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Robust and dependable online queuing service
What do you like best about the product?
Queue-it is relatively simple to use, given its flexibility, its product enhancements are regular and invariably positive and easy to get to grips with, it is a robust service that conveys a feeling of fairness to our customers and the Queue-it customer support team respond very quickly and always with solutions to the issues I raise.
What do you dislike about the product?
I'm sure there is more that I could get out of the product but a lack of time is holding me back.
What problems is the product solving and how is that benefiting you?
Initially, Queue-it was implemented to protect our website infrastructure from spikes in traffic caused by online events. Increasingly it is used to ensure fairness for all our customers when we put relatively scarce tickets on sale, and its robust dependability demonstrates to our customers this fairness. We also need to make and test changes to our website in the run-up to these events, and Queue-it's queue-jump link allows our team to test that everything is ready for the opening of each event.
Keeps Website Running Smoothly on Busy Days
What do you like best about the product?
We've been using Queue-It for years to manage web traffic for ticketing on-sales for popular events, and it has never failed us! It's easy to change the customer messaging and keep those waiting up-to-date with what's going on (e.g. 'tickets now sold out' or 'New date added').
What do you dislike about the product?
Setting up a new queue requires making changes in several different places in the portal. It can be tricky to get your head around which parts need updating, but it gets easier with practice.
What problems is the product solving and how is that benefiting you?
Queue-It enables us to manage the flow of traffic into the purchase path of our website. We've previously had occasions where our website crashed due to overloading, but that no longer happens as the queue effectively manages the traffic.
Course registration
What do you like best about the product?
Easy to set up, clear documentation, no more server saturation
What do you dislike about the product?
We should look for a moment for something we dislike, for the moment it is perfect
What problems is the product solving and how is that benefiting you?
We have a first come, first served registration system. So 600 people at once on the server, slowed it down a lot. The process could take between 2 to 4 hours when everything was going well.
Now with Queue-IT, it's going well and it takes between 30 and 60 minutes
Now with Queue-IT, it's going well and it takes between 30 and 60 minutes
Excellent Service & Communication
What do you like best about the product?
The communication from the start was excellent. We were able to get onboarded and up and running with minimal effort and the service hasn't skipped a beat since.
What do you dislike about the product?
No real dislikes at all around the service. If I had to pick something, I'd say the UI could use a refresh - but that's really looking for something to critique.
What problems is the product solving and how is that benefiting you?
Large influxes of traffic during the pandemic prior to being able to scale infrastructure.
Excellent
What do you like best about the product?
the control you have over your infrastructure
What do you dislike about the product?
the costs for each option that the solution has
What problems is the product solving and how is that benefiting you?
Infrastructure failures when having a large event
Recommendations to others considering the product:
N/A
Very user friendly system which does the job
What do you like best about the product?
It's easy to use and understand how the system works. Has a good overview of data and an easy way to control settings.
What do you dislike about the product?
A bit pricey, but if you need a tool to manage critical users traffic on your website, its a right tool to use.
What problems is the product solving and how is that benefiting you?
Traffic load was our biggest problem
Amazing, professional, supportive and great product
What do you like best about the product?
It allowed us to quickly deploy a much improve customer experience for our digital website.
What do you dislike about the product?
We didn't dislike any aspects of this :-)
What problems is the product solving and how is that benefiting you?
We received more traffic than anticipated through the success of TV advertising, which meant we needed to quickly deploy a solution to help triage this high volume traffic and ensure we managed audience expectations and ensured successful completion of our digital journeys.
Recommendations to others considering the product:
100% if you are looking for a really great solution to managing audience/customer journeys to maximise the conversion of your traffic, then this is the product for you.
Queue-It helps our website when a huge traffic of customers is expected.
What do you like best about the product?
The queueing feature. The monitoring page. The customer service.
What do you dislike about the product?
The dashboard could be improved; it's a little bit confusing.
What problems is the product solving and how is that benefiting you?
It helps manage the volume of people entering our website when a huge volume is expected.
Good service
What do you like best about the product?
Attractive service, Good support, reasonable price offer
What do you dislike about the product?
Nothing with dislike, but hope to integrate with BOT protection solution
What problems is the product solving and how is that benefiting you?
Build service with controlling heavy access load
Recommendations to others considering the product:
Again good service and support and easy to deploy and use
Use of Queue-it for ticketing during Covid-19
What do you like best about the product?
The stabil and secure use of the system. We trust the Queue-it system 100% and then we use the system, it is key that everything works as it should, and that we are able to control the flow of customers on our ticketing site.
What do you dislike about the product?
I have not come across things about Queue-it that I dislike.
What problems is the product solving and how is that benefiting you?
We use Queue-it, to make sure that our ticketing system, runs gently, and that we only allow the number of customers in to the ticketing system, that our servers can handel. The building of queue and shuffling of customers before entrance to the ticketing system, makes sure our customers experience a fair and transparent distribution of tickets, where demand and capacity do not match.
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