Queue-it Standard yearly subscription

What do you like best about the product?

Queue-it’s virtual waiting room service is very stable, and the client-side integration is straightforward. It’s easy to adopt their service within hours. The user interface is intuitive, and they continue to evolve the offering to the next level, with extensive end-user involvement throughout the product development lifecycle.

The pricing model is flexible and fair, and their customer service is responsive and knowledgeable. They can also provide alternatives when the product itself isn’t officially capable of handling specific edge needs.

What do you dislike about the product?

Their terminology may not be easy to grasp at first, e.g. what is inflow, outflow, waiting room, pre-queue, safety net, 24x7 protection, etc... It will take some time to understand all of these terms.

What problems is the product solving and how is that benefiting you?

Our website visitor traffic varies a lot throughout the year and depends heavily on whether we are running any marketing or social ads. Because it’s not easy to predict traffic, and it’s also impossible to keep our cloud infrastructure pre-scaled all the time, Queue-it acts as a cushion that helps keep our service performant while also ensuring visitors are well informed about their queuing status.

What do you like best about the product?

Technical integration to the website was very easy. Since we integrated Queue-it (about 1.5 years ago) it ran without ANY noticeable downtime or outage.

What do you dislike about the product?

The UI of the management interface could be improved. You need some time to find and understand the available options.

What problems is the product solving and how is that benefiting you?

Queue-it helps us protect against DDoS attacks. It also helps us manage traffic peaks when a new ticket sale launches, which significantly increases our customer satisfaction.

What do you like best about the product?

divert loading so that there won't be so many people accessing the site at the same time

What do you dislike about the product?

the UI is so old school enough to present

What problems is the product solving and how is that benefiting you?

loading issues in the system improved

What do you like best about the product?

Queue-it helps us make sure we can handle spikes in traffic that go beyond our own capacity.

What do you dislike about the product?

Creating custom themes could be easier and more flexible. Right now, we don’t have a way to use different themes for different customers without duplicating all integration rules. For example, we’d like to apply different themes per end-user language. It would also help if themes could be created and updated via the API, which isn’t currently possible but is something we would like.

What problems is the product solving and how is that benefiting you?

It helps us handle bursts of traffic to specific pages, which means the rest of our site and services aren’t impacted as much when there’s a sudden increase in load. It also makes the customer experience feel fairer during limited product releases.

What do you like best about the product?

It facilitates our busy event announcement and onsale periods, meaning that we can sell tickets confident in the knowledge that Queue-It will prevent our site from being overwhelmed by traffic surges. It's a useful tool to ensure that only high-quality traffic can book tickets. It's easy enough to set up & customise, and the ability to duplicate previous queues saves the team time.

What do you dislike about the product?

The back-end UX can feel a bit convoluted for first-time users. Because of that, it sometimes takes us a little while to onboard new staff members until they feel confident using the site.

What problems is the product solving and how is that benefiting you?

Prevents site overwhelm at busy times and allows us to communicate easily with customers in the queue as required.

What do you like best about the product?

38% decrease in server scaling costs and a 33% reduction in database scaling costs

What do you dislike about the product?

The administrative dashboard lacks an intuitive design and streamlined workflows.

What problems is the product solving and how is that benefiting you?

Acts as a security checkpoint, using tools like CAPTCHAs, proof-of-work challenges, and data center blocking to ensure genuine customers—not bots—get access.

What do you like best about the product?

I like Queue-it for its simplicity, stability, and support. It is a solution that meets expectations when it comes to redirecting a user; it works according to the configuration set on the platform. Additionally, it is not complex to implement. The support is good and they not only respond to help requests but also proactively propose improvements. I also appreciate that migrations to new connectors, like Jakarta 4.x, and integration rules were relatively simple.

What do you dislike about the product?

I believe the bots and abuse section can be greatly improved, as sometimes we have bots that we know are bots but they still end up reaching our platform. Basically, for example, the solution should automatically detect obvious things like suspicious user agents, unreliable ASNs, token sharing or reuse, IP changes, etc., without having to configure them as rules, addons, or specific solutions.

What problems is the product solving and how is that benefiting you?

I use Queue-it to protect my platform from traffic spikes, ensuring a good user experience.

What do you like best about the product?

I really like the high availability and robustness of Queue-it. Their service has never gone down, even with a high number of users. Additionally, I also appreciate the personal service they offer. I also found that the initial setup was very easy and intuitive.

What do you dislike about the product?

The only thing I would improve is the limit on the naming of some elements, as there are elements like waiting rooms and rules that do not allow certain characters like hyphens or spaces.

What problems is the product solving and how is that benefiting you?

I use Queue-it to protect our infrastructure. It helps us avoid service outages due to high concurrency and many requests, increasing the quality of service.

What do you like best about the product?

I like that Queue-it is flexible and easy to set up. It does the job and does what it says on the tin, which is really important for us because we often have to launch events with short notice. If it wasn't easy to use, that would make it hard to get going with launching events quickly.

What do you dislike about the product?

I think more customization still looks like an external queuing system. It would be better if it could more thoroughly integrate and look like our web page.

What problems is the product solving and how is that benefiting you?

Queue-it helps us manage high traffic arriving on the site all at once during big ticket launches.

What do you like best about the product?

I like the professionalism shown by the workers at Queue-it. It is very easy to work with them and everything is always simple and agile. We work with them every year for specific moments and they are always willing to get back in touch at the end of the year, they organize everything with flexibility and are always there when you need something.

What do you dislike about the product?

I don't find any pain point where I would say, hey, I don't like it or I think it could be improved. The truth is that I think beyond maybe the platform itself being a little simpler or easier, but maybe it's because we use it infrequently, once a year, and when we want to use it again, we might forget.

What problems is the product solving and how is that benefiting you?

I use Queue-it as a waiting room to control system performance and availability during high access peaks.