Sold by: Queue-it
Deployed on AWS
Control traffic with Queue-it's virtual waiting room to deliver a fair online experience without crashes or bots.
4.7
Overview
Queue-it is a virtual waiting room platform, delivered as a Software-as-a-Service (SaaS), for managing website and application overload in relation to popular events and activities online. Its online queue system passes surplus visitors to a virtual waiting room and re-directs them back to the website or application on a first-in, first-out basis. Through a web-based admin platform, IT professionals can control the queue configuration and monitor real-time analytics of online peak traffic. Queue-it integrates easily with CDN's, load balancers, ecommerce and ticketing platforms, major SDK's, application platforms and tag management systems.
Queue-it is the leading developer of virtual waiting room services, empowering 1,000+ organizations worldwide to build and nurture trust with 25+ billion visitors annually by delivering reliable, fair, and transparent online experiences. Queue-it helps some of the world's biggest governments, retailers, and ticketing companies to capitalize on peak traffic events by preventing website crashes, blocking bots, and mitigating load-induced errors such as overselling. Queue-it is headquartered in Denmark with offices in the U.S., Australia, Japan, and the Republic of Korea. For more information, please visit https://queue-it.com/aws-waiting-room/ .
A Standard subscription with basic features ideal for small business with traffic peaks under 1 million visitors a month. Use 'Pricing Info' form in the 'Additional Support' section below to get a customized option that fits your needs.
For more detail, custom pricing, EULA, or a private contract, please contact awsmarketplacesubscriptions@queue-it.com .
Highlights
- Ensure fairness for customers attempting to access your product or service by using first-come, first-serve order.
- Remove customer stress and uncertainty by providing individualized wait information in a customizable experience.
- Manage and control the traffic flow to your website and adjust on speed on-the-fly
Details
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Standard Waiting Room | Average subscription for Standard waiting room. Pro & Enterprise subscriptions available as Private Offer | $21,048.00 |
Vendor refund policy
Custom pricing options
Request a private offer to receive a custom quote.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
Entertainment
Highly recommend Queue-it!
Reviewed on Feb 02, 2026
Review provided by G2
What do you like best about the product?
Accounts team and tech team are very responsive and communicative. It's pretty easy to navigate the dashboard as well as to set up waiting rooms.
What do you dislike about the product?
There are still some features that can be enhanced, such as double queue exemption, and bot management. Occasionally, certain displays (eg: re-direct buttons. CAPTCHA) will be buggy and isn't displayed, but Queue-it's team always try to identify and resolve the issue.
Some aspects could be further enhanced, such as the double queue exemption and bot management capabilities. Occasionally, certain interface elements (e.g. redirect buttons or CAPTCHA) may not render correctly, but the Queue-it team is proactive in identifying and resolving these issues.
Some aspects could be further enhanced, such as the double queue exemption and bot management capabilities. Occasionally, certain interface elements (e.g. redirect buttons or CAPTCHA) may not render correctly, but the Queue-it team is proactive in identifying and resolving these issues.
What problems is the product solving and how is that benefiting you?
Queue-it helps us manage high traffic ticket sales and monitor activity through its real-time dashboard. The latter allows us to predict demand for future events and make informed business and resource planning decisions.
John P.
A Home Run for High-Traffic Product Drops
Reviewed on Jan 30, 2026
Review provided by G2
What do you like best about the product?
Queue-it transformed our high-demand launches by preventing site crashes and oversells, enabling us to deliver a fair and seamless experience for customers. The waiting room feature allowed us to control inventory, limit purchases per customer, and ensure real players—not resellers or bots—got access to our products. Their support and success teams were incredibly responsive and hands-on during our onboarding, making setup and execution smooth. Real-time messaging kept customers informed, and the ability to customize the waiting room for branding and cross-promotion was a big plus. The platform fostered better collaboration across our teams and directly contributed to the best sales day in our company’s history, with conversion rates and loyalty signups soaring.
What do you dislike about the product?
Initially, the platform was a bit tricky to navigate without guidance, and we ran into a minor issue related to our custom URL structure, but Queue-it’s support resolved it quickly. Some advanced features, like the email form in the waiting room, require an additional paid upgrade, which we’re considering but don’t have yet.
What problems is the product solving and how is that benefiting you?
Queue-it transformed our high-demand launches by preventing site crashes and overselling
Events Services
Reliable Enterprise Tool That Keeps Our Sites Running Smoothly
Reviewed on Dec 30, 2025
Review provided by G2
What do you like best about the product?
It is a very reliable enterprise-oriented tool. We use it every day to maintain availability and monitor access to our websites. It's also our main ally during click days, when a lot of traffic flows to our sites.
What do you dislike about the product?
Customizations are possible, but sometimes we'd like more flexibility and greater attention to detail in translations. Fortunately, Support responds quickly and provides prompt assistance with these types of needs.
What problems is the product solving and how is that benefiting you?
Our business relies on online event ticket sales. In many cases, we face real click-days with very high traffic. That's why we rely on Queue-it: we can manage traffic peaks in a controlled manner, offering end users a personalized and less frustrating waiting experience.
jschuknecht@overture.org S.
Keep Your Website Up and Your Patrons Calm
Reviewed on Dec 22, 2025
Review provided by G2
What do you like best about the product?
Once you have it set up, it is very easy for us to replicate events so it's not starting from scratch every time. It's a great amount of control, as well as valuable real time data about wait times, number of queued people, and more. Customer service has also always been very helpful for us, and it integrates so well with our ticketing software (Tessitura). We use it for major onsales, so maybe about a 12-15 times a year, but it's worth it every time to keep our website up and running. The ability to update waiting messages in real time is also a key bonus. Plus, if you run into them at a conference or trade show, they have great swag (try to snag a WAIT hat!).
What do you dislike about the product?
I wish the help documentation was a little more robust. Some of the rules as far as characters and spacing in set-up of rooms feels punitive, but not at all a dealbreaker.
What problems is the product solving and how is that benefiting you?
Queue-It helps us ensure that our website doesn't crash, both when we have planned huge onsales (Hamilton, Wicked, etc.) or just general sudden unexpected bursts of traffic. AND, when we do have those, it's helping us make sure that we're doing what we can to mitigate bots. Queue-it allows orderly and smooth entrance and use of our website, and makes the anxiousness of our customers drop considerably.
Civic & Social Organization
Effortless Queue Management and Flawless Performance
Reviewed on Dec 17, 2025
Review provided by G2
What do you like best about the product?
How easy it is to setup the queue room and to monitor and control traffic through it on the go. It works flawlessly as well.
What do you dislike about the product?
Can't think of anything I do not like about it.
What problems is the product solving and how is that benefiting you?
Queue-it helps us control flow of clients though our web servers hosting the app client interface. On city even registration days, we have huge crowds, which if left uncontrolled, can bring the system down to a point hwerer it is unusable. Queue-it has helped us prevent this from happening.