UJET
UJETReviews from AWS customer
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Ujet has been a very useful to help out our customer in their daily problems.
What do you like best about the product?
What I like the best is the the friendly user with agents so we can do our best to help our customers with their daily problems so they can have the best customer service experience.
What do you dislike about the product?
I usually do not really dislike to much features, it maybe can be the that sometimes freezes when trying to load some pages into the website but its really rare and usually it doesnt happen persistenly. Sometime people can be a little frustrated when it goes freeze because they can be on call with a customer and its very important for us to help our customers the way they should be treated. Other issues that maybe can affect us is that when we receive a call from our customers their can be a delay when talking to them and that type of issues can be frustrating because we got problems when trying to understand what is the exact problem customers or reason of the call.
What problems is the product solving and how is that benefiting you?
I resolved many problems regarding our nest customers, and is very astounding the few steps it takes to resolve a problem by UJET. I can make appeasements inmediatley at my end when our customers have been upset for any issue they have face at their end. We help our customers have their best customer experience as they should have for a service or product they pay.
Recommendations to others considering the product:
Try not keep so many windows open in order to prevent any freezing on ujet.
ujet is a reliable tool and works perfect, it has a variety of options and auxes that are useful
What do you like best about the product?
It's a simple program to use,also it's very friendly for the users and this affects a lot on the opinion of the users because that is something that makes to the people see the platform better and search more information about that one.
What do you dislike about the product?
rarely glitches and gets stuck on a different aux,this glitches not are so common but sometimes when we are doing calls or when we are doing some transfers is frustrating to receive this kind of errors because that affects to our quality of work, so that will be one of the main things that I noticed that can improve a lot more , rarely glitches and gets stuck on a different aux,this glitches not are so common but sometimes when we are doing calls or when we are doing some transfers is frustrating to receive this kind of errors because that affects to our quality of work, so that will be one of the main things that I noticed that can improve a lot more . rarely glitches and gets stuck on a different aux,this glitches not are so common but sometimes when we are doing calls or when we are doing some transfers is frustrating to receive this kind of errors because that affects to our quality of work, so that will be one of the main things that I noticed that can improve a lot more .
What problems is the product solving and how is that benefiting you?
fast work transfers
Recommendations to others considering the product:
fix some bugs on the program, and improve the ujet way work, and optimize the system
Uject Functionalities
What do you like best about the product?
How the Aux'es are properly managed, changes are updated real time with no Delay
What do you dislike about the product?
None so far, everything is all good with how the system works
What problems is the product solving and how is that benefiting you?
User friendly, easy to use and understand. Accidental disconnect is not hard to avoid since DONE button is large enough for agents to see
UJET is BOMB
What do you like best about the product?
I like the integration into Salesforce..
What do you dislike about the product?
I dislike the integrated controls at times.
What problems is the product solving and how is that benefiting you?
I am solving customers concerns with UJET and am realizing the benefits of having an integrated program in Salesforce to aid me in this.
Recommendations to others considering the product:
Please use UJET, it will make any and all types of call-center operations that much better!
Very easy to navigate, easy to pull daily, weekly, and monthly metric reports!
What do you like best about the product?
I love how easy it is to find what you are looking for and the how easy it was to link it to Zendesk. Being able to pull our department numbers for the week makes it very easy to identify the areas we need to focus on for improvement.
What do you dislike about the product?
The only downside of UJET I have ran across is the occasional bugs, but they are always fixed very quickly after emailing UJET support.
What problems is the product solving and how is that benefiting you?
I personally use UJET to monitor our Customer support queues, representatives work, and pulling reports. So much better than our previous system Intercom.
Recommendations to others considering the product:
You won't regret it!
Great Software for Customer Support
What do you like best about the product?
Easy to use and reliable software for customer support soft-phone. I love that it's colour-code per type of activities so it's easy to find the correct status. I would suggest to offer the option to have the activities grouped by type/ colour to improve the efficiency of the software.
What do you dislike about the product?
Sometimes you the permission settings are annoying when signing in. Having to grant permission for notifications and microphone each time you log in is an inconvenience, to be honest.
What problems is the product solving and how is that benefiting you?
