Sold by: UJETÂ
UJET is a Multi-Cloud CCaaS solution that enables businesses to unlock the strategic value of the contact center and deliver modern consumer experiences.
Overview
UJET is reimagining the contact center for modern consumers and brands. Our one of a kind architecture delivers an entirely new foundation for security, reliability, and scale across customer service operations.
UJET is the only CCaaS vendor that provides multicloud redundancy between AWS and GCP, providing true 100 percent guaranteed uptime.
A full voice and digital engagement suite is complemented by powerful AI and advanced analytics capabilities, and easy to use, intuitive design to make life easier for everyone involved, from customers and agents to supervisors and executives, all while driving meaningful operational efficiencies.
Smart device capabilities like channel blending, photo and video sharing, and biometric authentication are available to deploy for full CX transformation when you are ready.
Innovative brands like Instacart, Turo, Wag!, and Atom Tickets trust UJET to deliver exceptional CX, no matter their size or location.
Highlights
- UJET CCaaS represents a seismic shift in Contact Center operations, addressing long-standing design flaws and conventional thinking that have failed to evolve in parallel with the changing human interaction landscape.
- Simultaneous Configuration Across AWS and GCP delivers unprecedented resiliency, business continuity, and disaster recovery readiness, with a 100% uptime guarantee.
- UJET provides you with powerful Contact Center capabilities while minimizing the Personally Identifiable Information (PII) stored in the platform. All customer data and PII is stored natively in the CRM or your private data repository to reduce security risk as well as deliver a better experience for both the agent and customer.
Details
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Delivery method
Deployed on AWS
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
UJET Basic (100 users) | Voice, Standard Reports, CRM Adapter, Web SDK, Standard Support, SSO | $78,000.00 |
UJET Pro (100 users) | Basic plus SMS, Mobile SDK, Advanced Reports & API, Premium Support | $118,800.00 |
Vendor refund policy
N/A
Legal
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Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA)Â .
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
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1119 external reviews
Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
Telecommunications
UJET: A Tool for Best Customer Service
Reviewed on Nov 10, 2025
Review provided by G2
What do you like best about the product?
The best thing about UJET is it simple to use. It have a lot of features that sync to other equipment we're using at work. We always use this tool in a daily basis and our operation won't function without it.
What do you dislike about the product?
The thing I dislike about UJET is that sometimes it crashing when paired to other tabs. It causes delay and needs to do basic troubleshooting that takes ample time of our work.
What problems is the product solving and how is that benefiting you?
It helps us to organize our team performance, it display our KPI's that give us an insight on how our team performs in a certain period. It benefit me also in a way that I always manage my call carefully as it displays our metrics for every interaction it integrate.
Johnny F.
Effortless Navigation and Excellent Support
Reviewed on Nov 10, 2025
Review provided by G2
What do you like best about the product?
Easy to navigate can contact customer support easily if there' a problem.
What do you dislike about the product?
Nothing so far, it's still giving me the easy to navifate vibe.
What problems is the product solving and how is that benefiting you?
It's solved the communication between the caller and the customer.
Telecommunications
A tool for the future
Reviewed on Nov 06, 2025
Review provided by G2
What do you like best about the product?
UJET helps me to work efficiently. It helped me thrived as an employee. Its useful to every part of my work as a customer service agent. It features enabled me to work in a fast-paced environment. Its interface is the best as it this tool have an organized section where you can click any assistance it can offer.
What do you dislike about the product?
The thind I dislike about UJET is that sometimes it when you launch it, it get delayed that results for the tool to load eternal. Hence, resulting to me to contact support and do troubleshooting.
What problems is the product solving and how is that benefiting you?
UJET was able to solve disorganization on the project I'm assigned. Its AI helps to me to coordinate ideas and relay it to our customers. It flexibility gives us a lot of time to improve other areas of our work that requires manpower.
Telecommunications
Advantage and Disadvantage of using UJET
Reviewed on Nov 04, 2025
Review provided by G2
What do you like best about the product?
I like UJET because it offers a variety of assistance in customer service. Its interface also is easy to navigate that let me finish my work at ease. Those tools associated with tool are responsive and function well.
What do you dislike about the product?
The thing I dislike about UJET is that sometimes it crashed when multiple tabs have been opened. I know that computers are having difficulty to process this tool function but they should have address before launching.
This tool have a great potential to be used in other platform that required multitask as long as the issue I told about have been solved.
This tool have a great potential to be used in other platform that required multitask as long as the issue I told about have been solved.
What problems is the product solving and how is that benefiting you?
UJET offers everything I need to function at work. UJET was able to solve disorganization at my workspace. When you launch this tool, it already prepares everything that you need to work efficiently. This tool benefits me in a way that it makes my task easier and work efficiently with no supervision needed.
Josephine D.
Seamless, Smartphone-Native Support Makes Customer Interactions Effortless
Reviewed on Oct 30, 2025
Review provided by G2
What do you like best about the product?
It has easy-to-use interface. Features like integrated chat, photo/video sharing, and context fed into the CRM help reduce the number of tool-switches for me.
What do you dislike about the product?
It will lag sometimes when disconnecting the call even when your connectivity is good
What problems is the product solving and how is that benefiting you?
It solves Remote/hybrid workforce and connectivity challenges. That makes less tool-switching, more focus on customer and better remote/hybrid experience