Sold by: TASKE Technology
Deployed on AWS
Get intelligent data for more effective contact centers. View contact center activity up to the second, and generate real-time and historical reports. Oversee your customer's experience from start to finish with TASKE Contact. TASKE puts you in full control of your Amazon Connect contact center.
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Overview
Your contact center is critical to your business. Customers' impressions of your business are often based solely on their interaction with your agents. TASKE Contact integrates with Amazon Connect to provide superior customer service reporting and analytics for your omnichannel contact center. Now you have the tools needed to operate more efficiently and provide better customer service experiences.
Our analytics solution includes:
REAL-TIME Understand what is happening right now in your contact center, in every channel, second-by-second. Monitor contact center metrics to see what is happening and what has happened so far today to achieve and exceed your customer service goals.
REPORTS Contact center metrics are available by day, week, month, and year to see what has happened in the past so you can provide better service in the future. You can access "what happened when" information, and instantly view, print, and send vital activity and performance data to identify concerns before they become problems.
VISUALIZER A powerful contact search tool with an unmatched visual cradle-to-grave representation of every contact in your contact center. Perform complex contact record searches to find those troublesome customer service contacts so you can improve future performance.
LEX ANALYSIS Evaluate how effectively your Lex bots respond to your customers' needs. View what words are most used, what expressions are used that do not match configured intents, and how successful your customers fill Lex bot slots.
CONTACT FLOW See the journey your customers take through your contact center from start to finish. Evaluate if your customers are taking the expected route to service, and diagnose where routing problems may be arising.
Optionally add our managed services to receive Amazon Connect implementation assistance.
TASKE Technology is singularly focused on contact centers and has been for 35 years. We can help you implement the latest omni-channel features and take full advantage of the right generative AI capabilities.
TASKE will improve your contact center services, streamline your operations, and deliver the absolute best customer experience.
Highlights
- Real-time Omnichannel Monitoring - See what's happening in real-time. Call volumes, wait times, agent activity and more. All via your customizable dashboard.
- Historical Analytics & Reporting - Instantly access and share reports on customer interactions, agent and contact center performance for past days, weeks, months, or years.
- Contact Flow Visualizer - Review customer interactions, including hold and transfer times. Read transcripts and filter contacts based on sentiment.
Details
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Features and programs
Trust Center
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Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Annual agreed contract | Commit to one or more years | $0.00 |
Dimension | Description | Cost/unit |
|---|---|---|
Price per minute, up to 500,000 minutes used each month | Price per minute, up to 500,000 minutes used each month | $0.006 |
Price per minute, after 500,000 minutes used each month | Price per minute, after 500,000 minutes used each month | $0.004 |
AWS_Implement | System implementation fee, agreed upon in private offer | $0.01 |
Connect_Services | Services provided for your Amazon Connect instance | $1.00 |
Dimensions summary
This contract combines usage-based charges with service fees. You pay a per-minute rate for reporting and analytics activity each month. That rate has two levels: one applies up to 500,000 minutes per month, and a different rate applies to minutes beyond that threshold. So your usage cost changes once monthly volume crosses that point. Separately, a system implementation fee covers setup and is agreed in a private offer. Another dimension covers services for your Amazon Connect instance. You commit to the contract for one or more years under an annual agreement.
Top-of-mind questions for buyers
A minute reflects reporting and analytics activity tracked against your Amazon Connect instance. You accrue minutes as your contact center processes calls and interactions each month. Charges add up based on the total minutes your operation generates during the billing period.
One rate applies to minutes up to 500,000 each month. A separate rate applies only to minutes beyond that threshold. The transition happens automatically within the same month. The change affects only the additional minutes, not the ones counted below the threshold.
The system implementation fee covers setup work and is agreed in a private offer. The Connect services charge covers services delivered for your Amazon Connect instance, such as migration and optimization work. These are separate from the per-minute usage charges and appear alongside them on your invoice.
www.taske.com
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Vendor refund policy
Payment obligations are non-cancellable and fees paid are non-refundable.
Custom pricing options
Request a private offer to receive a custom quote.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Implementation fee includes system configuration and basic training on the benefits of your TASKE Contact service. Included in your subscription is ongoing technical support and upgrades to ensure you get the most out of TASKE Contact. https://support.taske.com , 1-877-778-2753
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
By TASKE Technology
By SuccessKPI, Inc
Top
50
In Managed Services
Top
10
In Quality Assurance, Speech to Text
Top
50
In Contact Center
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Real-time Monitoring and Dashboards
Second-by-second monitoring of contact center metrics across omnichannel interactions with customizable dashboard displaying call volumes, wait times, and agent activity.
