Sold by: UJETÂ
UJET is a Multi-Cloud CCaaS solution that enables businesses to unlock the strategic value of the contact center and deliver modern consumer experiences.
Overview
UJET is reimagining the contact center for modern consumers and brands. Our one of a kind architecture delivers an entirely new foundation for security, reliability, and scale across customer service operations.
UJET is the only CCaaS vendor that provides multicloud redundancy between AWS and GCP, providing true 100 percent guaranteed uptime.
A full voice and digital engagement suite is complemented by powerful AI and advanced analytics capabilities, and easy to use, intuitive design to make life easier for everyone involved, from customers and agents to supervisors and executives, all while driving meaningful operational efficiencies.
Smart device capabilities like channel blending, photo and video sharing, and biometric authentication are available to deploy for full CX transformation when you are ready.
Innovative brands like Instacart, Turo, Wag!, and Atom Tickets trust UJET to deliver exceptional CX, no matter their size or location.
Highlights
- UJET CCaaS represents a seismic shift in Contact Center operations, addressing long-standing design flaws and conventional thinking that have failed to evolve in parallel with the changing human interaction landscape.
- Simultaneous Configuration Across AWS and GCP delivers unprecedented resiliency, business continuity, and disaster recovery readiness, with a 100% uptime guarantee.
- UJET provides you with powerful Contact Center capabilities while minimizing the Personally Identifiable Information (PII) stored in the platform. All customer data and PII is stored natively in the CRM or your private data repository to reduce security risk as well as deliver a better experience for both the agent and customer.
Details
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Delivery method
Deployed on AWS
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
UJET Basic (100 users) | Voice, Standard Reports, CRM Adapter, Web SDK, Standard Support, SSO | $78,000.00 |
UJET Pro (100 users) | Basic plus SMS, Mobile SDK, Advanced Reports & API, Premium Support | $118,800.00 |
Vendor refund policy
N/A
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA)Â .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
0 ratings
0 AWS reviews
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1089 external reviews
Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
Michelle L.
UJET is my love.
Reviewed on Oct 09, 2025
Review provided by G2
What do you like best about the product?
UJET has made my work much easier, and I would recommend it to my colleagues and friends who work at other companies. I used UJET a lot to me.
What do you dislike about the product?
I really appreciate all the features that UJET offers.
What problems is the product solving and how is that benefiting you?
UJET has resolved all the problems I was facing, and I no longer deal with delays since this tool is significantly faster and more efficient.
Vicky Anne F.
Ujet is cool
Reviewed on Oct 09, 2025
Review provided by G2
What do you like best about the product?
Ujet is enjoyable to use and helps make my work easier. And when using the Ujet it is easy to use like friendly user
What do you dislike about the product?
Nothing Ujet is perfect it makes my work more effective and efficeint
What problems is the product solving and how is that benefiting you?
UJET have the option to full up the information of the caller and the processed that you made with the R
Julian Francis D.
How important is Ujet
Reviewed on Oct 06, 2025
Review provided by G2
What do you like best about the product?
It provides all the necessary telephony features, including mute, hold, transfer, and easy access to call history.
What do you dislike about the product?
The application occasionally freezes or requires a manual restart, especially during peak usage times.
What problems is the product solving and how is that benefiting you?
Agents often have to ask customers to repeat information. UJET integrates with existing systems (CRMs, databases) to provide the agent with the full customer history and real-time context on a single screen.
Justin Kyle B.
Best soft phone for Customer Service
Reviewed on Oct 06, 2025
Review provided by G2
What do you like best about the product?
In today's fast-paced environment, having reliable and highly functional communication tools is non-negotiable. The UJET excels in meeting this demand, offering a remarkably smooth and efficient experience that sets a new standard for business telephony.
What do you dislike about the product?
Performance is a key strength of UJET. The application is smooth and fast, loading quickly and transitioning between functions without lag or delay—a significant productivity boost for agents handling high volumes of contacts.
What problems is the product solving and how is that benefiting you?
Assisting a customer.
Genesis R.
great experience
Reviewed on Sep 30, 2025
Review provided by G2
What do you like best about the product?
UJET best for its user-friendly interface, seamless integrations with CRMs, robust omnichannel communication, and intelligent call routing capabilities
What do you dislike about the product?
Its cloud-based platform provides scalability, and the platform's focus on simplified agent workflows and actionable insights through powerful analytics helps enhance customer service efficiency and effectiveness.
What problems is the product solving and how is that benefiting you?
easy to access information