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TASKE Contact Reporting and Analytics for Amazon Connect
Get intelligent data for more effective contact centers. View contact center activity up to the second, and generate real-time and historical reports. Oversee your customer's experience from start to finish with TASKE Contact. TASKE puts you in full control of your Amazon Connect contact center.
Ratings and reviews
5
1 ratings
1 AWS reviews
Reviews (1)
Nikki
The Must-Have Tool for Every Contact Center
Reviewed on Dec 02, 2024
Review from a verified AWS customer
As a user of TASKE Contact for Amazon Connect, I’ve been impressed with how easy it is to pull detailed reports and track performance across our contact center. The real-time analytics let me monitor call volumes, agent activity, and customer interactions all in one place, helping us make data-driven decisions. Customizable views allow me to focus on the metrics that matter most to our team, and the integration with Amazon Connect makes the whole process seamless. Overall, TASKE has made tracking and improving our contact center performance much simpler and more effective.