Historical Analytics and Reporting
Generation of contact center performance reports by day, week, month, and year with ability to view, print, and share activity and performance data.
Contact Flow Visualization
Visual representation of customer journey through contact center from start to finish with ability to identify routing problems and evaluate expected service routes.
Lex Bot Analysis
Evaluation of Amazon Lex bot effectiveness including analysis of word usage, expression matching against configured intents, and bot slot filling success rates.
Contact Search and Sentiment Analysis
Advanced contact record search functionality with transcript review, hold and transfer time analysis, and sentiment-based contact filtering capabilities.
Real-time and Historical Analytics
Provides real-time and historical reports, dashboards, and analytics for IVR, ACD, text, social, and recordings across multiple contact center platforms
Speech and Text Analytics
Converts call recordings into text and extracts sentiments, brands, events, topics, and meaning using AI-driven processing
Multi-Platform Integration
Supports integration with multiple contact center platforms including Amazon Connect, Genesys Cloud, UJET, USAN, Talkdesk, Aspect, Five9, T-metrics, and others
Quality Monitoring and Workforce Management
Offers fully integrated quality monitoring and workforce management capabilities with performance reporting across entire contact center operations
Enterprise Data Integration
Integrates data from AWS services including Lex, Contact Flow, Contact Lens, and Pinpoint, as well as CRM systems and other data sources for comprehensive contact center visibility
Multi-Channel Contact Management
Handles Voice, Chat, SMS and Social Media contacts through a unified desktop interface
Customer Interaction Analytics
Data-powered dashboards and visualizations providing visibility into agent performance, interaction quality and customer sentiment KPIs
Customer Journey Visualization
Provides customer journey visualizer with customer interaction history and interaction management capabilities
Integration and API Capabilities
Open APIs available for custom reporting and business intelligence, integrates with multiple CRM platforms and corporate directory for single sign-on
Security and Compliance
PCI compliance support with built-in CRM functionality and multilingual chat capabilities
Validated by AWS Marketplace
FedRAMP
GDPR
HIPAA
ISO/IEC 27001
PCI DSS
SOC 2 Type 2
No security profile
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No security profile
Standard contract
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Customer reviews
Nikki
The Must-Have Tool for Every Contact Center
Reviewed on Dec 02, 2024
Review from a verified AWS customer
As a user of TASKE Contact for Amazon Connect, I’ve been impressed with how easy it is to pull detailed reports and track performance across our contact center. The real-time analytics let me monitor call volumes, agent activity, and customer interactions all in one place, helping us make data-driven decisions. Customizable views allow me to focus on the metrics that matter most to our team, and the integration with Amazon Connect makes the whole process seamless. Overall, TASKE has made tracking and improving our contact center performance much simpler and more effective.
Jafet C.
Great Monitoring tool!
Reviewed on Apr 05, 2019
Review provided by G2
What do you like best about the product?
Very easy to use and customizable. It allows me to monitor my teams. It's desktop plugins also gives the agents visibility one click away
What do you dislike about the product?
Great! Nothing to dislike so far, great!
What problems is the product solving and how is that benefiting you?
Day to day call center monitoring and reporting for workforce management.
Medical Devices
It works as intended
Reviewed on Nov 03, 2018
Review provided by G2
What do you like best about the product?
It allows us in the phone queue to keep track of each other (I. E. time in queue and away on breaks) to provide seamless customer care.
What do you dislike about the product?
It's very buggy. Often it shuts down in the morning, for unscheduled maintenence. It's most inconvenient.
What problems is the product solving and how is that benefiting you?
As noted above, it helps our large employee pool an opportunity to keep an eye on coverage, so that every customer needing assistance can get it in a timely manner, without needing to wait.
Recommendations to others considering the product:
Try it and see if it works for you.
Legal Services
Not enough transparency
Reviewed on May 25, 2018
Review provided by G2
What do you like best about the product?
you can view live call activities - for example, you can see how many agents are currently busy/idle, and how many calls are abandoned etc.
What do you dislike about the product?
It's difficult to download data and verify the accuracy of the data
What problems is the product solving and how is that benefiting you?
Used it to analyze call center activities and you can use it to get a general idea of the trends
Recommendations to others considering the product:
If you are looking for digging deep into your call center data, you may want to consider other alternatives. Taske is not a satisfying tool for businesses like transparency. However, if you have a strong IT team who can manage the set-ups and can efficiently make changes, this tool can be helpful.