UJET
UJETReviews from AWS customer
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UJET is my love.
What do you like best about the product?
UJET has made my work much easier, and I would recommend it to my colleagues and friends who work at other companies. I used UJET a lot to me.
What do you dislike about the product?
I really appreciate all the features that UJET offers.
What problems is the product solving and how is that benefiting you?
UJET has resolved all the problems I was facing, and I no longer deal with delays since this tool is significantly faster and more efficient.
Ujet is cool
What do you like best about the product?
Ujet is enjoyable to use and helps make my work easier. And when using the Ujet it is easy to use like friendly user
What do you dislike about the product?
Nothing Ujet is perfect it makes my work more effective and efficeint
What problems is the product solving and how is that benefiting you?
UJET have the option to full up the information of the caller and the processed that you made with the R
How important is Ujet
What do you like best about the product?
It provides all the necessary telephony features, including mute, hold, transfer, and easy access to call history.
What do you dislike about the product?
The application occasionally freezes or requires a manual restart, especially during peak usage times.
What problems is the product solving and how is that benefiting you?
Agents often have to ask customers to repeat information. UJET integrates with existing systems (CRMs, databases) to provide the agent with the full customer history and real-time context on a single screen.
Best soft phone for Customer Service
What do you like best about the product?
In today's fast-paced environment, having reliable and highly functional communication tools is non-negotiable. The UJET excels in meeting this demand, offering a remarkably smooth and efficient experience that sets a new standard for business telephony.
What do you dislike about the product?
Performance is a key strength of UJET. The application is smooth and fast, loading quickly and transitioning between functions without lag or delay—a significant productivity boost for agents handling high volumes of contacts.
What problems is the product solving and how is that benefiting you?
Assisting a customer.
great experience
What do you like best about the product?
UJET best for its user-friendly interface, seamless integrations with CRMs, robust omnichannel communication, and intelligent call routing capabilities
What do you dislike about the product?
Its cloud-based platform provides scalability, and the platform's focus on simplified agent workflows and actionable insights through powerful analytics helps enhance customer service efficiency and effectiveness.
What problems is the product solving and how is that benefiting you?
easy to access information
Boosts Productivity and Simplifies My Workflow
What do you like best about the product?
What I like best about UJET is how seamlessly it integrates into my daily tasks, making communication with customers smoother and faster. The interface is intuitive, so I didn’t have to spend much time learning how to use it. It has significantly reduced the time spent on troubleshooting and resolving issues, which lets me focus more on providing excellent service. Overall, UJET has become an essential part of my workday, helping me stay organized and efficient without any unnecessary complications
What do you dislike about the product?
While I appreciate many aspects of UJET, one thing I dislike is that occasionally the system experiences minor lags during peak hours. These issues don’t happen often, but when they do, they can be a bit frustrating. Overall, though, the benefits of using UJET far outweigh these drawbacks.
What problems is the product solving and how is that benefiting you?
User-friendly platform for customer interactions. It eliminates the need to switch between multiple tools, which reduces errors and saves time
Using UJET made my customer support experience truly outstanding.
What do you like best about the product?
What I like best about UJET is how it makes customer support feel effortless and personal. It’s incredible to connect with a support agent through multiple channels—calls, chat, or even in-app messaging—without having to repeat myself. UJET’s ability to access real-time context and customer data from CRM instantly means issues get resolved quickly because agents truly understand where I’m coming from. The seamless sharing of photos, videos, and screenshots right within the conversation helps clarify any problem quickly. Plus, the voice quality is crystal clear anywhere I am, making every interaction smooth. This thoughtful blend of convenience, technology, and human touch creates a truly great customer experience that feels modern and stress-free, which I appreciate deeply.
What do you dislike about the product?
No bad reviews for Ujet as it provides the greatest performance for me to do my job
What problems is the product solving and how is that benefiting you?
UJET is solving the problem of fragmented and slow customer support by providing a unified, modern platform that streamlines communication across voice, chat, email, and social media. This benefits me personally by making every interaction smoother and faster—whether I’m reaching out through an app or website chat, or even on my phone. UJET’s intelligent routing connects me with the right agent quickly, and AI-powered tools automate simple inquiries so I don’t have to wait. The platform’s real-time access to my previous interactions means I never have to repeat myself, saving time and reducing frustration. With features like easy sharing of photos or videos during support calls and crystal-clear voice quality, UJET makes customer service feel personal, efficient, and hassle-free. This means I get solutions faster and can get back to what matters most, feeling well taken care of throughout the process
Ujet Review
What do you like best about the product?
In my experience, the most valuable aspect of Ujet is its intuitive and user-friendly interface. This tool greatly assists us as customer support agents by making it much easier to reach out to customers. The straightforward design is crucial to our daily operations. Ujet provides a range of features, such as seamless customer contact and the ability to monitor performance scores. In addition to its usability, Ujet stands out for how easily it can be implemented and integrated with our existing systems. For IT and administrative teams, the platform simplifies the setup process, enabling rapid deployment throughout the organization. Its smooth integration with other business tools, like CRM systems and ticketing platforms, helps create a unified workflow. This centralized approach makes user management easier and ensures a smooth, efficient transition, so teams can quickly take advantage of all the tool’s capabilities without facing significant technical challenges.
What do you dislike about the product?
One downside of using the Ujet is its tendency to automatically disconnect from the internet, which in turn changes its status. This can be inconvenient when you need a stable connection.
What problems is the product solving and how is that benefiting you?
Whenever we experience connection issues, we usually reach out to Ujet support to help us identify possible solutions for the problem.
It makes customer support simple and flexible
What do you like best about the product?
The best thing about UJET is its seamless integration of multiple communication channels like voice, chat, and video in one easy-to-use platform, combined with real-time insights and AI-driven automation that significantly enhance agent productivity and customer experience. Its CRM-first, mobile-friendly design and outstanding usability make it simple for agents to manage customer support efficiently, even under pressure.
What do you dislike about the product?
UJET can be costly, especially as organizations scale beyond a small number of agents, with higher tiers and additional features adding to the price. Some also report occasional performance issues such as slow load times, unexpected shutdowns, and UI glitches, which can disrupt workflow.
What problems is the product solving and how is that benefiting you?
UJET solves several key problems in customer support and contact center operations by providing a unified, AI-powered platform that blends multiple communication channels (voice, chat, video, SMS) into seamless customer journeys. It reduces friction by enabling customers to share photos, videos, and screenshots in real time, giving agents direct insight into issues, which speeds up resolution and improves first call resolution rates.
Steep pricing
What do you like best about the product?
I really like how UJET brings all our customer interactions—calls, chats, and messages—into one easy-to-use platform. It’s super intuitive for our agents, which makes their jobs easier and helps us deliver better support. The real-time reporting and smart call routing have made a big difference in how quickly we can help customers.
What do you dislike about the product?
The pricing feels a bit steep, especially for smaller teams like ours. Some features need extra setup or customization, which can slow things down initially. Also, while support is helpful overall, sometimes getting quick answers during busy times can be a challenge.
What problems is the product solving and how is that benefiting you?
UJET helps us streamline all our customer support channels into one platform, so we don’t have to juggle multiple tools. This means our agents can respond faster and more efficiently, which leads to happier customers and less frustration for the team. It’s also helped us get better insights into how we’re doing, so we can continuously improve the experience we deliver.
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