UJET
UJETReviews from AWS customer
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External reviews
1,071 reviews
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Very nice and easy to use
What do you like best about the product?
Tagging, doing outbound, and transferring the call
What do you dislike about the product?
There's nothing to dislike about UJET. It is very convenient.
What problems is the product solving and how is that benefiting you?
We can see who called us, their phone numbers and number of calls
Very helpull and friendly use
What do you like best about the product?
It's easy to access and find all information needed, every the history of transaction
What do you dislike about the product?
Sometime getting error, and having difficult to troubleshoot issue
What problems is the product solving and how is that benefiting you?
Documentation of conversation
Ujet Review
What do you like best about the product?
I appreciate that UJET focuses on simplifying and improving the customer experience. Features like in-app support, secure authentication, and multimedia sharing make interactions more personal and efficient."
What do you dislike about the product?
"Some of UJET’s advanced features can feel overwhelming at first, especially for new users or agents who aren’t familiar with modern CX tools. It takes a little time and training to maximize its full potential."
What problems is the product solving and how is that benefiting you?
UJET solves the problem of outdated, clunky call center technology. Traditional systems often create frustration for both customers and agents, with long wait times, poor integrations, and lack of personalization. UJET modernizes the process with mobile-first features, secure authentication, and in-app support. For me, this means faster resolutions, smoother interactions, and a more seamless experience overall."
UJET IS GREAT
What do you like best about the product?
Interesting things about UJET that I like, based on their recent developments, UJET is not just adding AI features here and there — it’s pushing toward orchestrating the entire CX using generative AI + real‑time data.
What do you dislike about the product?
Anything that UJET can improve is Platform Stability / Technical Glitches and Customization Limitations Occasional lag or latency during high volume periods or when handling many interactions.
What problems is the product solving and how is that benefiting you?
UJET addresses several key challenges faced by modern contact centers, delivering tangible benefits to both businesses and customers. UJET offers a unified platform that integrates voice, chat, SMS, and in-app support, ensuring a seamless omnichannel experience.
An Honest Assessment of Ujet
What do you like best about the product?
The platform’s modern, clean interface makes it easy for agents to navigate and manage customer interactions efficiently, reducing training time and improving productivity.
What do you dislike about the product?
There are occasional problems with calls dropping or audio glitches, which can interfere with communication and call monitoring
What problems is the product solving and how is that benefiting you?
UJET captures and passes along rich customer journey data—such as recent orders, time spent on FAQ pages, or search queries—to agents before the conversation begins.
UJET THE EASIEST WAY TO GET YOU GOING!
What do you like best about the product?
I like this app because it's user friendly. Fast and reliable. Ease of implementation and it has number of features and ease of integration.
What do you dislike about the product?
I can't find any dislikes with this app. The app really made my life more comfortable and work life balance!
What problems is the product solving and how is that benefiting you?
Technical issues like there is an error to the app which can be fixed quickly.
Ujet efficiency
What do you like best about the product?
What I like best about UJET is accuracy of log in time. Additionally, it's nice that we can log in now through SSO so we no longer have to type our email every log in.
Haven't got the chance to contact support yet as I haven't encountered any issues for the past 9 mnths I've been using this tool in our company. Lastly, the user interface (UI) is intuitive / has user-friendly setup which makes the experience when utilizing it always smooth and seamless that basically makes it designed with usability in mind.
Haven't got the chance to contact support yet as I haven't encountered any issues for the past 9 mnths I've been using this tool in our company. Lastly, the user interface (UI) is intuitive / has user-friendly setup which makes the experience when utilizing it always smooth and seamless that basically makes it designed with usability in mind.
What do you dislike about the product?
Nothing, I don't dislike anything about UJET.
What problems is the product solving and how is that benefiting you?
The problems that UJET is solving and how it's benefiting me is accuracy of log in time. Additionally, it's nice that we can log in now through SSO so we no longer have to type our email every log in.
Haven't got the chance to contact support yet as I haven't encountered any issues for the past 9 mnths I've been using this tool in our company. Lastly, the user interface (UI) is intuitive / has user-friendly setup which makes the experience when utilizing it always smooth and seamless that basically makes it designed with usability in mind.
Haven't got the chance to contact support yet as I haven't encountered any issues for the past 9 mnths I've been using this tool in our company. Lastly, the user interface (UI) is intuitive / has user-friendly setup which makes the experience when utilizing it always smooth and seamless that basically makes it designed with usability in mind.
Loving using UJET
What do you like best about the product?
I love to use UJET because it a friendly user tool
What do you dislike about the product?
Some times it logging the system. That is why I I encountered some issue
What problems is the product solving and how is that benefiting you?
Like the customer concern regarding the reimbursment dispute
Forward thinking and ahead of it's time
What do you like best about the product?
I like that they are on top of their game. While using this company, there has never been but one single time their system went down and it was for an entire 30 minutes or less. You don't ever hear of that happening these days.
What do you dislike about the product?
I wish they had more modern features that could be used.
What problems is the product solving and how is that benefiting you?
They solve our communications issues by far
Its a good tool at work but sometimes its taking a hard time to sign in and sign out.
What do you like best about the product?
Very accessible for work and easy to navigate
What do you dislike about the product?
Having a hard time to sign in and sign out
What problems is the product solving and how is that benefiting you?
Due to recent report of punched in and out, UJET is currently working on that which will benefit me in the future for more acessible access
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