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About SuccessKPI, Inc

SuccessKPI is a revolutionary insight & action WEM SaaS platform that uses AI, analytics, and automation to remove the obstacles that contact center agents, managers, and executives face in providing a great customer experience.

SuccessKPI, Inc

SuccessKPI, Inc Products (4)
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SuccessKPI Contact Center Intelligence

SuccessKPI Contact Center Intelligence is a pure SaaS analytics platform for CCaaS performance management. This rich BI tool helps users improve operational insight and business outcomes through the AI driven Playbook Builder. Get started in minutes and transform performance with actionable analytics.

Contact Center Analytics for Amazon Connect

SuccessKPI is a pure SaaS analytics platform for the Amazon Connect contact center for real-time and historical reports. It also offers Speech analytics, Quality monitoring, and Workforce management with highest level of security compliance like PCI, SOCII, ISO27001, GDPR and FEDRAMP. Customers can get started in minutes and transform performance with actionable analytics

Contact Center Builder

Contact Center Builder provides a simple way to launch an Amazon Connect contact center in less than a day, without the need for technical resources or complex scaffolding technology. This secure AWS-based cloud solution allows users to quickly configure and launch a simple 5-50 seat contact center (like a techical support Help Desk or small company customer service center) by filling out simple forms in a graphical wizard accessible through a web browser. The wizard leads users through configuration of a contact center, then launches everything needed for end-to-end Interactive Voice Response and Automatic Call Distribution and soft phone support for remote agents, with comprehensive analytics and Reporting capabilities built in.

Speech & Text Analytics

1 AWS review

SuccessKPIs is a pure SaaS speech & text analytics platform. Supports 40+ languages and easy to use tool to create topics, detect sentiment and blend speech analytics data with rest of contact center data in a rich BI tool. Customers can get started in minutes and transform performance with actionable analytics

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