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Great Product, Better Partner
What do you like best about the product?
Besides the ease of use, the best part of using Queue-It has to be dedicated, quick customer support. Setting up queues has become second nature, as we typically set those up multiple times a week, but I have often needed just a question or two answered randomly, small or large, and have been able to reach out to their support and get a response most of the time within the hour.
What do you dislike about the product?
There's not too much to say regarding the downsides, but if I would call out anything then simply, the admin UI could use some more help. I've used Queue-It for 5+ years and it's looked the same the entire time.
What problems is the product solving and how is that benefiting you?
We set up hype sale events with our release product weekly. Queue-It allows us to mitigate traffic flow issues as well as help control the customer experience during these events, as well as send our customers real-time text updates.
Controlled the drastic surge in traffic
What do you like best about the product?
User-Friendly GUI, Anyone can start using it without any prior experience or training. Tuning is very easy.
What do you dislike about the product?
The availability of more data to export into Xls format than graph will be a little bit more helpful to provide the timely insight to the application owners.
What problems is the product solving and how is that benefiting you?
Controlling the traffic and it helped greatly.
We use it for all of our busy onsales!
What do you like best about the product?
Easy to set up for any event and creates an equal environment for busy onsales.
What do you dislike about the product?
Some of the new setup is a little confusing but it just takes some getting used to.
What problems is the product solving and how is that benefiting you?
When we have a lot of traffic on our website, queue-it helps maintain the traffic elsewhere so we aren't under heavy load all at once.
Queue-it is part of our success story. Always delivered the best! Enjoyed great customer support.
What do you like best about the product?
The tool is intuitive and customizable. Graphs and statistics play a bigger role in understanding what happened during the event. Customer support is of great help when needed to troubleshoot any issue or when we have a question about configuration. Enjoyed working with the tool and support team in the last 6 years.
What do you dislike about the product?
Ease of extracting the statistics from the tool.
What problems is the product solving and how is that benefiting you?
We launch multiple events where we see a surge in traffic at the beginning of the event. Queue-it helped to regulate the inflow for these events.
Recommendations to others considering the product:
Queue-it always delivered.
I excellent tool for our traffic peaks
What do you like best about the product?
The ease of implementation, administration, management tools, and metrics it offers for tracking traffic behavior and queues
What do you dislike about the product?
Improve access to metrics and the email addresses of registered users to ensure they are notified upon login, whether via API integration or any other streamlined method.
What problems is the product solving and how is that benefiting you?
The best experience for the users when our infrastructure is insufficient
Recommendations to others considering the product:
Be aware of the CMS and CDN they have for integrations
Excellent service and support
What do you like best about the product?
It's hard to pick a single thing. The service provided by all colleagues involved is superb, and the service provided the exact level of support, and peace of mind, promised
What do you dislike about the product?
Nothing missing at all from our requirements. All good.
What problems is the product solving and how is that benefiting you?
We potentially required a waiting room for our checkout during a busy promotional period. Our business benefitted from knowing that our customers would not face pages that may have timed out or provided less than optimal user journeys. Our support team was also a lot more relaxed!
The Queue-it team has always been very responsive to our needs.
What do you like best about the product?
The active waiting room monitoring and the statistics.
What do you dislike about the product?
We were unable to graph a metric of interest. It was the Unused Queue Numbers.
What problems is the product solving and how is that benefiting you?
Queue-it helps us control the number of users on our website. Before using Queue-it on special high volume days, the system would become slow for users.
Fantastic tool
What do you like best about the product?
How easy you can configure and customize it
What do you dislike about the product?
You cannot occupy a past row for a new one.
What problems is the product solving and how is that benefiting you?
Bot abuse
Recommendations to others considering the product:
To support sites with Front in Spartacus.
Robust and dependable online queuing service
What do you like best about the product?
Queue-it is relatively simple to use, given its flexibility, its product enhancements are regular and invariably positive and easy to get to grips with, it is a robust service that conveys a feeling of fairness to our customers and the Queue-it customer support team respond very quickly and always with solutions to the issues I raise.
What do you dislike about the product?
I'm sure there is more that I could get out of the product but a lack of time is holding me back.
What problems is the product solving and how is that benefiting you?
Initially, Queue-it was implemented to protect our website infrastructure from spikes in traffic caused by online events. Increasingly it is used to ensure fairness for all our customers when we put relatively scarce tickets on sale, and its robust dependability demonstrates to our customers this fairness. We also need to make and test changes to our website in the run-up to these events, and Queue-it's queue-jump link allows our team to test that everything is ready for the opening of each event.
Keeps Website Running Smoothly on Busy Days
What do you like best about the product?
We've been using Queue-It for years to manage web traffic for ticketing on-sales for popular events, and it has never failed us! It's easy to change the customer messaging and keep those waiting up-to-date with what's going on (e.g. 'tickets now sold out' or 'New date added').
What do you dislike about the product?
Setting up a new queue requires making changes in several different places in the portal. It can be tricky to get your head around which parts need updating, but it gets easier with practice.
What problems is the product solving and how is that benefiting you?
Queue-It enables us to manage the flow of traffic into the purchase path of our website. We've previously had occasions where our website crashed due to overloading, but that no longer happens as the queue effectively manages the traffic.
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