SuccessKPI is a revolutionary on-demand experience analytics software provider enabling organizations to utilize artificial intelligence and automation to improve business outcomes and transform customer experiences. SuccessKPI's insight and action platform remove the obstacles that agents, managers, and executives encounter in delivering exceptional customer service. SuccessKPI is trusted by some of the world's largest government, BPO, financial, healthcare, and technology contact centers in the United States, Europe, and Latin America.

Pure SaaS platform for real-time and historical reports, dashboards, and analytics for IVR, ACD, text, social, and recordings for multiple platforms including Amazon Connect, Genesys Cloud, UJET, USAN, Talkdesk, Aspect, Five9, T-metrics, Amazon Connect, and others. The platform provides fully integrated and end-to-end reporting for the entire contact center operation including speech and text analytics, quality monitoring, and performance reporting. Fully built & deployed as a native AWS cloud application, the platform takes you beyond reporting to build playbooks to take action on critical metrics such as churn reduction, cross-sell, and compliance scripting. The tool empowers customers to drive business outcomes through actionable contact center analytics.

SuccessKPI provides out-of-the-box integration with a full suite of enterprise-grade Business Intelligence capabilities that powers standard and custom reports and dashboards accessible to all levels of users. This AI-driven platform can convert call recordings into text and extract sentiments, brands, events, topics, and meaning and blend this rich data with IVR, ACD, and Business metadata from CRM systems to realize a 360-degree view of the contact center.

SuccessKPI enterprise security policies and procedures meet the highest industry standards and are audited and certified regularly in accordance with leading security and operational performance standards including PCI, SOC2, HIPAA, ISO27001, GDPR, CCPA, LGPD, and more.