Sold by: Queue-it
Deployed on AWS
Control traffic with Queue-it's virtual waiting room to deliver a fair online experience without crashes or bots.
4.7
Overview
Queue-it is a virtual waiting room platform, delivered as a Software-as-a-Service (SaaS), for managing website and application overload in relation to popular events and activities online. Its online queue system passes surplus visitors to a virtual waiting room and re-directs them back to the website or application on a first-in, first-out basis. Through a web-based admin platform, IT professionals can control the queue configuration and monitor real-time analytics of online peak traffic. Queue-it integrates easily with CDN's, load balancers, ecommerce and ticketing platforms, major SDK's, application platforms and tag management systems.
Queue-it is the leading developer of virtual waiting room services, empowering 1,000+ organizations worldwide to build and nurture trust with 25+ billion visitors annually by delivering reliable, fair, and transparent online experiences. Queue-it helps some of the world's biggest governments, retailers, and ticketing companies to capitalize on peak traffic events by preventing website crashes, blocking bots, and mitigating load-induced errors such as overselling. Queue-it is headquartered in Denmark with offices in the U.S., Australia, Japan, and the Republic of Korea. For more information, please visit https://queue-it.com/aws-waiting-room/ .
A Standard subscription with basic features ideal for small business with traffic peaks under 1 million visitors a month. Use 'Pricing Info' form in the 'Additional Support' section below to get a customized option that fits your needs.
For more detail, custom pricing, EULA, or a private contract, please contact awsmarketplacesubscriptions@queue-it.com .
Highlights
- Ensure fairness for customers attempting to access your product or service by using first-come, first-serve order.
- Remove customer stress and uncertainty by providing individualized wait information in a customizable experience.
- Manage and control the traffic flow to your website and adjust on speed on-the-fly
Details
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Features and programs
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Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Standard Waiting Room | Average subscription for Standard waiting room. Pro & Enterprise subscriptions available as Private Offer | $21,048.00 |
Dimensions summary
This listing offers one pricing option: an annual subscription for the Standard Waiting Room, billed under a yearly contract. You buy it by units, which reflect the average subscription for a Standard waiting room. Pricing scales with your traffic volume, how often you run waiting rooms, and the features you select. Pro and Enterprise subscriptions are not sold here; you access them through a Private Offer instead. This single Marketplace dimension covers year-round waiting room coverage rather than one-time events.
Top-of-mind questions for buyers
The Standard tier covers up to 15k visitors via queue per month, meaning visitors who see the waiting room during peaks. It includes one 24/7 peak-protected waiting room, one simultaneously running waiting room, and up to 1M visitors per month via safety net, where traffic enters instantly.
Your site stays protected even if you exceed your plan. The vendor follows up afterward with options for plan adjustments rather than blocking traffic. Because this is a yearly subscription bought in units, any change to your plan is handled through the vendor rather than automatic overage charges.
The vendor notes no separate implementation fee applies for smaller tiers. You still receive resources and support tools to get started. This differs from higher tiers, which carry a one-time implementation fee. Confirm details with the vendor, since the Marketplace listing itself covers the subscription only.
queue-it.com
Helpful?
Vendor refund policy
Custom pricing options
Request a private offer to receive a custom quote.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
Leisure, Travel & Tourism
Stable, Intuitive Virtual Waiting Room with Flexible Pricing and Responsive Support
Reviewed on Sep 24, 2026
Review provided by G2
What do you like best about the product?
Queue-it’s virtual waiting room service is very stable, and the client-side integration is straightforward. It’s easy to adopt their service within hours. The user interface is intuitive, and they continue to evolve the offering to the next level, with extensive end-user involvement throughout the product development lifecycle.
The pricing model is flexible and fair, and their customer service is responsive and knowledgeable. They can also provide alternatives when the product itself isn’t officially capable of handling specific edge needs.
The pricing model is flexible and fair, and their customer service is responsive and knowledgeable. They can also provide alternatives when the product itself isn’t officially capable of handling specific edge needs.
What do you dislike about the product?
Their terminology may not be easy to grasp at first, e.g. what is inflow, outflow, waiting room, pre-queue, safety net, 24x7 protection, etc... It will take some time to understand all of these terms.
What problems is the product solving and how is that benefiting you?
Our website visitor traffic varies a lot throughout the year and depends heavily on whether we are running any marketing or social ads. Because it’s not easy to predict traffic, and it’s also impossible to keep our cloud infrastructure pre-scaled all the time, Queue-it acts as a cushion that helps keep our service performant while also ensuring visitors are well informed about their queuing status.
Museums and Institutions
Rock-Solid Uptime and Easy Integration, but the Admin UI Takes Time to Learn
Reviewed on Sep 23, 2026
Review provided by G2
What do you like best about the product?
Technical integration to the website was very easy. Since we integrated Queue-it (about 1.5 years ago) it ran without ANY noticeable downtime or outage.
What do you dislike about the product?
The UI of the management interface could be improved. You need some time to find and understand the available options.
What problems is the product solving and how is that benefiting you?
Queue-it helps us protect against DDoS attacks. It also helps us manage traffic peaks when a new ticket sale launches, which significantly increases our customer satisfaction.
Fliu C.
Smart Traffic Diversion That Keeps the Site Running Smoothly
Reviewed on Sep 02, 2026
Review provided by G2
What do you like best about the product?
divert loading so that there won't be so many people accessing the site at the same time
What do you dislike about the product?
the UI is so old school enough to present
What problems is the product solving and how is that benefiting you?
loading issues in the system improved
Retail
Great for Handling Traffic Spikes, but Theme Customization Needs Work
Reviewed on Aug 10, 2026
Review provided by G2
What do you like best about the product?
Queue-it helps us make sure we can handle spikes in traffic that go beyond our own capacity.
What do you dislike about the product?
Creating custom themes could be easier and more flexible. Right now, we don’t have a way to use different themes for different customers without duplicating all integration rules. For example, we’d like to apply different themes per end-user language. It would also help if themes could be created and updated via the API, which isn’t currently possible but is something we would like.
What problems is the product solving and how is that benefiting you?
It helps us handle bursts of traffic to specific pages, which means the rest of our site and services aren’t impacted as much when there’s a sudden increase in load. It also makes the customer experience feel fairer during limited product releases.
Performing Arts
Queue-It Keeps Ticket Sales Smooth During Traffic Surges
Reviewed on Jul 30, 2026
Review provided by G2
What do you like best about the product?
It facilitates our busy event announcement and onsale periods, meaning that we can sell tickets confident in the knowledge that Queue-It will prevent our site from being overwhelmed by traffic surges. It's a useful tool to ensure that only high-quality traffic can book tickets. It's easy enough to set up & customise, and the ability to duplicate previous queues saves the team time.
What do you dislike about the product?
The back-end UX can feel a bit convoluted for first-time users. Because of that, it sometimes takes us a little while to onboard new staff members until they feel confident using the site.
What problems is the product solving and how is that benefiting you?
Prevents site overwhelm at busy times and allows us to communicate easily with customers in the queue as required.