Queue-it Standard yearly subscription

What do you like best about the product?

Queue-it helps us make sure we can handle spikes in traffic that go beyond our own capacity.

What do you dislike about the product?

Creating custom themes could be easier and more flexible. Right now, we don’t have a way to use different themes for different customers without duplicating all integration rules. For example, we’d like to apply different themes per end-user language. It would also help if themes could be created and updated via the API, which isn’t currently possible but is something we would like.

What problems is the product solving and how is that benefiting you?

It helps us handle bursts of traffic to specific pages, which means the rest of our site and services aren’t impacted as much when there’s a sudden increase in load. It also makes the customer experience feel fairer during limited product releases.

What do you like best about the product?

It facilitates our busy event announcement and onsale periods, meaning that we can sell tickets confident in the knowledge that Queue-It will prevent our site from being overwhelmed by traffic surges. It's a useful tool to ensure that only high-quality traffic can book tickets. It's easy enough to set up & customise, and the ability to duplicate previous queues saves the team time.

What do you dislike about the product?

The back-end UX can feel a bit convoluted for first-time users. Because of that, it sometimes takes us a little while to onboard new staff members until they feel confident using the site.

What problems is the product solving and how is that benefiting you?

Prevents site overwhelm at busy times and allows us to communicate easily with customers in the queue as required.

What do you like best about the product?

38% decrease in server scaling costs and a 33% reduction in database scaling costs

What do you dislike about the product?

The administrative dashboard lacks an intuitive design and streamlined workflows.

What problems is the product solving and how is that benefiting you?

Acts as a security checkpoint, using tools like CAPTCHAs, proof-of-work challenges, and data center blocking to ensure genuine customers—not bots—get access.

What do you like best about the product?

I like Queue-it for its simplicity, stability, and support. It is a solution that meets expectations when it comes to redirecting a user; it works according to the configuration set on the platform. Additionally, it is not complex to implement. The support is good and they not only respond to help requests but also proactively propose improvements. I also appreciate that migrations to new connectors, like Jakarta 4.x, and integration rules were relatively simple.

What do you dislike about the product?

I believe the bots and abuse section can be greatly improved, as sometimes we have bots that we know are bots but they still end up reaching our platform. Basically, for example, the solution should automatically detect obvious things like suspicious user agents, unreliable ASNs, token sharing or reuse, IP changes, etc., without having to configure them as rules, addons, or specific solutions.

What problems is the product solving and how is that benefiting you?

I use Queue-it to protect my platform from traffic spikes, ensuring a good user experience.

What do you like best about the product?

I really like the high availability and robustness of Queue-it. Their service has never gone down, even with a high number of users. Additionally, I also appreciate the personal service they offer. I also found that the initial setup was very easy and intuitive.

What do you dislike about the product?

The only thing I would improve is the limit on the naming of some elements, as there are elements like waiting rooms and rules that do not allow certain characters like hyphens or spaces.

What problems is the product solving and how is that benefiting you?

I use Queue-it to protect our infrastructure. It helps us avoid service outages due to high concurrency and many requests, increasing the quality of service.

What do you like best about the product?

I like that Queue-it is flexible and easy to set up. It does the job and does what it says on the tin, which is really important for us because we often have to launch events with short notice. If it wasn't easy to use, that would make it hard to get going with launching events quickly.

What do you dislike about the product?

I think more customization still looks like an external queuing system. It would be better if it could more thoroughly integrate and look like our web page.

What problems is the product solving and how is that benefiting you?

Queue-it helps us manage high traffic arriving on the site all at once during big ticket launches.

What do you like best about the product?

I like the professionalism shown by the workers at Queue-it. It is very easy to work with them and everything is always simple and agile. We work with them every year for specific moments and they are always willing to get back in touch at the end of the year, they organize everything with flexibility and are always there when you need something.

What do you dislike about the product?

I don't find any pain point where I would say, hey, I don't like it or I think it could be improved. The truth is that I think beyond maybe the platform itself being a little simpler or easier, but maybe it's because we use it infrequently, once a year, and when we want to use it again, we might forget.

What problems is the product solving and how is that benefiting you?

I use Queue-it as a waiting room to control system performance and availability during high access peaks.

What do you like best about the product?

The platform is stable and, moreover, I have access to both the account manager and someone from the technology team, which allows me to receive help at any time.

What do you dislike about the product?

The pricing model seems too rigid to me and requires a lot of foresight when it comes to scaling. Additionally, the bot detection functionality does not work as I would expect.

What problems is the product solving and how is that benefiting you?

It allows us to make sales in situations where the initial demand is very high.

What do you like best about the product?

I like the speed in launching the queue and the new customization we have, which can be activated from cpanel. On a technical level, although I'm not the right person, I think it integrates very well with us.

What do you dislike about the product?

Having to go to an external platform to touch and configure. Starting from a template to have to customize the interfaces. I would like it to be easier to design and more integrated with our funnel, so that it doesn't go to another platform to unify the UX. Currently, the moment queue-it comes up, the purchase flow breaks a bit because the user leaves the process.

What problems is the product solving and how is that benefiting you?

I use Queue-it to manage high demand and prevent crashes during events. I like that it allows launching queues quickly and customizing them easily from cPanel. Additionally, it integrates well with our sales funnel, although there are many possible improvements at the UX level.

What do you like best about the product?

The reassurance of having a waiting room means that I don't have to worry as much about server specs as before.

What do you dislike about the product?

As before, there were many times when I had to get back in line even when it was my turn. There were restrictions such as using the same browser, and I couldn't understand the conditions for getting back in line unless I asked questions.

What problems is the product solving and how is that benefiting you?

Users line up after entering the waiting room so that they can wait their turn fairly.