Customer support related problems - taking in-bound calls and making out-bound calls to offer technical support for customers with product related issues
Good
What do you like best about the product?
user friendly and the interface it has very dinamic.
What do you dislike about the product?
at some times it takes long too recognize the user providing notes
What problems is the product solving and how is that benefiting you?
quick notes and calls been recorded on a quick access
So simply to use, just like the old Yahoo Messenger
What do you like best about the product?
Colors, stability,easy name of the stats (to remember). Also, the fact that the reports are easy to read and understood so you can see exactly what each person did. You can also assign that person with another task if needed on your own, not only they can do that manually.
What do you dislike about the product?
The fact that I need to put myself on Unavailable and only after that I should log out, it basically remembers the last status when you're signing OFF and you might end up in a status that you don't really want in the moment that you log in.
What problems is the product solving and how is that benefiting you?
With Ujet you can see exactly what are the statuses that you had in one day, is just like having a calendar of a day. It's easy to see the report after this.
Recommendations to others considering the product:
Go for it! It's really easy to use and very intuitive.
UJET review from an employee
What do you like best about the product?
I like the colors of UJET for each status. The colors of each status makes it easy for me to identify which status I am in, which comes in handy especially when I forget to change statuses. I like the tone that UJET also makes when connecting to a user, however I wish that there was a tone to signal once the connection has been made because sometimes it feels awkward waiting for the end-user to speak.
What do you dislike about the product?
UJET seems to have a lot of technical issues that come up frequently. I experience network connection issues frequently, and thankfully the issues haven't occurred during a live call. My peers voice a lot more frequenting issues with UJET such as connection issues, audio issues, issues changing statuses, issues with statuses not tracking, and so forth.
What problems is the product solving and how is that benefiting you?
I am solving issues from customers reaching out to Customer Support. My current role is more specialized to which I will help with more risk management-type related cases. The benefits I have seen from UJET in this specialized role is (again) knowing what status I am in, and need to be in. UJET will automatically generate a call in my ticket for download, although our company will use the call summary generated within the ticket itself for privacy reasons. When customers call us, UJET has the ability to let us know what systems they are using, like which phone and which network they use. Occasionally we'll see UJET tell us how much battery life they have to, but that is not always the case. This feature comes in handy especially when we have to deal with a live case and we happen to notice their battery is low so we can suggest them connecting to another phone or getting an external battery life.
My experience has been wonderful!
What do you like best about the product?
The best thing about UJET is the easy transfer feature that will allow you to search a name to transfer to in order to get the correct department. I think that the other feature is the ability to switch from statuses with ease. The way you can instantly go into another status is amazing and would definitely help others. I cannot imagine how many times I have been assigned to something and had to switch from status to status and UJET helps me do that with ease. They even have a feature where you can route calls to specific teams and will not receive calls from other departments and teams. We here at my company adore UJET for its transparency and easy feature use. In order to have a successful team and process you must start with a solid foundation. The foundation that UJET has implemented into our lives and jobs on the daily deserve a noble peace prize. When you come into work and have to worry about your systems not working or connecting in order to do your job properly it causes stress. UJET eliminates all of that stress by having a good functioning system with easy features to use that are reliable. Reliability is the key feature in being consistent. Consistency and reliability goes hand in hand. I would never sacrifice my peace of mind for a feature that is non working or slow. UJWT provides me with the stable system that we all love daily.
What do you dislike about the product?
I dislike the fact that we cannot search for past calls or incidents within the system. The system needs to have a feature for reviewing calls and voicemails that we send in order to get the correct information across to our clients. I also believe that we should have a wireless feature for headset for UJET. That would be a different benefit that we can work on to make the job itself a bit easier. I also believe that when signing in we should have a 2 step verification instead of one because anyone can just log into the system with a piece of information.
What problems is the product solving and how is that benefiting you?
The benefits I realize is The way you can instantly go into another status is amazing and would definitely help others. I cannot imagine how many times I have been assigned to something and had to switch from status to status and UJET helps me do that with ease. When you come into work and have to worry about your systems not working or connecting in order to do your job properly it causes stress. UJET eliminates all of that stress by having a good functioning system with easy features to use that are reliable.
Recommendations to others considering the product:
Be patient and the system will pretty much explain itself
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