Vonage Contact Center (VCC)
VonageReviews from AWS customer
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Very good VOIP, best I've used
What do you like best about the product?
The best part has been the lack of communication failure, great uptime, and sales promotion when on boarding.
What do you dislike about the product?
While the phone app has increased considerably I feel it still needs some refining. Also, while I am the account admin and have experience in these things, using anything beside a desk phone can be a daunting task for someone off the street (like a volunteer).
What problems is the product solving and how is that benefiting you?
We had a 24 year old PBX install that was getting close to failure, and worse we were paying for insurance on the thing. It was expensive and rudimentary. We have advanced significantly and saved a sizable sum of money.
Recommendations to others considering the product:
Continued refining of the existing products is all that is needed, and getting better all the time.
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