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Workato helping to automate incident reporting/response
What do you like best about the product?
Ease of use, ability to ramp up quickly, ability to integrate with disparate systems, including some legacy systems.
What do you dislike about the product?
We've just started down the process and things are going well thus far.
What problems is the product solving and how is that benefiting you?
Ability to report and respond to service issues much quicker and with more accurate information. As we prove it out, will want to expand the usage of Workato into other domains.
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Lead CRM Architect
What do you like best about the product?
The number of connectors available, and the simplicity / familiarity of the user interface make this a winning combination.
What do you dislike about the product?
I have been using this product for over a year and have not found anything I do not like about the product or the company.
What problems is the product solving and how is that benefiting you?
Integrating business process that span multiple Salesforce.com instances.
Recommendations to others considering the product:
This is a killer product! In the hands of your SAAS administrators system integration takes hours not months.
Smooth and their support has been there to help me with my more complex recipes.
What do you like best about the product?
How easy it is to integrate between various platforms. All you need are credentials and they will automatically authenticate to the respective REST interfaces. Once that's done you can pivot between any other connections you've established. Additionally, they have a thought out RBAC model that allows granularity between users and teams, and connections and recipes.
What do you dislike about the product?
There isn't anything we dislike with the product. The company is growingly rapidly, takes customer feedback seriously, and advances based on the feedback quickly. I'm excited for the community to grow so that more and more recipe ideas are out there.
What problems is the product solving and how is that benefiting you?
Integrations with platforms that would otherwise not communicate with each other. Although it might be easy to write up a few REST API calls to a provider, it isn't always so easy to troubleshoot errors. Workato's "job error" section makes it super easy to troubleshoot and re-test.
Recommendations to others considering the product:
This is a great tool for integrations with any tool with a REST interface. The recipes are pretty straightforward, the support is great, and the rate at which they advance the product is fast.
Awesome integration app
What do you like best about the product?
Workato integrates pretty much all the apps out there to our Okta for SSO seamlessly. It removes the hassle to code for each app, and we just create recipes for them.
What do you dislike about the product?
I haven't found any cons so far. The product is great.
What problems is the product solving and how is that benefiting you?
integrating apps to SSO app we use (Okta)
A true powerhouse tool to complement our Marketo environment
What do you like best about the product?
I can use Workato to retrieve data from, and write back to , objects that are not available through the native Marketo-Salesforce sync. This eliminates the need to stage data on the Contact record to make it consumable by Marketo, and reduces reliance on IT support. Also the tool is very handy for some data normalization activities, and handling API connections to other software tools.
What do you dislike about the product?
I'm a big fan, so there isn't much to complain about. My one minor issue is that I wish it were easier to share recipes within an organization without needing to upgrade to an Enterprise account. Otherwise, the tool is a no-brainer.
What problems is the product solving and how is that benefiting you?
As above, complements our Marketo/Salesforce sync and reduces reliance on IT.
Workato - Building Integrations
What do you like best about the product?
The service.
Besides being a great tool that makes integrations easy, the Workato Staff (Especially Ryan from Workato) is eager to assist and responds quickly to our questions/needs.
They are quick to implement fixes and upgrades and makes it easy for us to use the tool.
Besides being a great tool that makes integrations easy, the Workato Staff (Especially Ryan from Workato) is eager to assist and responds quickly to our questions/needs.
They are quick to implement fixes and upgrades and makes it easy for us to use the tool.
What do you dislike about the product?
There are some restrictions to using the tool and at times you would need to use Ruby to get exactly what you need. However the tool is constantly growing and making it easier for users to adapt without coding.
We had some issues handling large loads but the Workato team came up with solutions to make it work.
We had some issues handling large loads but the Workato team came up with solutions to make it work.
What problems is the product solving and how is that benefiting you?
We are using Workato as a tool to build integrations. The greatest benefit is that you don't need to be a technical/developer to build solutions. Any analyst can do it.
Easy to use and powerful
What do you like best about the product?
The fact it can talk to Salesforce without having to buy the extra expensive Salesforce API. This was a huge benefit, because adding the API to a Salesforce license can provide extremely costly if you have a LOT of users.
What do you dislike about the product?
Documentation isn't the best. This made it difficult to work out some issues I had with recipes myself. Support were a little bit slow at replying, but we got there in the end.
What problems is the product solving and how is that benefiting you?
Synchronising systems, to keep them all up to date without manual intervention.
Recommendations to others considering the product:
Take your time setting up a recipe. It can be a bit tricky to get working at first. Support are very helpful, so reach out if need be.
Great for organizations!
What do you like best about the product?
I like the flexibility of the platform - without necessarily being a developer. I'm a pretty serious data person - but not a developer or coder. This system provides me with a way to connect disparate systems, make transformations and automate processes that otherwise would be ugly and/or manual.
What do you dislike about the product?
The costs. Your pricing model changed - and it makes sense for larger organizations with big infrastructure headaches, but for my large number of small nonprofits - who have small #s of staff and need the workflow automation - it is getting to be (if not already) prohibitive in cost. Yes, even with your nonprofit discount.
What problems is the product solving and how is that benefiting you?
Connecting multiple systems to automate workflow and data transfer to (and in some cases from) Salesforce NPSP to make it easier for 501c3's to accomplish their work and still have a central source (one source) of the truth for their donors, volunteers, advocates, etc.
Recommendations to others considering the product:
Take your time - figure out your logic and go through the training before sitting down to actually do the recipe.
Helpful Integrations
What do you like best about the product?
Workato is very user friendly and connects with many apps.
What do you dislike about the product?
Troubleshooting can be a little complicated.
What problems is the product solving and how is that benefiting you?
Our organization has been able to automate several business processes using Workato.
Good integration with Salesforce
What do you like best about the product?
We liked that we had control over how we wanted to integrate Eventbrite and Salesforce. We could customize it to our liking without being forced into a prearranged configuration.
What do you dislike about the product?
Even though it does have a lot of customization, there are some little features that are missing. For instance, you can't choose to update just ANY field in Salesforce, there are pre-picked ones that you must choose from.
What problems is the product solving and how is that benefiting you?
We needed a way to have our Eventbrite events replicate to Salesforce as Campaign's. Workato does this perfectly and as a result we have saved time and money while also gaining insight into what types of people attend our events and how they relate to our organization.
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