UJET
UJETReviews from AWS customer
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UJet Review
What do you like best about the product?
i like that UJet has real time aux status
What do you dislike about the product?
i dislike sometimes my aux wont change statues
What problems is the product solving and how is that benefiting you?
UJet has real time aux status
Review Ujet
What do you like best about the product?
Its easy to use, simple and also very helpful.
What do you dislike about the product?
I really don't dislike anything from ujet.
What problems is the product solving and how is that benefiting you?
Call people from all over the world seamlessly and being in contact with clients.
Recommendations to others considering the product:
Enjoy the product.
Simple Ujet
What do you like best about the product?
The simplicity of the program makes it easy to use
What do you dislike about the product?
the crashing of the response for calling, sometimes it crashes and it shows a funny face or redirects us to sign in
What problems is the product solving and how is that benefiting you?
resolving customers account and linked accounts for their Nest Products
Recommendations to others considering the product:
do not load up Ujet with so many adds
it crashes way to much
it crashes way to much
Ujet review
What do you like best about the product?
easy to use mange customer account really easy
What do you dislike about the product?
internet connectivity sometimes it disconnects even if the internet is good
What problems is the product solving and how is that benefiting you?
easy to manage customer's account
Recommendations to others considering the product:
Ujet can manage your customer account and your business
Great Product, Great Team
What do you like best about the product?
turn key product that achieves digital voice, chat, analog voice, file upload
rich CRM integration
simple ios/android SDK setup
awesome support team!
rich CRM integration
simple ios/android SDK setup
awesome support team!
What do you dislike about the product?
i dont have any ujet swag :(
no sandbox environment to play with
no sandbox environment to play with
What problems is the product solving and how is that benefiting you?
delivering efficient solutions to our customers through the customers' desired modality
Let's Make Telephony Great Again!
What do you like best about the product?
The easiest UI of any telephony system I have seen. Able to train up new admins in a matter of hours vs weeks. UJET support staff is super responsive and makes you feel like you are helping them shape the product roadmap. Great to see innovation in a relative static industry
What do you dislike about the product?
As a newer telephony product UJET lacks some of the features that others provide but I found these 'extra' features were not needed (even though legacy vendors try to convince you they are)
What problems is the product solving and how is that benefiting you?
Telephony system we could stand up in matter of weeks and iterate quickly
Usefull
What do you like best about the product?
It is very simple and practice to use, a person without computer experience could use it, you can use this program combined with other ones like salesforce or hybris, if the call is drooped you are able to contact the customer back, also you can transfer the call to another department that the company has or you can transfer the call to another company, you have a lot of options at work like, break, available, unavailable, meal, wrap- up, coaching, meetting .... etc.
What do you dislike about the product?
sometime it goes offline, we are on a call and the call stop for a couple of seconds... but it is not a big problem one the call is connected back we are able continuing with the cases and help them so we can resolve their problems
What problems is the product solving and how is that benefiting you?
Customer's tech problems, cx billing problems, sales, order manegement.. we simplify customers problems by taking their calls and troubleshoot them. The program simplify our job because it is like we are talking to the phone without one, we can use both hands for other reasons like typing or search more information on the web site.
Recommendations to others considering the product:
It is a very usefull tool if you want to work with people on the phone, it is a practice program if you have a company that resolves tech support problems without going to custumers home, also you can sell your products via Ujet and interact with the customer. So if you want to do that, Ujet is the best program to do it.
Good tool for contact centers
What do you like best about the product?
SImple and easy to use tool for managing cases.
What do you dislike about the product?
Ujet sometimes has bugs if in any case you transferred it to a different window.
What problems is the product solving and how is that benefiting you?
refreshing the browser and the webpage.
Recommendations to others considering the product:
Best tool for call center agents taking calls and chat
Ujet
What do you like best about the product?
user friendly and it was so fast when pulling up.
What do you dislike about the product?
sometimes it disconnect to the extension.
What problems is the product solving and how is that benefiting you?
Disconnection problems. I solved it by unplugging the ethernet cable and putting it back.
Recommendations to others considering the product:
NA
My Ujet Review
What do you like best about the product?
It's easy and simple to navigate through.
What do you dislike about the product?
Only a few times where I have encountered a delay in changing Ujet phone staus.
What problems is the product solving and how is that benefiting you?
I rarely have issues
Recommendations to others considering the product:
n/a
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