UJET
UJETReviews from AWS customer
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Seamless, Smartphone-Native Support Makes Customer Interactions Effortless
What do you like best about the product?
It has easy-to-use interface. Features like integrated chat, photo/video sharing, and context fed into the CRM help reduce the number of tool-switches for me.
What do you dislike about the product?
It will lag sometimes when disconnecting the call even when your connectivity is good
What problems is the product solving and how is that benefiting you?
It solves Remote/hybrid workforce and connectivity challenges. That makes less tool-switching, more focus on customer and better remote/hybrid experience
Easy and Convenient, Effortless Call Documentation
What do you like best about the product?
the good thing about UJET is that it's is easy to use and convenient especially on noting the account of the caller. Other thing is that you don't need to provide more information and you just provide the summary of a certain concern. It is easy to open/ accessing it after it has been implemented to be used. As a customer support and achieving the goal it is helpful to achieve other areas of metrics. The good thing as well is that it is easy to use or linked with the other app like Kustomer.
What do you dislike about the product?
The issue I have with Ujet is primarily about the notation that some are not accurate on what is intended and needs to provide the details for it so taht it will be captured. I also have an issue that if it about linking the 2 case notes it don't compressed so that it will only be one case noted to be used once linked. More likely if you are using Swift note frequently.
What problems is the product solving and how is that benefiting you?
It resolves a lot of issues especially achieving the wrap up time and the convenience about noting the account about certain issue. It also helps about the chances of getting a lot of calls since you can note easily. this avoids hold time since you can rely on the notes of it. It also good to get CSAT since you can focus resolving while this tool will be the one to work for your documentation.
UJET Delivers Unmatched Reliability and Seamless Call Routing
What do you like best about the product?
Ujet offers the most reliable and fluid connection experience of any soft phone I've used, excelling at instantly routing callers to the appropriate agents.
What do you dislike about the product?
UJET is the ideal solution that flawlessly meets all my requirements, proving to be the most comprehensive and reliable platform without any discernible limitations
What problems is the product solving and how is that benefiting you?
UJET provides me with a flawless, reliable foundation for communication, allowing my team to be more efficient and focus entirely on customer interactions, which is the core of successful service.
UJET: Modern, Reliable and Seamless
What do you like best about the product?
What I like best about UJET is its ease of use and intuitive interface, which make agent onboarding and daily operations effortless. Its ease of integration with CRM and workflow systems ensures seamless connectivity across platforms, while the ease of implementation allows teams to get up and running quickly. UJET’s robust customer support and consistent frequency of use across multiple communication channels highlight its reliability. Combined with its comprehensive set of features including real-time analytics, intelligent routing, and in-app communication, it stands out as a powerful, modern solution for customer engagement.
What do you dislike about the product?
Its platform is consistently reliable and thoughtfully designed. If anything, we simply look forward to seeing even more innovation and feature enhancements as UJET continues to evolve, building on an already excellent foundation for customer experience management.
What problems is the product solving and how is that benefiting you?
UJET simplifies customer interactions by unifying voice, chat, and digital channels into one seamless platform. It enhances efficiency through intelligent routing, real-time insights, and AI-powered support reducing handling time while improving customer satisfaction and agent productivity.
Effortless Communication with Ujet's User-Friendly Features
What do you like best about the product?
Ujet has a features that can easily use whenever receiving calls, chats or emails
What do you dislike about the product?
Nothing, Ujet is having a good features in come to communication
What problems is the product solving and how is that benefiting you?
Ujet resolves problems in communication with client and we receive benefit by having good interaction
Effortless to Use, Minor Loading Delays
What do you like best about the product?
Ujet is very easy to use, you can use it without any guidance from anyone.
What do you dislike about the product?
Sometimes it takes time for to load but all in all it good.
What problems is the product solving and how is that benefiting you?
I use it every day for my work, this really helpful this is the one I need for my work, I can be able to get the customer information through ujet as it will generate the customer information using the phone number they're using.
Sleek, Mobile-Friendly Support Platform with Powerful AI and Seamless Integration
What do you like best about the product?
What I appreciate most about UJET is its sleek, mobile-friendly interface, which really streamlines the customer support experience and makes it both quick and convenient. The platform brings together voice, chat, and in-app assistance in a single location, and includes helpful features like photo and video sharing to speed up resolving issues. Additionally, UJET leverages AI and automation to route calls efficiently, manage straightforward inquiries, and help minimize wait times.
What do you dislike about the product?
None, UJET works perfectly fine every single day
What problems is the product solving and how is that benefiting you?
UJET addresses typical contact center challenges such as lengthy wait times, lack of integration between systems, and inadequate support for mobile users.
Modernizes Customer Support with Seamless, User-Friendly Experience
What do you like best about the product?
What I like best about UJET is how it modernizes customer support by combining a seamless, user-friendly mobile experience with powerful cloud contact center technology.
What do you dislike about the product?
None because UJET is one of our major tool for us to process calls, emails, and chats.
What problems is the product solving and how is that benefiting you?
We used UJET for taking calls, emails, and chats in which it benefits us for having a quality of customer service.
Easy-to-Navigate Features Make UJET a Breeze
What do you like best about the product?
The ujet features are easy to navigate and best to use
What do you dislike about the product?
There are no major issues, although it does occasionally experience some latency. However, this is still manageable.
What problems is the product solving and how is that benefiting you?
As a customer service agent, I find this tool beneficial because it allows me to easily navigate customer information within our system. This makes my work more efficient and helps me assist customers more effectively.
Effortlessly Easy to Use
What do you like best about the product?
easy to use and provide easy access to all
What do you dislike about the product?
none of the since the Ujet is very easy to work on
What problems is the product solving and how is that benefiting you?
out bound is easier when doing
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