product?
Not as of now. However the response time from support team can be better
What problems is the product solving and how is that benefiting you?
Sending WhatsApp messages has become much easier, and it is saving us a lot of time, as it was previously a manual process.
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