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Protect with Efficiency and Exceptional Support
What do you like best about the product?
I like Queue-it for its simplicity, stability, and support. It is a solution that meets expectations when it comes to redirecting a user; it works according to the configuration set on the platform. Additionally, it is not complex to implement. The support is good and they not only respond to help requests but also proactively propose improvements. I also appreciate that migrations to new connectors, like Jakarta 4.x, and integration rules were relatively simple.
What do you dislike about the product?
I believe the bots and abuse section can be greatly improved, as sometimes we have bots that we know are bots but they still end up reaching our platform. Basically, for example, the solution should automatically detect obvious things like suspicious user agents, unreliable ASNs, token sharing or reuse, IP changes, etc., without having to configure them as rules, addons, or specific solutions.
What problems is the product solving and how is that benefiting you?
I use Queue-it to protect my platform from traffic spikes, ensuring a good user experience.
High Availability and Impeccable Ease of Use
What do you like best about the product?
I really like the high availability and robustness of Queue-it. Their service has never gone down, even with a high number of users. Additionally, I also appreciate the personal service they offer. I also found that the initial setup was very easy and intuitive.
What do you dislike about the product?
The only thing I would improve is the limit on the naming of some elements, as there are elements like waiting rooms and rules that do not allow certain characters like hyphens or spaces.
What problems is the product solving and how is that benefiting you?
I use Queue-it to protect our infrastructure. It helps us avoid service outages due to high concurrency and many requests, increasing the quality of service.
Effortless Queuing for High-Traffic Ticketing
What do you like best about the product?
I like that Queue-it is flexible and easy to set up. It does the job and does what it says on the tin, which is really important for us because we often have to launch events with short notice. If it wasn't easy to use, that would make it hard to get going with launching events quickly.
What do you dislike about the product?
I think more customization still looks like an external queuing system. It would be better if it could more thoroughly integrate and look like our web page.
What problems is the product solving and how is that benefiting you?
Queue-it helps us manage high traffic arriving on the site all at once during big ticket launches.
Efficient Control and Professional Support
What do you like best about the product?
I like the professionalism shown by the workers at Queue-it. It is very easy to work with them and everything is always simple and agile. We work with them every year for specific moments and they are always willing to get back in touch at the end of the year, they organize everything with flexibility and are always there when you need something.
What do you dislike about the product?
I don't find any pain point where I would say, hey, I don't like it or I think it could be improved. The truth is that I think beyond maybe the platform itself being a little simpler or easier, but maybe it's because we use it infrequently, once a year, and when we want to use it again, we might forget.
What problems is the product solving and how is that benefiting you?
I use Queue-it as a waiting room to control system performance and availability during high access peaks.
Stable platform and support always available
What do you like best about the product?
The platform is stable and, moreover, I have access to both the account manager and someone from the technology team, which allows me to receive help at any time.
What do you dislike about the product?
The pricing model seems too rigid to me and requires a lot of foresight when it comes to scaling. Additionally, the bot detection functionality does not work as I would expect.
What problems is the product solving and how is that benefiting you?
It allows us to make sales in situations where the initial demand is very high.
Efficient Management of High Demand with Improved Integration
What do you like best about the product?
I like the speed in launching the queue and the new customization we have, which can be activated from cpanel. On a technical level, although I'm not the right person, I think it integrates very well with us.
What do you dislike about the product?
Having to go to an external platform to touch and configure. Starting from a template to have to customize the interfaces. I would like it to be easier to design and more integrated with our funnel, so that it doesn't go to another platform to unify the UX. Currently, the moment queue-it comes up, the purchase flow breaks a bit because the user leaves the process.
What problems is the product solving and how is that benefiting you?
I use Queue-it to manage high demand and prevent crashes during events. I like that it allows launching queues quickly and customizing them easily from cPanel. Additionally, it integrates well with our sales funnel, although there are many possible improvements at the UX level.
Evaluation of using an electronic waiting room on an online ordering site for restaurants
What do you like best about the product?
A place where the system does not go down
A place where you can see the status such as the number of inflows and the number of people waiting from the management screen
A place where you can see the status such as the number of inflows and the number of people waiting from the management screen
What do you dislike about the product?
Even when it's my turn, I often have to line up again. There are restrictions such as using the same browser, and I couldn't understand the conditions for lining up again unless I asked questions from my side.
What problems is the product solving and how is that benefiting you?
Users line up after entering the waiting room so that they can wait their turn fairly.
Great for Traffic Management, Web Performance and Stability, and Bot Protection
What do you like best about the product?
With the clear benefit of helping us digitally manage crowds and monitor traffic, this has been a great tool for any traffic coming to our website. It improves our site performance and also helps ensure stability in our ticketing software, especially since our web sales are facilitated through API calls. More recently, it has become an integral part of how we manage bots and abuse.
What do you dislike about the product?
While recent updates have helped, it does require a bit of technical expertise to get it up and running. It is not a 'plug and play' type setup/tool. However, their support team helps fill in those bridge those deficits when ever encountered.
What problems is the product solving and how is that benefiting you?
Queue-It has helped provide insight to any abuse (bots or otherwise) and ensure stability of web performance but overall ticketing software.
Keeps Our Site Running Smoothly During Big Sales with Great Reporting
What do you like best about the product?
It keeps our website running smoothly during big on-sales, and has good reporting abilities.
What do you dislike about the product?
It is a bit hard to set up the waiting rooms.
What problems is the product solving and how is that benefiting you?
Our website has crashed in the past during our summer camp sales, and using Queue-It has stopped that from happening.
Useful and easy, but it needs improvements in customization
What do you like best about the product?
I like how useful Queue-it is, how easy it is to use and manage. I can set up a waiting line in a few minutes, which is really useful because we often have little time before a launch. The ease of management is also reflected in the dashboard with information on the number of entries to the queue, exits, and times.
What do you dislike about the product?
We have a certain number of free queue customizations per year, but the process for them is very long and does not fit our short event timelines. We would like to use this benefit more, but the time it takes to create a customized waiting page is not suitable for us.
What problems is the product solving and how is that benefiting you?
I use Queue-it to manage the number of people entering our website during busy events, which helps handle traffic efficiently. It is easy to use and configure, allowing us to set up waiting lines quickly when time is limited.
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