Sold by: Queue-it
Deployed on AWS
Control traffic with Queue-it's virtual waiting room to deliver a fair online experience without crashes or bots.
4.7
Overview
Queue-it is a virtual waiting room platform, delivered as a Software-as-a-Service (SaaS), for managing website and application overload in relation to popular events and activities online. Its online queue system passes surplus visitors to a virtual waiting room and re-directs them back to the website or application on a first-in, first-out basis. Through a web-based admin platform, IT professionals can control the queue configuration and monitor real-time analytics of online peak traffic. Queue-it integrates easily with CDN's, load balancers, ecommerce and ticketing platforms, major SDK's, application platforms and tag management systems.
Queue-it is the leading developer of virtual waiting room services, empowering 1,000+ organizations worldwide to build and nurture trust with 25+ billion visitors annually by delivering reliable, fair, and transparent online experiences. Queue-it helps some of the world's biggest governments, retailers, and ticketing companies to capitalize on peak traffic events by preventing website crashes, blocking bots, and mitigating load-induced errors such as overselling. Queue-it is headquartered in Denmark with offices in the U.S., Australia, Japan, and the Republic of Korea. For more information, please visit https://queue-it.com/aws-waiting-room/ .
A Standard subscription with basic features ideal for small business with traffic peaks under 1 million visitors a month. Use 'Pricing Info' form in the 'Additional Support' section below to get a customized option that fits your needs.
For more detail, custom pricing, EULA, or a private contract, please contact awsmarketplacesubscriptions@queue-it.com .
Highlights
- Ensure fairness for customers attempting to access your product or service by using first-come, first-serve order.
- Remove customer stress and uncertainty by providing individualized wait information in a customizable experience.
- Manage and control the traffic flow to your website and adjust on speed on-the-fly
Details
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Standard Waiting Room | Average subscription for Standard waiting room. Pro & Enterprise subscriptions available as Private Offer | $21,048.00 |
Vendor refund policy
Custom pricing options
Request a private offer to receive a custom quote.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
Niels M.
Excellent system with with great layout/styling possibilities
Reviewed on Dec 08, 2025
Review provided by G2
What do you like best about the product?
From a technical point of view: it is a great product. It does puts a nice queue before our shop in case we need one. That is what we needed a couple of times a year.
Integration with CloudFront is smooth.
A very nice bonus is the possibility to style the waiting room layout to match our shop/event. Gives a great user experience.
Integration with CloudFront is smooth.
A very nice bonus is the possibility to style the waiting room layout to match our shop/event. Gives a great user experience.
What do you dislike about the product?
The UI is not always very intuitive, but they are always available to help us out if we can't find the setting ourselves:)
What problems is the product solving and how is that benefiting you?
We have a big sale a few times year, attributing more traffic than our servers can handle. Queueit provides a waiting room, spreading out the load on our servers over a longer time.
Telecommunications
Virtual Waiting Room Shines, Excellent Support
Reviewed on Dec 08, 2025
Review provided by G2
What do you like best about the product?
Virtual waiting room is a good feature which allows high spike traffic to be manageable to prevent server overload and crashes. The support team from Queue-IT is responsive and helpful when issues arises from critical launches.
What do you dislike about the product?
Dashboard and UX can be better and more intuitive. Missing easy integration plugins to Splunk, Pager Duty, Slack
What problems is the product solving and how is that benefiting you?
Preventing sudden high spike traffic.
Performing Arts
Excellent Bot Protection That Delivers Results
Reviewed on Dec 05, 2025
Review provided by G2
What do you like best about the product?
They have helped us tremendously in the fight against bots on our website.
What do you dislike about the product?
I wish there was a better way to stop traffic from specific countries or parts of the US. We have trouble in certain areas and it would be great if we could do this in bulk.
What problems is the product solving and how is that benefiting you?
Data Centers has been causing a lot of problems with our cart. Queue It has helped us to lower the number of bot attacks and has helped us fight synthetic traffic.
Matt R.
Essential for Managing High-Traffic Events, Easy to Use and Highly Customizable
Reviewed on Dec 05, 2025
Review provided by G2
What do you like best about the product?
Queue-it has really saved our backsides many times during massive on-sale spikes! We host a relatively large ticketing and event management platform (save name) and had so much trouble managing large traffic influx during big on-sales prior to queueit introduction. Now we can handle these episodes much more effectively. Big pros are the ease of use on the admin side, configurations, lots of abilities and controls, and customization. We don't plan to discontinue queue-it anytime soon! and our platform is growing substantially each year. So we need this.
What do you dislike about the product?
The dislikes are short list, but definitely big hits. Having the ability to enforce queue-it on a per-event basis and not platform wide is huge for us. Hoping to get that ability eventually. Also the integration of the SDK on our legacy platform was not super straightforward.
What problems is the product solving and how is that benefiting you?
See above, but essentially traffic flow control and bot/scalper mitigation.
Richard S.
Reliable High-Traffic Management with Seamless User Experience
Reviewed on Dec 05, 2025
Review provided by G2
What do you like best about the product?
What I like best about Queue-it is how predictably and transparently it manages high-traffic events. It gives us a controlled, orderly way to protect downstream systems during peak demand without degrading the guest experience. Instead of systems failing under sudden load, Queue-it absorbs the surge, meters users into the application at the rate our infrastructure can handle, and gives guests clear feedback about their place in line. That combination of protection + predictability + communication is extremely valuable.
What do you dislike about the product?
The biggest challenge with Queue-it is that it can introduce operational complexity and guest friction if it isn’t tuned perfectly. When it’s configured well, it’s fantastic. But when it's not, we feel it immediately across Observability, Ops, and Guest Experience.
What problems is the product solving and how is that benefiting you?
1. Prevents system overload during peak demand
2. Protects revenue by keeping the storefront available
3. Creates a controlled, stable environment for Observability & AIOps
4. Helps isolate performance bottlenecks
5. Reduces guest frustration during outages
6. Creates operational breathing room
2. Protects revenue by keeping the storefront available
3. Creates a controlled, stable environment for Observability & AIOps
4. Helps isolate performance bottlenecks
5. Reduces guest frustration during outages
6. Creates operational breathing room